Spa Front Desk Concierge
hace 1 día
Fort Lauderdale
Job DescriptionBenefits: • 401(k), • Company parties, • Dental insurance, • Employee discounts, • Free uniforms, • Health insurance, • Paid time off In accordance with Evara Beach Spa philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all our external and internal members, guests and customers. Nature and Scope: 1. Warmly welcome all guests upon arrival, confirming membership status and ensuring accounts are in good standing., 2. Provide a brief overview of the spa facilities, activities, and services during check-in., 3. Efficiently check guests out, ensuring that all spa attire has been returned and that any outstanding balances for services have been settled., 4. Maintain comprehensive knowledge of all Spa treatments offered. Clearly explain and actively promote these services to guests., 5. Schedule and manage guest appointments using the spa's booking system, ensuring optimal scheduling for both guests and therapists., 6. Provide detailed information about the spas facilities, activities, and services, including membership benefits and upcoming events., 7. Offer guided tours of the spa to new or prospective members when required., 8. Monitor and adjust the master sound system to ensure the appropriate ambiance in the spa areas., 9. Retail Sales, Promote and sell spa products, gift cards, and memberships, helping guests with product recommendations that meet their needs and preferences., 10. Set up Napa Room with the necessary equipment, linens, and products for Napa treatment., 11. Assist in coordinating room assignments for therapists to ensure a smooth flow of appointments., 12. Set up and maintain aromatherapy in the lobby, ensuring the environment is welcoming and relaxing., 13. Accurately process all spa services through the spa software system., 14. Communicate any pertinent information to the next shift, ensuring seamless operations and continuity of service., 15. Complete all opening and closing shift duties as assigned, ensuring the spa is ready for the next days operations., 16. Actively collaborate with other spa team members, assisting in other areas of the spa when needed., 17. Ensure your uniform is immaculate and maintain a professional appearance with minimal jewelry, conservative hair and nail style, and a visible name tag., 18. Handle client grievances courteously, providing immediate resolutions where possible, and promptly informing management of any issues., 19. Ensure client satisfaction by addressing complaints professionally and effectively, escalating to management when necessary. Knowledge, skills and abilities: • Good computer skills to include spreadsheets, word processing and e-mail Ability to verbally communicate with management., • Exceptional human relations, communication, service and sales skills., • Must be professional, energetic, enthusiastic, co-operative and always have a friendly disposition., • Must be punctual and reliable., • Have an aptitude to work in a very busy environment including phones, clients and staff as needed., • Must be willing to attend all mandatory trainings to further spa skills., • Consistent attention to detail in delivering Evara Beach Spa experience., • Ability to multi-task and maintain grace while under pressure., • Must have knowledge of spa services and products offered., • Proactive, Team Player, Problem Solver, • Passionate about hospitality and customer service driven, • Must have a professional appearance and good hygiene, • Respect for all co-workers and guests, • Pride in your work by creating positive energy, excitement and fun, • Demonstrate positive behaviors, smiling, being polite and courteous, • Able to develop a camaraderie with team members Working Conditions: • Work is performed inside most of the time, will require some outdoor activity, • Must have the ability to work flexible and non-traditional hours, including evenings, weekends (MondaySunday), and holidays., • Ability to work under pressure and handle stressJob Type: Part Time/ Full Time . Flexibility is a plus. Type: Part Time/ Full Time (Hourly)