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En Incapto estamos buscando a alguien que se una como Customer Success para trabajar en un entorno ágil de Startup, donde podrás tener un verdadero impacto y ayudarnos a construir cosas increíbles! 🔛🚀 💣 ¿Quiénes somos? Somos una empresa de tostadores y amantes del café. Nacemos en 2020 desde el Mediterráneo, fruto de la unión de la pasión por el café, el emprendimiento y la voluntad de construir un mundo mejor 🌍 Proporcionamos una experiencia de café funcional, económica y ecológica. Ofrecemos una gran variedad de cafés ☕ y cafeteras semiautomáticas de una calidad destacable. En resumen, una experiencia humana y sensorial única. En Incapto estamos llenos de energía contagiosa, trabajo duro y pasión por lo que hacemos. Nos comprometemos a fomentar un entorno en el que todos/as sean escuchados y tengan un sentido de pertenencia. Estamos orgullosos de tener un equipo multicultural que reconoce una variedad de antecedentes, habilidades y perspectivas. Celebramos la diversidad y la diferencia, y estamos firmemente comprometidos con la construcción de un lugar de trabajo inclusivo para todo nuestro equipo. ¿Qué harás? Como Customer Success tus funciones serán: • Velar por una óptima satisfacción del cliente ofreciendo una asistencia ágil en caso de necesitar ayuda vía email, chat y teléfono., • Asegurar el correcto abastecimiento de café de los clientes, mediante la revisión del consumo y la tramitación de pedidos si fuera necesario., • Servir como interlocutor de nuestros clientes para la resolución de incidencias, dudas o cualquier otro asunto relacionado con Incapto o cualquiera de los servicios que les prestamos., • Recepcionar y solventar las incidencias de los clientes relativas a SAT, mediante la solución directa o coordinando las actuaciones con nuestro proveedor de servicios de atención técnica., • Revisar que toda la información proveniente de nuevas altas de clientes introducida en la plataforma por los Account Executive esté correcta (CIF, razón social, IBAN, etc.)., • Recoger feedback de clientes con el objetivo de mejorar nuestro servicio. ¿Qué necesitamos? Experiencia mínima de 2 años en posición similar. Conocimientos necesarios: • Persona proactiva, curiosa, persistente y con espíritu de superación., • 2 años de experiencia laboral en posición similar., • Excelentes habilidades de comunicación, negociación y autonomía., • Capacidad de crear confianza con diferentes niveles de especialistas y gerentes en una organización., • Orientación al cliente y a consecución de objetivos., • Nivel nativo/alto de Español., • Muy valorable conocimiento de herramientas de CRM como Hubspot ¿Qué ofrecemos? 💶 Salarios fijo + variable ⏱ Jornada: Horario y teletrabajo flexible 🚀Tienes la posibilidad de asumir más responsabilidad dentro del equipo y seguir creciendo y desarrollándote. ¡Tú pones los limites! 🎂 ¡El día de tu cumpleaños tendrás el día libre! 👬👭 Unirte a un equipo que se identifica con los valores Incapto: • Ownership: Somos responsables de nuestro trabajo, conscientes del impacto que este tiene, asumimos riesgos, tomamos decisiones y nos responsabilizamos del resultado., • Passion: Estamos orgullosos de lo que hacemos y lo compartimos con entusiasmo con el mundo. Lo damos todo para que el cliente esté satisfecho y orgulloso de formar parte de Incapto., • Think outside the capsule: Provocamos el cambio desde la innovación, rompiendo moldes., • Sostenibilidad: Ofrecemos la forma más sostenible de consumir café y ponemos la sostenibilidad en el centro de nuestras decisiones., • Keep it simple: Hacemos las cosas fáciles, priorizando lo que aporta más valor. La importancia de las personas en Incapto: Cada uno de nosotros conformamos una pieza clave dentro de este camino. ¿Te unes?

¡Atención, amante de la tecnología! Si eres una persona curiosa, creativa y con pasión por la innovación, ¡esta oportunidad es para ti! En nuestro equipo, buscamos mentes inquietas como la tuya, dispuestas a formar parte de Comunidades tecnológicas donde construir conjuntamente. ¡Prepárate para un viaje emocionante! Pero, antes de nada, ¿nos presentamos? Somos atmira, un ecosistema de interacción centrado en las personas. Nuestro objetivo es ayudarte a desarrollarte tanto personal como profesionalmente. A través de nuestro Club, podrás relacionarte, vivir experiencias profesionales y alcanzar tus metas. En atmira, tú eres el protagonista y tienes el poder de explorar tu potencial con #Icouldbe. Y ahora que ya nos conocemos un poco más… ¿A qué te vas a dedicar? Buscamos un/a AI Engineer especializado en Cognigy para participar en proyectos de automatización conversacional (voz/chat) e integración de la plataforma con sistemas corporativos. Responsabilidades • Configurar y desarrollar agentes conversacionales en Cognigy (Flows, Endpoints, Slots, Handover)., • Integrar Cognigy con sistemas corporativos mediante REST APIs, Webhooks o conectores., • Implementar extensiones personalizadas (JavaScript/TypeScript)., • Integrar canales: Teams, Twilio, WhatsApp, Webchat, Genesys, NICE, etc., • Configurar soluciones de Voice AI (STT/TTS) cuando aplique., • Ejecutar pruebas, debugging, revisión de logs y ajustes de comportamiento., • Preparar despliegues entre entornos (dev–pre–prod)., • Documentar diseños, integraciones, dependencias y consideraciones técnicas., • Acompañar al equipo de negocio/cliente en aclaraciones técnicas y workshops. Requisitos imprescindibles • Experiencia previa con Cognigy en entornos reales., • Experiencia integrando sistemas mediante APIs REST., • Conocimientos de JavaScript/TypeScript (nivel suficiente para extensiones, lógica y adapters)., • Experiencia en proyectos de chatbots, voicebots o contact center AI., • Capacidad de interlocución técnica con cliente y con arquitectura., • Nivel de inglés suficiente para documentación. ¿Te resulta interesante? Aún tenemos mucho más que contarte: 🌱 Un fantástico equipo de personas que te ayudarán a desarrollarte y encontrar tu sitio dentro de una empresa dinámica, innovadora y ágil. 🏘️ Open Spaces, espacios abiertos al conocimiento que facilitan la colaboración y una metodología de trabajo híbrida, flexible y sostenible. 💼 Metodología Smart Working: modelo híbrido de teletrabajo. ⏰ Horario flexible. 📅 Jornada intensiva viernes, julio y agosto. 🏖️ Vacaciones: 23 días. 🌟 Atmira Flex: ticket restaurant, abono de metro, seguro médico y guardería a tu disposición en nuestra plataforma de retribución flexible. 👟 Con nuestra Comunidad de Ambassadors siempre estarás activ_: deportes, aventura, planes por la ciudad… 💎¿Colegas del sector? con nuestro Programa de referenciad_s tráel_s a trabajar contigo y recibe un bonus por referenciarl_s. 💻 Dispondrás de una ayuda económica para el wifi si trabajas desde casa. Además de recibir el Home office pack en casa: silla, pantalla, teclado… 🍎 En la oficina siempre encontraras fruta a tu disposición. 🧠 ¿Te duele algo? No te preocupes, tenemos servicios a tu disposición para cuidar tu cuerpo y mente: fisio, talleres de bienestar y diferentes deportes que practicar en equipo. Seguimos con la ronda de presentaciones, y ¿adivina qué?... ¡es tu turno! ¿te sumas a mover atmira?

En Grupo TeamSystem somos una compañía tecnológica líder en soluciones digitales de gestión empresarial para pymes, microempresas y profesionales. Acompañamos a millones de clientes en su crecimiento a través de plataformas innovadoras, seguras y en la nube, y contamos con un equipo internacional en constante expansión. En TeamSystem España seguimos apostando por el desarrollo del talento y lanzamos la III Edición del Programa Talento Joven , una iniciativa dirigida a estudiantes y recién titulados/as con ganas de aprender, crecer y dar sus primeros pasos profesionales en un entorno tecnológico y colaborativo. A través de este programa de prácticas, te incorporarás al equipo de ventas para reforzar nuestro equipo comercial. Tu misión será contactar con leads cualificados provenientes de campañas de marketing y agendar reuniones de calidad para el equipo de Account Executives. No se trata de un perfil de call center ni de venta fría masiva: los leads ya están identificados y cuentan con datos de contacto. El foco estará en la cualificación rigurosa y la generación de oportunidades reales de negocio . Requisitos deseados 🙌 No dudes en aplicar si... • Hablas español a nivel nativo o avanzado y te comunicas de forma clara y persuasiva., • No temes coger el teléfono: la venta te motiva y disfrutas del proceso comercial., • Tienes capacidad de organización, priorización y autonomía., • Te sientes cómodo/a en entornos dinámicos, cambiantes y con ritmo de startup., • Te interesa desarrollar tu carrera profesional en ventas. Valorable ✨ • Experiencia previa en ventas, idealmente en entornos con sistema de comisiones., • Experiencia en empresas SaaS o entornos digitales., • Experiencia utilizando CRMs como HubSpot y capacidad para sacarles rendimiento., • Conocimiento de metodologías de cualificación y orientación clara a resultados., • Capacidad de investigación y preparación antes de contactar prospectos., • Experiencia en roles orientados al cliente (retail, restauración organizada u otros entornos con objetivos)., • Buen nivel de catalán y/o inglés., • Mentalidad analítica para cualificar correctamente oportunidades., • Perfil proactivo, adaptable y con mentalidad de crecimiento., • Más allá de la experiencia, buscamos actitud, ambición y hambre comercial. Queremos a alguien con iniciativa desde el primer día, mentalidad de mejora continua y enfoque claro en resultados. Principales responsabilidades y funciones 🖋️ Como SDR: • Serás el primer punto de contacto con potenciales clientes, representando a la empresa en cada interacción., • Mantendrás conversaciones estratégicas para identificar necesidades y cualificar oportunidades reales., • Comunicarás el valor de nuestra solución y cómo puede transformar la forma de trabajar de nuestros clientes., • Contactarás con prospectos a través de teléfono, email, chat u otros canales, adaptando tu mensaje según el interlocutor., • Trabajarás con CRM (principalmente HubSpot) para registrar actividad y hacer seguimiento eficaz., • Te convertirás en experto/a en nuestra plataforma, manteniéndote al día de novedades y lanzamientos. ¿Cuáles son Nuestros valores? 😊 INICIATIVA - Buscamos la excelencia , el impulso, el logro de resultados y el crecimiento de la empresa. Actuamos por el bien común y comprendemos, nos anticipamos y satisfacemos las necesidades de nuestros clientes. INNOVACIÓN – Creemos que las mejores soluciones se pueden generar a partir de la pluralidad de enfoques y visiones; construyendo valores y objetivos comunes. En nuestros equipos, damos espacio a los diferentes talentos que encarnan las personas y creamos oportunidades para que crezcan. INCLUSIÓN : Somos curiosos y valoramos las percepciones de otros. Siempre buscamos las mejores ideas , dentro y fuera de la organización. Siempre estamos buscando nuevas oportunidades como fuente de aprendizaje , sin desanimarnos por obstáculos o fracasos. Esta es la mentalidad que nos permite crecer, aprovechando al máximo nuestro potencial: no nos limitamos 🚀

At SARIA Food & Pharma, our activities are characterized by connected value chains, decades of shared market expertise and a unifying spirit of innovation to continuously develop our people and our products. Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. Van Hessen, Devro and Bioiberica use animal raw materials to create their wide range of products, which are ubiquitous and universal, but anything but ordinary. With a complementary portfolio of casings for the sausage industry that includes natural and collagen-based casings, Devro and Van Hessen are leading product experts in their industry. The global life science company Bioiberica produces active ingredients for humans, animals and plants, from starting material it receives from Van Hessen. We create the added layer of value with our products and services, improve the well-being of all by taking life science further and combine our attention to detail with the extraordinary, because it all matters. About the role Are you someone who loves solving problems, helping people, and keeping technology running smoothly? We’re looking for a proactive and customer‑focused IT Service Specialist to join our team and provide first‑line support to colleagues across the business. If you thrive in a fast‑paced, people‑first environment and enjoy resolving technical challenges, this could be the perfect opportunity for you. Responsibilities • Respond to IT support requests via the service portal, email, phone, or chat, • Diagnose and resolve known technical issues, following structured troubleshooting for new ones, • Escalate more complex issues to Line 2 or specialist teams with clear, accurate detail, • Monitor your assigned tickets, ensuring timely updates and resolutions, • Maintain accurate incident and request records, • Contribute to the IT knowledge base by documenting fixes, workarounds, and common issues, • Communicate clearly with users to deliver excellent customer service and manage expectations, • Support onboarding and offboarding processes (equipment setup, account creation, permissions management), • Collaborate with other IT teams on wider projects and service improvements, • Work with IT Business Partners to help enhance service quality and improve NPS About you • Previous experience in an entry level technical support or service desk role, • Basic knowledge of computer hardware, software, and networking, • Strong communication skills, both written and verbal, • Solid troubleshooting ability for basic to medium‑complexity issues, • Certifications such as Microsoft 365 Administration or Cisco CCNA are a strong plus, • Professional/fluent level English and Spanish are essential Desirable • ITIL v4 Foundation qualification, • Experience working in the Food Manufacturing or similar sector To apply - Please submit your CV in English to allow the Talent Acquisition team to consider your application. Please note this is a Direct Search led by SARIA Food and Pharma. Applications from agencies will not be accepted nor will fees be paid for unsolicited CVs. Equality and diversity at SARIA Food and Pharma / Saria group of companies We value diversity and are committed to an inclusive working environment in which all employees are respected and supported regardless of gender, age, ethnic origin, religion, sexual orientation, disability, or social background. We expressly welcome applications from people with a wide range of perspectives and experiences. xcskxlj Our goal is to ensure equal opportunities and actively combat discrimination – both in the application process and in everyday working life.

For our location in Barcelona we are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week to start immediately or as soon as possible. Your Job • You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements., • You create support tickets and process them to final resolution., • You build personal customer relationships and focus on offering an awesome customer experience., • You remain alert to messages from the incident notification system and inform the response team when incidents arise., • You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets., • You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA., • You convey customer feedback to product development staff., • You interact with other teams to provide comprehensive and high-quality support., • You help in user education., • You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers. Your Profile • You have a vocational education in information technology., • You have experience in IT support., • You have excellent logical, analytical and problem-solving skills., • You have a very high level of English AND German (both written and spoken)., • You are customer focused – must have good people skills, be friendly and helpful., • You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other., • You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP., • You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow., • You have knowledge/experience with Hyper-V and/or VMware virtualization platforms., • You have previous experience in network/system administration., • You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)., • You have knowledge/experience with Microsoft VSS., • You hold industry acknowledged certification of related technologies., • You are conversant with Linux Your Benefits • Be part of a growing and ambitious team in an exciting cybersecurity industry., • Unlimited contracts – we’re looking for hornets to grow long-term with us., • Additional Sick Leave: The first 3 days of sick leave are fully paid by the company., • Seniority plus: From the 3rd on and until the 25th year of employment with the company., • Additional Health Plan: As healthy employees are important to us., • Corporate benefits: We have made an agreement with various local outlets whereby you will benefit from % discount when presenting a confirmation that you are our employee. Let’s go shopping!, • Health measures: We offer you flu vaccinations., • Way to work Goodie: We offer you a travel allowance of 20 EUR per month, • Home Office Option for two days per week after onboarding, • Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!, • Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs., • Temporary Employee Exchange Program – opportunity to work at global office locations (e.g. Berlin, Madrid, Reading).

We are Impress. We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management. We’re looking for a patient care specialist to join us at our headquarters in Barcelona. 🦷 Are you ready to join us? Your Responsibilities • Deliver an excellent customer experience to each and every one of our patients., • Ensure that every call, email, and meeting leaves our patients happy!, • Engage with our patients and build a connection to keep them excited about their journey to a perfect smile., • Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat., • Make calls, book and confirm appointments, and follow up with patients., • Explain our product and guide customers through the process and timelines., • Clarify requirements and help our patients complete documentation as needed., • Proactively recognize and report trends and potential weaknesses., • Contribute to the improvement of our products and processes., • Help create solutions to enhance the customer journey., • Work with your teammates to foster a positive and energetic atmosphere. 🎯Requirements • +1 year of experience in a similar position within Customer Service in an international environment., • Excellent level of English, • Excellent communication and interpersonal skills., • Team spirit and a proactive attitude., • Hands-on experience with CRM tool/tools. Why Join Us • Incentive program linked to KPIs and business performance., • Modern, well-equipped offices with high-end technology., • Special benefits and discounts on company services and products., • Comprehensive training programs for professional growth and leadership development., • Dedicated support team to assist with administrative and operational tasks., • Dynamic, fast-paced environment offering impressive career development opportunities. 🤝Diversity And Inclusion We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. Join us today and make a difference, one smile at a time!

¿Te imaginas trabajar solo 6 horas al día… y que cada conversación con un cliente realmente importe? Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. Estamos buscando 2 Inbound Support Agents (Customer Service) para un equipo donde resolver bien y rápido marca la diferencia. Porque para nosotros una incidencia no es un ticket. Es alguien esperando algo importante para su hogar. Si te gusta ayudar, escribir bien y tener autonomía para resolver problemas, este proyecto puede ser para ti. Modalidad: Híbrido Jornada: 30h semanales (6h al día) Turnos rotativos con un día de fin de semana Salario: 13.5K – 15K según experiencia Turnos disponibles Turno mañana Franja 07:00 – 15:00 Horario ideal: 07:00 – 12:30 Turno tarde Franja 12:00 – 20:00 Horario ideal: 12:30 – 18:00 Este puesto es para ti si: • Te gustan las jornadas intensivas, • Quieres compatibilizar trabajo con estudios u otros proyectos, • Disfrutas resolviendo problemas con agilidad y criterio, • Puedes gestionar varios chats a la vez sin perder calidad Qué harás • Resolver dudas sobre pedidos, stock o productos, • Gestionar incidencias de principio a fin, • Asesorar al cliente como si compraras para tu propia casa, • Cuidar cada respuesta con claridad y excelente ortografía Qué valoraremos • 1–2 años en Customer Service digital (email / chat), • Experiencia en e-commerce o logística, • Mecanografía rápida (+60 ppm), • Experiencia con Zendesk, Salesforce o herramientas similares El proceso incluye una pequeña prueba de redacción y mecanografía. Buscamos personas que escriban rápido, bien y con criterio. xcskxlj Si te imaginas en este rol, nos encantará conocerte.

En Volkswagen Group Retail S.L.U. nos dedicamos a gestionar la Red de Concesionarios Oficiales de las marcas Volkswagen, Audi, Seat, Cupra, Skoda, Porsche y Volkswagen Vehículos Comerciales más importantes de España. Somos parte de Porsche Holding , el mayor distribuidor de automóviles de Europa, con más de 33,000 empleados y con presencia en más de 30 países, entre esos España. En VGRS creemos en lo que hacemos, creemos que los 1.600 empleados que formamos parte del Grupo somos los que damos forma al éxito de nuestra organización, y por ello, nos superamos día a día y aspiramos a ser los pioneros en el futuro de la movilidad. Apostamos por la promoción interna, es por eso que tenemos como objetivo que el 90% de nuestras vacantes se cubran a través de nuestro talento interno. Cómo será tu día a día como Gestor de Leads? Impulsar campañas especiales del depto. de ventas y de la marca. Realizar presupuestos en función de la política de precios marcada por la concesión, si es viable la venta online Asignar lead al equipo comercial de exposición y hacer seguimiento de los leads asignado vía telf., email, chat. Manejar todos los portales y canales que usa la concesión para la concesión para anunciar sus productos y servicios a través de internet. Identificar los tipos de clientes y sus posibles necesidades a través del web. Recepcionar Leads de clientes vía telemática y asesoramiento vía online. Actualizar ofertas en los diversos portales y manejo de todos los portales establecidos, corporativos y móviles que la concesión utiliza para anunciar sus productos por internet. Identificar tipo de cliente y necesidad posible que han entrado a través del canal digital. Registrar potenciales clientes que muestran interés por un servicio o en la adquisición de un vehículo por el canal digital. Realizar presupuestos en función de la política de precios marcada por la concesión y si es viable realizar la venta online. ¿Horario de Lunes a Viernes de 9:00 a 18:00h (100% presencial) Proyección profesional en multinacional consolidada en el sector Descuentos especiales de empleados VGRS Ubicación: Zona Franca – Barcelona

Job Description Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands - Log call details onto call management systems and provide response and resolution within SLA - Maintain service and product knowledge and expertise associated with applications specific to individual customers - Ensure contractual SLA is maintained - Provide cover for other Agents in their absence, either within the same team or across teams - Understand and comply with administrative duties including holiday, sickness and overtime - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: - Are proficient or bilingual in French and Dutch and are fluent in English - Have 1 year working experience in Customer Service - Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration - Have good disposition to work in a customer service environment - Can take ownership and progress calls to resolution or to escalate call to resolution - Experience in the automotive industry - Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00 - Salary 22 000 euros gross/year + up to 2000 euros gross/year in bonus - Central location in Barcelona or Malaga - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

Who we’re looking for We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game. What you’ll be doing As part of your role, your responsibilities will include: • Providing first-line and 2nd line IT Support, • Responding to and resolving user issues via phone, email and chat, • Logging incidents and service requests in the service management tool, • Managing incident and request lifecycle, • Prioritizing and categorizing incidents based on impact and urgency, • Escalating complex issues to higher-level support teams as needed, • Maintaining IT systems and infrastructure, • Performing routine system checks and maintenance of tasks, • Assisting with software installations and updates, • Ensuring compliance with IT policies and procedures, • Adhering to ITIL best practices for incident and problem management, • Documenting solutions and creating knowledge base articles, • Providing excellent customer service, • Communicating effectively with users to understand their needs, • Following up with users to ensure satisfaction with the resolution This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: • Strong verbal and written communication skills in both English and Spanish, with the ability to convey complex ideas clearly and effectively, • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals, • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope, • Exceptional attention to detail, ensuring high standards of quality in all outputs, • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations, • Proficiency in IT support and troubleshooting including hardware and software issues, • Foundational understanding of networks / networking, • Experience with Microsoft InTune Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations, • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards, • Experience in developing and executing customer retention strategies, • Excellent communication skills for effective user support and incident resolution, • Ability to manage and prioritize multiple tasks in a fast-paced environment, • Familiarity with tools like Jira, Microsoft 365 and Microsoft Azure AD Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: • Adaptability, • Ownership and accountability, • Initiating action, • Resilience, • Team orientation, • Integrity, • Innovation

Job Description Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. Why You’ll Love Working with Us At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Your Day-to-Day: • Deliver exceptional customer support through phone, email, chat, and digital channels, • Provide pre- and post-sales guidance, ensuring every customer feels valued and understood, • Maintain expert knowledge of products and collections, • Log and manage all interactions within our systems, meeting SLA and quality standards, • Escalate issues as needed to ensure seamless customer satisfaction, • Collaborate with Team Leaders, support teammates, and attend regular meetings, • Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed What You Bring to the Team: • C2 Dutch and advanced English skills, • Experience in customer service, ideally within a Contact Centre environment, • Strong communication skills — written, verbal, warm, and professional, • Ability to build rapport quickly and show genuine empathy, • Organized, reliable, and able to prioritize in a fast-paced environment, • Able to navigate decisions with both customer needs and brand guidelines in mind, • Proactive, positive, and adaptable — a true “can-do” mindset, • Passion for fashion, styling, and helping customers feel their best What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract, • Rotative shifts between Monday - Saturday 9:00 to 18:00, • Salary 19,000 euros gross/year + up to 3,300 euros gross/year in bonus, • Great office location in Barcelona, • Full paid training on the company and the project you'll be working on, • Career development programs, specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1690681

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (09992.HK) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: • Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa, • Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas, • Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: • Regalos mensuales con los últimos diseños de POP MART, • Un sistema estructurado de bonus vinculado al rendimiento de la empresa, • Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar, • Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades • Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa., • Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo., • Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual., • Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción)., • Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos • Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes., • Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo., • Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas., • Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles., • Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos., • Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) • Experiencia en la industria del juguete o en retail de cultura pop, • Conocimiento del panorama retail local y europeo, • Comprensión de las tendencias en el mercado de art toys y coleccionables, • Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.

For our location in Barcelona we are looking for a motivated Technical Support Specialist (German speaking) for 40 hours/week to start immediately or as soon as possible. Your Job • You will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements., • You create support tickets and process them to final resolution., • You build personal customer relationships and focus on offering an awesome customer experience., • You remain alert to messages from the incident notification system and inform the response team when incidents arise., • You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets., • You escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA., • You convey customer feedback to product development staff., • You interact with other teams to provide comprehensive and high-quality support., • You help in user education., • You are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers. Your Profile • You have a vocational education in information technology., • You have experience in IT support., • You have excellent logical, analytical and problem-solving skills., • You have a very high level of English AND German (both written and spoken)., • You are customer focused – must have good people skills, be friendly and helpful., • You have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other., • You have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP., • You have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow., • You have knowledge/experience with Hyper-V and/or VMware virtualization platforms., • You have previous experience in network/system administration., • You have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model)., • You have knowledge/experience with Microsoft VSS., • You hold industry acknowledged certification of related technologies., • You are conversant with Linux Your Benefits • Be part of a growing and ambitious team in an exciting cybersecurity industry., • Unlimited contracts – we’re looking for hornets to grow long-term with us., • Additional Sick Leave: The first 3 days of sick leave are fully paid by the company., • Seniority plus: From the 3rd on and until the 25th year of employment with the company., • Additional Health Plan: As healthy employees are important to us., • Corporate benefits: We have made an agreement with various local outlets whereby you will benefit from % discount when presenting a confirmation that you are our employee. Let’s go shopping!, • Health measures: We offer you flu vaccinations., • Way to work Goodie: We offer you a travel allowance of 20 EUR per month, • Home Office Option for two days per week after onboarding, • Referral Bonus: we pay 1500€ for each referral who is successfully hired by us!, • Be-Active Bonus – we’ll keep you healthy with an allowance for your membership in fitness and sports clubs., • Temporary Employee Exchange Program – opportunity to work at global office locations (e.g. Berlin, Madrid, Reading).

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative at either our Barcelona, Malaga or Valencia office (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands, • Log call details onto call management systems and provide response and resolution within SLA, • Maintain service and product knowledge and expertise associated with applications specific to individual customers, • Ensure contractual SLA is maintained, • Provide cover for other Agents in their absence, either within the same team or across teams, • Understand and comply with administrative duties including holiday, sickness and overtime, • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: • Are proficient or bilingual in Dutch and are fluent in English, • Have 1 year working experience in Customer Service, • Posses working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration, • Have good disposition to work in a customer service environment, • Can take ownership and progress calls to resolution or to escalate call to resolution, • Experience in the automotive industry, • Have working experience with electric vehicles or possess your own Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. What’s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: • Full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00, • Salary 22 000 euros gross/year + up to 2,000 euros gross/year in bonus, • Central location at either our Barcelona, Malaga or Valencia office, • Bring-a-friend (referral) bonus opportunities, • Full paid training on the company and the project you'll be working on, • Career development programs and specialized courses Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1706932

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente Sobre POP MART POP MART (09992.HK) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. Nuestro portafolio incluye personajes icónicos como MOLLY, SKULLPANDA, DIMOO, THE MONSTERS e Hirono. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. POP MART ha desarrollado un ecosistema integral de comercialización de IP que abarca múltiples industrias, fortaleciendo los vínculos emocionales entre fans y personajes, a la vez que explora nuevas oportunidades de creación de valor. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. Esta expansión acerca POP MART a los fans europeos y ofrece nuevas formas de conectar con nuestros personajes e historias. Para más información, visita y nuestra página de LinkedIn Careers. Qué esperar POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: • Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa, • Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas, • Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Beneficios POP MART ofrece a sus empleados: • Regalos mensuales con los últimos diseños de POP MART, • Un sistema estructurado de bonus vinculado al rendimiento de la empresa, • Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar, • Eventos de equipo regulares para compartir ideas y celebrar logros El Rol y el Candidato El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Responsabilidades • Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa., • Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo., • Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual., • Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción)., • Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Requisitos • Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes., • Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo., • Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas., • Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles., • Comunicación clara, estructurada y segura, con flexibilidad para gestionar imprevistos en entornos dinámicos., • Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Deseable (pero no esencial) • Experiencia en la industria del juguete o en retail de cultura pop, • Conocimiento del panorama retail local y europeo, • Comprensión de las tendencias en el mercado de art toys y coleccionables, • Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central) Si deseas formar parte del camino de POP MART y crees que tienes las habilidades y la pasión para contribuir, haz clic en Solicitar y envíanos tu CV.

Who we’re looking for We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision. As a Service Desk Analyst you’ll be supporting the delivery of exceptional IT support services within the corporate covering Incident Management, User support and System Maintenance. This will help us excel at ensuring seamless operations and enhancing user satisfaction to stay ahead of the game. What you’ll be doing As part of your role, your responsibilities will include: • Providing first-line and 2nd line IT Support, • Responding to and resolving user issues via phone, email and chat, • Logging incidents and service requests in the service management tool, • Managing incident and request lifecycle, • Prioritizing and categorizing incidents based on impact and urgency, • Escalating complex issues to higher-level support teams as needed, • Maintaining IT systems and infrastructure, • Performing routine system checks and maintenance of tasks, • Assisting with software installations and updates, • Ensuring compliance with IT policies and procedures, • Adhering to ITIL best practices for incident and problem management, • Documenting solutions and creating knowledge base articles, • Providing excellent customer service, • Communicating effectively with users to understand their needs, • Following up with users to ensure satisfaction with the resolution This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you’ll bring to the table The necessary skills that we require for this role include: • Strong verbal and written communication skills in both English and Spanish, with the ability to convey complex ideas clearly and effectively, • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals, • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope, • Exceptional attention to detail, ensuring high standards of quality in all outputs, • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations, • Proficiency in IT support and troubleshooting including hardware and software issues, • Foundational understanding of networks / networking, • Experience with Microsoft InTune Desirable skills you’ve got up your sleeve It would be great if you also have some of the following skills: • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends, • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations, • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards, • Experience in developing and executing customer retention strategies, • Excellent communication skills for effective user support and incident resolution, • Ability to manage and prioritize multiple tasks in a fast-paced environment, • Familiarity with tools like Jira, Microsoft 365 and Microsoft Azure AD Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: • Adaptability, • Ownership and accountability, • Initiating action, • Resilience, • Team orientation, • Integrity, • Innovation

WE CREATE MORE SALES is not just our claim, but our passion. Every day, more than 300 employees from the areas of consulting, online marketing, IT and telesales work to create 360° communication for customers that successfully combines sales and marketing. Become part of this unbeatable team and celebrate national and international sales successes with us and our customers such as SAP, IBM, and Telekom. To strengthen our team in Barcelona, we are looking for an Inbound Specialist (m/f/d) for the Dutch Market . Your profile • Previous experience in B2B inbound support or inside sales, • Confident handling of customer communication via chat, email, and phone, • Strong interest in software solutions and digital tools, • Customer-focused, with a proactive and solution-oriented mindset, • Well-organized, reliable, and comfortable working in a fast-paced environment, • Excellent verbal and written communications skills in Dutch (Level C2) and English (Level C1) What your future business day could look like • You’ll be the first point of contact for Dutch-speaking and international B2B customers, handling their inquiries via live chat, email, and phone, • With a solution-oriented mindset , You’ll support customers on technical and product-related questions, • Every interaction matters – You’ll ensure all details are accurately documented and customer data in the CRM stays current, • Working hand in hand with sales, product, and technical team s, You’ll help create a smooth and positive customer experience, • By staying on top of the latest product updates , You’ll make sure customers always receive the best possible support What you can look forward to • Opportunities for personal and professional growth, • Prime location, with a park and the ocean just moments away, • A creative, dynamic work environment that fosters innovation, • Charming restaurants nearby, perfect for relaxing breaks, • An inclusive, friendly team that makes you feel welcome How to apply? Our recruiting team looks forward to receiving your application (resume / CV is sufficient) via our online form. A cover letter is not required. Equal opportunities for all: We welcome applications from people who are as diverse as we are - regardless of age, disability, ethnic origin and nationality, gender, religion, sexual orientation or social background. If you have further questions regarding this role, feel free to contact our Recruiting-Team via ALEX & GROSS GmbH Carrer de Josep Pla 2 Building 3, 1 – B 08019 Barcelona Spain

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Pick Your Team, Define Your Impact 🎯 We are hiring across several high-impact squads. Depending on your passion, you could be owning: • 📍 Core Experience: Architecting the backbone of the user journey,from address management and social features to ultra-reliable messaging and notifications., • 💬 Support & Help: Revolutionizing the in-app help experience, integrating smart ticketing and chat platforms to keep our users supported 24/7., • Technical Leadership: You aren't just a contributor; you’re a reference point. You’ll mentor peers, lead technical initiatives, and raise the bar for the entire team., • Modern Engineering: We leverage modern Swift, deep iOS SDK knowledge, and reactive programming. You’ll help us scale our tech stack as our business explodes., • 6+ years of full-time iOS experience (Swift is your second language)., • Architectural Muscle: Deep knowledge of OOP, software design patterns, and creating robust UI from code (AutoLayout is your bread and butter)., • Problem Solver: You don’t just fix bugs; you simplify complex systems., • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. ., • 👪 Enhanced parental leave (*if applicable)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Pick Your Team, Define Your Impact 🎯 We are hiring across several high-impact squads. Depending on your passion, you could be owning: • 📍 Core Experience: Architecting the backbone of the user journey,from address management and social features to ultra-reliable messaging and notifications., • 💬 Support & Help: Revolutionizing the in-app help experience, integrating smart ticketing and chat platforms to keep our users supported 24/7., • Technical Leadership: You aren't just a contributor; you’re a reference point. You’ll mentor peers, lead technical initiatives, and raise the bar for the entire team., • Modern Engineering: We leverage modern Swift, deep iOS SDK knowledge, and reactive programming. You’ll help us scale our tech stack as our business explodes., • 6+ years of full-time iOS experience (Swift is your second language)., • Architectural Muscle: Deep knowledge of OOP, software design patterns, and creating robust UI from code (AutoLayout is your bread and butter)., • Problem Solver: You don’t just fix bugs; you simplify complex systems., • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year. ., • 👪 Enhanced parental leave (*if applicable)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We’re hiring across multiple specialized tribes. You won’t just be working on the app,you’ll be owning a critical piece of the ecosystem: • ⚡ The Speed Demons (Checkout & Performance): Own the cart-to-checkout flow. You’ll tackle upsell logic and shave milliseconds off latency-sensitive paths where every frame counts., • 📍 The City Navigators (Core Experience): Master address management, social features, and building the most reliable notification engine in the industry., • 💬 The Problem Solvers (Support & Help): Revolutionize in-app help journeys, integrating seamless chat and ticketing flows that turn a bad day into a great one., • 🔐 The Gatekeepers (Identity & Discovery): Architect the first impression, from login/signup flows to the high-traffic homepage and user profiles., • Modernize: Help us evolve from MVVM+C, UIKit, and ReactiveKit to a sleek world of SwiftUI, Combine, and async/await., • Scale: It’s not just about features; it’s about developer experience. You’ll simplify systems, optimize CI/CD, and reduce operational overhead., • 7+ years of iOS experience with a deep understanding of the Apple ecosystem., • Architectural Wisdom: You know how to design for scalability and evolvability, not just for the next sprint., • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year., • 👪 Enhanced parental leave (*if applicable)

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description We’re hiring across multiple specialized tribes. You won’t just be working on the app,you’ll be owning a critical piece of the ecosystem: • ⚡ The Speed Demons (Checkout & Performance): Own the cart-to-checkout flow. You’ll tackle upsell logic and shave milliseconds off latency-sensitive paths where every frame counts., • 📍 The City Navigators (Core Experience): Master address management, social features, and building the most reliable notification engine in the industry., • 💬 The Problem Solvers (Support & Help): Revolutionize in-app help journeys, integrating seamless chat and ticketing flows that turn a bad day into a great one., • 🔐 The Gatekeepers (Identity & Discovery): Architect the first impression, from login/signup flows to the high-traffic homepage and user profiles., • Modernize: Help us evolve from MVVM+C, UIKit, and ReactiveKit to a sleek world of SwiftUI, Combine, and async/await., • Scale: It’s not just about features; it’s about developer experience. You’ll simplify systems, optimize CI/CD, and reduce operational overhead., • 7+ years of iOS experience with a deep understanding of the Apple ecosystem., • Architectural Wisdom: You know how to design for scalability and evolvability, not just for the next sprint., • 🌟 An enticing equity plan *if applicable, • 💪 Top-notch private health insurance to keep you at your peak., • 🍔 Monthly Glovo credit to satisfy your cravings!, • 💳 Discounts on transportation, food, and even kindergarten expenses or office-based nursery., • 🏊 Discounted gym memberships to keep you energized., • 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year., • 👪 Enhanced parental leave (*if applicable)

Are you passionate about fashion , obsessed with exceptional customer experience, and eager to represent a global luxury brand? Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide—every interaction, every solution, every moment. At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Deliver exceptional customer support through phone, email, chat, and digital channels - Log and manage all interactions within our systems, meeting SLA and quality standards - Collaborate with Team Leaders, support teammates, and attend regular meetings - Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed C2 Dutch and advanced English skills - Experience in customer service, ideally within a Contact Centre environment - Able to navigate decisions with both customer needs and brand guidelines in mind - Passion for fashion, styling, and helping customers feel their best We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. In this role, we offer benefits that help support your unique lifestyle: - Full-time 39 hours/week permanent contract - Rotative shifts between Monday - Saturday 9:00 to 18:00 - Great office location in Barcelona - Full paid training on the company and the project you'll be working on - At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

We are Impress. We believe everyone deserves a smile that makes them happy ! We are the largest chain of orthodontic clinics in Europe, with fully digital processes. We've revolutionized the invisible orthodontics industry with an exceptional team of specialists dedicated to creating smiles, using the latest technology for diagnosis, treatment, and case management. We’re looking for a patient care specialist to join us at our headquarters in Barcelona. 🦷 Are you ready to join us? 📍 Location: This position is onsite and based in Barcelona (Spain) . ✨ Your Responsibilities: • Deliver an excellent customer experience to each and every one of our patients., • Ensure that every call, email, and meeting leaves our patients happy!, • Engage with our patients and build a connection to keep them excited about their journey to a perfect smile., • Customer Support: Provide excellent customer service through calls (video and audio), emails, SMS, WhatsApp, and live chat., • Make calls, book and confirm appointments, and follow up with patients., • Explain our product and guide customers through the process and timelines., • Clarify requirements and help our patients complete documentation as needed., • Proactively recognize and report trends and potential weaknesses., • Contribute to the improvement of our products and processes., • Help create solutions to enhance the customer journey., • Work with your teammates to foster a positive and energetic atmosphere. 🎯Requirements: • +1 year of experience in a similar position within Customer Service in an international environment., • Excellent level of Swedish (C1)., • Professional level of English (B2-C1)., • Excellent communication and interpersonal skills., • Team spirit and a proactive attitude., • Hands-on experience with CRM tool/tools. 💡 Why Join Us: • Modern, well-equipped offices with high-end technology., • Special benefits and discounts on company services and products., • Comprehensive training programs for professional growth and leadership development., • Dedicated support team to assist with administrative and operational tasks., • Dynamic, fast-paced environment offering impressive career development opportunities. We cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, colour, religion, gender identity, sexual orientation, origin, disability, or any other factor. Our differences enable us to be a better team; one that makes better decisions, drives innovation, and delivers better results. Join us today and make a difference, one smile at a time!

🚀 Sales Development Representative (DACH) 📍 Barcelona (Hybrid) 💰 €50–60k OTE I’m working with a fast-growing SaaS company transforming the hospitality industry across Europe. They’re now hiring a German-speaking SDR to help drive expansion into the DACH market. If you enjoy opening doors, creating opportunities, and building pipeline, this could be a great next step. 🌟 Why join? • Join a high-growth SaaS company scaling across Europe, • Real impact on revenue and market expansion, • Hybrid working in Barcelona, • Clear career progression into AE roles, • International team, fast-moving environment 🎯 The role You’ll be responsible for creating new opportunities across the DACH region and building pipeline for the senior sales team. You’ll be: • Prospecting hospitality businesses across DACH, • Running multi-channel outbound (calls, email, LinkedIn), • Identifying and engaging decision-makers, • Qualifying prospects and booking demos for AEs, • Managing pipeline and activity in CRM, • Collaborating with sales & product teams to refine messaging, • Occasionally supporting industry events across Europe ✅ What they’re looking for • Native-level German + fluent English, • Experience in SDR / BDR / outbound prospecting (SaaS preferred), • Comfortable with cold outreach and building pipeline, • Strong communication and resilience, • Curious, proactive and motivated to grow in SaaS 💬 If you’re a German-speaking SDR looking for your next challenge, feel free to apply or message me directly for a confidential chat.

Are you a motivated IT Infrastructure Project Manager? Are you looking for a new challenge and the opportunity to work in a unique, high‑impact environment? An environment where you will shape the IT workplace, security, network, and hosting platforms that support engineers delivering cutting‑edge projects across Aeronautics, Space, Rail, Telecom, Automotive, Defense, Health, Science, Services, and Environment. Are you eager to work in a vibrant Mediterranean city, renowned for its exceptional food, lively nightlife, and thriving culture and creativity? Would you like to join a team that truly values: • Agility and adaptability, • The voice of the customer, • Challenging assumptions, • Collaborative language Job Purpose Lead the end-to-end delivery of complex infrastructure initiatives, and own a portfolio including Microsoft 365 migration, data center moves, network transformation, security rollout, cloud initiatives, across multiple business units. Own the scope, schedule, budget, risks, and stakeholder alignment, while ensuring adherence to engineering and change management standards. Program & Project Ownership • Translate strategic business outcomes into clear project scope, success criteria, and phased roadmaps., • Develop integrated project plans, budgets, resource models, and procurement timelines., • Lead the successful delivery of initiatives such as:, • Microsoft 365 migrations, • Data center moves, • Network implementations (core, edge, Wi-Fi, SD-WAN), segmentation, OT/IoT connectivity., • Cloud landing zones, hybrid cloud connectivity, identity integration, • Security solutions: PAM, firewalls, WAF.., • Workplace modernization: Intune/MDM, collaboration tools, Copilot Chat., • Backup and DR orchestration, including resilience and failover testing., • Coordinate cross-functional teams (Engineering, Security, Applications, Operations, Vendors) with defined RACI models and scheduled change windows. Qualifications, Experience & Skills Education & Certifications • Bachelor’s degree in computer science, Engineering, Information Systems, or a related field., • 3–7+ years of experience in IT, with at least 3 years managing mid-to-large-scale infrastructure projects (multi-site or enterprise-level), • Demonstrated successful delivery in at least three of the following domains:, • Microsoft 365 migration, • Data center migration, • Network core/SD-WAN implementation, • Cloud/hybrid architecture projects, • Workplace/endpoint modernization, • Project Management Tools: MS Project (or equivalent), ServiceNow, Power BI., • Strong executive communication and stakeholder engagement., • Knows how to navigate between central and regional business units in large and global organizations, • Analytical thinking and structured problem-solving., • English is mandatory, • Spanish, Italian, or French is a strong plus, • Office‑based role in Barcelona, • WorkFlex policy: 50% (hybrid working model)

¡Atención, amante de la tecnología! Si eres una persona curiosa, creativa y con pasión por la innovación, ¡esta oportunidad es para ti! En nuestro equipo, buscamos mentes inquietas como la tuya, dispuestas a formar parte de Comunidades tecnológicas donde construir conjuntamente. ¡Prepárate para un viaje emocionante! Pero, antes de nada, ¿nos presentamos? Somos atmira, un ecosistema de interacción centrado en las personas. Nuestro objetivo es ayudarte a desarrollarte tanto personal como profesionalmente. A través de nuestro Club, podrás relacionarte, vivir experiencias profesionales y alcanzar tus metas. En atmira, tú eres el protagonista y tienes el poder de explorar tu potencial con #Icouldbe. Y ahora que ya nos conocemos un poco más… ¿A qué te vas a dedicar? Buscamos un/a AI Engineer especializado en Cognigy para participar en proyectos de automatización conversacional (voz/chat) e integración de la plataforma con sistemas corporativos. Responsabilidades • Configurar y desarrollar agentes conversacionales en Cognigy (Flows, Endpoints, Slots, Handover)., • Integrar Cognigy con sistemas corporativos mediante REST APIs, Webhooks o conectores., • Implementar extensiones personalizadas (JavaScript/TypeScript)., • Integrar canales: Teams, Twilio, WhatsApp, Webchat, Genesys, NICE, etc., • Configurar soluciones de Voice AI (STT/TTS) cuando aplique., • Ejecutar pruebas, debugging, revisión de logs y ajustes de comportamiento., • Preparar despliegues entre entornos (dev–pre–prod)., • Documentar diseños, integraciones, dependencias y consideraciones técnicas., • Acompañar al equipo de negocio/cliente en aclaraciones técnicas y workshops. Requisitos imprescindibles • Experiencia previa con Cognigy en entornos reales., • Experiencia integrando sistemas mediante APIs REST., • Conocimientos de JavaScript/TypeScript (nivel suficiente para extensiones, lógica y adapters)., • Experiencia en proyectos de chatbots, voicebots o contact center AI., • Capacidad de interlocución técnica con cliente y con arquitectura., • Nivel de inglés suficiente para documentación. ¿Te resulta interesante? Aún tenemos mucho más que contarte: 🌱 Un fantástico equipo de personas que te ayudarán a desarrollarte y encontrar tu sitio dentro de una empresa dinámica, innovadora y ágil. 🏘️ Open Spaces, espacios abiertos al conocimiento que facilitan la colaboración y una metodología de trabajo híbrida, flexible y sostenible. 💼 Metodología Smart Working: modelo híbrido de teletrabajo. ⏰ Horario flexible. 📅 Jornada intensiva viernes, julio y agosto. 🏖️ Vacaciones: 23 días. 🌟 Atmira Flex: ticket restaurant, abono de metro, seguro médico y guardería a tu disposición en nuestra plataforma de retribución flexible. 👟 Con nuestra Comunidad de Ambassadors siempre estarás activ_: deportes, aventura, planes por la ciudad… 💎¿Colegas del sector? con nuestro Programa de referenciad_s tráel_s a trabajar contigo y recibe un bonus por referenciarl_s. 💻 Dispondrás de una ayuda económica para el wifi si trabajas desde casa. Además de recibir el Home office pack en casa: silla, pantalla, teclado… 🍎 En la oficina siempre encontraras fruta a tu disposición. 🧠 ¿Te duele algo? No te preocupes, tenemos servicios a tu disposición para cuidar tu cuerpo y mente: fisio, talleres de bienestar y diferentes deportes que practicar en equipo. Seguimos con la ronda de presentaciones, y ¿adivina qué?... ¡es tu turno! ¿te sumas a mover atmira?

We are looking for someone to join the sales team in a sales support function. You will get to know the sales process as well as learn about our market leading diverse products by supporting the Global sales team. You will provide full administration to the team including submission of sales orders, recording updates on the CRM system, always ensuring accuracy and speed. Role & Responsibilities • Responsibility for providing administrative support to the Global Sales Team., • Support Field Sales with the contract administration process including but not limited to creating new contracts for new customers and amending or correcting existing contracts – ensuring that all data is correctly input into the relevant CRM system and processed completely through to final billing stage (chasing POs, signed contacts, payment details, etc.), • Lead Validation & Distribution – Validate inbound leads via phone, chat line or email and, based on the lead validation guidance set by the sales organization, assign the lead to the appropriate sales rep for follow up., • When necessary, be the coordinator between the sales rep and corporate legal in situations where legal input is required (i.e., redlining of agreements)., • Working with the current processes in place within the teams and reviewing ways of improving them, • Work closely with Sales Reps, order management team, billing, etc. to ensure sales are accurately recorded and reported in a timely manner. Knowledge and Experience • Ability to handle a busy workload in a calm and professional manner being Proactive/Solution oriented, • Excellent Interpersonal skills – ability to interact with variety of different personalities, not afraid to challenge for follow up information – Both written and verbal, • Attention to detail with the ability to multitask and prioritize tasks accordingly, • Intermediate / Advanced Microsoft Office and Google Suite required, • Knowledge of Salesforce.com or NetSuite system would be advantageous, • Ability to be able to build relationships both internally and externally, • Fluency in English (and other languages based on region), • Self-motivated, trustworthy and builds confidence, • Knowledge and interest in energy commodity markets, • 2+ years of experience in sales admin, sales support, customer service, or similar function

En Actua, creemos en el poder transformador del aprendizaje y en cómo la tecnología puede impulsar el desarrollo profesional y personal. Buscamos para nuestro Learning Solutions Dream Team, un/a Learning Solutions Consultant apasionado/a, creativo/a y con visión estratégica para transformar entornos de aprendizaje corporativo. Si tienes al menos 5 años de experiencia en consultoría e implementación de plataformas LMS y gestión del talento para liderar proyectos con un enfoque consultivo, tecnológico y pedagógico , queremos conocerte. En este rol tendrás la oportunidad de conectar la tecnología con el desarrollo de personas, diseñando experiencias de aprendizaje que impacten positivamente a equipos y organizaciones. Queremos alguien muy tech-savvy , con un nivel avanzado de inglés , experiencia en gestión de proyectos y habilidades excepcionales de comunicación para interactuar con clientes nacionales e internacionales . ¿Qué harás? • Diseñar experiencias transformadoras : Traducir las necesidades de los clientes en soluciones innovadoras basadas en la Totara Talent Experience Platform, ayudando a empresas a alcanzar sus objetivos estratégicos de aprendizaje. • Inspirar y liderar proyectos estratégicos : Analizar y definir requerimientos, diseñar procesos funcionales y operativos, y guiar la implementación de soluciones con un enfoque colaborativo. • Facilitar la creatividad en equipo : Liderar talleres de Design Thinking para dinamizar la toma de decisiones y co-crear soluciones disruptivas con clientes y colegas. • Empoderar a los clientes : Ser el socio estratégico que acompaña a las empresas en su camino hacia el éxito, ayudándoles a maximizar el potencial de sus plataformas de aprendizaje. • Crear impacto tangible: Supervisar el alcance, calidad y sostenibilidad de los proyectos, asegurando que cada solución entregue valor real y medible. • Construir relaciones sólidas: Participar en las acciones de fidelización y preventa, fortaleciendo nuestra red de clientes y partners. Lo que buscamos en ti: • Visión estratégica y pasión por la tecnología : Capacidad para entender cómo las soluciones tecnológicas pueden transformar el aprendizaje en las organizaciones y en cómo utilizar nuestra tecnología para ello. • Habilidades de liderazgo y ownership real : Experiencia en gestión de proyectos y equipos, con la capacidad de motivar y dirigir hacia resultados excepcionales. • Mentalidad colaborativa : Habilidad para trabajar en equipos multiculturales y facilitar sesiones participativas con clientes y stakeholders. • Enfoque consultivo : Experiencia en implementar plataformas LMS y una comprensión profunda de los entornos de formación corporativa y su impacto en negocio. • Comunicación excepcional : Fluidez en español e inglés, con la capacidad de articular ideas complejas de forma clara y convincente. Requisitos Imprescindibles: Vivir en Barcelona es imprescindible (por favor no te apuntes si no vives en la ciudad o alrededores) Licenciado/a Experiencia como Consultor y/o Project Manager gestionando proyectos de implementación de LMS en el sector corporativo (mínimo 3 años) Conocimiento de Administración de LMS’s Experiencia en facilitar sesiones con Design Thinking Tech-savy: con muchas habilidades y pasión por la tecnología Excelentes habilidades de comunicación oral y escrita Liderazgo, facilitación, trabajo en equipo y comunicación Facilidad de aprender rápidamente nuevas tecnologías y metodologías Orientación a resultados Hablar español nativo o bilingue. Nivel de inglés MUY avanzado. Requisitos Deseados: Experiencia en el ámbito de la consultoría. Conocimientos AGILE ¿Qué te ofrecemos? Formarás parte de un equipo apasionado y comprometido con ofrecer soluciones de aprendizaje innovadoras en más de 1.000 organizaciones en España. Trabajamos en un entorno colaborativo y flexible, que fomenta la creatividad, el aprendizaje continuo y el crecimiento profesional. Nos mueve la innovación, y por eso trabarás con las tecnologías más avanzadas y líderes del sector como Totara, Articulate 360 AI, Vyong Go, GoodHabitz y Zoom entre otras. Además: Salario fijo Contrato indefinido Seguro de Salud Adeslas Integral 28 días de vacaciones (26 a escoger + 2 por la empresa) Jornada intensiva en verano (Julio y Agosto) Modelo de trabajo híbrido: 2 días laborales en oficina (libre elección) Viernes tarde libre Horario: Lunes a Jueves de 9-14 y 15-18:30 y Viernes intensivo: 8:30-14:30 Horario flexible de entrada Regalo de cumpleaños (cheque regalo Amazon) Envío de Vermut Electronic mensual Todo el café ecológico que puedas beber Fruta fresca en la oficina con Refruiting (Ametller) Office at Home: Ordenador MacBook Pro, silla, pantallas, soportes, teclado y todo el material necesario Formación profesional en inglés para mejorar las habilidades de comunicación (con objetivo y a éxito) *Recomendado Formación interna con las tecnologías líderes del sector Oportunidades de desarrollo: formación y disponibilidad de días para asistir a conferencias Buen ambiente de oficina con espíritu Startup, políticas de bienestar Formar parte de un sector que tiene mucho impacto en las personas Unos compañeros increíbles Ecosistema de aplicaciones para trabajar y teletrabajar: Zoom, Google Chat, Bookker, Google Drive, TeamWork, Office. Nuestro Proceso: Solicitud con currículum Respuesta a preguntas que nos ayudarán a conocerte mejor Entrevista #1 a través de Zoom con People Team Entrevista #2 a través de Zoom con Learning Solutions Team Entrevista #3 presencial con Dirección Entrevista #4 presencial para presentar un caso de estudio Test de personalidad Oferta En Actua estamos comprometidos en crear una fuerza laboral diversa e inclusiva. Construir equipos diversos se traduce en entornos de trabajo que generan mejores resultados para las personas, los equipos y las organizaciones. Somos una empresa que ofrece igualdad de oportunidades y celebra la diversidad de nuestros empleados, clientes y usuarios.

En Actua, creemos en el poder transformador del aprendizaje y en cómo la tecnología puede impulsar el desarrollo profesional y personal. Buscamos para nuestro Learning Solutions Dream Team, un/a Learning Solutions Consultant apasionado/a, creativo/a y con visión estratégica para transformar entornos de aprendizaje corporativo. Si tienes al menos 5 años de experiencia en consultoría e implementación de plataformas LMS y gestión del talento para liderar proyectos con un enfoque consultivo, tecnológico y pedagógico , queremos conocerte. En este rol tendrás la oportunidad de conectar la tecnología con el desarrollo de personas, diseñando experiencias de aprendizaje que impacten positivamente a equipos y organizaciones. Queremos alguien muy tech-savvy , con un nivel avanzado de inglés , experiencia en gestión de proyectos y habilidades excepcionales de comunicación para interactuar con clientes nacionales e internacionales . ¿Qué harás? • Diseñar experiencias transformadoras : Traducir las necesidades de los clientes en soluciones innovadoras basadas en la Totara Talent Experience Platform, ayudando a empresas a alcanzar sus objetivos estratégicos de aprendizaje. • Inspirar y liderar proyectos estratégicos : Analizar y definir requerimientos, diseñar procesos funcionales y operativos, y guiar la implementación de soluciones con un enfoque colaborativo. • Facilitar la creatividad en equipo : Liderar talleres de Design Thinking para dinamizar la toma de decisiones y co-crear soluciones disruptivas con clientes y colegas. • Empoderar a los clientes : Ser el socio estratégico que acompaña a las empresas en su camino hacia el éxito, ayudándoles a maximizar el potencial de sus plataformas de aprendizaje. • Crear impacto tangible: Supervisar el alcance, calidad y sostenibilidad de los proyectos, asegurando que cada solución entregue valor real y medible. • Construir relaciones sólidas: Participar en las acciones de fidelización y preventa, fortaleciendo nuestra red de clientes y partners. Lo que buscamos en ti: • Visión estratégica y pasión por la tecnología : Capacidad para entender cómo las soluciones tecnológicas pueden transformar el aprendizaje en las organizaciones y en cómo utilizar nuestra tecnología para ello. • Habilidades de liderazgo y ownership real : Experiencia en gestión de proyectos y equipos, con la capacidad de motivar y dirigir hacia resultados excepcionales. • Mentalidad colaborativa : Habilidad para trabajar en equipos multiculturales y facilitar sesiones participativas con clientes y stakeholders. • Enfoque consultivo : Experiencia en implementar plataformas LMS y una comprensión profunda de los entornos de formación corporativa y su impacto en negocio. • Comunicación excepcional : Fluidez en español e inglés, con la capacidad de articular ideas complejas de forma clara y convincente. Requisitos Imprescindibles: Vivir en Barcelona es imprescindible (por favor no te apuntes si no vives en la ciudad o alrededores) Licenciado/a Experiencia como Consultor y/o Project Manager gestionando proyectos de implementación de LMS en el sector corporativo (mínimo 3 años) Conocimiento de Administración de LMS’s Experiencia en facilitar sesiones con Design Thinking Tech-savy: con muchas habilidades y pasión por la tecnología Excelentes habilidades de comunicación oral y escrita Liderazgo, facilitación, trabajo en equipo y comunicación Facilidad de aprender rápidamente nuevas tecnologías y metodologías Orientación a resultados Hablar español nativo o bilingue. Nivel de inglés MUY avanzado. Requisitos Deseados: Experiencia en el ámbito de la consultoría. Conocimientos AGILE ¿Qué te ofrecemos? Formarás parte de un equipo apasionado y comprometido con ofrecer soluciones de aprendizaje innovadoras en más de 1.000 organizaciones en España. Trabajamos en un entorno colaborativo y flexible, que fomenta la creatividad, el aprendizaje continuo y el crecimiento profesional. Nos mueve la innovación, y por eso trabarás con las tecnologías más avanzadas y líderes del sector como Totara, Articulate 360 AI, Vyong Go, GoodHabitz y Zoom entre otras. Además: Salario fijo Contrato indefinido Seguro de Salud Adeslas Integral 28 días de vacaciones (26 a escoger + 2 por la empresa) Jornada intensiva en verano (Julio y Agosto) Modelo de trabajo híbrido: 2 días laborales en oficina (libre elección) Viernes tarde libre Horario: Lunes a Jueves de 9-14 y 15-18:30 y Viernes intensivo: 8:30-14:30 Horario flexible de entrada Regalo de cumpleaños (cheque regalo Amazon) Envío de Vermut Electronic mensual Todo el café ecológico que puedas beber Fruta fresca en la oficina con Refruiting (Ametller) Office at Home: Ordenador MacBook Pro, silla, pantallas, soportes, teclado y todo el material necesario Formación profesional en inglés para mejorar las habilidades de comunicación (con objetivo y a éxito) *Recomendado Formación interna con las tecnologías líderes del sector Oportunidades de desarrollo: formación y disponibilidad de días para asistir a conferencias Buen ambiente de oficina con espíritu Startup, políticas de bienestar Formar parte de un sector que tiene mucho impacto en las personas Unos compañeros increíbles Ecosistema de aplicaciones para trabajar y teletrabajar: Zoom, Google Chat, Bookker, Google Drive, TeamWork, Office. Nuestro Proceso: Solicitud con currículum Respuesta a preguntas que nos ayudarán a conocerte mejor Entrevista #1 a través de Zoom con People Team Entrevista #2 a través de Zoom con Learning Solutions Team Entrevista #3 presencial con Dirección Entrevista #4 presencial para presentar un caso de estudio Test de personalidad Oferta En Actua estamos comprometidos en crear una fuerza laboral diversa e inclusiva. Construir equipos diversos se traduce en entornos de trabajo que generan mejores resultados para las personas, los equipos y las organizaciones. Somos una empresa que ofrece igualdad de oportunidades y celebra la diversidad de nuestros empleados, clientes y usuarios.

Position: Sales Specialist Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo. Location: Barcelona, Spain Employment type: Full-time DUTIES AND RESPONSIBILITIES * • Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses, • Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools), • Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs, • Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers, • Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently, • Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests, • Follow established service standards, procedures, and escalation protocols to ensure quality and consistency, • Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery REQUIREMENTS * • Native / fluent in Dutch, both verbal and written. Proficiency in English (minimum B2 level), • High school diploma or equivalent; higher education or vocational training in business, communication, or a related field is an advantage, • Proven experience in customer service, or a similar client‑facing role, • Proficiency in customer management systems (e.g., CRM platforms) and familiarity with enterprise software (such as SAP or similar systems), • Strong communication and interpersonal skills, with a customer‑focused and solution‑oriented approach, • Ability to multitask, manage priorities, and maintain accuracy under pressure xcskxlj, • Basic technical understanding or interest in products/services relevant to the companys field, • Commitment to continuous learning, adaptability, and collaboration in a fast‑paced environment, • Be set up and living in Barcelona, with your NIE and remote work set up OFFER * • Excellent remuneration package based on experience, skills and performance, • Working schedule: Monday to Friday, 9-18hr, • Be part of a dynamic and creative team with positive and friendly atmosphere, • Guidance and tools to reach career potential #J-18808-Ljbffr

#128640; Sales Development Representative (DACH)#128205; Barcelona (Hybrid)#128176; €50–60k OTE Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. I'm working with a fast-growing SaaS company transforming the hospitality industry across Europe . They're now hiring a German-speaking SDR to help drive expansion into the DACH market .If you enjoy opening doors, creating opportunities, and building pipeline , this could be a great next step. #127775; Why join? • Join a high-growth SaaS company scaling across Europe, • Real impact on revenue and market expansion, • Hybrid working in Barcelona, • Clear career progression into AE roles, • International team, fast-moving environment #127919; The roleYou'll be responsible for creating new opportunities across the DACH region and building pipeline for the senior sales team.You'll be: • Prospecting hospitality businesses across DACH, • Running multi-channel outbound (calls, email, LinkedIn), • Identifying and engaging decision-makers, • Qualifying prospects and booking demos for AEs, • Managing pipeline and activity in CRM, • Collaborating with sales & product teams to refine messaging, • Native-level German + fluent English, • Experience in SDR / BDR / outbound prospecting (SaaS preferred), • Comfortable with cold outreach and building pipeline, • Strong communication and resilience, • Curious, proactive and motivated to grow in SaaS #128172; If you're a German-speaking SDR looking for your next challenge , feel free to apply or message me directly for a confidential chat.

Welcome to MVST We’re a full product delivery studio based in Munich and Barcelona, on a mission to help companies build products and services that truly make a difference in the world. At MVST, we take ideas from 0 to 1 — whether it’s through strategy, UX/UI design, product management, or software development. We empower and collaborate with businesses at every pivotal stage to craft tailor‑made digital experiences that stand out. What makes us unique? A few things We’re completely independent. We’re known for innovative design, progressive ways of working, and cutting‑edge technology. And most importantly… we don’t take ourselves too seriously. We believe in enjoying the journey, celebrating wins (big or small), and creating things that matter. Our services are Full Product Delivery Product Management & Strategy UI/UX Design Software Development ⚙️ DevOps / MLOps / AI Role Overview We are seeking a highly motivated Full Stack Developer to join our dynamic and growing team. As a Full Stack Developer, you will be responsible for developing and maintaining web + mobile applications. You will work with a team of talented developers, designers, and product managers to create innovative software solutions that meet our clients’ needs. Develop and maintain web + mobile applications and services using modern web technologies Write clean, maintainable, and well‑documented code Collaborate with cross‑functional teams to design, implement, and test new features and functionality Participate in code reviews and contribute to the development of best practices and coding standards Debug and troubleshoot issues in production and non‑production environments Keep up‑to‑date with emerging trends and technologies in web development Ideal Qualifications Professional 4+ years working experience in full‑stack web/mobile app development Proficiency in front‑end development technologies around JavaScript, and related frameworks such as React, Vue, React Native and/or Flutter Proficiency in back‑end development technologies such as Node.js, Express or similar frameworks Experience with relational databases (e.g., PostgreSQL) and NoSQL databases (e.g., MongoDB) Experience with source control management tools (e.g., Git) Strong problem‑solving skills and attention to detail Excellent communication in English and interpersonal skills Ability to work effectively both independently and as part of a team Nice to have Experience with cloud platforms such as AWS, GCP, or Azure Familiarity with containerisation and orchestration technologies such as Docker and Kubernetes Experience with agile development methodologies Perks & Benefits at MVST At MVST, we support our team inside and outside the office with a range of perks: Fully stocked offices with great coffee, granola, cereals, and more Flexible hours and remote work options 25 annual vacation days + 2 extra days off over the holidays (24.12 & 31.12) €500 travel budget to work from our Munich or Barcelona offices Company-sponsored retreats (Mallorca, Italy), hackathons, and monthly events like breakfasts, lunches, and after‑works €1,500 annual learning budget + access to Udemy courses Spanish Language Courses Home office setup support if you live over 60 min from the office €50 monthly top‑up for lifestyle perks: choose from meal and transport vouchers (via Cobee), Urban Sports Club or Alan Health Insurance. You can also opt into salary sacrifice through Cobee for additional tax savings on meals and transport. Our Recruitment Process While the process might slightly vary depending on the role, here’s what you can typically expect: Intro Call – A quick 15–20 minute chat with someone from our People team Take‑home Assignment – You’ll have one week to complete a task relevant to the role Technical Interview – A 1-hour deep dive with the Hiring Manager Founder Call – A 30–60 minute conversation to connect with one of our founders Team Meetup – If you’re based near one of our offices, we might invite you to visit and meet the team in person Equal Opportunities at MVST At MVST, we know that our strength lies in our people, and in the diversity of perspectives, experiences, and backgrounds they bring. We’re committed to building inclusive, supportive, and diverse teams that reflect the world we design for. We warmly welcome applications from people of all cultures, identities, genders, sexual orientations, abilities, and age groups. Everyone deserves to feel valued and respected at work, and we work hard to foster an environment where that’s the standard; free from discrimination, bias, or harassment. Please note As English is our official working language at MVST, we kindly ask that all applications be submitted in English . If you are applying from outside the EU , please clearly state this in your application. We are looking forward to hearing from you. #J-18808-Ljbffr

Work Hard, Play Hard, and Soak Up the Sun in Barcelona! Why settle for a standard office view when yours could be the Mediterranean Sea? Barcelona is the ultimate destination for those who want a thriving career and a world‑class lifestyle. ️ Imagine finishing your workday and heading straight to the beach, or exploring the hidden tapas bars of the Gothic Quarter. From the iconic architecture to the non‑stop energy, this city is a playground for ambitious professionals. Come for the job, stay for the magic! ✨ Join a global leader in the digital space where creativity meets data! We foster a vibrant, inclusive environment that empowers our team to innovate and grow. With a hybrid work model and a focus on continuous development, we make sure you have the tools to become a true industry expert while enjoying a great work‑life balance. Your role As an Account Executive, you are the strategic bridge to the world’s top media and creative agencies! Your mission is to help agencies grow their clients’ businesses by mastering our cutting‑edge advertising platform. You’ll be the face of innovation, turning agency partners into long‑term collaborators through expert storytelling and data‑driven strategies. Your Responsibilities Proactive Growth: Hunt for high‑potential agency accounts through self‑driven outreach and smart prospecting. Own the Cycle: Manage the full sales journey, from that first exciting pitch to closing the big deal. Creative Strategy: Design tailored ad strategies—think Video and Shopping ads—that align perfectly with client goals. Relationship Building: Become a trusted advisor for agency planners and buyers, ensuring long‑term revenue growth. ❤️ Product Expert: Stay ahead of the curve by educating partners on new formats, platform updates, and best practices. Collaborate: Work closely with the lead generation team to sharpen target quality and hit your revenue targets. ✅ Your Profile Language Master: Native‑level Dutch (C2) and excellent English (C1). ️ Sales Pro: Proven experience in digital ad sales or agency account management. Deal Closer: A track record of independently building pipelines, negotiating, and closing with decision‑makers. Tech‑Savvy: Strong experience with CRM tools (Salesforce is a plus!) and analyzing customer data. Industry Savvy: You understand how agencies tick, from media buying to client relationships. Our Offer Flexibility: A full‑time, hybrid position in beautiful Barcelona (39h/week). Referral Rewards: Earn big bonuses for bringing your talented friends along! Growth: Continuous skill development, certifications, and specialized sales training. Support: Clear career paths backed by dedicated coaches and a motivating team. Location Barcelona, Spain Schedule a meeting with our Recruiter We’re excited to learn more about your experience and explore how you can contribute to our success. Reach out to schedule a casual chat! #J-18808-Ljbffr

A Little Bit About Flanks Flanks is shaking up the wealth management industry by making it simpler and way more efficient for financial institutions. Our SaaS platform is designed to help banks, family offices, and wealth managers get a full picture of their clients' financial assets all in one place. Founded in 2019 and based in Barcelona, we’ve brought together a team of passionate wealth management and tech pros, all with a shared goal: to change how wealth management is done. Backed by €23 million in investment, we’re growing fast, and we’re not stopping anytime soon! What We Stand For People First – our team comes first. We want every Flanker to feel at home, engaged, and part of something bigger. Keep Growing – as the company grows, so should you. We’re all about personal and professional development here. Think Twice, Act Once – we believe in thoughtful decisions, considering the impact on both our team and our clients before taking action. If you’re looking for a place where you can grow and make an impact at a fast-paced, exciting fintech startup, this might just be the place for you! ✨ About The Role We’re looking for a Senior Security Engineer to join the Security Team at Flanks and take a leading role in strengthening our security foundations. You’ll help us stay secure and resilient across all layers — from code to cloud — working closely with engineers and leadership to make security a core part of how we build. We want someone with a hacker’s mindset , strong technical skills, and a proactive attitude. Someone who doesn’t just find vulnerabilities, but fixes them and improves the system for everyone. What You'll Do ️ Continuously evolve our tools, practices, and culture of security. Lead security initiatives across our stack (apps, infrastructure, and processes). Define and implement security best practice along all SDLC. Collaborate with teams to design secure architectures and validate security requirements. What We'd Love To See Deep experience in ethical hacking, pentesting, and secure software design. Strong knowledge of Python, JavaScript, Kubernetes, and GCP. Ability to understand code, automate security tasks, and design scalable defenses. Hands‑on with cloud security, appsec, and infra security. Self‑driven, curious, and collaborative — a true security builder. Language Proficiency: Professional proficiency in both English and Spanish to collaborate effectively in our bilingual environment ️. Bonus points Experience with security automation or detection engineering. Contributions to CTFs, security research, or open‑source projects. What We Offer A full‑time, permanent contract. We offer what we think is fair compensation (€40k - €60k) A cool office between Sants Estació and Plaça Espanya with stunning views of Barcelona. ️✨ Flexible working hours and hybrid work options. ⏰ Paid day off on your birthday. Weekly fresh fruit, coffee, and tea on tap. Friday happy hours after our all‑hands meetings (totally optional, of course!). Team‑building events to bond and have fun. Health insurance and flexible compensation with Alan. A digital canteen, thanks to Nora Real Food, subsidised at 50%. ️ A yearly training budget to keep growing. The hiring process ⚙️ Send us your CV, cover letter, etc. You’ll have a chat with our People Operations Specialist, Nicolás Guilarte. A meeting with our CTO, Sergi Lao A technical discussion meeting with some of Flanks team members. Any extra meetings you (or we) might need to iron out any questions. We send you an offer! We aim to keep things moving fast—ideally wrapping things up in one to four weeks. ⏳ If this sounds like a good fit for you, we’d love to hear from you. Don’t hesitate to send us your CV and/or cover letter. ✉️ At Flanks, we believe in fostering diversity and inclusion across everything we do. We’re proud to be an equal opportunity employer, and we welcome all applications regardless of race, religion, gender, age, or disability status. Additionally, we have an Equality Plan in place to ensure fairness and inclusivity in all our policies and practices. Redefining the wealth management industry to make it simpler, seamless, and accessible to more people. #J-18808-Ljbffr

Customer Service Executive Sector: Juguetes y piezas de colección Ubicación: España, Barcelona Tipo de contrato: Full time, permanente HK ) es una de las principales compañías globales en la industria de la cultura pop y el entretenimiento. Centrada en la propiedad intelectual (IP), POP MART ha construido una plataforma integral para la incubación creativa y la operación de IP, empoderando a creadores de todo el mundo y ofreciendo a los consumidores productos emocionantes, servicios y experiencias inmersivas. POP MART identifica y apoya a artistas y diseñadores emergentes a nivel internacional, creando IPs de personajes populares a través de un sólido sistema de desarrollo y gestión. POP MART opera más de 500 tiendas físicas y más de 2.300 Robo Shops en más de treinta países y regiones, y mediante múltiples plataformas de comercio electrónico transfronterizo llega a audiencias en más de noventa países y regiones, llevando alegría a jóvenes consumidores en todo el mundo. Nuestras iniciativas incluyen el primer parque temático inmersivo del mundo en la industria de los art toys, la expansión de sus IPs en los mercados globales mediante licencias y co-branding con marcas líderes, y la organización de exposiciones de art toys y ferias temáticas de IP a nivel internacional. En Europa, POP MART ha establecido una fuerte presencia en mercados clave como Reino Unido, Francia, Italia, Alemania, Países Bajos y España, y está expandiéndose hacia nuevos mercados de alto potencial. POP MART es una empresa dinámica, con un equipo joven y multicultural, donde podrás: Contribuir al crecimiento del negocio europeo que combina retail, arte y narración creativa Trabajar con equipos apasionados en diferentes países, unidos por el amor a los juguetes de diseño y experiencias de cliente únicas Desarrollar tus habilidades a través de proyectos prácticos, aprendizaje colaborativo y oportunidades para explorar nuevas ideas Un sistema estructurado de bonus vinculado al rendimiento de la empresa Acceso a un programa confidencial de asistencia al empleado (EAP) para apoyo psicológico y de bienestar Eventos de equipo regulares para compartir ideas y celebrar logros El/la Customer Service Executive (CSE) desempeñará un papel clave apoyando a los clientes minoristas y de comercio electrónico de POP MART en Europa. El rol abarca la gestión de reclamaciones en tienda, el servicio postventa, el seguimiento de productos defectuosos y el soporte al servicio online. En estrecha colaboración con la sede central, el/la CSE garantizará que los comentarios de los clientes sean recogidos, escalados y resueltos, contribuyendo tanto a la satisfacción del cliente como a la mejora operativa. El/la candidato/a ideal tendrá una fuerte orientación al servicio, excelentes habilidades de comunicación y resiliencia en la gestión de reclamaciones en entornos minoristas y online de ritmo acelerado. Soporte a tiendas locales: Gestionar reclamaciones en tienda (disputas en las colas, actividades de revendedores, problemas de actitud en el servicio), asegurando una resolución rápida y justa. Comunicación con clientes: Interactuar con clientes mediante los canales adecuados (presencial, teléfono o chat) para aclarar inquietudes, identificar causas raíz y garantizar un proceso de resolución completo. Postventa en tienda: Gestionar reembolsos y cambios por problemas de calidad, coordinándose con la sede central para cerrar los casos de manera eficiente y puntual. Gestión de productos defectuosos: Registrar y categorizar reclamaciones, documentar las causas, hacer seguimiento de volúmenes según nivel de defecto y decidir la gestión correspondiente (devolución a almacén, uso para exposición o destrucción). Feedback y mejora: Recoger problemas recurrentes de clientes, elaborar informes estructurados y colaborar con la sede central para optimizar productos y servicios. Mínimo 1 año de experiencia en atención al cliente o en un rol de servicio similar (ej. retail, hostelería). Se valora experiencia previa en gestión de reclamaciones y relaciones con clientes. Nativo o competencia profesional (nivel B2 o superior) del castellano, con inglés requerido como segundo idioma de trabajo. Capacidad para identificar rápidamente las necesidades del cliente, analizar problemas y proponer soluciones prácticas y rápidas. Fuerte orientación al cliente, con capacidad de gestionar emociones y mantener la profesionalidad en situaciones difíciles. Familiaridad con sistemas CRM y herramientas de atención al cliente; velocidad mínima de tecleo: 50 palabras por minuto Experiencia en la industria del juguete o en retail de cultura pop Conocimiento del panorama retail local y europeo Comprensión de las tendencias en el mercado de art toys y coleccionables Competencia en mandarín (se considerará una ventaja para la comunicación con la sede central)

#128640; Sales Development Representative (DACH)#128205; Barcelona (Hybrid)#128176; €50–60k OTE Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. I'm working with a fast-growing SaaS company transforming the hospitality industry across Europe . They're now hiring a German-speaking SDR to help drive expansion into the DACH market .If you enjoy opening doors, creating opportunities, and building pipeline , this could be a great next step. #127775; Why join? • Join a high-growth SaaS company scaling across Europe, • Real impact on revenue and market expansion, • Hybrid working in Barcelona, • Clear career progression into AE roles, • International team, fast-moving environment #127919; The roleYou'll be responsible for creating new opportunities across the DACH region and building pipeline for the senior sales team.You'll be: • Prospecting hospitality businesses across DACH, • Running multi-channel outbound (calls, email, LinkedIn), • Identifying and engaging decision-makers, • Qualifying prospects and booking demos for AEs, • Managing pipeline and activity in CRM, • Collaborating with sales & product teams to refine messaging, • Native-level German + fluent English, • Experience in SDR / BDR / outbound prospecting (SaaS preferred), • Comfortable with cold outreach and building pipeline, • Strong communication and resilience, • Curious, proactive and motivated to grow in SaaS #128172; If you're a German-speaking SDR looking for your next challenge , feel free to apply or message me directly for a confidential chat.

pEnterprise Bot is the leading provider of GenAI, Conversational AI, and automation software, headquartered in Zurich, Switzerland. Our intelligent virtual assistants and automation tools help organizations improve efficiency, reduce costs, and deliver exceptional customer experiences across industries such as banking, insurance, and logistics. Our mission is to become the world’s #1 AI-driven automation software provider within the next five years. /ppbr/ppWe work with leading companies such as the SIX Group (Swiss Stock Exchange), SWICA, Generali, and others to enhance customer interactions and automate business processes using our cutting-edge Conversational AI technology. /ppbr/ppOur global team includes more than 70 highly skilled professionals from diverse backgrounds. /ppbr/ppWe foster an open, progressive company culture with state-of-the-art technology and flat hierarchies. At Enterprise Bot, you’ll experience a unique blend of passion, purpose, challenge, and fun. /ppbr/ppstrongTasks /strong /ppWe’re building something ambitious. /ppbr/ppWe help enterprises deploy AI-powered conversational solutions (voice, chat, and email) that work in real-world, complex environments — deeply integrated into CRMs, contact centers, and core enterprise systems. /ppbr/ppWe are looking for a highly technical AI Solutions Engineer to lead implementations end-to-end. /ppbr/ppThis is not a no-code operator role. This is not a project coordinator role. This is a hands-on technical builder role with direct exposure to enterprise clients. /ppbr/ppYou’ll design architectures, own integrations, solve complex technical challenges, and work directly with engineering and IT teams on the client side. Work with Project Managers and CSMs internally for delivering projects. /ppbr/ppstrongWhat you'll own: /strong /pulliDesign and implement end-to-end conversational AI architectures across chat, email, voice, agent assist, and automation workflows. /liliArchitect scalable, production-grade integrations between AI platforms and enterprise ecosystems. /liliIntegrate AI solutions with contact center platforms (e.g., Genesys Cloud / Engage), CRM systems (Salesforce, Microsoft Dynamics), ITSM tools (ServiceNow, BMC Remedy), and collaboration tools (Microsoft Teams, Outlook, O365). /liliConnect solutions to telephony providers, IVR systems, voice streaming services, and audiohook pipelines. /liliImplement integrations with messaging channels such as WhatsApp and email gateways. /liliBuild and maintain robust API-based integrations (REST, webhooks, OAuth2, JSON). /liliTranslate business requirements into scalable, production-ready technical architectures. /liliTroubleshoot complex integration issues across distributed systems. /liliWork directly with client IT teams, solution architects, CRM administrators, and technical project leads to design and implement solutions that meet enterprise requirements. /liliLead technical workshops and solution discussions with client engineering and architecture teams. /liliCollaborate internally with Project Managers and Customer Success Managers to deliver projects successfully. /liliContinuously improve internal implementation frameworks, deployment standards, and technical best practices. /li /ulpbr/ppYou won’t just configure tools. You’ll engineer production-grade AI deployments in complex enterprise environments. /ppbr/ppstrongRequirements /strong /ppThis role sits at the intersection of engineering and delivery, requiring a strong technical foundation and the ability to implement and integrate complex solutions within enterprise environments. /ppbr/pulli4+ years of experience in API integrations, backend engineering, or system integration projects. /liliStrong understanding of RESTful API design and consumption, authentication and authorization mechanisms (OAuth2, JWT, SSO, and token-based systems), as well as JSON, payload transformation, and data mapping. /liliFamiliarity with webhooks, event-driven architectures, asynchronous workflows, and system architecture fundamentals. /liliExperience with logging, monitoring, and troubleshooting production systems. /liliHands-on experience integrating with CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot. /liliExperience working with contact center ecosystems (e.g., Genesys Cloud / Engage or similar). /liliExperience integrating with ITSM systems such as ServiceNow, BMC Remedy, or JIRA Service Management. /liliExposure to conversational AI, NLP, voice automation, IVR systems, email automation, and routing systems. /liliStrong debugging and troubleshooting mindset and the ability to resolve complex integration issues. /liliComfortable operating in enterprise technical environments and leading technical discussions, constructively challenging assumptions, clearly explaining architectural trade-offs, and acting as a trusted technical counterpart to clients and internal teams. /liliScripting experience with languages such as JavaScript, Python, or similar. /liliLanguage skills: Professional working proficiency in English (required) and German and/or French (required). /li /ulpbr/ppstrongBonus Points /strong /pulliHands-on experience with Genesys contact center ecosystems /liliExperience with middleware or integration platforms. /liliExperience deploying AI solutions in production environments. /li /ulpbr/ppstrongBenefits /strong /pulliWork on real AI deployments — not slide decks. /liliHigh ownership and autonomy. /liliDirect exposure to enterprise clients. /liliWork with cutting-edge conversational AI technologies. /liliBe part of building our Barcelona technical hub from the ground up. /li /ulpbr/ppIf you enjoy building, solving real integration challenges, and deploying AI where it truly matters, this role is for you! /p

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Somos una familia internacional que vive en Alella y buscamos una niera de confianza para nuestro hijo.Hablamos ingls en casa, y nuestro hijo Charlie habla cataln y espaol en la escuela.It's better if you have a car because of where we live.If not, we can chat more about logistics and how it would w

Icelandic-Speaking Customer Service Representative Location: Barcelona, Spain Salary: 1,8002,000 gross/month What You Will Do Handle customer booking inquiries via phone, email, and chat Provide clear, accurate information and effective solutions Support customers with professionalism, empathy, and

Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.Handle customer inquiries via phone, email, and chat in Norwegian and English.Assist customers with booking‑related questions, technical support, and general inquiri

Key Responsibilities: Handle customer inquiries via phone, email, and chat in Norwegian and English.Assist customers with booking-related questions, technical support, and general inquiries.Provide effective solutions by troubleshooting and understanding customer needs.Maintain accurate records of c

Responsibilities: • Lead the design, development, and implementation of machine learning models to improve various aspects of online poker game play, including player behavior analysis, game fairness, fraud detection, and game optimization. Experience with Chat Bots, Security and Fairness • Game

This is an opportunity to work hands-on in a fast-paced environment with cutting-edge products, including music and audiovisual technology! Key Responsibilities: Address customer inquiries through phone, email, and chat, providing efficient and solution-oriented support Maintain thorough knowledge o

This is an opportunity to work hands-on in a fast-paced environment with cutting-edge products, including music and audiovisual technology! Key Responsibilities: Address customer inquiries through phone, email, and chat, providing efficient and solution-oriented support Maintain thorough knowledge o

Experience with desktop and mobile operating systems (e. Knowledge of desktop and mobile application software (e. Familiarity with IT support delivery models (phone, chat, email, deskside, self-service).

Use experiments, cohorts, and qualitative insight to continuously improve outcomes. Onboarding Co-Pilot will be a GenAI-powered, chat-based interface that guides creators from first touch to first value — helping them understand what to build, why it matters, and how to succeed, all through a conv