Client Technology Analyst
11 days ago
Boston
Job DescriptionPrimary Job Title Client Technology Analyst Location Framingham, MA Onsite Flexibility Onsite Contract Details • Position Type: Contract, • Provide Tier 1 technical support for desktops, laptops, and mobile devices (Windows and macOS), • Troubleshoot common hardware, operating system, and application issues, • Support Microsoft 365 services (Outlook, Teams, OneDrive, Office applications), • Assist with account access issues, password resets, and MFA troubleshooting, • Image, configure, and deploy Windows and macOS systems using standard tools, • Install and configure standard BU supported software and peripherals, • Perform basic diagnostics and remediation for endpoint performance issues, • Deliver professional, courteous, and responsive client service, • Clearly document issues, troubleshooting steps, and resolutions in ServiceNow, • Communicate status updates and next steps to clients in a timely manner, • Follow department processes, standards, and documentation, • Participate in shift coverage, including walk up or on site support as assigned, • Contribute to knowledge articles and process improvements, • Assisting with endpoint refresh initiatives, including device preparation, deployment scheduling, and user communications, • Supporting telephone system migrations (e.g., VoIP transitions, softphone rollouts, or number porting efforts), including end user device setup and testing, validation of call functionality and voicemail, basic troubleshooting during cutover periods, and assisting with user documentation and training materials, • Participating in campus or departmental technology upgrades affecting faculty, staff, classrooms, or labs, • Supporting software rollout or upgrade projects, including testing, installation, and post deployment support, • Assisting with inventory validation, asset tracking, and documentation related to project activities, • Associate's degree or equivalent combination of education and experience, • Bachelor's degree in Information Technology, Computer Science, or related field (preferred)Required Experience, • 0 2 years of experience in IT support, customer service, or a related technical roleNice-to-Have Experience, • Experience supporting users in a higher education or enterprise environmentRequired Skills, • Basic knowledge of Windows and/or macOS operating systems, • Basic knowledge of common productivity tools (Microsoft Office / Microsoft 365), • Basic knowledge of hardware troubleshooting concepts, • Strong communication and customer service skills, • Ability to work independently and as part of a teamPreferred Skills, • Familiarity with ServiceNow or other ITSM tools, • Familiarity with endpoint management tools (e.g., MECM, Jamf), • Familiarity with identity and access management concepts, • CompTIA A or similar entry level certificationBenefits, • Medical, Vision, and Dental Insurance Plans, • 401k Retirement FundWork Environment / Physical Requirements, • Participate in shift coverage, including walk up or on site support as assigned About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada. Job Number 26-03423 #gttjobs Company DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015