1000+ Best service tech Jobs in Phoenix, Arizona (May 2026) - page 2

Director-Support & Transformation

4 days ago

Mesa

Application Deadline May 19, 2026 @ 11:59 pm As Director – Support & Transformation, you build and develop the support foundation for RCM in Mesa and you own the transformation agenda that will take us towards best‑in‑class. You lead the Support & Transformation function for RCM – with direct leadership of the teams for connectivity (including master data/enrolments), academy/learning, analytics and compliance support. Your job is to turn concepts into reality – designing structures, tools and ways of working that make it easier for Billing, Insurance Relations and Patient Experience to do the right things right, every day. If you want to shape how EMS RCM is done – by combining people, data, technology and external input into one coherent support engine – this role is for you. Click on the below link for a short video about what it means to join Falck! Position Summary: The Director – Support & Transformation develops and leads a modern RCM support function in Mesa that: • Builds a stable, efficient operational foundation for RCM – connectivity, interfaces, reconciliations, master data, enrolments, training, audits and compliance support – so Billing, Insurance Relations and Patient Experience can rely on clean, timely data, well‑configured tools and technology and smarter use of capacity in their daily work., • Uses data and analytics to give leaders and teams a clear view of where we are and where we are going – with strategic, tactical and daily operational KPIs, trends and external benchmarks that support better decisions, transparency and continuous improvement., • Drives a 1–3 year transformation roadmap across systems, automation, academy and capabilities – combining internal knowledge with external partners and outside‑in inspiration – so Falck can become best‑in‑class in EMS RCM support and enablement. What We Offer: • Full-Time Benefits (Medical, Dental, Vision, Life, • 401(k) with company match, • Training and Career Development, • Generous Paid Time-Off Essential Functions: Build and lead the Support & Transformation team • Lead the RCM Support & Transformation team, including connectivity (with master data/enrolments), analysts/data, academy/learning and compliance support., • Set clear priorities, roles and ways of working so your team is seen as a go‑to partner for Billing, Insurance Relations and Patient Experience – not just a back‑office function., • Develop people and capabilities – combining strong industry SMEs with outside‑in thinking – and help them bring new knowledge, ideas and technology into practical, everyday improvements., • Foster a culture of ownership, collaboration and learning where people feel safe to surface problems, test better ways of working and share what they learn with others. Secure a stable RCM operational foundation • Own the RCM connectivity and interface landscape from an RCM perspective, in close partnership with Digital/Technology and Falck US Operations – and together ensure the end‑to‑end flow is as smooth and reliable as possible for both patients and internal users., • Ensure reconciliations, master data and enrolments are designed and maintained so all trips and cases are present, accurate and ready for billing and follow‑up., • Make sure audits, compliance findings and policy changes are translated into practical changes in systems, processes and training – not just written reports. Turn data into direction and improvement • Design and oversee, in very close partnership with the Falck US BI team, a simple, trusted “information backbone” for RCM – strategic, tactical and daily operational KPIs, trends and external benchmarks that leaders and teams use to run the business., • Ensure all key stakeholders (RCM leaders, Falck US Operations, Finance, Commercial, Compliance and others) have the right RCM-related data at the right time, in a format they can act on – driving transparency and shared awareness rather than siloed reports., • Work with local and global BI / Digital teams to move from manual reporting to more automated, self‑service insights, so time is spent acting on data, not just pulling it., • Use patterns and trends to generate insights for RCM leaders as they decide where to focus next (e.g. process gaps, training needs, automation opportunities), and use these insights to shape Support & Transformation initiatives in line with their priorities. Drive the technology, automation and academy roadmap • Co‑shape the 1–3 year roadmap for RCM tools, automation and workflows together with Digital/Technology, the Falck US BI team and RCM leadership – always starting from what Billing, Insurance Relations and Patient Experience need to succeed., • Own the structure and communication of the overall RCM Support & Transformation roadmap – making it clear, accessible and regularly updated for leaders and teams, so everyone understands where we are going and why., • Help design and scale automations (e.g. workflows, bots, rules, integrations) that reduce manual work and variation and support “happy flow” and one‑touch (or no‑touch) handling where possible., • Build and run the RCM Academy concept from a train‑the‑trainer perspective – designing curricula, standards and learning paths – while day‑to‑day training delivery and SME knowledge are owned in the Billing, Insurance Relations and Patient teams. Make sure Support & Transformation contributes visibly to RCM cost improvement – using automation, better tools and smarter ways of working to reduce manual work and overtime, in line with RCM leaders’ priorities and while protecting the foundations of a strong RCM and patient experience. Partner across Falck and with external input • Work closely with the three Senior RCM Managers (Billing, Insurance Relations, Patient Experience) to understand their roadmaps and pain points and translate them into concrete support and transformation initiatives., • Act as a key partner to Falck US Commercial and Operations on new and existing contracts – providing RCM input to bids and renewals, shaping the RCM model and tech setup, and owning the RCM onboarding of new contracts (across connectivity, master data, enrolments and training) until they are stabilized within the three RCM functions., • Act as a key partner to Falck US on topics where systems, data and processes intersect (e.g. new regulations, new services)., • Bring outside‑in perspectives – from external partners, industry developments and benchmarks – into the RCM support agenda, and make sure the best ideas are tested and, when they work, scaled. Qualifications: Experience • Bring 7–10+ years of experience in Revenue Cycle Management, EMS/ambulance operations, healthcare technology, or a closely related field., • Have led cross‑functional projects or programs that combined operations, systems and data – ideally with responsibility for both day‑to‑day stability and longer‑term transformation., • Have hands‑on exposure to at least two of these areas: RCM systems/connectivity, learning & development / capability building, compliance/audit support, partner/contract management. Skills & ways of working • Strong project and program management skills – planning, prioritization, risk/issue management, stakeholder communication., • High technology and data literacy – you’re comfortable talking with BI/DT and partners and translating business problems into practical solutions., • Excellent communication skills, from front‑line staff to executives and external partners. Behavioral fit – winning behaviors • Naturally a generalist – you enjoy connecting systems, people, data, training, compliance and commercial needs into one coherent picture., • Patient‑first: you remember there is a patient behind every claim and you want systems and processes that reduce confusion and stress for them., • Ownership and continuous improvement: you don’t just keep things running; you lead the transformation agenda and make it easier for others to do their best work., • Humble, service‑oriented and willing to challenge: you see your role as enabling Billing, Insurance Relations, Patient Experience, Compliance, Falck US Operations and Commercial – and you bring energy, structure and execution power while still respecting that Senior Managers own their own areas., • Care about culture: you role‑model open, direct communication, respect and cross‑team collaboration, and you actively help make Mesa a place where people want to grow their careers. Working Conditions: The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job. • Small to medium office or shared work space, • Primarily weekday business hours, with flexibility to support critical go‑lives or incidents outside normal hours when needed. Physical Requirements: The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Ability to sit for long periods of time • Ability to use a computer for long periods of time, • Ability to use hands to handle, control, or feel objects, tools, or controls, • Ability to repeat the same movements for long periods of time, • Ability to push and lift to 25 lbs. Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status or any other characteristic protected by state or federal law.

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