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PropHero is an AI-driven marketplace transforming property investment with a global, diverse team. We onboard clients, explain our methodology, and align investment objectives. Regular communication via chat, email, and calls helps resolve queries and guide decision-making. You will conduct market analysis and help scale the client success process while collaborating with the supply team to meet client goals. #J-18808-Ljbffr

Corner is a Stockholm-based platform that helps athletes earn from their expertise and their fans.With Access, fans pay monthly for direct contact with an athlete through chat and video calls.Athletes set their own price and availability, and can also offer courses.The role* We're looking for well-c

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. At Thermo Fisher Scientific, each one of our 125,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer. It's a chance to realize your best – professionally and personally. The job Are you passionate about applying your chemistry expertise to solve real-world challenges? This role is ideal for scientists who enjoy combining technical problem-solving with meaningful customer interaction. As a Technical Application Scientist II, you will partner with researchers and customers to resolve complex chemistry-related questions that directly impact their success and the effective use of Thermo Fisher Scientific products. You will collaborate closely with cross-functional teams to deliver high-quality solutions, while continuously expanding your technical knowledge across a diverse chemical product portfolio. Continuous learning is central to this role. You will have opportunities to deepen your expertise, stay current with new technologies and applications, and contribute to a collaborative, international team that values innovation, inclusion, and professional growth. Discover what Mai, a Technical Application Scientist, finds fulfilling about this role: What will you do Provide expert-level technical support for Thermo Fisher Scientific chemical product portfolios by addressing customer inquiries via telephone, email, and web chat. Own and manage technical cases from initial inquiry through resolution, ensuring timely, high-quality customer support. Collaborate with internal teams including Quality Assurance and Product Management to resolve complex technical issues and identify effective solutions. Maintain accurate and detailed records of customer interactions within CRM systems to support service excellence and continuous improvement. Proactively recommend enhancements to technical knowledge bases, websites, processes and other company-managed resources to improve usability and customer experience. Invest in your professional development through ongoing product training, continuous learning, and exposure to new applications and emerging technologies. Participate in cross-functional projects and special initiatives to broaden technical expertise and career development opportunities. Education and competencies required Master's degree or Ph.D. in Chemistry, Biochemistry, or a related scientific discipline. 1–5 years of hands-on laboratory experience, with demonstrated ability to troubleshoot experiments and interpret scientific data. Strong written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences. Customer-focused mindset with a passion for delivering high-quality scientific support. Ability to work independently while contributing effectively within a collaborative team environment. Fluency in English and in one additional language (German, Spanish, French or Italian). Benefits Competitive salary Annual Incentive bonus Generous benefits package Opportunity to work partially from home (subject to location) Excellent career progression opportunities within a global organization Extensive training and development opportunities An innovative, inclusive, and international working environment Apply today! xghoner Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

• Full-time MET Retail is a new chapter for the group: bringing energy directly to households. We're building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe. We're a small international team, and there's a lot to build. Join us on this exciting journey and you'll help shape how this company works, with real ownership from day one. He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end. Key Responsibilities • Act as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that follow, • Translate customer and regulatory objectives into clear service processes, procedures, service levels and quality standards, • Design the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portal, • Build the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planning, • Design proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment reminders, • Own the service side of retention — save flows, churn-signal detection and the operational response to them., • Build the claims process end to end, • Ensure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authorities, • Act as business owner for the support stack — CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-live, • Hire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboarding, • Identify, prioritise and specify AI use cases across the support chain, • Collaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery side, • University degree, • Energy retail background is a must, • Between 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands-on responsibility for building or substantially rebuilding a service function, • Experience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration framework, • Proven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting tooling, • Demonstrable, practical experience applying AI in a customer support context, • Comfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reporting, • Track record of leading, growing and developing teams, • Fluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plus, • Experience in one or more other European markets — France, Germany or Italy in particular is highly appreciated, • Experience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciated, • Experience in a high-volume regulated B2C environment — utilities, telecommunications, insurance, financial services or e-commerce — is highly appreciated, • Experience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plus, • Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage #J-18808-Ljbffr

• Full-time MET Retail is a new chapter for the group: bringing energy directly to households. We’re building a technology-driven retail platform for power and gas, with a digital, customer-first model. One model, built to scale across Europe. We’re a small international team, and there’s a lot to build. Join us on this exciting journey and you’ll help shape how this company works, with real ownership from day one. He/She brings practical service knowledge into digital delivery: understanding customer, operational, commercial and regulatory needs, shaping how customers reach us and how we respond, and building a support function that is fast, compliant, measurable and AI-assisted by design rather than by retrofit. The role covers the customer-facing layer of the end-to-end journey (from contracting to first bill, collection and service) across the contact channels, self-service area and support tooling. Spain at launch, followed by other markets such as France, Germany and Italy. The person in this role will own customer ticketing and service, customer engagement, the continuous optimisation of support including its tools, and claim management, end to end. • Act as the business reference point for customer service, engagement and claims across the Spanish operation and, subsequently, the markets that follow, • Translate customer and regulatory objectives into clear service processes, procedures, service levels and quality standards, • Design the omnichannel service model across phone, email, chat, WhatsApp, app and self-service portal, • Build the ticketing operation: taxonomy, routing and prioritisation rules, SLA framework, escalation paths, and shift and capacity planning, • Design proactive lifecycle communications: onboarding, first-bill explanation, consumption and tariff alerts, renewal and price-change notifications, and payment reminders, • Own the service side of retention — save flows, churn-signal detection and the operational response to them., • Build the claims process end to end, • Ensure compliance with statutory response deadlines and the formal complaint framework, including complaint forms, consumer arbitration boards and regional consumer authorities, • Act as business owner for the support stack — CRM and ticketing, telephony/CCaaS, knowledge base, survey and QA tooling: define functional requirements, target design and evaluation criteria, support the IT organisation in vendor and partner selection, and drive business validation before go-live, • Hire, structure and lead the customer operations team; define roles, career paths, training curriculum and onboarding, • Identify, prioritise and specify AI use cases across the support chain, • Collaborate across Growth, Offering, Operations and Finance on the business side, and Product, UX, Architecture, Engineering and Data on the delivery side, • University degree, • Energy retail background is a must, • Between 5 and 10 years of experience in customer operations, service management or contact centre leadership in a B2C environment, including hands‑on responsibility for building or substantially rebuilding a service function, • Experience in the Spanish market, with a working understanding of Spanish consumer protection obligations and the formal complaints and arbitration framework, • Proven experience setting up processes, procedures and teams from scratch, including defining the requirements for the supporting tooling, • Demonstrable, practical experience applying AI in a customer support context, • Comfortable in a CRM or ticketing environment, able to read data models, define integration requirements at functional level and build reporting, • Track record of leading, growing and developing teams, • Fluent Spanish and English, written and spoken. Italian, French or German language skills considered as a plus, • Experience in one or more other European markets — France, Germany or Italy in particular is highly appreciated, • Experience specifying and rolling out a support stack as business owner (Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, Genesys, Talkdesk or similar) is highly appreciated, • Experience in a high-volume regulated B2C environment — utilities, telecommunications, insurance, financial services or e-commerce — is highly appreciated, • Experience managing BPO partners in Spain or nearshore, and workforce management or forecasting experience, is a plus, • Experience with collaboration and documentation tools such as Jira, Confluence, Miro, Visio, Signavio or BPMN tools is an advantage #J-18808-Ljbffr

About PHARO: the cognitive engine for heavy enterprise operations.While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes.We deploy networks of specialized, multi-agent systems that plug directly into legacy systems.These agents autonomously read un

Senior RecruiterMadrid, Spain | People### ### Strength in TrustOneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‐Ready Governance PlatformTM, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.### ### The ChallengeThe OneTrust Talent Acquisition team has one of the most amazing and important responsibilities: to find and hire great people to help OneTrust remain the world’s most trusted software for AI governance. Recruiters at OneTrust are champions of our unique culture, true business partners to the teams we support, and care about creating an inclusive and diverse company that reflect the communities we are in. We're looking for a Senior Recruiter that will play a key role in ensuring that the organization is able to attract and hire great talent across all business units. This role is responsible for finding, engaging, and hiring the best talent for OneTrust across a diverse range of positions and functionalities. ### Your Mission Full life-cycle management of positions across a diverse range of locations and functions, delivering extraordinary candidate experience along each step Utilize college job boards, applicant database and other research tools to source candidates for roles Support hiring manager coaching and behavioral based interview training, as required, to enhance the quality of hiring decisions Travel with the University Talent Team and OneTrust employees to on campus events during the university recruiting seasons in Fall and Spring and manage candidates using our event management platform Act as a champion for OneTrust values, career growth opportunities, and recruiting best practices Perform other duties as assigned or required### You Are Self-motivated Highly organized Able to work independently, multi-task and prioritize your workload Able to quickly shift priorities to meet deadlines Able to effectively communicate, both verbal and written, with all levels of the organization Meticulous and pride yourself with attention to detail and accuracy Adaptable to change, and thrive in a fast-paced environment Someone who loves learning about the latest software trends and technologies#### Your Experience Includes Bachelor’s degree required 5+ years of experience in Talent Acquisition Experience recruiting across GTM and G&A Strong organizational, attention to detail, and analytical skills Extensive experience with Microsoft Suite Excellent inter-personal skills, written and verbal communication skills, and team-based project experience* Attention to detail and the ability to work under short deadlines to fill multiple positions#### Extra Awesome Experienced with applicant tracking systems – Greenhouse/GEM preferred Experience recruiting within SaaS### Where we WorkWe are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.### BenefitsAs an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.### Resources Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram### Your DataYou have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.### Our Commitment to You When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #J-18808-Ljbffr

HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. HTS Assist is Hopper's agentic AI assistant for travel, resolving real customer issues like flight changes, cancellations, refunds, and bookings over chat and voice for some of the largest travel brands and enterprises in the world. As Principal Product Manager, you will own the customer-facing agent end to end: the conversations, the interface, and the experience our partners put in front of millions of travelers. This is a deliberately design-leaning role, and you will be the day-to-day design decision-maker, shaping flows and interfaces directly in close partnership with partner design teams and our in-house designer. • Own the roadmap for the customer-facing conversational agent across chat and voice, from intent coverage and conversation design to the interfaces partners embed in their apps and websites, • Engage enterprise partners through discovery, requirement shaping, and launch decisions, translating partner asks into product choices that keep one product serving many partners, • Partner with Partner Solutions on implementation and onboarding, • Drive design daily, working hands-on in Figma to produce flows and wireframes, and partner with design on high-fidelity and production assets, • Build working prototypes using AI coding tools where they beat a written spec, to test conversation flows and interface ideas, • Define and defend quality bars with the evaluation team, covering resolution rate, containment, escalation correctness, and conversation quality, • Specify agent behavior in detail, including resolution, tone, escalation policy, guardrails, and edge cases, and iterate from production conversation data, • Stay close to GTM, Partner Solutions, and Success teams, feeding what the field learns back into the roadmap, • 8+ years of product management experience, including principal or lead-level ownership of a customer-facing product, with conversational AI, customer experience automation, or an adjacent space strongly preferred, • Design fluency, comfortable manipulating design files and producing flows and basic mocks solo in Figma, having operated as a de facto design lead on a lean team, • The ability to write enough code to get a prototype working without waiting on an engineer, treating AI tools as a normal part of how they build, • Hands-on front-end experience, having built or shipped web front ends and able to engage engineers credibly, • Deep partner-facing experience with enterprise clients, ideally in regulated industries, shaping requirements and launch decisions at the product level, • A data-driven approach grounded in customer service and automation metrics, including resolution, containment, CSAT, and escalation quality, • Working familiarity with LLM-based products, including prompt and behavior design, AI quality practices and their failure modes, • Well-funded and proven startup with large ambitions, competitive salary, upsides of pre-IPO equity packages, • Hopper covers the cost of employee premiums for private medical and dental coverage, • Hopper also offers private life and accident coverage, • Please ask us about our very generous parental leave, much above industry standards, • Access to co-working space on demand through FlexDesk and a work-from-home stipend, • Unlimited PTO, • Hopper offers a monthly cash allowance for gym memberships and to cover home office expenses, • Carrot Cash travel stipend, • Entrepreneurial culture where pushing limits and taking risks is everyday business, • Open communication with management and company leadership, • Small, dynamic teams with massive impact At Hopper, we are on a mission to become the leading travel platform globally, powering Hopper's mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions, helping people travel better and save more on their trips. The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. The Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers, with 70% of its users being Gen Z and millennials. While many know us as the Gen Z and Millennial travel app, Hopper has evolved to become much more than that. In recent years, we've grown into a travel fintech provider, commerce platform, and global travel agency that powers some of the world's largest brands. Through HTS, our B2B division, the company supercharges its partners' direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today, our partners include leading travel brands like Capital One, Nubank, Air Canada, and many more. Here are just a few stats that demonstrate the company's recent growth: billions of dollars worth of travel and travel fintech are sold through Hopper and HTS's channels every year. Our fintech products, including Cancel for Any Reason and Flight Disruption Assistance, have exceptionally strong CSAT because the terms are always clear and customers receive instant, no-questions-asked resolutions. Almost 30% of our app customers purchase at least one fintech product when making a booking, and consumers are 1.6x more likely to repurchase if they add fintech to their booking versus booking travel alone. Given the success of its fintech products, Hopper launched a B2B initiative, HTS (Hopper Technology Solutions), which represents more than 75% of the business. Through HTS, any travel provider, including airlines, hotels, banks and travel agencies can integrate and seamlessly distribute Hopper's fintech or travel inventory on their direct channels. As its first HTS partnership, the company partnered with Capital One to co-develop Capital One Travel, a travel portal designed specifically for cardholders. Other HTS partners include Air Canada, Uber, CommBank, Nubank, Flair Airlines and many more. Hopper has been named the #1 most innovative company in travel by Fast Company. Hopper has been downloaded over 120 million times and continues to see millions of new installs each month. Hopper is now the #3 largest online travel agency in North America, and 70% of our app customers are Gen Z and millennial travelers. Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials. This role utilizes automated decision-making systems to assess candidate suitability. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact privacy@hopper.com #J-18808-Ljbffr

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model https:/nam12.safelinks.protection.outlook.com/?url=https://www.youtube.com/watch?v=...;JSUlJSUlJSUlJSUlJSUlJSUlJSUl!!HDu-1JFExg!FoxqXcTulynadywQlhAnaeT17qHc8fKzsePLX5SECcnm3He2vUvGwJ3ux48jDtkusbE$. This position will play a pivotal role in the development of processes and tools that will enable the success of our Transportation Strategic Sourcing Team in Europe. Offering analytical support across 800+ suppliers, all European countries and c.$500m annual spend, the role is business critical to ensure risks are known, managed and mitigated for. This will be done through expert knowledge in understanding and interpreting supplier spend data, supplier assessments and evaluation, contracts and management of supplier relationships and performance vs KPI’s. The responsibilities extend to co‑ordinating the workload and priorities in coordination and alignment with the Strategic Sourcing Team to ensure seamless transition and execution of all projects into business‑as‑usual processes and to provide business cover if required. • Develop and execute category strategies aligned with regional and global procurement priorities, leveraging market analysis to optimize supplier selection and performance., • Lead end‑to‑end sourcing activities, including negotiating contracts, managing supplier relationships, and ensuring compliance with company policies and legal requirements., • Identify and implement cost‑saving opportunities within assigned categories to meet annual savings targets and drive value for the business., • Build strong relationships with internal stakeholders to align procurement activities with business needs and ensure early involvement in the sourcing process., • Monitor supplier performance against key performance indicators (KPIs) and address gaps to improve quality, delivery, and cost efficiency., • Ensure procurement activities adhere to governance, ethical sourcing practices, and sustainability objectives while supporting audit and compliance requirements., • Provide regular reporting and analytics on procurement performance, including spend analysis, cost savings, and supplier performance metrics., • Collaborate with global category managers and cross‑functional teams to leverage scale, align strategies, and drive procurement initiatives effectively., • Identify, develop and innovate transformative initiatives within the EU Strategic Sourcing team., • Help to select the appropriate tools / technology to support strategic programs., • Take a lead role in the review and development of working processes related to Transport supplier., • Ongoing management and maintenance of those processes and tools., • Provide Strategic project support to the Strategic Sourcing team, and Global Office. Act as a pivot between the two teams., • Promote collaboration between Strategic Sourcing staff and other functions i.e. Supply Chain, Finance and IT, • Development & maintenance of the risk register., • Oversee the execution and ongoing management of the supplier assessment and evaluation process., • Development of Sourcing Optimization tools for use in decision making., • Ensure that all elements of SPRM and CLM are embedded within the supplier base., • Process and system development related to key projects like risk, SPRM, CLM etc., • Management and GAP analysis of SOPs related to 3PL’s., • Lead on tasks related to 3PL’s and co‑ordination of workflow within wider team to ensure tasks are carried out according to process and compliance., • Completion of projects and lead within Cost Disruption Program., • Delivery of individual and team budget targets., • University education / degree., • At least 3-5 years of experience within a Procurement / Supply Chain environment., • Experience of SAP., • Knowledge of Purchasing Software Systems., • Microsoft Office proficient with excellent Excel / Power Bi / Visio preferred., • Good communication skills., • SAP, Coupa, SRM or other purchasing systems knowledge required., • Strong organizational and problem‑solving skills., • Process driven., • Presence and confidence around Senior stakeholders both internal and external to Brambles., • People management., • Supplier Performance Relationship Experience., • Negotiation skills preferred., • English., • Other European language would be a plus., • Certified Top 17 Global Employer., • Hybrid Working & Flexible Working Hours., • Annual Bonus 10%., • Meal Vouchers., • Medical Insurance., • Life Assurance., • Access to Flexible Compensation Plan., • Contributory PensionScheme (Voluntary)., • Generous Share Scheme(Voluntary)., • 25 Business Days of Annual Holidays., • Well HUB., • Employee Assistance Programme., • 3 days for Volunteering. Hybrid Remote Adaptability, Category Strategy, Contract Management, Cost Management, Empathy, Experimentation, Market Analysis, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Supplier Management, Supplier Performance Management (PM), Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com. #J-18808-Ljbffr

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . # This position will play a pivotal role in the development of processes and tools that will enable the success of our Transportation Strategic Sourcing Team in Europe. Offering analytical support across 800+ suppliers, all European countries and c.$500m annual spend, the role is business critical to ensure risks are known, managed and mitigated for. This will be done through expert knowledge in understanding and interpreting supplier spend data, supplier assessments and evaluation, contracts and management of supplier relationships and performance vs KPI’s. The responsibilities extend to co- ordinating the workload and priorities in coordination and alignment with the Strategic Sourcing Team to ensure seamless transition and execution of all projects into business-as-usual processes and to provide business cover if required. Key Responsibilities May Include: Develop and execute category strategies aligned with regional and global procurement priorities, leveraging market analysis to optimize supplier selection and performance. Lead end-to-end sourcing activities, including negotiating contracts, managing supplier relationships, and ensuring compliance with company policies and legal requirements. Identify and implement cost-saving opportunities within assigned categories to meet annual savings targets and drive value for the business. Build strong relationships with internal stakeholders to align procurement activities with business needs and ensure early involvement in the sourcing process. Monitor supplier performance against key performance indicators (KPIs) and address gaps to improve quality, delivery, and cost efficiency. Ensure procurement activities adhere to governance, ethical sourcing practices, and sustainability objectives while supporting audit and compliance requirements. Provide regular reporting and analytics on procurement performance, including spend analysis, cost savings, and supplier performance metrics. Collaborate with global category managers and cross-functional teams to leverage scale, align strategies, and drive procurement initiatives effectively. Other Key Accountabilities: • Identify, develop and innovate transformative initiatives within the EU Strategic Sourcing team., • Help to select the appropriate tools / technology to support strategic programs., • Take a lead role in the review and development of working processes related to Transport supplier., • Ongoing management and maintenance of those processes and tools., • Provide Strategic project support to the Strategic Sourcing team, and Global Office. Act as a pivot between the two teams., • Promote collaboration between Strategic Sourcing staff and other functions i.e. Supply Chain, Finance and IT Key tasks include; • Development & maintenance of the risk register., • Oversee the execution and ongoing management of the supplier assessment and evaluation process., • Development of Sourcing Optimization tools for use in decision making., • Ensure that all elements of SPRM and CLM are embedded within the supplier base., • Process and system development related to key projects like risk, SPRM, CLM etc., • Management and GAP analysis of SOPs related to 3PL’s., • Lead on tasks related to 3PL’s and co-ordination of workflow within wider team to ensure tasks are carried out according to process and compliance., • Completion of projects and lead within Cost Disruption Program., • Delivery of individual and team budget targets. Qualifications: • University education / degree. Experience: • At least 3-5 years of experience within a Procurement / Supply Chain environment., • Experience of SAP., • Knowledge of Purchasing Software Systems. Skills and Knowledge: • Microsoft Office proficient with excellent Excel / Power Bi / Visio preferred., • Good communication skills., • SAP, Coupa, SRM or other purchasing systems knowledge required., • Strong organizational and problem-solving skills., • Process driven., • Presence and confidence around Senior stakeholders both internal and external to Brambles., • People management., • Supplier Performance Relationship Experience., • Negotiation skills preferred. Languages: • English., • Other European language would be a plus. Our Benefits: • Certified Top 17 Global Employer., • Hybrid Working & Flexible Working Hours., • Annual Bonus 10%., • Meal Vouchers., • Medical Insurance., • Life Assurance., • Access to Flexible Compensation Plan., • Contributory PensionScheme (Voluntary)., • Generous Share Scheme(Voluntary)., • 25 Business Days of Annual Holidays., • Well HUB., • Employee Assistance Programme., • 3 days for Volunteering. Hybrid Remote # Adaptability, Category Strategy, Contract Management, Cost Management, Empathy, Experimentation, Market Analysis, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Supplier Management, Supplier Performance Management (PM), Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com. #J-18808-Ljbffr

WalksDevour is a high-end tour operator, delivering best-in-class food tours, special access sightseeing tours, and day trips across Europe and North America. Our team is remote and geographically-dispersed, but connected by a passion for creating core memories for our guests. Travel is an exciting industry but one of constant disruption. On any given day we're dealing with tour guides calling in sick last minute, site closures at major attractions, or rough waters on the Amalfi Coast. Our Guide & Guest Support Team are at the forefront of resolving these problems. They find replacement guides, work with guests to find alternative tours and times, or with operations to find and communicate alternative itineraries – all so our guests’ experiences are smooth on the surface (no matter how hard we paddle underwater). They also interface directly with guests on standard issues such as, helping them find their meeting points or reunite with their guides when lost. We're looking for an experienced leader to take ownership of this function. You'll work in a complex system of stakeholders including local operations, sales, marketing and technology. This is a service and operations role, not a sales role: your focus is resolving customer issues quickly, consistently and well. You will own the Guide & Guest Support Team end to end — people, processes, workforce planning and the Zendesk, Tour Optima and Talkdesk platforms that underpin them. You will turn data into decisions, keep service levels on target, and build a team that customers and colleagues can rely on. • Run daily contact centre operations across voice, email, chat and messaging channels., • Own and report on core KPIs: service level, average speed of answer, abandonment rate, AHT, first contact resolution, CSAT and NPS., • Monitor real-time queues and make intraday decisions to protect service levels., • Identify root causes of contact demand and work with other teams to reduce avoidable contacts., • Work with operations to ensure coverage for guide emergencies via Whatsapp and other communication channels, • Ensure we are fully up to date with all processes, workflows and documentation to ensure optimal resolution of all issues. Work with senior business leaders to elevate trends negatively impacting guests, • Empower Team Leads and Tier 2 agents to own the function of last-minute issue resolution., • Track instances of refunds and cancellations and work cross-functionally to improve customer and financial outcomes., • Forecast contact volumes and build schedules, rotas and staffing plans to match demand., • Manage shrinkage, adherence and occupancy, and plan for seasonal peaks., • Prepare headcount and budget proposals backed by data., • Act as the operational owner of Zendesk: ticket workflows, triggers, automations, macros, views, SLAs and reporting., • Act as the operational owner of Talkdesk: IVR and call flows, routing and queues, skills, real-time dashboards and call recording., • Keep both platforms configured to support efficient routing and accurate reporting, working with IT and vendors on changes and integrations., • Build dashboards and reports in Zendesk Explore and Talkdesk Live/Explore for leadership and the floor., • Mentor team leads to increase people management capacity and establish lines of succession & progression. Manage performance review process for all Guide & Guest Support staff and ensure development plans exist for all staff members., • Recruit and onboard new team members, and own the training programme., • Build an engaged, accountable culture in a remote-first team, and lead the transition to hybrid working., • Build relationships with leaders across the business and use them to unlock performance rather than to manage escalations, • Understand all the contributing factors of performance and make deliberate trade-offs between quality, capacity and cost, • Run the quality assurance programme: scorecards, call and ticket reviews, calibration and feedback., • Write and maintain SOPs, knowledge base content and escalation paths., • Lead continuous improvement projects using customer feedback and operational data., • Meet regularly with key stakeholders to gather feedback on team performance. Identify and action areas with opportunity for improvement., • Ensure compliance with GDPR, call-recording rules and internal policies., • 5+ years in contact centre or customer service operations, with at least 3 years managing teams through Team Leaders., • Experience leading through operational incidents or crises, knowing who to pull in across the business and how to drive resolution, • Experience with Zendesk, including configuring workflows, triggers, automations, SLAs and Explore reporting., • Experience with Talkdesk, including IVR and routing design, queue management and real-time and historical reporting., • Proven track record of hitting service-level, quality and efficiency targets in a multi-channel environment., • Strong workforce management skills: forecasting, scheduling, capacity planning and intraday management., • Experience running QA programmes and leading process improvement., • Experience leading remote teams., • Fluent English, strong Spanish preferred., • Right to work in Spain, and able to commute to Madrid once hybrid working begins (unconfirmed, no sooner than mid-2027)., • Zendesk or Talkdesk administrator certification., • Experience with dedicated WFM tools (e.g. Talkdesk WEM, Assembled, NICE, Calabrio)., • Experience using AI and automation in customer service including chatbots, AI agent assist, auto-routing., • Experience setting up or scaling a contact centre, or migrating between platforms. The role starts fully remote, working from within Spain. In late 2027 there may be an opportunity to step into a group-level role serving multiple tour operators, based at our Madrid office. Preference will be given to candidates who live in or are willing to relocate to the Madrid area. Working hours will follow the operation's service hours, with occasional cover for peaks or escalations. #J-18808-Ljbffr

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. We are seeking an experienced Global AI Cybersecurity Product Lead to shape and execute AI security propositions within Vodafone Business’s global security portfolio. Based in Madrid and reporting to the Head of Cybersecurity Products and Services, you will help define the strategic, technological, commercial and operating vision for an emerging portfolio designed to support customers in adopting and scaling artificial intelligence securely. You will combine expertise in cybersecurity, artificial intelligence and product development to address evolving customer challenges, regulatory requirements and AI-driven threats. The role includes ownership of a product or service area and responsibility for translating strategy into scalable propositions that can be integrated effectively across Vodafone’s local markets. • Define and execute the global AI security portfolio strategy, roadmap, investment priorities and market positioning, • Develop AI security propositions that support Vodafone’s growth ambitions and strengthen its differentiation in the cybersecurity market, • Build and manage business cases, operating models, commercial strategies and partner ecosystems for AI security solutions, • Lead the development of services covering AI security posture assessments, advisory services, governance, risk and compliance, • Develop secure AI adoption frameworks, controls and solutions that help customers manage the risks associated with artificial intelligence, • Shape security propositions for Generative AI, AI agents and Large Language Models, • Support the development of AI-enabled threat detection, security operations and automation capabilities, • Develop propositions for continuous AI security monitoring, risk management and compliance, • Establish strategic relationships with AI and cybersecurity technology providers to accelerate innovation and time to market, • Engage with local Vodafone markets to support portfolio planning, financial planning, prioritisation and product integration, • Simplify propositions and product processes to improve scalability and reduce time to market, • Align go-to-market activities with sales teams and relevant stakeholders, • Gather and apply customer feedback to improve propositions, customer outcomes and commercial performance, • Track and improve key performance indicators, revenue performance and customer success measures, • Develop customer case studies that demonstrate the value and impact of the portfolio, • Act as an internal and external thought leader for AI security and the assigned product area, • Maintain an effective stakeholder map and communications plan, • Communicate complex technical and commercial concepts clearly to senior leaders, sales teams, analysts and technically experienced audiences, • Coordinate and influence cross-functional, virtual, supplier and partner teams within a global matrix organisation, • You have proven experience working across cybersecurity and AI-related initiatives, products or services, • You have a strong understanding of AI security risks, governance frameworks and emerging industry standards, • You have experience defining, developing and launching technology products or services within cybersecurity, artificial intelligence, cloud or a related field, • You understand AI-driven security solutions, cyber-risk management and the evolving AI threat landscape, • You have demonstrable experience managing complex programmes, product launches or strategic initiatives, • You have a sound commercial understanding and can evaluate investment value and potential returns for Vodafone and its customers, • You can develop product strategies, commercial propositions, business cases and operating models, • You have experience working with technology providers, strategic partners and cross-functional teams, • You can communicate complex information in a clear, concise and engaging way, • You can build trusted relationships and influence stakeholders at different organisational levels, • You are comfortable presenting to senior leaders, sales teams, analysts and technically experienced audiences, • You can coordinate multidisciplinary teams effectively in a global matrix organisation, • You can organise priorities, make informed decisions and deliver results within demanding timelines, • You are comfortable working in a fast-paced environment where technologies, regulations and market requirements continue to evolve, • AI-related certifications, professional training or practical experience in AI governance, AI risk management or Generative AI, • Knowledge of emerging AI legislation, standards and frameworks, including:, • The EU AI Act, • The NIST AI Risk Management Framework, • ISO/IEC 42001 Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best. • The opportunity to become a founding contributor to an emerging strategic AI security function, • Ownership of a product or service area within Vodafone’s wider global security portfolio, • The opportunity to shape the strategic, technological and commercial direction of AI security solutions, • Exposure to global markets, customer requirements and local-market portfolio planning, • Collaboration with specialists across cybersecurity, artificial intelligence, sales, commercial, finance and technology functions, • The opportunity to work with leading AI and cybersecurity technology providers, • Visibility across senior leadership, sales teams, technical communities and industry analysts, • The ability to contribute to solutions that help organisations adopt AI securely and manage emerging AI-related risks, • Global AI cybersecurity portfolio strategy and roadmap development, • AI security proposition design and lifecycle management, • Commercial modelling and business-case development for emerging technologies, • Practical application of AI governance, risk and compliance frameworks, • Secure adoption approaches for Generative AI, AI agents and Large Language Models, • AI security monitoring, continuous compliance and risk-management practicesStrategic technology partnership and ecosystem management, • Global go-to-market planning and local-market portfolio integration, • Customer success measurement, KPI management and revenue optimisation, • Influencing and delivery across complex international matrix organisations, • Thought leadership and communication for technical, commercial and executive audiences Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. • LinkedIn, • Facebook, • Instagram, • Chat with our employees: Click here #J-18808-Ljbffr

Introducing Thinkproject Platform Pioneering a new era and offering a cohesive alternative to the fragmented landscape of construction software, Thinkproject seamlessly integrates the most extensive portfolio of mature solutions with an innovative platform, providing unparalleled features, integrations, user experiences, and synergies. By combining information management expertise and in-depth knowledge of the building, infrastructure, and energy industries, Thinkproject empowers customers to efficiently deliver, operate, regenerate, and dispose of their built assets across their entire lifecycle through a Connected Data Ecosystem. Our Data Protection team is a small, collaborative group that works closely across departments to ensure data protection is integrated into everything we do. We value openness, mutual support, and a work environment where people are encouraged to take ownership and grow. We believe work should support your life, not compete with it, we believe in succeeding as a team and learning together. We’re looking for someone like us—with curiosity, independence, optimism, and a sense of humor—to join the team and grow with us. We’re looking for a mid-level data protection coordinator to help us strengthen and mature our privacy program. This is a hands‑on role with a wide range of responsibilities. You’re curious by nature. You don’t need someone to tell you what to do - you’ll seek it out. You can juggle different projects and shift gears between projects. You bring optimism into your work, and you're not afraid of (or bored by) the tricky bits of data protection. You believe in: Clarity over jargon Teamwork over ego Progress over perfection What your day will look like One day you’ll write a privacy notice, the next you’ll be contributing to recording processing activities. No two days are the same, and we like it that way. Here’s a peek at what you might do: Contribute to growing and maturing our privacy program across the organization Create and maintain RoPAs in OneTrust Write and review privacy notices that people want to read Help define internal Policies and Procedures regarding data protection and support implementation Contribute to DPIAs and risk assessments when needed Support the Group Data Protection Officer in all matters What you need to fulfill the role We’re not looking for perfection - we’re looking for someone smart, self‑driven, and collaborative. Must-have: 3 years experience in data protection or a related privacy role Strong working knowledge of GDPR (bonus points for other data protection laws too) Solid working experience in One Trust Curiosity about new technologies (especially AI) and how they intersect with privacy A good understanding of IT security principles and how they impact data protection Comfortable working in an international and multicultural environment Ownership mindset - you follow through and you care Fluent English speaker Nice-to-have: Law degree (bonus if you’ve worked for international companies) Data protection certifications (e.g., CIPP/E, CIPM) German language skills (not essential, but always a plus) Prior experience in SaaS or tech environments What we offer Lunch 'n' Learn Sessions Women's Network LGBTQIA+ Network Coffee Chat Roulette Free English Lessons Thinkproject Academy Social Events Volunteering Activities Open Forum with Leadership Team (Tp Café) Hybrid working Unlimited learning We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business. Your contact: Ulrike Ecke #J-18808-Ljbffr

En WeAI buscamos un/a AI Solutions Engineer ; un/a profesional que combine una sólida ingeniería de software end-to-end con el uso fluido de agentes y la orquestación de sistemas de IA en producción. Te unirás a WeAI un hub catalizador que transforma la tecnología en pura potencia de negocio. No observamos la revolución, la ejecutamos mediante IA útil para que las empresas dejen de ser ineficientes y se vuelvan imparables. Al mismo tiempo, formarás parte de Jungle, un ecosistema de más de 700 mentes creativas, estratégicas y tecnológicas. Desarrollo full stack asistido por IA : Arquitectura, construcción e implementación de aplicaciones web modernas end-to-end integrando herramientas agentic AI en tu workflow diario (Cursor, VS Code, CLIs, etc). Ingeniería de contexto : Diseño e implementación de capas de conocimiento (archivos de contexto, RAG y prompts de sistema) para maximizar la precisión del código generado. Diseño de pipelines RAG productivos : chunking, embeddings, re-ranking, evaluación de recuperación y estrategias de actualización del índice. Integración y orquestación de LLMs : Conexión de APIs de modelos de lenguaje, desarrollo de agentes y automatización de flujos de trabajo técnicos dentro del ciclo de desarrollo (SDLC). Control de calidad y revisión de código : Evaluación crítica, validación de casos límite, testing y optimización del código asistido para garantizar seguridad, escalabilidad y alto rendimiento. Human-in-the-loop y fiabilidad : puntos de aprobación, fallbacks, reintentos, salidas estructuradas validadas (JSON schema / tool calling) y manejo de fallos de modelo. Colaboración multidisciplinar : Trabajo codo a codo con equipos de producto, diseño e innovación para transformar retos de negocio complejos en prototipos rápidos y productos digitales finales. Evaluación y observabilidad de sistemas LLM : definir evals y datasets de regresión, trazar ejecuciones (LangSmith/Langfuse o equivalente), medir calidad, latencia y coste por token en producción. Es lo que separa a quien hace demos de quien sostiene un sistema en producción. Evangelización de cultura AI-Native : Impulso de buenas prácticas de desarrollo potenciado por Inteligencia Artificial dentro del equipo de tecnología de la consultora. Experiencia Full Stack sólida : Dominio demostrado en desarrollo backend y frontend con ecosistemas como TypeScript, React, Next.js, Node.js o Python. Mentalidad y práctica AI-Native : Uso fluido y diario de agentes de codificación autónoma y asistentes de IA (Cursor, Claude Code, GitHub Copilot) como método principal de desarrollo. Integración de arquitecturas de IA: Experiencia conectando APIs de modelos (OpenAI, Anthropic, Gemini), frameworks de orquestación (LangChain, LangGraph) y pipelines RAG productivos: chunking, embeddings, re-ranking y salidas estructuradas validadas. Evaluación y observabilidad: Definición de evals y datasets de regresión, trazado de ejecuciones y medición de calidad, latencia y coste en producción. Sin esto, un agente es una demo. Cultura de ownership y entrega rápida : Capacidad de asumir desde el planteamiento del problema hasta el despliegue en producción con autonomía y mentalidad ship fast, iterate fast. Criterio técnico e higiene de código : Capacidad crítica para auditar, refactorizar y garantizar la seguridad del código sin dar por válido ciegamente lo generado por IA. MCP y tool calling : Experiencia construyendo o integrando servidores MCP y herramientas para agentes, no solo consumiendo APIs de chat. Despliegue e infraestructura real : Docker, CI/CD, cloud en la infraestructura del cliente (Azure, AWS o GCP, con sus servicios gestionados de IA: Azure OpenAI, Bedrock o Vertex AI), colas o workers para procesos asíncronos largos; los agentes no viven en un notebook. Seguridad en entornos cliente: Manejo de datos sensibles, residencia de datos, IAM, aislamiento multi-tenant, prompt injection y gestión de secretos en contextos de consultoría. Confianza : Capacidad para rotar entre proyectos y clientes distintos, entendiendo el negocio antes de escribir código. Oficinas : Podrás incorporarte en nuestras oficinas de Madrid o de Barcelona; ambas son instalaciones nuevas y están rodeadas de restaurantes, gym, comercios y zonas verdes. Tu tiempo es tuyo: L-J 09:00 a 18:30 pm, jornada intensiva todos los viernes del año y horario especial de verano. Contamos con modalidad híbrida, podrás trabajar desde casa 3 días a la semana. Compensación inteligente: Programa de retribución flexible abarcando servicios de seguro médico privado (DKV), transporte, restauración y guardería. Vacaciones: 23 días laborales (10 a disfrutar en agosto) + 24 y 31 de diciembre. Cultura: Ambiente internacional con un equipo multidisciplinar y retos constantes. Aquí creemos en el toque humano y revisaremos tu candidatura personalmente (nada de algoritmos fríos). Si vemos que hay chispa, te contactaremos para una entrevista virtual. En Jungle y WeAI celebramos la diversidad. Buscamos talento sin etiquetas, valorando cada perspectiva única #J-18808-Ljbffr

ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company - from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. Innovative culture: You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible. Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. Learning & development : ElevenLabs proactively supports professional development through an annual discretionary stipend. Social travel : We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. Co-working : If you're not located near one of our main hubs, we offer a monthly co-working stipend. About the role This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across Southern Europe, sitting at the intersection of product, engineering, and revenue. You'll get ahead of the problem. You'll dig into how customers deploy ElevenLabs across web, mobile, and their systems, spot the problems before they do, inspire new use-cases and own the solution end to end. You'll own the number too: renewals, expansion and cross-sell. Success here means driving real revenue retention and growth for your book of business. You'll run onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents. You'll advise customers on production deployment, not just theory, digging into usage and performance data to catch friction early and keep adoption moving. You'll also own commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion. You'll spot expansion opportunities early, own renewals and upsells end to end, and work closely with Sales, Engineering, and CS leadership to turn technical wins into revenue. 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Southern Europe region Proven experience of owning and managing a defined Book of Business Fluent in Spanish, Italian and English (all three languages required) Proven experience working across the Southern Europe market. Knowledge of the landscape and cultural nuances Familiarity and experience with building and deploying AI agents Strong builder mindset - you thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs Proven experience working cross functionally with Sales, Engineering, Product, and Marketing teams Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals Excellent problem-solving, technical, and analytical skills to address customer needs and concerns Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization Self-motivated and able to work independently in a remote or distributed team environment This role is remote-first, so it can be executed from anywhere in Spain or Italy. If you prefer, you can work from our office in Madrid or fully remote in Italy. We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses. #J-18808-Ljbffr

Manejo de reservas y solicitudes de clientes dentro de los tiempos estipulados. Atención al cliente vía teléfono, e-mail, sistemas de reservas y chat.

Las funciones incluyen gestionar estancias, coordinar reservas y responder a clientes por teléfono, correo y chat, manteniendo una comunicación fluida con las recepciones del grupo.

Tienes experiencia como Teleoperador o te gustaría dar el salto a este sector? ¡Esta puede ser tu oportunidad! Estamos buscando a personas con ganas de trabajar en Madrid (Zona Vallecas). Atención integral de contactos (consultas y trámites) por teléfono, chat o email. Contrato: Eventual con po

Fully remote work with flexible working hours, that allows you to schedule your day and work from any location worldwide. Hands‑on experience building, deploying, or maintaining LLM‑based agents and automated workflows, beyond simply using AI chat tools. Experience working with Zendesk or Jira A

Participarás en adaptar web y apps al xcskxlj neerlandés y atenderás al cliente en neerlandés por email, chat y teléfono, apoyando al director de atención al. Silicon HR busca para uno de sus clientes del sector financiero una persona estudiante, recién titulada o con experiencia para gestion

La experiencia en Microsoft Copilot Chat, Microsoft 365 Copilot y Copilot Studio es clave para diseñar soluciones de IA empresariales. Serviguide-Bpo busca un Consultor/a Senior especializado/a en el ecosistema Microsoft AI para liderar la adopción de Copilot Chat, Copilot Studio y Copilot en ento

Microsoft Copilot Chat, Microsoft 365 Copilot y Microsoft Copilot Studio. Microsoft Copilot Chat, Microsoft 365 Copilot y Microsoft Copilot Studio. Trabajo con tecnologías del ecosistema Microsoft como.

Manejo de reservas y solicitudes de clientes dentro de los tiempos estipulados. Atención al cliente vía teléfono, e-mail, sistemas de reservas y chat.

American Express seeks a Customer Support Specialist – French Speaker in Madrid.La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.The role handles inquiries via phone, chat, and messaging, building trusted

Entre tus funciones estará atender al cliente por teléfono y chat, gestionar consultas e incidencias, y realizar tareas administrativas de back office; se valorará xcskxlj conocimiento de inglés o francés y disponibilidad para fines de semana y festivos. Adecco busca incorporar de forma inmedia

Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. Customer service atención al cliente enidioma portugués +inglés alto. Atención al cliente y atención a proveedores, ya sea, vía teléfono, email y/o chat.

Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. Atención al cliente y atención a proveedores, ya sea, vía teléfono, email y/o chat. Customer service atención al cliente enidioma checo +inglés alto.

The Consulting Solutions is seeking a Principal Data Scientist in Madrid to lead the evaluation and improvement of chat quality on their platform. You'll define strategies for evaluation and work closely with cross-functional teams to enhance AI products. The ideal candidate has over 8 years of experience in machine learning, solid communication skills, and a deep understanding of retrieval systems. A competitive salary range from €67 K to €106 K is offered, fostering an inclusive culture. #J-18808-Ljbffr

BuyGoods is seeking an Operations Coordinator to ensure requests from Affiliate and Vendor teams reach developers clearly, are prioritized, and delivered. This role involves managing rapid, high-volume communications across chat and task boards, converting messy inputs into crisp ClickUp tickets, and keeping teams updated throughout delivery.Ideal candidates have 2+ years of coordinating many requests, excellent written English, and strong organizational skills.

Security & Compliance Manager Madrid About Us At Sapira, we're building PHARO: the cognitive engine for heavy enterprise operations.While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes.We deploy networks of specialized, multi-agent sys

Customer support role focused on improving financial product user experience through chat and email.Responsibilities include problem-solving, content creation, and product feedback.

Nuestro cliente es una empresa tecnológica que gracias a su plataforma actúa como un proveedor de atención primaria que ofrece servicios clínicos bajo un modelo de membresía. Trabajan con empresas y aseguradoras para proporcionar a sus empleados acceso rápido y sencillo a una amplia gama de servicios médicos digitales (videoconsulta, chat médico, prescripción electrónica, etc.). Buscamos un perfil de Country Manager (CM) con un mindset hands-o n y con un fuerte enfoque comercial para lanzar y liderar la expansión de la compañía en España Se trata de un reto de apertura de país : construirás toda la operación desde cero – desde las primeras ventas, hasta la creación del equipo local y la adaptación de la propuesta de valor al mercado español El CM reportará directamente al CEO, tendrá la responsabilidad completa del P&L de España y actuará como principal impulsor/a del éxito y crecimiento de la compañía en el país Definir la estrategia de entrada, crecimiento y posicionamiento en el mercado español, tanto en el canal corporativo como en el de aseguradoras Asumir la responsabilidad del P&L de la unidad de negocio en España, garantizando el cumplimiento de los objetivos de ingresos y rentabilidad Desarrollo de negocio & Ventas (rol muy hands-on) Liderar personalmente las actividades comerciales iniciales, construyendo partnerships estratégicos y cerrando los primeros acuerdos clave en canales directos e indirectos Adaptar el modelo comercial y la oferta a las particularidades y necesidades del mercado español Construcción y liderazgo de equipo Reclutar, desarrollar y gestionar un equipo cross-functional (Sales, Operaciones, Área Médica, Marketing) Fomentar la cultura de la compañía y actuar como referente y mentor/a del equipo en España Operaciones & Gestión del ecosistema Supervisar la ejecución, calidad y eficiencia de todas las operaciones locales Garantizar la correcta coordinación entre las funciones de Sales, Operaciones, Área Médica y Marketing Alineamiento con la central Actuar como puente principal entre el equipo español y la sede central, asegurando el alineamiento estratégico y una comunicación fluida Lanzamiento / Scale-up : Experiencia en entornos de alto crecimiento, con capacidad demostrada para construir equipos y operaciones desde cero, idealmente en entorno B2B Sólido perfil comercial de Software : Experiencia en Ventas, Desarrollo de Negocio o Dirección Comercial, de SaaS en B2B y valorable en sectores como salud, wellbeing, beneficios para empleados o ecosistema de brokers / mediación Visión estratégica + ejecución hands- on: Capacidad para definir la visión de país y, al mismo tiempo, liderar la ejecución del día a día Liderazgo & gestión de personas: Experiencia probada construyendo, inspirando y gestionando equipos de alto rendimiento Inglés fluido. Se valorará el conocimiento de italiano Perfil flexible, resiliente, orientado a resultados, muy hands-on y cómodo en entornos de fuerte crecimiento y cambio

Agente de atención al cliente requerido para atender clientes, resolver dudas, y gestionar reclamaciones por teléfono, correo electrónico y chat.

En WeAI buscamos un/a AI Solutions Engineer ; un/a profesional que combine una sólida ingeniería de software end-to-end con el uso fluido de agentes y la orquestación de sistemas de IA en producción. El Ecosistema | WeAI en Jungle Te unirás a WeAI un hub catalizador que transforma la tecnología en pura potencia de negocio. No observamos la revolución, la ejecutamos mediante IA útil para que las empresas dejen de ser ineficientes y se vuelvan imparables. Al mismo tiempo, formarás parte de Jungle, un ecosistema de más de 700 mentes creativas, estratégicas y tecnológicas. Tu día a día Desarrollo full stack asistido por IA : Arquitectura, construcción e implementación de aplicaciones web modernas end-to-end integrando herramientas agentic AI en tu workflow diario (Cursor, VS Code, CLIs, etc). Ingeniería de contexto : Diseño e implementación de capas de conocimiento (archivos de contexto, RAG y prompts de sistema) para maximizar la precisión del código generado. Diseño de pipelines RAG productivos : chunking, embeddings, re-ranking, evaluación de recuperación y estrategias de actualización del índice. Integración y orquestación de LLMs : Conexión de APIs de modelos de lenguaje, desarrollo de agentes y automatización de flujos de trabajo técnicos dentro del ciclo de desarrollo (SDLC). Control de calidad y revisión de código : Evaluación crítica, validación de casos límite, testing y optimización del código asistido para garantizar seguridad, escalabilidad y alto rendimiento. Human-in-the-loop y fiabilidad : puntos de aprobación, fallbacks, reintentos, salidas estructuradas validadas (JSON schema / tool calling) y manejo de fallos de modelo. Colaboración multidisciplinar : Trabajo codo a codo con equipos de producto, diseño e innovación para transformar retos de negocio complejos en prototipos rápidos y productos digitales finales. Evaluación y observabilidad de sistemas LLM : definir evals y datasets de regresión, trazar ejecuciones (LangSmith/Langfuse o equivalente), medir calidad, latencia y coste por token en producción. Es lo que separa a quien hace demos de quien sostiene un sistema en producción. Evangelización de cultura AI-Native : Impulso de buenas prácticas de desarrollo potenciado por Inteligencia Artificial dentro del equipo de tecnología de la consultora. Así te imaginamos Experiencia Full Stack sólida : Dominio demostrado en desarrollo backend y frontend con ecosistemas como TypeScript, React, Next.Js, Node.Js o Python. Mentalidad y práctica AI-Native : Uso fluido y diario de agentes de codificación autónoma y asistentes de IA (Cursor, Claude Code, GitHub Copilot) como método principal de desarrollo. Integración de arquitecturas de IA: Experiencia conectando APIs de modelos (OpenAI, Anthropic, Gemini), frameworks de orquestación (LangChain, LangGraph) y pipelines RAG productivos: chunking, embeddings, re-ranking y salidas estructuradas validadas. Evaluación y observabilidad: Definición de evals y datasets de regresión, trazado de ejecuciones y medición de calidad, latencia y coste en producción. Sin esto, un agente es una demo. Cultura de ownership y entrega rápida : Capacidad de asumir desde el planteamiento del problema hasta el despliegue en producción con autonomía y mentalidad ship fast, iterate fast. Criterio técnico e higiene de código : Capacidad crítica para auditar, refactorizar y garantizar la seguridad del código sin dar por válido ciegamente lo generado por IA. MCP y tool calling : Experiencia construyendo o integrando servidores MCP y herramientas para agentes, no solo consumiendo APIs de chat. Despliegue e infraestructura real : Docker, CI/CD, cloud en la infraestructura del cliente (Azure, AWS o GCP, con sus servicios gestionados de IA: Azure OpenAI, Bedrock o Vertex AI), colas o workers para procesos asíncronos largos; los agentesno viven enun notebook. Seguridad en entornos cliente: Manejo de datos sensibles, residencia de datos, IAM, aislamiento multi-tenant, prompt injection y gestión de secretos en contextos de consultoría. Confianza : Capacidad para rotar entre proyectos y clientes distintos, entendiendo el negocio antes de escribir código. Beneficios Oficinas : Podrás incorporarte en nuestras oficinas de Madrid o de Barcelona; ambas son instalacionesnuevas y están rodeadas de restaurantes, gym, comercios y zonas verdes. Tu tiempo es tuyo: L-J 09:00 a 18:30 pm, jornada intensiva todos los viernes del año y horario especial de verano. Contamos con modalidad híbrida, podrás trabajar desde casa 3 días a la semana. Compensación inteligente: Programa de retribución flexible abarcando servicios de seguro médico privado (DKV), transporte, restauración y guardería. Vacaciones: 23 días laborales (10 a disfrutar en agosto) + 24 y 31 de diciembre. Cultura: Ambiente internacional con un equipo multidisciplinar y retos constantes. ¿Qué pasará ahora? Aquí creemos en el toque humano y revisaremos tu candidatura personalmente (nada de algoritmos fríos). Si vemos que hay chispa, te contactaremos para una entrevista virtual. En Jungle y WeAI celebramos la diversidad. Buscamos talento sin etiquetas, valorando cada perspectiva única

Canales Digitales & Bots: Experiencia práctica en la configuración de al menos un canal digital (WhatsApp, MIAW/Web Chat) y diseño de flujos en Chatbots (Einstein Bots). Implementar canales digitales y conversacionales (WhatsApp, MIAW) y diseñar flujos con Chatbots (Einstein Bots / Agentforc

While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes.We deploy networks of specialized, multi-agent systems that plug directly into legacy systems.We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines.Siga leyen

Provide customer support via chat, email, and phone for advertising clients, resolving technical issues and offering product guidance.Requires native Hebrew and good English.

Precisamos incorporar un/a Consultor/a Senior especializado/a en el ecosistema Microsoft AI, con experiencia en Microsoft Copilot Chat, Microsoft 365 Copilot y Microsoft Copilot Studio, para participar en un proyecto de desarrollo y adopción de soluciones de Inteligencia Artificial dentro de un ent

Principal Data Scientist to lead technical direction for evaluating, improving, and scaling chat quality on Elastic's agentic platform. Focus on defining evaluation strategy and driving product decisions.

While most AI tools are built to chat, draft emails, or summarize data, we build AI that actually executes. We deploy networks of specialized, multi-agent systems that plug directly into legacy systems. We turn slow, manual back-office bottlenecks into highly scalable digital assembly lines. Siga leyendo para comprender completamente lo que este trabajo requiere en cuanto a habilidades y experiencia. All open roles AI Deployment Strategist We don't build software for Silicon Valley; Our focus is strictly on high-stakes, high-volume environments like supply chain, heavy manufacturing, and logistics. PHARO is already powering the back-office operations of €1B+ revenue industrial titans. About The Role The AI Deployment Strategist is the ultimate owner of this transformation. You will lead the charge from the boardroom to the codebase — pitching C-suite Economic Buyers on operational ROI in the morning, and designing the technical workflows, prompts, and data integrations in the afternoon. As an AI Deployment Strategist, you aren't just managing an account; Define, track, andreport success metrics of our AI deployments. Lead technical and operational training to ensure the product fundamentally changes how the client works. Deployment Management Adjust and fine-tune the product implementation (prompts, workflow logic, integrations) based on real-world data and user feedback. A bias for immediate action, always balanced with a mindset for scalability and building replicable processes. Former founders, Tier-1 strategy consultants, forward-deployed engineers, or technical product managers thrive in this role. Battle-tested experience managing complex projects and navigating enterprise client relationships.

At dormakaba, we're transforming the way we deliver digital marketing through AI, automation and modern marketing technology. We're looking for a highly organised Digital Experience Technology Specialist who combines hands-on digital marketing execution with a passion for AI-driven ways of working. You'll own the technical delivery of marketing campaigns, build digital experiences, manage marketing automation and use AI as a core part of your daily workflow. This is an ideal opportunity for someone who enjoys combining project coordination, marketing technology, website management and AI-powered productivity to deliver measurable business impact. • Manage digital marketing campaigns from planning through launch and reporting, • Build and maintain landing pages, microsites and web experiences in Webflow, • Create and deploy responsive HTML email campaigns, • Configure and optimise marketing automation programmes within Salesforce Account Engagement and HubSpot Marketing Hub, • Coordinate stakeholders, assets, approvals and campaign timelines using project management tools such as Jira or Notion, • Act as webmaster for campaign websites, ensuring quality, compliance and performance, • Use AI tools and AI agents to accelerate campaign delivery, reporting, quality checking and workflow automation, • Monitor campaign performance and continuously improve results, • Minimum 3 years' experience in digital marketing, marketing technology or campaign operations, • Experience working in a fast-paced agency or in-house digital marketing environment, • Proven experience delivering digital campaigns involving multiple stakeholders and deadlines, • Hands-on experience with marketing automation platforms, particularly HubSpot Marketing Hub and Salesforce Account Engagement, • Experience building and maintaining websites, landing pages and campaign assets in Webflow, • Experience as a webmaster or managing digital properties, • Experience using Figma to work from design files and templates We’re specifically looking for candidates who use AI as part of their everyday work. This means: • Working with AI throughout the day, not just using chat tools occasionally, • Using AI to create, optimise, review and automate marketing activities, • Experience with AI-powered workflows, agents or automation tools, • A genuine passion for staying current with the latest AI developments and applying them in practice, • Health insurance, • Flexible remuneration (childcare ticket, transport ticket, restaurant ticket), • Flexible schedule, • Remote working days We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day. At dormakaba, we are proud to be an equal opportunity employer. We are firmly committed to creating a diverse and inclusive work environment where all individuals are treated with respect and dignity. We actively promote equal employment opportunities. #J-18808-Ljbffr

Experiencia en elaboración de casos de negocio y propuestas comerciales. Experiencia o conocimiento de soluciones deIA conversacional, chatbots y/o voicebots. Elaboración de casos de negocio y propuestas comerciales.

At ING we are looking for a Voice Interactions Expert acting as Product Owner to lead the design and evolution of voice interaction journeys, turning business needs into scalable customer solutions in close collaboration with business and IT teams. In this role you will define MVPs, manage the squad backlog, align stakeholders, and ensure voice solutions are delivered with a strong focus on customer experience, business value, and regulatory compliance. You will report to a Business Lead. • Provide the best customer experience by designing, mapping and constantly improving the customer journey performance in voice interactions, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes., • Comprehend, define, select, and analyze data to garner insights that enhance the decision‑making process., • Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster., • Lifecycle management in order to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction., • Responsible for backlog maintenance and update, KPI reporting and stakeholders management, guaranteeing bank revenue and benefit‑cost balance, presenting business cases with benefit tracking after the implementation., • Commercial acumen to ensure accomplishment of business results., • Translate business needs into requirements for the implementation., • Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered., • Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions., • Manage dependencies, non‑financial risk issues and impediments., • Slice Epic into Features and Features into user stories that suppose an increase in value for your product and for the customer., • Write User Stories being sure that they follow the INVEST model principles., • Ensure the quality in the production uploads., • As expert in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth., • Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world., • Master or bachelor’s degree with a minimum of 6 years of professional experience as Customer journey expert or Service designer working with Voice user interface and NLP tools, such as IVR and Voicebots (both NLU and GenAI)., • Prior experience with Twilio is a plus., • Solid experience with a minimum of 3 years working in voice or chat virtual assistants., • Experience with DialogFlow CX is a plus., • Strong data capabilities with solid experience with a minimum of 2 years managing data and KPI reporting., • Python and SQL knowledge is a plus., • Capability of translating business needs into delivery requirements, proven experience working with IT managing delivery backlog., • Prior experience as Product Owner is a plus., • Curiosity to understand the industry, bank, and customer dynamics., • High level understanding of IT landscape (integrations, data flows, channels, architecture diagrams …)., • Strong planning & organizational skills., • Relevant experience managing stakeholders, both local and international teams., • Combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results., • Driven and customer focused and results‑oriented person., • Able to work in an autonomous way, to take initiative and to make things happen with a can‑do attitude., • Clear communications skills (written and oral)., • Problem solving mindset., • Good team player, loving to collaborate with different people., • Excellent oral and written English skills Versatility and experience in different voice assistant’s frameworks is a plus., • Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self., • Restaurant card. So that thinking about what to have for lunch doesn’t take up your time or your cravings., • Our house will be your home., • In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more!, • Health insurance. For you and all your family (spouse/partner and children)., • Life insurance. We help you protect what matters most., • Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax‑advantaged way, you will be able to access other services such as nursery, transport card, training aids…, • Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably., • Banking benefits. Special loans with more beneficial conditions., • Special mortgage conditions after 6 months working at the bank., • And you can benefit from our pension plan after 1 month with us!, • More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose)., • Physiotherapy service on site. Clinics with professional, world‑class athletes., • Gympass service., • Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG., • International Remote work program. Get to know Us. We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working… we are looking forward to meeting you! At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. #J-18808-Ljbffr

Company Description At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like Znany Lekarz, Doctoralia, Mio Dottore, Doktor Takvimi, and jameda). Our marketplaces, Saa S and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients. Learn more about our products here: pro.Doctoralia.Es Why join us? Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success. You Will: Apply deep expertise in data structures to define the standards and architecture for data products that are stable, scalable, and performant Own data quality issue analysis, resolution action plans, and governance across marketing data Work collaboratively and develop relationships with Marketing leadership, including Marketing VPs and the CMO, to understand business objectives, shape the analytics roadmap, and build data solutions that meet these needs Provide thought leadership and hands-on direction for the most complex problems requiring a data science approach Design and oversee scalable dashboards for key marketing KPIs, budget and ROI analysis Drive insight generation and influence business decisions by explaining the impact of these insights to Marketing VPs and other key business stakeholders Lead ad-hoc data analysis and reporting requests that require data blending from multiple data sources, and help prioritize incoming requests Structure and present analyses directly to the CMO, Marketing VPs, and other executive stakeholders Mentor and coach analysts, review their work, and raise the overall quality of analysis across the team You Have: Degree in statistics, data science, business analytics, marketing analytics, or related field Minimum 7–9 years of experience in marketing and/or sales analytics Track record of delivering increased marketing effectiveness with measurable return on investment (ROI) and sales conversion and revenue improvements, including initiatives you led end to end Expert analytics capabilities using statistical and business intelligence tools (SQL, Tableau/Power BI/Qlik Sense, Excel all required) Experience with data pipeline and warehouse tools; strong DBT experience required, including designing data models Experience translating technical terms and explaining complex analysis to business stakeholders, including senior marketing leaders Experience working with B2 B sales motion (account-based marketing experience is a bonus) Knowledge of marketing data; experience with analyzing data from Hub Spot and Salesforce is particularly desired Experience mentoring or guiding other analysts Proven ability to manage multiple, competing priorities simultaneously Positive can-do attitude with strong initiative and follow-through Insatiable appetite to learn and grow Strong level of business English, with proficiency in one or more of Spanish, Polish, Brazilian Portuguese, German, or Italian a plus Preference to be in Europe What to Expect from Our Hiring Process We like to keep things transparent and efficient! Here’s what the process usually looks like (though it might vary slightly depending on the role): 1 Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. 2 Test Gorilla – (SHL numerical reasoning assessment). 3 Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too. 4 Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings. 5 Additional/ Final Interview (Optional) – A final conversation with another senior leader/stakeholder/peer from our Global Team. 6 References & Offer! Why You’ll Love It Here Global Benefits – No matter where you are, you’ll have access to: Healthcare insurance – so you can focus on what matters. Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. Career Growth – We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. Flexibility That Works for You – Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna. Please note: At this time, we are not able to sponsor visas for this position. To apply, you must already have the legal right to work in your country of residence or the location of the role. What We Believe In At Docplanner, our values guide everything we do: Focus on results – we're here to make an impact. Think like an owner – take responsibility, drive outcomes. Keep it simple, keep it lean – smart solutions over complexity. Be respectful and radically honest – openness builds trust. Learn and be curious – growth is part of the job. Don’t just take our word for it—check out our Glassdoor to hear what our people say! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute. #J-18808-Ljbffr

Let's have fun shaping your future! We are Socialpoint, a world-renowned mobile game studio proudly part of the Zynga & Take-Two Interactive family. Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora. We’re the creators of hits like Dragon City, Two Dots, Top Troops, and Monster Legends, loved by hundreds of millions of players around the globe. We craft the best social games, bringing joy from Barcelona to the world. Now, we want to bring the world to Barcelona! At Socialpoint, work and play intertwine seamlessly, and we celebrate the diversity that makes us stronger. No matter who you are or where you’re from, you’re welcome here. Join us for a future where making games is as thrilling as playing them! We’re looking for an experienced Senior Performance Manager to help us build the best Liveops and Monetization strategy in the game. Create the Live-ops vision, develop and execute daily/weekly promotional plans that includes campaign design, creative development of all communication channels, operational launch of the campaign, QA at launch, monitoring and analyzing its results and reacting accordingly. Proven track record of working as a Liveops Manager in a game with a strong liveops cadence. Analyze current monetization strategy including pricing, segmentation, what value we give to users and define the right strategy for the game. Frame hypotheses, design A/B tests and translate insights into high-impact product decisions, going from idea to live experiments. Strong quantitative and analytical skills with ability to monitor, analyze key performance metrics (average revenue per user, conversion, funnel, churn) and drive metrics-driven decision making. Develop best practices to drive operational excellence in a live-ops team. Coordinate with features team to ensure live-ops needs are communicated and planned while new features are being developed. Proven track record of working as a Liveops Manager in a game with a strong liveops cadence. Worked in a volatile and fast-paced environment and not afraid to adapt to changes. Good communication skills and experience aligning with stakeholders. • Hybrid working model: we ask you to come to our Barcelona office at least 2 days per week, • A generous 25 days of annual leave, plus public holidays, • Private medical insurance for you and your family to keep your health bar full, • Disability and life insurance, • Choose from the latest iOS or Android device when you join (phone or tablet), • Free language lessons in English, Spanish and Catalan, • Spotify Premium to add the perfect soundtrack to your adventure, • Legendary social events and parties to let off some steam, • Take-Two Interactive employee stock purchase plan (eligibility criteria applies), • Professional development budget for skills training, • Onsite perks include: State of the art gym facilities, • Free breakfast, lunch, and specialty coffee, • Onsite physiotherapist and hairdresser (no wallet needed!) The list goes on and on… We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law. As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please be aware that Socialpoint does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Socialpoint also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. xiphtebSocialpoint’sin-house recruitment team will only contact individuals through their official Company email addresses (i.E., via a, ,, ,, email domain). #J-18808-Ljbffr

Lead, manage, and develop a team of Barcelona - based CX Specialists delivering best-in-class omni‑channel customer experiences (phone, chat, sms, email). We are seeking a German-bilingual Customer Service Team Manager to build and lead our founding German Customer Experience team, based in our Ce

The Global Social Media Specialist reports directly to the Head of Global Media and Social Media, collaborating closer with other functions and departments including global and local Marketing teams.This role acts as a key point of contact for regional Marketing teams, ensuring alignment between global social media strategy, content creation, planning and local marketing execution.Your Mission:To manage and execute LOEWE Perfumes’ global organic social media presence, ensuring a consistent, distinctive and engaging brand expression across international markets and platforms.The role combines global social media management, editorial calendar ownership, creative content ideation, trend analysis and global coordination.The Global Social Media Specialist will play a key role in identifying social media trends, defining content opportunities and translating platform insights into clear, actionable creative briefs for the Creative and Content teams.The ideal candidate combines a strong understanding of social media culture with a refined aesthetic sensibility, ensuring that LOEWE Perfumes’ unique creative universe is translated into relevant, innovative and platform-specific storytelling while preserving the brand’s luxury positioning.Job responsibilitiesGlobal Social Media Management & Editorial Planning Manage day-to-day execution of LOEWE Perfumes’ global organic social channels, ensuring consistency in messaging, visual identity, tone of voice and content quality.Own the global editorial calendar, aligning brand priorities, launches, campaigns, cultural moments and key marketing initiatives.Oversee end-to-end content planning: identify needs, define Creative briefs, coordinate asset delivery with internal stakeholders, schedule, publish and track performance.Translate global campaign storytelling into platform-specific content to maximize relevance and engagement.Evolve the brand’s organic presence through new formats, creative approaches, and platform developments.Monitor audience conversations, emerging trends and community sentiment, identifying opportunities for meaningful engagement and stronger brand affinity.Gather community insights to inform content planning and creative recommendations. Creative Content Ideation Identify emerging trends, cultural conversations, formats, and content opportunities relevant to LOEWE Perfumes.Develop original, innovative, social-first ideas that translate the brand universe into engaging, platform-specific storytelling, including content beyond global campaign assets.Define creative and actionable briefs for Creative and Content teams, covering objectives, key messages, storytelling, formats and platform requirements.Partner with these teams throughout development to optimize creative execution for each platform.Contribute a social media perspective to brainstorming, campaign planning and content reviews; continuously evolve thecontent approach through creativity, cultural awareness and performance insights. Global & Regional Social Media Coordination Act as a key contact between HQ and regional teams, aligning organic social media planning, content and define guidelines.Coordinate global calendars and content deployment across markets, including Asian channels (We Chat, RED, Weibo, Douyin, LINE, Kakao Talk)Support reviews of regional calendars, creative proposals and local adaptations, ensuring alignment with global strategy and approval processes.Facilitate HQ–regional communication and content sharing for efficient workflows and timely execution.Monitor international social media developments, particularly in Asia, to identify trends, best practices and brand opportunities.Contribute to global social media guidelines and content frameworks. Social Media Performance & Optimization Analyze organic performance across global platforms, including reach, engagement, audience growth, video views and content effectiveness.Produce regular reports with actionable insights to improve content and channel performance.Benchmark competitors and track developments across luxury, beauty and digital culture, translating findings and performance insights into creative recommendations and content opportunities.Partner with Paid Media to identify organic content amplification opportunities and align paid and organic initiatives.Support testing of new formats, creative approaches, and platform features. ProfileHard Skills Proven experience managing organic social media channels for international or global brands, including content planning, editorial calendar management and publishing.Strong knowledge and hands‑on experience with Instagram and Tik Tok, including platform-specific content formats, best practices and audience behavior.Previous experience or demonstrated working knowledge of Asian social media platforms, particularly We Chat, Xiaohongshu (RED), Weibo, Douyin, LINE and/or Kakao Talk.Experience coordinating content calendars, campaigns and social media activities across multiple markets or regional teams.Strong ability to identify social media trends and translate them into relevant content concepts, creative directions and actionable briefs.Proven experience collaborating with Creative and Content teams on content ideation, briefing, development and execution.Strong understanding of social‑first storytelling, short‑form video formats and platform‑specific creative best practices.Ability to assess creative content from both a brand positioning and social media performance perspective.Experience with social media management, scheduling, listening and analytics tools.Strong understanding of organic social media KPIs and performance reporting.Awareness of digital culture, emerging social media trends and luxury industry best practices. Soft Skills Strong creative instinct and refined aesthetic sensibility, with a deep understanding of luxury brand codes.Ability to translate social media insights into relevant creative opportunities.Excellent organizational and project management skills, with the ability to manage multiple content streams, deadlines and stakeholders.Proactive, solution‑oriented and comfortable taking ownership of projects.Strong interpersonal and communication skills, particularly in multicultural and international environments.Ability to balance creative thinking with operational excellence and attention to detail.Curious, culturally aware and passionate about social media, luxury, beauty and digital storytelling.Adaptable and comfortable working in a fast‑paced, collaborative environment.Analytical mindset, with the ability to translate insights into actionable recommendations.Approachable, inclusive and collaborative. Profile Bachelor’s degree in marketing, Communication, Digital Media or similar2–4 years of experience in social media, digital marketingDemonstrated experience managing editorial calendars and coordinating social media content across multiple markets.Previous experience developing content concepts and creative briefs in collaboration with Creative and Content teams.Experience or strong familiarity with Asian social media ecosystems, with an understanding of how content strategies and platform dynamics differ from Western markets.Experience in luxury, fragrance, fashion or lifestyle brands is highly valued.Proven examples of social media projects demonstrating editorial planning, creative ideation and collaboration with creative teams.Fluent English, written and spoken. Spanish is highly valuable; additional languages, particularly Asian languages, are a plus. Additional informationLOEWE Perfumes represents the organic part of LOEWE. We are the unique Maison that crafts collectable botanical art pieces connected with nature in its purest form.LOEWE Perfumes respects diversity and promotes inclusion from its recruitment process. We are committed to create an integrative working environment where all talents and singularities are engaged and valued.LOEWE Perfumes adds a multisensory dimension to LOEWE via a kaleidoscopic range of iconic fragrances for men, for women and for the home that combine vibrant, nature-inspired olfactory experiences with bold visual expression. In 1972, LOEWE launched its first women’s fragrance: L de Loewe. Because of its success, the House began investing in international perfumery retail. LOEWE Perfumes has kept sustaining the brand’s Spanish legacy, artisanal savoir-faire and innovative spirit guided, since 2013, by the creative vision of Jonathan Anderson, LOEWE’s Creative Director, in partnership with in-house perfumier, Nuria Cruelles.Encompassing the Botanical Rainbow—nine iconic fragrance families that translate the depth and variety of Nature’s inspiration into the medium of perfume—and LOEWE Home Scents—twelve plant portraits capturing the authentic essences of a vegetable garden—plus the ever-expanding, hedonistic Paula’s Ibiza fragrance families and the Un Paseo Por Madrid collection, LOEWE Perfumes creates a multisensory kaleidoscope of colour, scent and emotion, inspired by nature.#J-18808-Ljbffr

Meet Siena Siena is the Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns. It runs as a connected multi-agent stack on top of a shared intelligence layer: agents that sell, support, listen, handle social and voice across the entire customer journey, turning every conversation into signal you can act on. The team We are a small, fully distributed, global team. We have built leverage into how we work, which is what lets a team this size move at the speed we do. We hire athletes. Everyone here owns real outcomes, defaults to writing over meetings, communicates with directness, and acts the moment they see something worth acting on. Low ego, high standards, fast clock. If you want to set the bar rather than follow one, keep reading. The Role Siena runs customer experience for consumer brands through a connected multi-agent stack. As Product Manager, Core Agent Platform, you'll own the platform those agents run on, from its current capabilities to where it goes next. You'll own how we measure, test and improve agent performance, and how customers see it. You'll work directly with engineering, deployment and customers, and you'll be expected to build as well as specify. What You'll Do Own the core agent platform end to end, including the roadmap and the day-to-day product decisions. Build and ship the evaluation, testing and monitoring systems that make agent performance measurably better over time. Design and run structured experiments and A/B tests across agent workflows. Give customers clear visibility into how their agents are performing. Prototype your own ideas with coding agents, and ship them where you can, rather than waiting on a hand-off. Work with customers and our deployment team to understand what's working in the field and turn it into product. Who You Are The Bar: If you're missing any of these, this isn't the role for you. 3+ years as a PM in CX, ecommerce, helpdesk or AI automation. Technical fluency: you can explain how webhooks, OAuth and integrations work and have made product decisions around them. AI-native builder: you use tools like Claude, Cursor or v0 daily and have prototyped your own product ideas with them. Strong Signal: Not dealbreakers, but what separates a good hire from a great one. You've run structured experiments or A/B tests and can say what the data did and didn't tell you. You've built dashboards or visibility features people actually relied on. You're confident with customers: you've sat in on calls, run demos, and know what end users really complain about. You're confident with customers: you act like the CEO of your product area: strong opinions, and a habit of building and talking to customers without being asked. Nice to Have: Bonus, not required. Engineering background, or you've shipped production code yourself. Not a Fit If: You wait to be told what to build. You want a narrowly scoped PM seat with a fixed roadmap handed to you. You're not comfortable being customer-facing or getting on a call to demo your own work. You'd rather stay behind the product than own the messy, ambiguous parts. You need a designer or engineer to turn your product vision into something people can click. Why Siena? Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. Work that ships and matters. What you build reaches real consumer brands fast. A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting‑edge models, not a crowded field to compete in. A team that respects your judgment. Globally distributed, async‑first, low bureaucracy. We hire adults and treat you like one. Great salary plus equity or stock grants. Own a piece of what you build. Learning budget. If you are growing, so are we. AI-fluency by default. Few places will push your work with production AI further or faster. Our values The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. They're direct about feedback - both giving and receiving it - because they care more about getting things right than being polite. They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know that's how great work gets done. When things get tough, they adapt and keep pushing forward. Our approach to AI The people who thrive here treat AI like a natural extension of themselves. They've built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem. Everyone gets premium accounts (Chat GPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each other's AI workflows. At Siena, we're not just looking for people who can do a job. We're looking for people who want to break boundaries, create the future, and reshape industries. If that's you, we look forward to your application. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr