Assistant General Manager
2 days ago
Alameda
Job Purpose: The Assistant General Manager at The Midway SF partners closely with the General Manager to drive the day-to-day success of the venue, ensuring seamless coordination across operations, production, talent, marketing, and logistics. This role requires a versatile leader who can step into various functions, from team development and cross-department collaboration to business planning and execution, while consistently upholding high standards for growth and innovation. The ideal candidate brings proven experience building and scaling teams and businesses in fast-paced entertainment or hospitality environments, with strong operational fluency and a track record of ideas that elevate both performance and guest experience. Duties and Responsibilities: Operational Leadership: • Act as General Manager in the GM’s absence, providing decisive leadership across all venue operations., • Serve as a senior on-site decision-maker, overseeing events from advance through settlement., • Own incident response, crowd management escalation, and emergency protocols in alignment with San Francisco nightlife and public safety standards., • Lead post-event debriefs and continuous-improvement initiatives across departments., • Support the development, refinement, and enforcement of SOPs across box office, bar, production, operations, and security., • Implement tools, systems, and workflows that improve operational speed, accuracy, reporting, and compliance. Event Compliance, Permitting & Risk Management • Oversee event specific compliance with San Francisco Fire Department (SFFD), Department of Building Inspection (DBI), Department of Public Health (DPH), Alcoholic Beverage Control (ABC), and noise regulations., • Manage and support special event permitting requirements with all city agencies. Interdepartmental Communication & City Coordination • Coordinate communication and priorities across all departments to ensure alignment and effective execution., • Serve as a liaison between internal teams and city agencies when required, ensuring clear documentation and follow-through., • Proactively identify regulatory, operational, or neighborhood risks and address them before escalation. Event Management & Show Operations • Oversee event execution from advance through settlement, ensuring compliance with SF permitting, safety plans, and operational approvals., • Ensure timely and accurate show settlements in coordination with finance, production, and promoters., • Maintain consistent venue standards regardless of promoter, genre, or event format., • Ensure advancing reflects specific requirements for sound, curfews, staffing, and neighborhood considerations. Revenue Optimization & Financial Oversight • Drive bar profitability through pricing strategy, pour cost controls, inventory management, and compliance-conscious service models., • Collaborate on VIP programs, bottle service strategy, ticketing tiers, and upsell initiatives appropriate to SF market demand., • Analyze event performance metrics and P&Ls to recommend operational, staffing, or programming improvements., • Support sponsor activations and brand integrations that comply with SF permitting and alcohol regulations., • Assist with budgeting, forecasting, and financial planning to support sustainable growth and cost control. Talent & Promoter Relations • Serve as the main point of contact between the internal booking team and operations., • Oversee advancing standards, artist hospitality, and settlement processes., • Ensure consistent execution and professionalism across all promoter and talent relationships., • Support new event concepts and partnerships, translating ideas into executable plans Security & Guest Experience • Schedule security and provide training., • Set and uphold standards for guest flow, ingress/egress, ADA access, crowd movement, and VIP experience., • Address high-level guest issues in real time with discretion and professionalism., • Reinforce best-in-class crowd management, safety, and incident response practices. Facility & Resource Management • Oversee planning and execution of facility improvements that enhance operations, safety, and guest experience while remaining compliant with SF building and fire codes., • Manage staffing, equipment, and vendor resources to ensure readiness and efficient utilization., • Coordinate with maintenance and production teams to ensure ongoing compliance with fire life safety and occupancy requirements. Neighborhood & Community Relations • Maintain positive relationships with neighbors and community stakeholders through proactive communication., • Address concerns related to noise, traffic, egress, and event timing in alignment with SF neighborhood expectations and permit conditions., • Support initiatives that position the venue as a responsible and engaged community partner. Culture & Team Leadership • Set the tone for professionalism, accountability, and excellence across the organization., • Support hiring, training, and development of staff and department leads, with emphasis on compliance and guest safety., • Coach department heads and identify future leaders., • Reinforce values centered on safety, hospitality, inclusivity, and respect., • Foster a high-performance, inclusive culture aligned with The Midway SF’s mission and brand. Compensation: • $75,000 - $95,000 per year Qualifications • 5+ years in high-volume hospitality or live event operations, • Team leadership experience, • Familiarity w/ Google & Microsoft workspace tools, • Strong written and verbal communication skills