General Manager
hace 1 día
Miami Beach
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Paid time off, • Vision insurance, • Wellness resources Organization 57 Ocean is a premier, self-managed luxury condominium association located in Miami Beach, Florida. Nestled within Millionaires Row, this luxury community features 69 units fronting the Atlantic Ocean. With an unparalleled location, exceptional amenities, thoughtful design and expansive grounds, 57 Ocean stands as one of Miami Beachs most distinctive and desirable properties. Residents enjoy exceptional amenities, including a spa, two infinity pools, first floor and third floor hot tubs, outdoor cooking area, a nature path, and a well-appointed fitness center. Committed to providing an outstanding living experience, 57 Ocean upholds the highest standards of property management while fostering a culture of professionalism, teamwork and exceptional service. Integrity, responsiveness and care define the community's approach to supporting owners and their families and guests. Through diligent and appropriate board oversight with proactive professional management consulting, 57 Ocean is committed to be a premier condominium association in Miami Beach. Position Summary 57 Ocean is seeking an experienced General Manager (GM) to lead the team, oversee operations, human resources, payroll and enhance the resident experience. This high-impact role requires a dynamic leader with a passion for property management, exceptional service and community engagement. The GM is responsible for all aspects of condominium operations, including owner services, communications, financial and facilities management, human resources, payroll, security, landscaping and Board initiatives. They must cultivate a high-performing team, ensure seamless operations and uphold the highest service standards. Reporting to the Board of Directors, the GM must communicate proactively on all significant matters impacting the community and owners, budget, staff or operations. This role demands strong leadership, accountability and strategic execution in alignment with the Board's objectives, governing documents and owners' requirements. Responsibilities • Establish and maintain positive and professional relationships with residents, guests, vendors, members of the Board of Directors and the community., • Provide an excellent customer service experience by responding consistently, appropriately and promptly to all owners on individual communication., • Demonstrate and apply a broad knowledge of concepts, practices and procedures for managing a diverse workforce and how it supports related operations., • Illustrate the ability to lead, team building, develop staff and provide growth opportunities through performance management., • Ensure the highest level of customer service from all employees to current residents and prospective owners to maintain a positive image and enhance the community's reputation., • Manage the financial condition of 57 Ocean in a business-like manner, demonstrating an innate analytical ability to grasp numbers and understand their impact., • Be a strong steward of the finances with capital planning and operational decisions., • Manage all vendor expenses including negotiating contracts, coordinating services for the property, and ensuring vendors complete their work in a timely and high-quality manner., • Attend all Board and Committee meetings, offering management and advice on the property and administration of the community., • Assist in developing appropriate committees and provide the necessary administrative tools to the Board to enable them to make decisions in accordance with the community's directives., • Assist the Board's decision-making process by providing information, research and analysis., • Implement the Board's decisions and administer the services, programs and operations of the community within the policies and guidelines set by the Board., • Maintain and ensure a safe environment including standards for maintenance, vendor safety, upkeep of the facility's equipment, housekeeping, sanitation and employee dress., • Review level of IT and communication systems and upgrade as needed on a regular basis., • Notify the Board of Directors of all unusual events, circumstances, safety or quality issues., • Provide a detailed weekly General Managers Report to the Board of Directors., • Develop a communications strategy that is clear, transparent and timely internally and with Board, committees and community members., • Review quarterly and yearly reports and budgets with the Board, key performance metrics on owner satisfaction and customer service, maintenance, quality, responsiveness, etc., • Consistently updating owners and the community on important and interesting happenings related to the property via a weekly resident newsletter, • Serve with a high degree of visibility throughout the community, both on and off the job, to ensure community services are effectively communicated and efficiently delivered., • Represent the Association at onsite and offsite meetings as required., • Have a thorough working knowledge of the composition of association documents, understanding of governing statutes and Board meeting procedures., • Maintain official association records as outlined in Florida Statues or directed by the Board., • Minimum five years as a General Manager, Property Manager or comparable role in a luxury community development, luxury hotel, luxury resort or luxury high-rise condominium. Experience in a self-managed luxury condominium is helpful but not required., • BA/BS degree in hospitality management or a related discipline preferred., • Community Association Management (CAM) Certification required., • Certified Manager of Community Associations or Professional Community Association Manager a plus., • Astute understanding of and experience with POA/HOA/Resort financials., • Proven strategic planning skills, with capability and capacity to implement., • Digital savvy, proficient with major software applications and condominium websites., • Proven track record of implementing continuous improvement and enhancements in career., • Extensive managerial experience in hospitality settings., • Expertise in organizational development, purchasing and service delivery., • Experience in financial and process analysis, with a focus on continuous cost improvement., • Strong leadership ability, motivational skills and enthusiasm with a can-do attitude to ensure a productive effective work environment., • Ability and understanding to manage sensitive information with confidentiality., • Track record of strong work ethic and integrity., • Strong understanding of applicable local, state and federal laws and regulations., • High-energy, effective and visible leader, exhibiting maturity and a positive image., • Must have superior written and verbal communication and interpersonal skills., • Demonstrated experience working with elected Board of Directors and individual owners., • Experience with construction process and scheduling, • Ability to attract, train, mentor and retain a talented and cohesive staff., • Impeccable and verifiable references. 57 Ocean will offer an attractive and competitive compensation and benefits package to include: • Base salary and potential performance bonus, • 100% Employer paid health insurance including health, vision, and dental, • Relocation assistance Professionals who meet or exceed the established criteria are encouraged to create a focused cover letter, addressed to 57 Ocean Executive Search Committee, attention Angelo La Pietra. To answer any questions, or if you need more information, please contact Angelo La Pietra. Angelo La Pietra General Manager 305-800-5775