Action Care Coordinator (Administrative Support, Complex Rehab)
28 days ago
Sherwood
Job DescriptionDescription: About Action Seating & Mobility Action Seating & Mobility is a leading Complex Rehabilitation Technology (CRT) provider dedicated to improving quality of life through customized mobility solutions. With six offices and a growing team of professionals, we pride ourselves on collaboration, patient advocacy, and excellence in service delivery. Position Overview The Action Care Coordinator (ACC) plays a vital administrative role supporting patient care, documentation, and communication across departments. This position ensures accurate information flow between patients, clinicians, ATPs, billing, and customer service. Ideal candidates are detail-oriented, adaptable, and motivated to help others in a purpose-driven healthcare environment. Requirements: Key Responsibilities • Collect, verify, and maintain accurate patient data including demographics, insurance, physician, and therapist information in compliance with HIPAA., • Manage and update patient tracking logs to monitor workflow and case status., • Follow up with physicians, therapists, ATPs, and billing staff to prevent delays., • Process incoming paperwork, route documents appropriately, and assist with chart audits., • Support customer service and reception areas as needed by answering phones and greeting clients., • File and retrieve patient charts securely; ensure confidentiality at all times., • Contact clients to confirm receipt of equipment and satisfaction with services., • Provide administrative assistance to ATPs, billing, and management staff., • Maintain a clean, organized workspace and attend meetings or trainings as scheduled. Qualifications • High School Diploma or GED required; Associate degree preferred., • Minimum one year of office or healthcare administrative experience preferred., • Proficiency in Microsoft Office (Excel, Word, Outlook) and data entry accuracy., • Strong organizational and multitasking skills; ability to manage changing priorities., • Excellent communication, phone etiquette, and teamwork skills., • Demonstrated ability to maintain confidentiality and comply with HIPAA standards., • Professional demeanor and dependable work ethic. Physical Requirements • Sit and perform computer work for up to 4 hours per day., • Stand or walk for up to 4 hours per day., • Lift or carry up to 25 pounds occasionally., • Frequent handling of documents, phone work, and use of standard office equipment. Work Environment • Office-based position within a healthcare and rehabilitation setting., • Standard Monday–Friday business hours; overtime as needed. (8a-5p), • Not required to be on-call., • Be part of a mission-driven company that helps improve independence and mobility for patients., • Learn the clinical and administrative sides of the Complex Rehab industry., • Collaborate with a supportive team of ATPs, billing, and customer service professionals., • Enjoy opportunities for growth, competitive pay, and benefits.