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Job Description This is a remote position. Green Clean Services About Green Clean Services Green Clean Services is a trusted cleaning and maintenance company headquartered in Euless, Texas. Our mission is to deliver exceptional service and create lasting client relationships built on trust, reliability, and quality. As we grow, we’re expanding our remote customer support team to continue providing excellent communication and care to our customers across the region. Job Summary We’re seeking a Full-Time Remote Contact Center Customer Service Representative to support our clients through inbound calls, emails, and chat. You’ll help schedule services, resolve customer inquiries, and ensure every interaction reflects our company’s commitment to professionalism and care. If you have strong communication skills, enjoy helping people, and want to work remotely for a reliable company — this role is for you. Pay and Schedule * $21.00 per hour (paid bi-weekly) * $43,680 yearly * Full-time, remote position * Flexible schedule (Monday–Friday; occasional weekend availability) * Equipment and training provided Key Responsibilities * Handle inbound and outbound customer communications (phone, email, chat) * Schedule cleaning and maintenance appointments using internal systems * Provide accurate information about services, pricing, and company policies * Manage and update customer records with accuracy * Resolve customer concerns with professionalism and empathy * Collaborate with field teams to ensure timely and accurate service delivery * Meet performance goals for response time, quality, and customer satisfaction Requirements * Previous customer service, call center, or administrative experience preferred * Strong written and verbal communication skills * Comfortable using CRM systems, email platforms, and scheduling tools * Quiet, distraction-free home workspace with reliable internet connection * Dependable, organized, and self-motivated * High school diploma or equivalent required; college coursework a plus * Must be authorized to work in the U.S. and reside in Texas (preferred) Benefits * Hourly pay at $21/hour or $43,680 yearly * Paid virtual training * Performance-based bonuses * Flexible schedule * Paid time off (PTO) after eligibility period * Career advancement opportunities * Supportive, team-oriented remote environment Work Location: * Remote Equal Opportunity Employer Green Clean Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Bilingual (English/Spanish) applicants are encouraged to apply.

Job Description About Rising Ground Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City. About the Role: Administrator On Duty Supervisor is expected to perform all the essential responsibilities related to health and safety, program delivery and professional practice as outlined on the Job Description for AOD. In addition, the AOD Supervisor is responsible for the overall direction, planning, coordination, and evaluation of staff in this unit. This includes the direct report of the Administrators on Duty within the program. In the absence of the Coordinator of Court, Compliance and Community Relations, Assistant Residential Directors and the Residential Director, the AOD supervisor will assume the leadership role on the campus. This role also serves as the primary liaison between the treatment center and local schools, facilitating effective communication and collaboration to support the educational and therapeutic needs of students. What You’ll Do Essential Functions • Maintain communication with cottage staff and monitor staff and resident locations off/on grounds., • Ensure effective communication of priority information to all necessary staff and shifts., • Obtain census information on each shift and record in the Communication logbook., • Maintain thorough and accurate records, files and correspondence; Complete necessary documentation (both hand-written and computer based/data entry) in a timely, accurate, complete, and legible manner. May include, but not limited to notations in the logbook, AOD location board, incident reports, sign-in sheets, and any other forms used or as directed by your supervisor., • Set and contribute to a safe, dignified, orderly atmosphere by enforcing program rules, policies, and procedures., • At all times model the appropriate dress, speech, and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner; Observe and adhere to adolescent confidentiality standards., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Follow the OOP/AWOL policy, ensuring missing person protocol and internal/external communications as delineated., • Follow overstayed home visit protocol, notifying family members and relevant staff of the child’s location/situation., • Monitor staff sign in/out process and initial for verification., • Ensure adequate staffing throughout the cottages, channeling staff where needed on their respective shifts or utilize the per-diem lists to call for additional support. Provide leadership during crisis and ensure proper response, communication and documentation. • Respond to crisis situations providing leadership and direction to staff. This includes deploying staff as appropriate, helping to ensure medical/clinical support during/after restraints and reviewing written documentation of incidents when appropriate., • Report all critical events or reportable incidents (as defined by policy) to the Program and Assistant Residential Director(s). Responsible for weekend 24-hr reporting to OCFS. Primary liaison to police/fire and neighborhood/community residents. • Answer telephones and follow through on requests/issues with accurate record keeping (logbooks)., • Respond to neighborhood and community calls/concerns as needed., • Document all missing person’s report information in appropriate logbooks Organize and arrange all necessary transportation. • Prioritize scheduled appointments and immediate needs for transportation of youth., • Coordinate with Medical and Education departments to arrange for drivers and vehicles to ensure program needs are met., • Utilize proper vehicle logs to provide oversight of vehicle use, cleanliness and damage. Interoffice Mail Hub • Receive, sort and distribute mail to different departments, ensuring efficient communication., • Organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients. Supervised Independent Living Program Support • Provide on-call support for the Supervised Independent Living Program (SILP) as needed, ensuring the well-being of residents and addressing any immediate issues or concerns., • Document all activities, incidents, and events related to the Supervised Independent Living Program during the on-call shift, ensuring accurate and comprehensive records., • Collaborate with SILP staff to address resident needs, enforce program guidelines, and support the overall objectives of the program., • Assist with coordinating emergency responses and follow-up actions related to SILP as required., • Review and report on the effectiveness of SILP procedures, making recommendations for improvements as necessary. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Your Qualifications • High School Degree required, bachelor’s degree preferred, • At least 5+ years working in a Residential Treatment Center or related service., • Valid Driver’s License and a safe driving record as determined by NYS Department of Motor Vehicles, • Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with students, families, school personnel, and external agencies., • Ability to proficiently multitask and successfully balance multiple projects. Bi- lingual in Spanish preferred but not required., • Empathy, flexibility, and a commitment to providing high-quality care and support., • Experience working with children or adolescents with emotional, behavioral, or developmental disabilities in a residential, educational, or therapeutic setting., • Commitment to fostering a positive, inclusive, and therapeutic environment for all students. Work Environment: This position is based out of our Yonkers Residential Treatment Center location for adolescents ages 12-21. Position Type/Expected Hours of Work: This position is in a 24/7 program. The AOD Supervisor shift is 7am-3pm/8-4pm. The AOD Supervisor is responsible for being available during business hours, while maintaining a flexible and structured schedule that includes regular oversight of participation in meetings, agency compliance, and ensuring that all responsibilities are met efficiently and effectively. Additional Requirements: Professional Practice • Arrive at work on time, respecting other shift workers and programmatic needs., • At all times, model the appropriate dress, speech and behavior for residents. This includes dressing professionally or in designated work uniforms/dress code if prescribed., • Professionally representing the agency when speaking with parents, community members or other stakeholders., • Maintain appropriate professional boundaries with adolescents and staff; Respond to all requests in a professional and courteous manner., • Respect the privacy of all individuals and maintain client confidentiality as prescribed by law and in Agency policies., • Assume the expected role of the treatment team and maintain collaborative relations with members., • Maintain and promote a cooperative, harmonious, teamwork environment within the workplace. Maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of Rising Ground., • Become knowledgeable of all RTC policies and procedures; modeling, training and actively supervising the use of each., • Attend all mandatory or recommended staff development workshops/trainings. Rising Ground is comprised of unique and valued individuals who together make the organization effective in assisting the children, adults and families who come to us for support. We believe that only when all employees contribute fully as their true selves can Rising Ground's true strength, vision, and values come to fruition. We recognize the ubiquitous social biases and structures that impact and shape the experiences of all people, including our own staff and people supported. Among the many biases present in our society that shape our personal and professional experiences race, gender, sexual orientation, and gender expression are all factors that can present hurdles. As such, Rising Ground is committed to being an anti-racist and inclusive organization that will actively strive to overcome both systemic and interpersonal biases that perpetuate oppression. Equal Employment Opportunity Statement It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual’s perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, gender identity, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures About the Job: The Branch Managers have the importance of managing and leading all aspects of the branch performance while consistently upholding MCU’s core values. You will be responsible for efficiently managing all functions, staffing, and daily operations of a branch or multiple branches. This means leading branch staff to achieve company goals, support the mission and visons of MCU and always have the member’s experience in mind. You will drive performance and member loyalty through consultative interactions with our members and solutions that help them achieve financial well-being. Accountable for risk management and compliance. Build a high performing team through the attraction, on-boarding, coaching and development of branch team members. Branch Manager is a critical role to MCU, with variety of responsibilities. As a Branch Manager you will be actively involved and represent MCU in your local community. Being a part of the community, attending community events and supporting the community will be an expectation. At MCU, we believe that supporting our communities is instrumental to our Credit Union and its members What you’ll be responsible for: • You will manage HR activities including, hiring, coaching, performance evaluations, and compensation decisions as necessary, you will also mentor and support employees while holding them accountable to service, operations and sales goals, • You will develop and manage a branch business plan aimed at specific goals. You will direct and actively participate in strategy and tactics including being active in your local community, outbound calling, in-branch selling, branch campaigns, service calls. Along the way you will evaluate areas of need to deepen member relationships. Branch Teams will look to you for mentorship, coaching and training to assist in meeting our member’s financial goals and delivering a meaningful member experience, and any other topics to keep the team engage and performing as per MCU’s core values and mission., • You will perform a wide range of administrative and supervisory duties including the development of branch goals and financial targets, in-branch sales and outside sales. As the Branch Manager, you will instruct, coach, supervise and assist in their professional development. You may undertake special projects relating to department services as assigned., • Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures., • Specific duties include, but are not limited to, the following:, • Proven ability to coach, develop and retain a highly engaged team, • Personable nature with good member experience service skills, both verbal and written as well as a strong presentations kills, • Community affiliations to nonprofit organization, • Able to work and leverage technology to help our members and team, • Willingness to enthusiastically manage constantly changing priorities, • Strong planning and organizational skills, • An eagerness to collaborate across all lines of business., • Responsible for staffing the branch, including recruiting/identifying talent, interviewing and selecting branch team, • Develops a comprehensive understanding of members’ financial needs and recommends products and services to help the members achieve their financial goals, • Develop partnerships with center of influence and networks in the community to identify prospective member referrals and service opportunities, • Leads by example and ensures consistent delivery of distinctive service for all our members, • Manages and coaches to the delivery of a differentiated member experience. Coaches team to confidently engage with members in technology enabled interactions, providing solutions and advice oriented consultation that improves member financial well-being., • Leads effective problem resolution, making banking easy for our members. Connects all of MCU, delivering a seamless member experience in an omni channel environment., • Responsible for successful onboarding and training of new employees, • Implements strategies that increase productivity and enable sales target achievement., • Attends weekly manager’s meetings., • Facilitates and empowers the team to conduct morning huddles and monthly staff meetings to develop and inform staff., • Manage the branch office in an efficient and cost-effective manner., • Cultivate professional business relationships with organizations in the community., • Coach, motivate, and mentor all staff to achieve and support service excellence., • Implement and monitor sales and cross-selling programs to reach established goals., • Manage staffing, scheduling, performance evaluations, and make disciplinary recommendations as necessary., • Takes personal ownership to deliver results. Empowers and trusts others in decision making., • Disseminate information regarding changes in policy, procedure, and products and services offerings in a timely manner., • Control branch expenses within budgetary constraints., • Ensure branch operational integrity and be “audit ready.”, • Comply with BSA and SAR requirements., • Travel and work at other branch locations as required., • Bachelor’s degree in business management/administration or equivalent work experience., • Minimum five years of branch or managerial experience., • Excellent written and verbal communication skills., • Excellent organizational ability in a high-pressure environment., • Proficiency in Microsoft Office Suite., • Available to work flexible hours., • Highly ethical., • Available to work Saturdays Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. . What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.