Service Writer
3 months ago
Tulsa
Job Description ASCO Equipment has a career opportunity for a Service Writer in Tulsa, Oklahoma. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians. Responsibilities: • Positively take ownership of customer experience, • Manage work orders: open, close, post time, enter notes and monitor progress, • Prepare accurate estimates for costs of repairs and present to customer, • Monitor and Manage accounts receivables, • Clearly and effectively communicate to customers, technicians and service manager, • Provide status updates on: work orders, troubleshooting, technician progress & general questions, • Monitor phones for field technician and customer calls, • 2+ years of experience as a heavy equipment service technician or service writer, • Ability to work in a fast paced/high volume dealership, • Detail oriented, time management, and teamwork skills, • Excellent customer service and communication skills, • Proficient computer skills, and experience with G-Suite & other service programs, • 100% paid health insurance, 401(k) + profit sharing, and paid holidays, • Honor God, • Develop People, • Pursue Excellence ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.