Program Manager
17 hours ago
Dallas
Job DescriptionBenefits: • 401(k), • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Vision insurance Regional Manager (North Texas) What is Grocery Connect? Grocery Connect is creating a network of tech-enabled access hubs that are designed to address various economic and social drivers of health. We focus on food & nutrition insecurity, economic mobility, and digital inclusion. Background: Grocery Connect, a program of Bonton Farms, is committed to improving convenient access to fresh, healthy food in Dallas and beyond. At its core, the program addresses systemic barriers such as transportation, affordability, and digital exclusion by building partnerships with industry, complementary nonprofit service providers, healthcare + academic networks, and its backbone grocery partner Kroger. This consortium-supported approach enables Grocery Connect to provide immediate relief to food-insecure families, in addition to empowering communities through sustainable, long-term solutions. Job Overview As the Program Manager of Grocery Connect, your mission is to oversee the day-to-day programming and operations of Grocery Connect centers in Dallas. You will lead program implementation, manage operational workflows, and supervise staff to ensure high-quality service delivery and client (or, Connection) satisfaction. This role requires a nimble, detail-oriented leader with strong organizational skills who can manage multiple programs simultaneously while maintaining operational excellence. You will work closely with community partners, support team development, and ensure consistent program quality across all Dallas locations. Key Responsibilities Program Operations Leadership • Oversee daily operations of Grocery Connect centers in Dallas, ensuring consistent service delivery and client satisfaction, • Develop and refine operational processes and workflows to optimize program efficiency, • Monitor program quality and implement continuous improvements based on client feedback and outcomes, • Directly manage the "Snack Lab" and "Cooking up Connections" programs, including scheduling, curriculum delivery, and participant engagement, • Coordinate marketing efforts to help promote programs and encourage community participation, • Promote a culture of kindness, attention to detail, innovation, and accountability, • Provide supervision, coaching, training, and performance feedback to team members, • Maintain and strengthen existing partnerships with local organizations in the food access, healthcare, and education sectors, • Track and report on program metrics, including participation rates, client outcomes, and operational efficiency, • Bachelor's degree in a relevant field (e.g., Public Health, Social Work, Nonprofit Management, Business), • Minimum 3-5 years of program management experience with demonstrated success in program implementation and oversight, • Proven supervisory experience managing staff and coordinating team activities, • Experience working in Dallas communities with understanding of local needs and cultural dynamics, particularly community-based programming or social services, • Excellent verbal and written communication skills with ability to engage diverse stakeholders, • Ability to manage multiple programs simultaneously while maintaining quality standards, • Commitment to equity, inclusion, and the mission of Grocery Connect and Bonton Farms, • 5-7 years of program management experience, preferably in nonprofit, food access, public health sectors, or sales, • Daily work primarily based in Dallas Grocery Connect centers, • Must be able to stand and walk for extended periods during program activities and events, • Ability to lift and carry up to 25 pounds for program materials and supplies, • Must be comfortable working in various environments, including community and recreation centers and outdoor locations, • Some evening and weekend work required for programs and community events, • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions Work remote temporarily due to COVID-19.