Biomedical Site Manager
22 days ago
Holt
Job Description Key Areas of Responsibility CUSTOMER OWNERSHIP/SATISFACTION: • Act as primary contact for the customer., • Own customer experience by communicating effectively and projecting a sense of urgency to meet customer expectations and build credibility and trust., • Facilitate in-service training to facility staff when requested by the customer., • Proactively identify opportunities and recommend solutions that will help to meet the needs of the customer., • Identify and execute on customer service best practices within local Region and Zone., • Build relationships with customers, gain understanding of competitive environments, and identify opportunities for growth., • Project a professional appearance in customer interactions that exemplifies the Block Imaging brand and image., • Supervisor /Mentor to team members as applicable (BMET I/II/III)., • Lead and cultivate a culture of Block Imaging values and integrity, • Foster a high performing team through active communication, best practices, leadership, and example. Support effective interactions among team members (i.e., actively listen and seek to understand other's viewpoint; work together to get things done), • Support team development by allowing team members to volunteer for additional assignments to gain experience., • Create a team environment that fosters common purpose for the Biomedical department and promotes job satisfaction, customer focus, and increased productivity., • Understand and utilize motivational tools in support of improved team performance and development., • Take initiative to learn from others and seek out subject matter experts to mentor in areas where team needs development., • Works with the Customer Service Manager to understand how decisions and performance in the field affects financial and overall results., • Perform all administrative duties within prescribed standards, policies, and guidelines., • Utilize computerized maintenance management software (CMMS) for asset management., • Be prepared for and successfully complete Annual Quality Assessment Tool surveys and all State and Federal Audits (CAP, TJC, DNV, etc.), • Submits billable Out of Contract expenses monthly and billable Service Work Order repair events upon completion to customer for payment., • Return unused or defective parts within required timeframe as defined by the parts policies and guidelines., • Report defective, installed and return part status on Service Work Orders per current policies., • Maintain company tools and test equipment, ensuring test equipment is calibrated prior to due date., • Maintain proper site, service, and install base documentation., • Safeguard patient data per HIPAA and associated regulatory requirements., • Efficient utilization of labor time, parts, tools, test equipment, returned materials authorizations customer purchase orders, and business expenditures, etc., • Ensure accurate inventory, maintenance, and control of SHS assets and tools, • Complete and close all PMs, Service Work Orders and associated documentation within regulatory and SHS established timeframes., • Ensure that PMs are performed properly and completely including use of PM labels., • Ensure a clean and organized shop that maximizes efficiency. Job Knowledge, Skills, Education, and Experience Requirements • Associate degree or equivalent training/experience in electronics or Biomedical Engineering., • Minimum 5 years servicing biomedical equipment., • PC competency, to include basic knowledge of word processing, spreadsheets, databases., • Advanced experience with complex test equipment, mechanical devices, and tools., • Experience with electronic circuit boards, processors and computer hardware including applications, programming, and systems functionality., • Expertise in at least one specialty area in a single manufacturer., • Minimum of one Manufacturers certification on medical specialty on a single model., • Proficient in networking technologies and troubleshooting methods., • Have and maintain a valid drivers license and a driving record that is in compliant with the Fleet Policy., • Ability to communicate effectively with various levels of employees and customers both verbally and in writing., • Ability to work cohesively and effectively with employees at all levels / departments of the organizations., • Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives., • Demonstrated leadership skills., • Ability to adapt to changing work requirements in a complex, fast-paced environment., • Assesses situations and makes an optimal and speedy decision despite limited information., • Solves problems while exhibiting judgment and a realistic understanding of all the issues., • Performs a wide variety of tasks, multi-tasking, and change focus quickly as demands change. Adapts to varying customer needs. Manages priorities effectively., • Strong organizational skills, self-disciplined, and the ability to work independently., • CBET Certification desirable., • Job operates in the hospital/medical environment including office, warehouse, operating room, laboratory, and patient rooms., • Potential exposure to hazardous physical, chemical, radiological, and biological agents and loud noise., • May work in environments where devices producing one or more of the following may be in use: high levels of radiation, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials. Strict adherence to corporate and site safety procedures is mandatory., • Frequently in contact with electrical equipment., • This role routinely uses standard office equipment such as computers, phones, medical test equipment., • Occasionally operating a motorized vehicle., • Responsible for carrying and monitoring company cell phone and being available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law., • Must be flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary., • Occasional sitting, pulling, twisting, climbing stairs, balancing, stooping, and kneeling., • Occasional reaching, grasping and extended reaching., • Occasional computer viewing and use of vibrating tools., • Frequent standing, walking, pushing, and repetitive hand movements., • Frequently carrying items up to 20 pounds and rarely carrying anything over 20 pounds., • Frequent lifting up to 50 pounds and occasionally lift from 50 to 100+ pounds, with assistance available when lifting or carrying items over 50 pounds., • Rarely lifting anything over 100 pounds., • Rarely required to climb ladders or crawl., • Rarely working outside or exposed to cold or heat., • Continuous hearing, use of depth perception, color vision and working inside.