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Customer Service jobs in Hauppauge, New YorkCreate job alerts

  • Print Production Account Coordinator - 3rd Shift
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    Print Production Account Coordinator - 3rd Shift
    2 hours ago
    $21 hourly
    Full-time
    Hauppauge

    We are a rapidly growing printing company with 300 employees looking to add an onsite Print Production Customer Service Representative to our team at our Hauppauge, NY (Suffolk County, Long Island) location. In addition to having experience in the printing industry and wide-ranging knowledge of offset and digital printing, our ideal candidate will also be customer service driven, hands-on, mature, and professional, as well as have availability to work 5 days a week from 10pm – 6am with flexibility to work more hours and/or days if needed. Essential Duties and Responsibilities: • Submit digital or paper proofs per client or management requests., • Communicate with clients via phone and e-mail to discuss new or repeat print orders; review project specifications and assure all are properly accounted., • Accurately translate and communicate client project requirements to facilitate timely production of product., • Monitor progress of jobs throughout production, confer with clients to keep them informed, i.e., proactively discuss any issues that may arise, solicit additional information needed for current jobs and coordinate all changes., • Record and file all orders/request in an organized manner., • Field client questions and concerns in a polite, friendly, tactful manner; respond to inquiries and resolve complaints promptly, ensure proper actions are taken, and when applicable, advise supervisor and collaborate with colleagues, sales, management, and production., • Additional duties as directed by management. Knowledge, Skills, and Abilities Required: • 4+ years solid Offset and Digital Print experience is needed., • Wide Format, Web Printing & Direct Mail knowledge is a plus., • 3+ years of experience in the printing industry or similar environment preferred., • Ability to work onsite at our Hauppauge location full-time is obligatory., • Strong problem-solving and time management skills with the ability to work effectively cross-functionally a must., • Knowledge of print production processes is vital., • Ability to work under pressure and meet tight deadlines and quickly adapt to changing workloads and priorities is crucial., • Capable of prioritizing and managing multiple tasks and meeting deadlines in a fast-paced, dynamic environment., • Proficient with Microsoft Office Suite or related software., • Exceptional customer service, attention to detail, organization, and follow-up skills are vital., • Good reasoning, sound judgement, and ability to work in a team are essential., • Self-motivated with the ability to work independently with minimal supervision is key., • Must be flexible with time, as business needs dictate work hours outside of normal schedule, i.e., come in earlier, work later, work weekends, etc. We offer a competitive benefits package that includes: • Weekly Pay, • Comprehensive Health Benefits (medical, dental, vision, disability, etc.), • Retirement Savings with a Company match, • Paid Holidays and Paid Time Off (PTO) Join our team today and contribute your skills to a thriving production environment where quality meets efficiency!

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  • Customer Service & Front Counter Specialist
    Customer Service & Front Counter Specialist
    1 month ago
    $19–$22 hourly
    Full-time
    Deer Park

    The Auto Paint Depot – Deer Park, NY Pay: $19.00–$22.00 per hour Schedule: Full-Time | Monday–Saturday availability | 8:00 AM–5:00 PM | Occasional Sundays may be required About The Auto Paint Depot The Auto Paint Depot is a growing automotive paint and supplies company located in Deer Park, NY. We specialize in custom-mixed automotive paint, touch-up paint, professional automotive refinishing products, and online order fulfillment for customers throughout the United States. We are looking for a dependable, organized, customer-focused person to join our team and become an important part of our front counter and customer service operation. This is not simply a receptionist position. You will work directly with customers in our store, by phone, and online. You will help customers place orders, answer questions, research existing orders, and help resolve problems when they occur. We are willing to train the right person, but reliability, professionalism, communication skills, and the ability to learn are extremely important. What You'll Do Your responsibilities will include: • Greet and assist customers at our front counter, • Answer incoming customer phone calls, • Respond professionally to customer emails and online inquiries, • Help customers place orders and select appropriate products, • Ring up in-store purchases and process customer transactions, • Create and review customer orders and invoices, • Look up order status and tracking information, • Help resolve shipping, damaged-order, return, refund, and order-related issues, • Assist customers with automotive paint and color-match questions, • Communicate with customers when additional information is needed to complete or correct an order, • Work with orders from our website and online marketplaces, • Use systems including email, WooCommerce, Amazon, eBay, ShipStation, POS software, and other business applications, • Keep accurate notes and records of customer issues and resolutions, • Follow up with customers when a problem requires additional attention, • Stock merchandise and help keep the front counter, showroom, and customer areas organized, • Assist other team members when needed, • Perform light lifting and remain on your feet during portions of the workday Who We're Looking For We are looking for someone who is: • Reliable and punctual, • Friendly, patient, and professional with customers, • Comfortable speaking with customers face-to-face and over the phone, • Able to communicate clearly through email, • Comfortable using computers and learning new software, • Organized and able to handle multiple tasks at the same time, • Able to follow instructions and established procedures, • Able to take ownership of a customer problem and follow it through to resolution, • Comfortable working in a busy small-business environment where priorities can change throughout the day, • Willing to learn about automotive paint, products, paint codes, and our ordering systems, • Able to work independently without needing constant supervision, • A team player who is willing to help wherever needed Qualifications Customer service and/or retail experience is preferred. Automotive, auto body, automotive paint, parts-counter, collision-industry, or similar experience is a strong plus, but we are willing to train a dependable candidate who is eager to learn. Experience with e-commerce, Amazon, eBay, WooCommerce, ShipStation, POS systems, or online customer service is also a plus. Spanish/English bilingual ability is a plus. Basic computer and email skills are required. Schedule & Availability This position requires availability Monday through Friday between 8:00 AM and 5:00 PM. Some Weekends may occasionally be required depending on business needs. Saturday availability 9:00 am to 3:00 pm. Please apply only if you can reliably meet the scheduling requirements of this position. Compensation & Benefits • $19.00–$22.00 per hour, • Full-time position, • 1 week paid time off (PTO), • 1 week sick time, • Major holidays off and paid, • On-the-job training, • Opportunity to learn the automotive paint and refinishing industry, • Opportunity to grow with an established local and e-commerce business A Successful Person in This Position The right person doesn't need to know everything about automotive paint on day one. What matters most is that you show up consistently, arrive on time, communicate professionally, pay attention to details, learn from training, and genuinely try to help customers. When a customer has a problem, we don't want someone who simply says, "I don't know." We want someone who will find out what happened, communicate with the customer, ask for help when necessary, and work toward a solution. If you're dependable, comfortable working with people and computers, enjoy solving problems, and want a position where you can learn and take on responsibility, we'd like to hear from you. When Applying Please include a short response to the following question with your application: A customer contacts us and says the automotive paint they received doesn't match their vehicle. They are frustrated and want the problem fixed. How would you handle the situation? We're not looking for automotive paint expertise in your answer. We want to understand how you communicate, think through a problem, and take care of a customer.

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