Customer Service Representative
10 days ago
Los Angeles
Job Description About Us Western States Packaging is a trusted manufacturer of FDA-grade poly bags serving a wide range of industries that demand uncompromising quality and safety. We pride ourselves on delivering excellence in compliance, customer satisfaction, and reliable logistics. We are looking for a motivated and detail-oriented Customer service representative to join our team and help ensure seamless operations from order placement to product delivery – all while upholding the highest FDA compliance standards. Key Responsibilities • Manage office communications, including phone calls, emails, and correspondence., • Maintain organized filing systems (both electronic and physical)., • Prepare reports, presentations, and other documents as requested., • Order and manage office supplies and equipment inventory., • Assist with data entry, billing, and basic bookkeeping tasks., • Greet visitors and ensure a welcoming and professional office environment., • Support office staff with Misc. Duties, • Process customer orders accurately and in a timely manner., • Provide product availability, shipping updates, and technical support as needed., • Logistics Coordination, • Coordinate domestic and international shipments, ensuring all regulatory and FDA requirements are met., • Liaise with warehouses, freight forwarders, and carriers to schedule pickups and deliveries., • Prepare and manage shipping documents including BOLs, COAs, and customs paperwork. (QuickBooks Experience), • Compliance & Documentation, • Ensure all logistics processes follow FDA regulations and company SOPs., • Maintain accurate records of shipments, inventory, and customer communications., • Cross-Functional Support, • Work closely with Sales, Quality Assurance, and Regulatory teams to fulfill customer needs., • High school diploma or equivalent., • Proven experience as an administrative assistant, office clerk, or similar role., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and/or Google Workspace., • Excellent verbal and written communication skills., • Strong organizational and time-management abilities., • Attention to detail and problem-solving skills.