Utilization management jobs in New Orleans, Louisiana - Page 2Create job alerts

Job Description BASIC PURPOSE Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides Windows OS Desktop support, • Provides Microsoft Office Suite installation and support, • Provides Printer / Scanner Desktop Installation and support, • Provides Desktop Hardware replacement / installation, • Provides Desktop setup, configuration, and installation, • Provides Windows Desktop OS patching, upgrade, and PC migration, • Provides Mobile device support setup/configuration, • Ticket dispatching, • Desktop application support and vendor coordination for troubleshooting, • Basic troubleshooting of wireless connectivity, • Makes basic changes to Cisco VOIP handsets, • Assist with deployments of network projects, • ≥80% of remote support, • All other duties as assigned. BEHAVIORAL COMPETENCIES • Composure: Works well under pressure and in stressful situations., • Ethics/values: Works by UDI's core values., • Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data., • Planning/Goal Setting: Plan, organize, and set goals., • Problem Solving: Solution-driven, flexible and creative in problem solving., • Self-development: Strong commitment to ongoing professional development. KNOWLEDGE, SKILLS, ABILITIES MINIMUM QUALIFICATIONS • Previous computer technical support preferred., • Understanding of Active Directory to unlock and reset passwords., • Proficient with troubleshooting Windows Operating systems., • Ability to troubleshoot and resolve email issues, specifically MS Outlook., • Ability to communicate clearly and professionally, both verbally and in writing.