Customer Retention Specialist - State Farm Agent Team Member
24 days ago
Denver
Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Customer Retention Specialist In-Office Bill Knight State Farm Agency Job Type: Full-Time Location: In-Office Deliver Exceptional Service. Build Relationships. Grow with Purpose. The Bill Knight State Farm Agency is seeking a Customer Relations Representative who is passionate about helping clients, delivering excellent service, and building long-term relationshipswhile also being comfortable identifying in-book sales opportunities when appropriate. This role is ideal for a service-driven professional who values accuracy, follow-through, and proactive communication, and understands that great service naturally leads to meaningful coverage conversations. While this is not a high-pressure sales role, the ability to pivot from service to sales in a consultative, needs-based way is essential. This position is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained. What Youll Do • Serve as a primary in-office point of contact for existing clients, • Provide prompt, professional support for policy questions and service needs, • Assist with policy changes, renewals, billing inquiries, and endorsements, • Support clients through the claims process and follow up as needed, • Maintain accurate and detailed records of customer interactions, • Conduct policy reviews and identify in-book sales opportunities aligned with client needs, • Recommend additional coverage when it adds value for the customer, • Collaborate closely with team members to deliver a consistent, high-quality client experience What Were Looking For • Strong customer service and relationship-building skills, • Ability to naturally pivot from service to sales using a consultative approach, • Excellent verbal and written communication skills, • Detail-oriented, organized, and dependable, • Professional, client-focused mindset What We Offer • Competitive base salary plus commission and performance bonuses, • Full licensing support and guidance from day one, • Structured in-office training after Property & Casualty license is obtained, • Stable, service-focused role with long-term growth opportunities, • Supportive agency culture built on teamwork, accountability, and quality service, • A meaningful career helping individuals and families protect what matters most Ready to Start a Career with a Strong Local Agency? If youre service-oriented, motivated to grow, and interested in building a long-term career in insurance with the right training and support, wed love to hear from you. Apply today to join the Bill Knight State Farm Agency.