IT Operator with English (Afternoon shift from 15:00 to 23:00)
hace 7 días
Seville
Econocom Services is currently seeking a Junior IT Operator to join our team. If you're passionate about technology, interested in system monitoring and IT operations, and looking to develop your career in a fast-paced, forward-thinking environment, we'd be excited to connect with you! Key Responsibilities • Real-time monitoring of critical systems and applications to promptly detect incidents., • Log, classify, and prioritize incidents, resolving low-impact issues and escalating more complex ones., • Collaborate with technical teams and other departments to ensure incident resolution., • Conduct preliminary analysis and apply basic solutions to recurring incidents., • Maintain detailed incident records and generate status and resolution reports., • Ensure incidents are resolved within agreed SLA timeframes., • Follow established operational procedures for incident management., • Escalate critical or complex incidents with complete and accurate information., • Proficiency in ServiceNow for incident logging and prioritization., • Experience with monitoring tools like Datadog., • Solid understanding of basic infrastructure: networks, servers, databases, and operating systems (Windows, Linux)., • Ability to generate reports and interpret operational logs using tools like Excel or Power BI., • Basic scripting skills to automate operational tasks., • Familiarity with ITIL processes, particularly in incident, problem, and change management., • Clear and precise communication with technical teams and end-users., • Ability to stay calm and make quick decisions in critical situations., • A problem-solving mindset with an emphasis on efficiency and collaboration., • Strong ability to identify and resolve incidents swiftly to minimize operational impact., • Effective collaboration with team members and other departments., • Flexibility to adapt to evolving processes and technologies., • Anticipation of potential issues and proactive measures to prevent them., • Contract Type: Permanent., • Location: Madrid.( Hortaleza), • Schedule: 24/7 shifts., • Meal Vouchers. Econocom Services is a key part of the Econocom Group, Europe's leading digital transformation partner for large and medium-sized enterprises and public organizations. In Spain, Econocom Services achieved a turnover of €70M in 2022 with 850 dedicated professionals. Our IT services are structured across five main areas: • Service Desk Innovation, • Modern Workplace, • Advanced Managed Services, • Public and Hybrid Cloud Solutions Our Commitment to Diversity We value each individual for their skills and abilities, regardless of gender, sexual orientation, disability, nationality, or age. Diversity and inclusion are fundamental pillars of our teams. Why Join Us? At Econocom, we offer an opportunity to work on cutting-edge projects, grow your skills, and be part of an inclusive and innovative team. Ready to take your career to the next level? Apply today and let's transform the future together!