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Job Description Position Summary: The position of ATM/Visa Representative I is established to guarantee the accurate and timely processing of all Automated Teller Machine (ATM) and VISA transactions and inquires, to include PIN, signature debit and signature credit transactions. Investigate process and complete all ATM, credit and debit fraud claims. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills) • High school diploma or equivalent., • 1 year of relevant finance or banking experience, call center experience may be considered; or 6 months of SDCCU member facing work experience., • Comfortable communicating and multitasking with internal employees over the phone in a call center-like environment., • VISA & ATM knowledge preferred., • Effective communications skills with the ability to communicate clearly with all groups of people., • Excellent written and verbal communication skills., • Basic mathematics and accounting principles., • Excellent interpersonal skills., • Ability to work under pressure., • Research and resolve ATM transaction exceptions and problems through the use of the Symitar, Imaging, and STAR/COOP applications., • Process Visa disputes/fraud utilizing Visa’s online application (VROL)., • Research member ATM/Visa disputes/fraud, • Process daily VISA and ATM reports., • Input STAR/CO-OP adjustments online., • Maintain and assist Instant Issue users through the Card Wizard application., • Assist staff and members with all ATM and VISA related inquires via phone, email, and written correspondence., • Analyze and communicate information relating to ATM/VISA fraud., • Process ATM/POS disputes through STAR/COOP applications., • Post and balance general ledger transactions., • Perform VISA account file maintenance and transfers. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls and talk or hear. The employee is frequently required to stand and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate. Required work schedule: Monday-Thursday: 8:00am-5:00pm Friday: 8:00am-6:15pm Saturday: 8:30am-4:15pm Additional Schedule Details: Saturday schedule is rotational 1-2 times a month with another weekday off, depending on dep needs. Friday late shift is rotational with work schedule hours from 9:15am to 6:15pm. Rotation occurs 1-2 times a month depending on department needs. Full Time - 40 hours a week

Job Description Merchant Services RepresentativePayment Processing$21.00 per hourTemp to HireSchedule BelowSan Diego, California (onsite)Schedule: • One day a weekend is needed, that can be flexible if the preference is to work Saturday or Sunday, so the two different schedule options are below:, • Sundays from 8:00a-4:30p, Monday through Thursday 9:30a-6:00p, off Friday and Saturday, • Off Sunday and Monday, Tuesdays through Friday 9:30am-6pm and Saturdays 10:30a-7:00pWhat the position offers:, • After being hired on, the following benefits are offered:, • Competitive salary, • Single and Family Health Insurance plans, including Dental and Vision coverage, • Short-Term and Long-Term disability, • Matching 401(k), • Competitive Paid Time OffWhat you’ll be doing:, • Educate merchants on the services offered and the status of collection accounts, • Provide in-depth product support to clients by resolving incoming inquiries, • Respond to customer product inquiries via telephone or in written internet-based email, • In the phone queue all day but does take turns and get off the phones to do emails, • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters, • Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities, • Troubleshoot problems with malfunctioning equipment or software applications and recommends corrective action, • Document customer information and recurring technical issues to support product quality programs and product developmentWho we’re looking for:, • 1-3 years of customer service experience, • Bachelor’s degree preferred, • Experience using CRM systems such as NetSuite or Salesforce, • Prior banking or finance related experiences, • Organizational and time management skills required, • Self-starter with proven ability to work independently, • Extremely comfortable working with computers and a variety of applications, • Excellent oral and written communications skills, • Strong problem-solving skills#INDCSR#ZR

Job Description Position Summary: The position of Call Center Specialist I is established to provide prompt, professional and accurate information as well as to cross-sell credit union products and services to existing members to meet their needs and increase member satisfaction via the telephone. Actively participates in the promotion of credit union products and services to existing and potential members. Maintain quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills) • High school diploma or equivalent., • Effective human relations and communications skills with the ability to communicate clearly with all groups of people., • Minimum 6 months recent customer service experience., • Professional appearance and demeanor., • PC literate; including standard Microsoft Office applications., • Symitar experience preferred., • Promptly answer all incoming calls in a polite manner; determine nature of caller’s business and personally assist the caller., • Assist members in conducting routine transactions by telephone utilizing the Symitar computer system., • Determine membership eligibility, quotes savings rates and open new accounts by telephone and mail. Follow up on incomplete documentation to clarify and resolve any outstanding items., • Assist members with problems and or questions requiring research and resolution., • Perform file maintenance and follow up procedures to include online data changes., • Actively cross-sell products and services to members, and track in accordance with credit union rules and procedures., • Prepare member correspondence, subject to Supervisor approval., • Assist members with general questions regarding all products and services. Assist members with basic technical support and troubleshooting, basic loan and IRA product information., • Actively participates in credit union and department sprints and initiatives., • Follow all established policies and procedures, including but not limited to proper authentication and verification., • Assist members with general questions regarding on-line products and services., • May assist as secondary support for Live Chat as business needs dictate., • May perform audit functions, balance department totals or other support as assigned by management., • May provide guidance and training to other employees. While performing the duties of this position, the employee is regularly required to talk and hear; to reach with hands and arms, use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to walk, stoop, kneel, crouch or crawl. Intermittent keyboarding comprises 75% or more of assigned work. The noise level in the work environment is usually moderate. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The noise level in the work environment is usually moderate. Monday - Friday: 7:55 AM - 5:10 PM Saturday: 8:30 AM - 4:00 PM (Rotating) Sunday: Off Full Time - 40 hours a week

Job Description Position Summary: The position of VP, Branch Manager is responsible for all activities of a full service branch office of the Credit Union, including managing, leading, and providing administrative guidance to all team members. Responsible for achieving all established performance initiatives and maintaining quality service standards set by the organization. Minimum Qualifications (Education, Experience, Skills) • Bachelor’s Degree or equivalent work experience., • Minimum four years of professional experience in operations in the financial services industry, including two years successfully supervising and managing branch staff and programs in a financial institution., • Demonstrated success in planning, organizing, leading and oversight of people and activities., • Professional and effective interaction, verbal and written communication skills., • Organization skills sufficient to successfully manage multiple projects, establish priorities and meet deadlines., • Responsible for all activity of a branch office of the Credit Union., • Possess strong relationship management skills; including coaching to performance, leading team and management meetings, one on ones, observations and skill building to improve employee effectiveness; generates new business through business development, branch marketing efforts and off-site participation., • Coordinate the hiring, training, coaching, supervision and performance evaluations of all branch personnel; also responsible for employee counseling, documentation, and dismissal; hold consistent staff meetings and ensure staff is updated on changes in policy and procedures; ensure staff is thoroughly trained in all Credit Union products and services. Initiate ongoing cross-training of all branch personnel. Provide guidance and leadership to staff and assist staff with improving performance. Maintain high morale and teamwork within the branch., • Maintain good member relations; assure problems/complaints by members are resolved quickly and accurately; authorize exceptions to operating procedure when circumstances warrant and deviation is justified. Assist members as necessary, including acting as an FSR or MSR, as needed. Ensure quality member service standards are maintained within the branch., • Oversee the integrity of loan audits and the review of various loan reports. Have an awareness of the current financial market and its effect on loan and deposit products., • Responsible for ensuring staff complete required fundamental training as well as continuous learning activities to support skill development. Responsible for overall performance of the branch. Plan, direct and lead the business development activities in accordance with the Credit Union's strategic and corporate goals., • Responsible for proper control and maintenance of negotiable items to ensure members' needs are met while safeguarding the Credit Union's assets., • Monitor daily branch balancing, general ledger accounts and branch reports/accounts for accuracy and audit conformity. Principally responsible for ensuring that operational policies and procedures are being implemented and followed and that prudent judgment is being utilized while meeting members’ needs., • Act as Security Officer of the branch; ensure branch staff is fully trained on all security and emergency procedures; oversee consistent daily compliance of branch security as indicated in the Operations Manual and by internal audit., • Control branch expenses in accordance with branch budget. Prepare recommendations and justification for use in annual budgetary process., • Responsible for making recommendations to promote professional appearance of branch, building and grounds. This includes annual budgetary requests., • Encourage and support the development of the Assistant Branch Manager through consistent use of both in-house and outside training resources., • Suggest and encourage ideas for improvements to Credit Union functions., • Ensure branch cooperation, respect and teamwork with other branches and departments., • Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures., • Provide managerial oversight of the activities for areas of responsibility, including assigned staff and functional deliverables of the team., • Demonstrate leadership in words and actions on a daily basis; act as role model for success and engagement. Create a positive work environment conducive to trust and transparency., • Responsible for the performance management of staff, to include daily feedback, coaching and mentoring; administration of appraisals that are timely and meaningful. Identify and address deficiencies constructively. Continually support, encourage and motivate team members toward ongoing growth and development., • Consult with Human Resources (HR) on issues outside of the normal scope of performance or behavior. Report all issues of safety or legal consequence immediately and surface undesirable patterns as they are discovered. Partner with HR on all employment decisions, and refer requests for changes in terms or scheduling to the HR department., • May serve on ad hoc committees. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Monday-Friday: 8:00am/5:00pm Saturday – 8:00am/5:00pm (Rotating) Sunday – OFF Full time - 40 hours