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Job DescriptionJob Title: Club Manager Reports to: District Manager Status: Full Time/Supervisor/Exempt/Non-Exempt Job Summary Responsible for oversight of gym operations to ensure positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Member service oversight making sure all team members are providing a great customer service experience at all times. High involvement in all front desk related tasks: greeting and welcoming members, gym tours, member service issues/questions, etc. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling performance to help achieve company standards. Ensure prompt opening/closing of gym. Ensure staff are aware and trained on all current marketing promotions. Finish manager portion of onboarding, in Paycom, for all new hires. Ensure the club is open and staffed during all hours of business. Ensuring self and team members are implementing and adhering to all company policies and procedures. Responsible for ordering supplies and tracking inventory. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic At least 1 year of equivalent managerial experience Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job DescriptionJob Summary The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that days shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service., • Handle all front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take prospective members on tours., • Facilitate needed updates to members accounts., • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed., • Assist in maintaining the neatness and cleanliness of the club., • Close shift for that business day., • Create a bank deposit for next day.Qualifications/Requirements, • Customer service background preferred., • Basic computer proficiency., • A passion for fitness and health., • Upbeat and positive attitude!, • Punctuality and reliability is a must., • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations., • Strong listener with the ability to empathize and problem solve., • Demonstrate diplomacy in all interactions while using appropriate behavior and language., • High School diploma/GED equivalent required., • Must be 18 years of age or older.Physical Demands, • Continual standing and walking during shift., • Continual talking in person or on the phone during shift., • Ability to work 3rd shift (overnights)., • Must be able to occasionally lift up to 50 lbs., • Will occasionally encounter toxic chemicals during shift.Other, • Employee Recognition Program

Planet Fitness - JobID: 100-167844569 [Guest Service / Front Desk] As a Customer Service Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk related activities; Facilitate needed updates to members a

Job DescriptionBenefits: • Bonus based on performance, • Dental insurance, • Flexible schedule, • Health insurance, • Paid time off Reports to: Regional Manager Status: Full Time/Supervisor/Exempt Job Summary Responsible for managing everything within the four walls for all Planet Fitness locations in a defined Planet Fitness district. District Managers will have between 4-8 locations per district, including 4-8 Club Manager direct reports. Essential Duties and Responsibilities Maintain outstanding and consistent customer experience throughout all Planet Fitness locations within the district. Operational consistency amongst all clubs within the region, including but not limited to: o Outstanding member experience o Planet Fitness and Baseline Fitness brand standards o Club cleanliness o Policy implementation o Weekly payroll approval o Front desk management o Facility maintenance and repair o Vendor and inventory Responsible for hiring, coaching, developing, reviewing and potential disciplinary actions of Club Managers within district. Develop and train staff to build a bench for the Club Manager positions. Perform monthly club facility BER inspections and complete Club Manager monthly bonus sheets. Effectively manage communication with all operations personnel within the district, including consistent communication with Club Managers District PE at PF coordination and management (assist in hiring, training, and weekly planning). Track classes on a weekly basis and maintain monthly PE at PF Trainer Calls. Responsible for ensuring 100% operations of all locations in a district which may require filling in as Club Manager in a situation where a club has no manager. Handle all incoming email complaints and mystery shops from district location. District Manager Schedule District manager schedules are approved by the Regional Manager monthly. The expectation is that 70% of the District Managers time is spent in the clubs. When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely and effective communication with staff, supervisors, and various departments to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic High school diploma Willingness to travel At least 2-3 years of multi-unit experience overseeing a minimum of four locations at once. Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Benefits • Dollars for Scholars Program, • Employee Appreciation Program, • Free Membership for self and one family member or friend, • Team Member Support Team, • Health, Dental and Vision Insurance, • Critical Illness Insurance, • Short Term Disability Insurance, • Accident Insurance, • Voluntary Life Insurance, • Pet Insurance, • HSA, • Advancement Opportunities, • Monthly vehicle reimbursement, • Monthly cell phone reimbursement, • Unlimited PTO Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Hour Fitness - JobID: 691AC615D15245AFA2F5DF6567848E00 [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable

Job DescriptionJob Title: Trainer Reports to: Club Manager Status: Full Time/Non-Supervisor/Non-Exempt Job Summary Responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment. Essential Duties and Responsibilities • Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule., • Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely., • Creating creative and unique ways to promote PE@PF class sign-ups., • Create bi-weekly updates consisting of a variety of exercises., • Meet class requirements based on club size and member traffic., • Assist in front desk related activities including:, • Answer phones in a friendly manner and assist callers with a variety of questions., • Check members into the system., • New member sign-up., • Take potential members on tours., • Changing/updating member account information, • Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed., • Help maintain the neatness/cleanliness of the club. Honesty and good work ethic Strong communication and organizational skills A passion for fitness and health Punctuality and reliability are a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Completed fitness trainer certification. Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits • Dollars for Scholars Program, • Employee Appreciation Program, • Free Membership for self and one family member or friend, • Team Member Support Team, • Health, Dental and Vision Insurance, • Critical Illness Insurance, • Short Term Disability Insurance, • Accident Insurance, • Voluntary Life Insurance, • Pet Insurance, • HSA, • Advancement OpportunitiesCheck us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job DescriptionJob Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. Essential Duties and Responsibilities • Assist in training and developing staff., • Assist in member service oversight making sure all staff provide great customer experience., • Very involved in front desk related tasks:, • Answering phone calls in a polite and friendly manner to assist with questions or concerns., • Taking info calls., • Assist in member check-ins, sign-ups, cancellations, and updating member account information., • Great/meet potential members and provide gym tour., • Assist to facilitate member service issues and questions., • Assist with team member management and provide backup support to Club Manager as needed., • Ensuring adherence to all company policies and procedures., • Help create and maintain a positive image for the club., • Assist overseeing cleanliness and appearance of gym., • Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions., • Assist in ordering supplies, keeping inventory and tracking reports as needed.Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Minimum Qualifications Honesty and good work ethic Strong customer service skills Strong communication, organizational and leadership skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job Description About Us: Effortless Office partners with our customers to make IT effortless so they can focus on their business. As a Hybrid Managed Services Provider (MSP) with a focus on providing world-class customer experience, we deliver and fully support secure cloud solutions as well as comprehensive managed IT and network services. About the Role: The Tier 1 Support Analyst is the first point of contact for clients and provides troubleshooting support in areas including: hardware, application support, networking, network printing, audio/video and telephony (VoIP), Active Directory, Windows Server Operating Systems, and VMWare. Tier 1s handle the bulk of help desk tickets for their team and are the first to assist users over the phone. It is paramount that this role is passionate about providing quality support for end users, follows proper SOPs, and is tenacious in finding solutions. Location: • 2 days per week in Victorville, CA, • 2 days per week in Lake View Terrace, CA Hourly Rate: $19 - $22 per hour Bonus: This position is eligible for monthly bonuses Benefits: • Health, dental, and vision insurance, • 401K + employer match, • Paid time off and holidays, • Opportunities for career growth and development, • Formal and structured mentorship, • Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system., • Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals., • Assist with basic software installations, updates, and patches., • Support client onboardings by creating new user accounts and spin up their VMs., • Intake, work, and manage support tickets in AutoTask ticketing system, ensuring issues are addressed and resolved promptly., • Identify complex issues that cannot be resolved at the Tier 1 level and escalate, while ensuring smooth communication with the client and appropriate hand-off., • Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions for future reference., • Provide timely updates to clients on ticket status and resolution progress. Maintain a positive, professional attitude during all client interactions., • High School diploma or equivalent (Degree preferred), • 1-2 Years of IT, Help Desk and/or MSP experience, • Required Certifications: O365 Fundamentals and Azure Fundamentals, • Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+, • Excellent inter-personal skills; as good with people as you are with computers, • Experience providing phone support; with strong awareness of positive phone etiquette, • Experience working with help desk ticketing systems (responding, assigning, closing and following up on help desk request tickets), • Experience with basic networking including wireless, wired, security and basic design We are aligned through our core values and seek employees that embody these: • Service – we are dedicated to providing EFFORTLESS support and solutions. We ensure client and end user satisfaction in every interaction., • CWC – this stands for Communicate, Work, Communicate, because communication is twice as important as the work we do., • Perspective – we embrace the customer’s viewpoint to inspire confidence and meet expectations., • Efficiency – we maximize output and minimize wasted time, effort, and resources., • Passion – we bring energy and enthusiasm to everything we do and are driven by a commitment to excellence., • Reliability – we consistency delivery on promises, follow through on commitments, and are dependable in all situations. Powered by JazzHR AS0eiC01Q3

Job Description Summary Innovation Consulting is hiring an onsite HR Shared Services Specialist to deliver first-line HR support. You’ll resolve employee inquiries, process HR transactions, and uphold SLAs using modern HRIS tools (Oracle HCM/HR Help Desk preferred). This is a W-2 role with full benefits and an open-ended placement. Key Responsibilities • Serve as the first point of contact for HR questions: policy, benefits, leave (FMLA/LOA), employee data changes, system access, reports, and general inquiries (phone, ticketing, email, in person)., • Execute front-line HR transactions; triage and route/escalate to COE/HRBP/HRIS as needed; track to resolution., • Meet/exceed SLAs for responsiveness, accuracy, and case closure; maintain clear, professional documentation., • Maintain data integrity across HR systems; run standard and ad-hoc reports; conduct audits for compliance, security, and accuracy., • Act as a power user/educator for HR systems (Oracle HCM/HR Help Desk preferred); recommend process and guided-learning improvements., • Monitor ticket queues, categorize issues, and contribute to knowledge-base content., • Conduct recurring audits and controls across Oracle HCM, AWSI, and SuperVision to ensure data integrity, security, and compliance; support ad-hoc reporting., • Protect confidential information and comply with company policies and applicable regulations., • Support additional HR operations tasks and projects as assigned. Minimum Qualifications • 5+ years of customer service/administrative experience, ideally within HR operations/shared services., • Hands-on experience with HRIS/ticketing (Oracle HCM, ServiceNow HRSD, Workday, or similar)., • Excellent written and verbal communication; polished phone etiquette; crisp documentation., • Proven ability to prioritize, follow through, and hit SLAs with minimal supervision., • High integrity and discretion with sensitive/confidential information., • Tech-savvy across multiple systems; comfortable with reports and data updates. Preferred Qualifications • Experience supporting benefits and leave programs (FMLA/LOA) and HR policy interpretation., • Exposure to Oracle HCM (including Help Desk), AWSI/SuperVision or similar compliance tools, and basic HR reporting., • Continuous improvement mindset and familiarity with HR operations KPIs (AHT, FCR, CSAT). Schedule & Onsite • Schedule: Shift or staggered schedules may apply; ability to work recognized holidays as needed; overtime may be required during peak periods., • Onsite: Full-time onsite in Victorville, CA., • Travel: Occasional local travel between sites; valid driver’s license may be required; willing/able to support another location/district/department if needed. Benefits • Medical, Dental, Vision: 40+ plan options + employer-funded HRA (2025: Employee $6,600; Employee+1 $10,320; Family $14,040; up to $5,000 carryover)., • 401(k): Safe-harbor dollar-for-dollar match up to 6%; 100% vested day one., • PTO: ~11 paid holidays; sick time (40 hrs/yr, bi-weekly accrual, carryover allowed); vacation accrual—0–2 yrs: 80 hrs/yr; 3–4 yrs: 120 hrs/yr; 5+ yrs: 160 hrs/yr., • Discounts, professional development, inclusive culture., • No waiting period: benefits eligibility begins immediately. How to Apply Apply via Loxo with a current resume. Candidates must be authorized to work on a W-2 basis; no C2C. Equal Opportunity Innovation Consulting LLC is an LGBTBE-certified, equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. Skills/Keywords HR Operations; HR Shared Services; HR Help Desk; Oracle HCM; HRIS; ServiceNow HRSD; Workday; Benefits Administration; FMLA; Leave Management; Ticketing; SLAs; Reporting; Data Integrity; Employee Experience; AWSI; SuperVision; Onsite

At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Service Desk experience in a healthcare setting. Job Title: IT Service Desk Technician I.

At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Maintain and manage service desk tickets and queues within SLA parameters. Service Desk experience in a healthcare setting.

At least one year of customer service experience or completion of a Service Desk rotation in an IT apprentice program. Service Desk experience in a healthcare setting. Job Title: IT Service Desk Technician I.