Patient Services Representative - Bilingual
17 days ago
Los Angeles
Job Description Essential Duties and Responsibilities: • Greet all patients in a professional and friendly manner., • Provide and explain necessary paperwork to the patients for processing scheduled appointment or walk-in appointment., • Utilize provided computer and software to input information and record all visits., • Screen each patient prior to examination by provider. This includes review of patient information contained in their chart to ensure that data is current and correct., • Inform patients of different programs we have to offset charges, explaining the qualifications and requirements, i.e. Office of Family Planning, Medi-Cal, CHDP, PPP, HWLA, and Sliding Fee., • Perform income verification., • Perform status verification when appropriate., • Review information collected from the patient and explain the fee schedules and methods of payment, and collect payment when required., • Assists eligible patients to establish and maintain HWLA enrollment, i.e. following up on all pending, denied, disenrolled patients., • Provides telephone and in-person assistance to complete related applications. Advises patients of the documentation required to complete applications, and answers questions and issues regarding the enrollment process., • Prepares all related reports and maintains files, data bases and other program records., • Serves as a liaison/super-user to HWLA, • Monitor changes and modifications to the HWLA program, • Ensure all HWLA applications are complete and submitted, • Provide training and updates to team members, • Make recommendations to improve enrollment processes, • Facilitate completion of special projects related to HWLA, • Provide coverage for front desk, telephone reception and/or appointment desk., • Keep abreast of all payment options and special programs available to cover the cost of services rendered. Attend training when required., • Provide financial responsibility information to callers as need arises., • Assist the billing department when needed, • Attend outside meetings, • High School Diploma or equivalent, • A minimum of 6 months working in hospital conducting financial screening or working in a community clinic conducting financial screening and/or one (1) year front office clerical required., • Ability to work with people of diverse cultural, educational, social, and economic backgrounds., • Excellent oral and written communication skills, • Excellent organizational skills, • Computer proficiency, • Experience utilizing an Electronic Medical Records (EMR) system is highly desirable, • Bilingual required (Spanish)Company DescriptionT.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all. We are an Equal Opportunity Employer.T.H.E. Health and Wellness Centers is a nonprofit community clinic in South Los Angeles. For more than 50 years, we've provided high-quality, low cost healthcare and preventative education for all.\r\n\r\nWe are an Equal Opportunity Employer.