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Job Description Now Hiring: Assistant General Manager (Hourly) • Department: Operations, • Reports to: Restaurant General Manager (RGM), • Pay Rate: $18 per hour - $20 per hour POSITION SUMMARY The Assistant General Manager (AGM) is the right hand to the RGM and plays a vital role in the successful daily operations and overall management of the restaurant. This position ensures excellence in guest service, food quality, and cleanliness while leading and motivating staff to achieve operational goals. The AGM models company and brand standards, leading by example to ensure that every shift runs smoothly. They also will work closely with the RGM to support team development and ensure effective staff coordination and adherence to all company policies and procedures. The AGM is a results-driven leader who thrives in a fast-paced environment and is committed to delivering operational and people excellence in line with our core values: Positive Energy, Accountability, Recognition, and Servant Leadership. This is a key leadership role for individuals who are looking to grow into management. DUTIES & RESPONSIBILITIES: Leadership & Staff Development: • Support the RGM in building and developing a high-performance team., • Train, coach, and mentor team members and Shift Leaders (SL) to ensure consistency and execution., • Help manage staffing levels, schedules, and shift coverage to support restaurant demands., • Lead pre-shift meetings and communicate key updates, expectations, and goals as needed., • Promote a positive team culture by modeling servant leadership and creating a safe and welcoming environment for all., • Lead by example, demonstrating professionalism, punctuality, and a positive attitude., • Ensure exceptional customer service is consistently delivered to guests., • Ensure daily operations are executed to brand and safety standards., • Manage shift execution including speed, accuracy, cleanliness, and hospitality., • Conduct customer satisfaction walks; proactively address guest concerns, special requests, or service issues with professionalism, urgency, and care., • Ensure the restaurant is always clean, organized, and guest-ready., • Assist in overseeing daily restaurant operations, ensuring smooth and efficient service; serve as the Manager-in-Charge (MIC) in the absence of the RGM., • Partners with the RGM to manage inventory, assist with ordering supplies, and help maintain food cost controls., • Monitor and ensure food quality, portion sizes, and presentation meet company and brand standards., • Ensure adherence to food safety, hygiene, and sanitation standards in all areas of the restaurant., • Assist with managing labor costs, food cost, and inventory controls to ensure profitability., • Monitor and record inventory; execute ordering and waste tracking processes., • Handle cash accountability (if applicable) and POS procedures during shifts., • Support the RGM in preparing reports, analyzing performance metrics, and driving profitability. KEY COMPETENCIES • Positive Energy: Inspires and uplifts others with a can-do attitude and approachable demeanor., • Accountability: Takes ownership of responsibilities, outcomes, and guest experiences., • Recognition: Encourages and celebrates team accomplishments to drive morale., • Servant Leadership: Supports and empowers others by leading with humility and purpose., • Team Leadership: Builds trust and guides others with clarity and consistency., • Decision-Making: Responds quickly and appropriately to unexpected challenges., • Guest Focus: Keeps guest satisfaction at the center of all decisions and priorities., • Time Management: Juggles priorities while maintaining high standards and operational flow. SKILLS & QUALIFICATIONS: • Must be at least 18 years old., • High school diploma or equivalent required; degree in Hospitality Management or related field is a plus., • At least 1 year experience in restaurant management or a related role, with a proven track record of leadership and successful operations required., • Must have or be willing to obtain any required food handler’s certification for respective state/local area., • Basic computer skills required., • Must be able to fluently speak, write, and understand English., • Must be able to successfully pass a background check., • Strong leadership, organizational, and interpersonal skills., • Excellent customer service and communication abilities., • Ability to multitask and work effectively in a fast-paced environment., • Basic knowledge of budgeting, labor management, and cost control., • Ability to manage conflict and problem-solve effectively., • Knowledge of health/food safety, restaurant operations, and customer service principles., • Must possess desire for career development. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: • Must be able to work at least 40 hours per week and across nights, weekends, and holidays as business needs dictate., • Fast-paced, guest-facing environment requiring multitasking and frequent decision-making., • Must be able to stand and walk for extended periods (8+ hours per shift)., • Must be able to lift, carry, and move up to 50 lbs., • May be exposed to heat, cold, cleaning chemicals, and sharp kitchen equipment. COMPENSATION & BENEFITS: • Hourly wage (specific rate depends on experience and location)., • Opportunities for advancement to management roles., • Employee meal discounts and team recognition programs., • Full-time employees may also be eligible for, paid time off, health benefits, or other incentives. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.

Job Description Now Hiring: Shift Leader (Hourly) • Department: Operations, • Reports to: Assistant General Manager (AGM), Restaurant General Manager (RGM), • Pay Rate: $15 per hour - $18 per hour POSITION SUMMARY The Shift Leader (SL) is responsible for overseeing the day-to-day operations of the restaurant during their assigned shift. This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operates smoothly. The Shift Leader plays a crucial role in managing day-to-day operations, maintaining a positive work environment, upholding brand standards, optimizing operational efficiency, and supporting the management team to achieve business goals. This is a key leadership role for individuals who are looking to grow into management. DUTIES & RESPONSIBILITIES: Team Leadership & Supervision: • Supervise, motivate, and manage restaurant staff during the shift., • Train new employees in procedures, guest experience, and company standards., • Monitor employee performance and provide balanced feedback., • Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts., • Set a positive example through hustle, high standards, and a guest-first attitude., • Coach and support team members in real time to improve speed, service, and execution., • Ensure restaurant is staffed by executing schedule created and posted by RGM., • Ensure the restaurant is clean, stocked, and operational during all hours of business., • Ensure a high standard of guest service is always maintained., • Resolve customer complaints or concerns calmly, promptly and professionally, turning problems into positive outcomes., • Ensure the front-of-house (FOH) and dining area are clean; maintain a welcoming and positive environment for both guests and staff., • Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness., • Monitor food and inventory, ensuring timely ordering to avoid shortages., • Ensure kitchen and dining areas are maintained to health, safety, and cleanliness standards., • Monitor and maintain all equipment to ensure it is functioning properly., • Assist in the development of staff by providing training on new procedures and ensuring all employees are up to date with company, brand, and restaurant standards., • Mentor staff and assist in developing their career progression within the restaurant., • Provide regular coaching, feedback, and encouragement to help team members grow., • Help manage cash control and POS transactions; accurately reconcile cash at the end of the shift., • Track and record sales data, labor, and operational costs to ensure the restaurant is meeting financial goals. Monitor labor, food, and supply costs during shifts; adjust as needed to meet targets while ensuring adequate staffing levels are maintained., • Ensure adherence to health and safety regulations, including food safety and sanitation guidelines., • Ensure the cleanliness and organization of the restaurant, including dining rooms, kitchen, restrooms, and storage areas., • Monitor food preparation and portions to ensure consistent quality and alignment to brand standards., • Enforce food safety and sanitation standards in line with company and regulatory guidelines., • Positive Energy: Creates a welcoming environment with high enthusiasm and optimism., • Accountability: Takes ownership of shift outcomes, staff performance, and guest satisfaction., • Recognition: Encourages others and celebrates team wins and personal progress., • Servant Leadership: Leads with empathy, supports team needs, and builds trust through action., • Situational Awareness: Can assess what’s happening quickly and respond with good judgment., • Team Leadership: Can direct, motivate, and resolve issues while remaining fair and respectful., • Execution Focused: Gets things done the right way, even in high-pressure moments. SKILLS & QUALIFICATIONS: • Must be at least 18 years old., • High school diploma or equivalent is preferred but not required; some college coursework in hospitality or business management is a plus., • Minimum of 1 year of customer-facing restaurant experience required., • At least 1 year of experience in a supervisory or leadership role within the restaurant or hospitality industry preferred., • Must have or be willing to obtain required food handler’s certification for respective state/local area., • Basic computer skills required., • Must be able to fluently speak and understand English., • Must be able to successfully pass a background check., • Strong leadership, communication, and interpersonal skills., • Ability to manage time effectively and prioritize tasks in a fast-paced environment., • Problem-solving abilities and the capacity to make quick, informed decisions., • Strong organizational skills and attention to detail., • Knowledge of health/food safety, restaurant operations, and customer service principles. WORKING CONDITIONS & PHYSICAL REQUIREMENTS: • Must be able to handle stress in a fast-paced, high-energy restaurant environment., • Must be able to stand and walk for extended periods (up to 8 hours per shift)., • Must be able to work an average of 40 hours per week. Evening, weekend, and holiday availability may be required., • May be exposed to heat, cold, cleaning chemicals, and sharp kitchen equipment., • Must be able to lift, carry, and move up to 50 lbs. COMPENSATION & BENEFITS: • Hourly wage (specific rate depends on experience and location)., • Opportunities for advancement to management roles., • Employee meal discounts and team recognition programs., • Full-time employees may also be eligible for, paid time off, health benefits, or other incentives. Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.