Vice President of Operations
2 days ago
Houston
Job DescriptionSalary: 100,000.00- 160,000.00 year About Us: Benchmark Insurance Group of Texas is a dynamic, fast-growing MGA and retail brokerage specializing in the real estate, construction, and hospitality sectors. We offer comprehensive risk management solutions, utilizing market-leading technologies to enhance underwriting, claims handling, and policy servicing. Our founder owns companies within these industries, providing us with a vast network and real-world experience that directly informs our client-centric approach. Built on transparency, strategic coverage comparison, and strong, long-term relationships, we seek entrepreneurial partners passionate about growing with us and redefining the future of insurance through exceptional service and innovation. Your Role: In this role, you will be responsible for managing a team of professionals and our portfolio of personal and commercial insurance accounts to maintain strong business relationships and ensure client satisfaction. You will play a vital role in managing and growing our agency. If you have excellent operations management skills with a diverse insurance background and are committed to providing clients with the best value and coverage, this is the role for you. Why Benchmark? • Be part of a fast-growing, tech-forward brokerage thats transforming the insurance industry., • Work with a team that encourages innovation and outside-the-box thinking., • Play a key role in an established company that values relationships over bureaucracy. Key Responsibilities: • Operational Strategy and Leadership:, • Develop and implement operational strategies aligned with company goals and industry standards., • Lead cross-departmental coordination to enhance service delivery and improve workflows., • Collaborate with executive leadership to identify and execute on operational improvements., • Process Improvement and Automation:, • Identify bottlenecks in operational processes and propose innovative solutions., • Work closely with the technology team to adopt and optimize insurance software for policy management, claims, and distribution., • Oversee automation of repetitive tasks to improve accuracy and efficiency., • Team Leadership and Development:, • Manage and mentor operational staff to ensure alignment with the companys goals and client service standards., • Develop performance metrics and provide regular feedback to team members., • Compliance and Risk Management:, • Ensure compliance with regulatory requirements in the insurance industry., • Conduct audits and monitor internal processes to mitigate risks., • Client and Vendor Relationships:, • Oversee vendor management for insurance carriers, wholesalers, and tech providers., • Work closely with client-facing teams to ensure operational excellence in servicing clients., • Reporting and Analytics:, • Analyze operational data to measure efficiency, identify trends, and support strategic decision-making., • Prepare regular reports for executive leadership on operational performance., • Directly manage Account Management staff within the organization, including communicating expectations, monitoring individual employee performance, coaching and counseling, and taking appropriate corrective actions as needed., • Achieve agency sales and retention goals by engaging staff and monitoring progress towards achieving goals, • Serve as primary front-line Human Resource manager for staff, ensuring all HR processes, policies, and procedures are followed and administrative requirements met., • Monitor staff performance to ensure productivity, efficiency, quality, and service standards are met, taking corrective actions as needed., • Manage staff days off calendars to ensure service continuity., • Ensure appropriate staffing levels necessary to meet all operational and service goals, and recommend adjustments as needed., • Participate in new employee selection process, including interviewing and making hiring recommendations., • Prepare and deliver staff performance evaluations accurately and within required timeframes., • Proactively recognize positive and negative staff performance trends and provide frequent coaching, consultation, encouragement, and praise., • Provide initial/new hire and ongoing staff training., • Encourage ongoing growth and professional development of all operations personnel within branch., • Develop the next generation of branch operations leadership, including identifying and preparing succession candidates for Operations Supervisor roles., • Actively promote IOA culture at all times, including initiation of and participation in staff level team building and other activities to continuously improve employee engagement., • Quickly identify gaps and shortfalls in staff performance and proactively develop, communicate, and implement corrective actions to take., • Continuously monitors and interprets staff performance data and reports (KPIs), and takes appropriate actions based on conclusions., • Maintain frequent and transparent communication regarding staff performance and activities with branch operations leadership team., • Develop, implement, improve, and ensure staff compliance with core work processes, including identifying and adopting best practices., • Lead implementation and enforcement all company work rules, standards, and policies and procedures among staff., • Maintain high degree of technical competence and industry/market expertise., • Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities., • Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Pay: $100,000.00 - $160,000.00 per year Benefits: • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Vision insurance Schedule: • 8 hour shift, • No weekends Education: • Bachelor's (Required) Experience: • Insurance managment: 5 years (Required) License/Certification: • Do you hold insurance license or certifications? (Preferred) Ability to Commute: • Houston, TX 77008 (Required) Ability to Relocate: • Houston, TX 77008: Relocate before starting work (Required) Work Location: In person