HomeVestors of America, Inc.
Entry-Level IT Support Specialist
28 days ago
Dallas
Job Description Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an Entry-Level IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team. Responsibilities: • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices., • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration., • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product., • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce., • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting., • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed., • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided., • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions. Requirements: • High school diploma or equivalent (some college preferred)., • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques., • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers., • Ability to learn quickly and adapt to new software tools and technologies., • Strong problem-solving abilities and attention to detail., • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus)., • Excellent organizational skills and the ability to document technical issues accurately., • A customer-centric attitude with a passion for helping others and ensuring their success., • Ability to lift 40 Lbs., • Ability to travel 10% out of the year for company conventions. Preferred Qualifications: • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome)., • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools). Compensation and Benefits: • Competitive hourly wage., • 401k Compensation, • Health benefits (medical, dental, and vision)., • Paid time off and holidays., • Ongoing training in software support, customer service, and product knowledge., • A supportive and collaborative work environment.Company DescriptionHomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.HomeVestors of America, Inc., the We Buy Ugly Houses® people, is a real estate investment franchisor headquartered in Dallas, TX. HomeVestors trains and supports its franchisees in building businesses based on buying, rehabbing, selling, and holding residential properties. HomeVestors strives to make a positive impact in more than 170 markets nationwide.