Electronic Payment Specialist I
3 days ago
New Hartford
Job Description POSITION SUMMARY The primary responsibility of this position is to maintain and support day-to-day functions relating to account file transfers. Serve as the processor for electronic file transmissions including Automated Clearing House (ACH), Share Drafts, and Wires. ESSENTIAL JOB FUNCTIONS • Maintain a general understanding of all areas related to ACH, Share Drafts, Batch Capture, Wires (Domestic and Foreign), and third-party payment processing., • Process both incoming and outgoing wires, ensuring adherence to all regulations and credit union policies and procedures., • Process bank-to-bank transfers by sending files through the ACH network., • Assist with processing and supporting files sent through ACH, ensuring all regulations and NACHA standards are met., • Assist in the ACH process including file processing, stop payments, revocations, returns, and adjustments., • Process share draft files., • Process exceptions received through our third-party payment processing service, ensuring all required time frames are met., • Assist with processing and supporting stop payments, disputes, and revocations for ACH transactions, and address issues/questions as they arise. Escalate issues/questions as needed to the Electronic Payments Specialist III., • Assist in testing and implementation of process changes relating to file processing., • Assist in developing and maintaining procedures for ACH, Share Drafts, Batch Capture, Wires (Domestic and Foreign), and third-party payment processing., • Assist with investigating and processing claims of fraud with ACH, Wires, Checks/Drafts, and third-party payment processing., • Ensure adherence to NCUA, federal, and state regulations and guidelines pertaining to electronic payments as well as Credit Union policies and procedures., • Ensure compliance with federally regulated disclosure requirements., • Work on special projects as assigned., • Ensure superior service is delivered to both internal and external members by consistently exhibiting Universal Behaviors., • Required to participate in First Source Federal Credit Union events as well as designated Community events., • Required to attend or participate in necessary compliance training, including but not limited to Bank Secrecy, OFAC, and Privacy., • Required to attend training sessions as appropriate., • Required to travel as needed., • Performs other duties as assigned. UNIVERSAL BEHAVIORS Knowledgeable and Experienced • I promise to take personal ownership for learning and using that knowledge to provide value to those that I serve by:, • Looking for answers until I find them., • Seeking opportunities to learn from others., • Appreciating and respecting others’ views., • Acknowledging mistakes and learning from them., • I promise to make it easy for you through consistency, efficiency, and accuracy by:, • Doing it right the first time, being thorough and accurate., • Taking pride and ownership in my work, • Making and keeping commitments., • I promise to show care, compassion, and respect toward everyone I interact with by:, • Being approachable and accessible to others., • Creating a pleasant work environment for each other., • Always asking what more I can do., • Resolving differences promptly, • Recognizing the contributions of others., • I promise to deliver exceptional member service by:, • Interacting with a natural and genuine friendliness., • Being courteous and respectful., • Creating a welcoming environment., • Exceeding your expectations., • Sharing the moment and finding common ground. QUALIFICATIONS, SKILLS AND EXPERIENCE • High School Diploma or Equivalent, • 1+ years Credit Union/Banking Experience, • Related Business Degree desired, • Knowledge of Electronic Payment services as well as applicable regulations., • Effective and efficient oral and written communication skills, • Effective analytical thinking and a strong attention to detail, • Effective interpersonal/member relation skills, • A professional appearance, • Effective understanding and use of Microsoft Office (i.e., Outlook, Excel, Word), • General understanding of core system functionality within financial institution environment, • Ability to perform well and keep up with responsibilities in a high volume, fast paced working environment, • Ability to work in pressure situations and prioritize, • Ability to work flexible hours including evenings and Saturday’s, • Self-reliance, willingness to take ownership and creatively find solutions