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The Ascott Limited is seeking an analytical, self motivated and articulate Development Analyst to join our Business Development Europe team, who collectively spearhead the growth of our Lodging portfolio, when it comes to lease, management and franchise agreements. You will report to a Business Development Director, focusing on a specific scope/region and also at times supporting the wider Europe scope as well. Your immediate team and colleagues are based in London and across Europe and you will be based at our UK Corporate Office in London, collaborating with our support function teams for our European portfolio. As the Development Analyst you will be responsible for: Delivering financial modelling and investment analysis to evaluate development opportunities and project viability Conducting market, competitor, and feasibility research to identify opportunities and provide commercially focused recommendations that support Ascott's growth objectives Preparing business cases, development proposals, and management presentations that communicate insights, risks, opportunities, and investment rationale Supporting the development pipeline through opportunity screening, project tracking, CRM management, and coordination with internal stakeholders Collaborating with internal and external stakeholders to ensure the successful execution of development projects and strategic growth initiatives across Europe To be successful in the role of Development Analyst , we require you to have: Previous experience of 2-3 years in real estate/financial institutions/developer/consultant or operator ideally with focus on hospitality Bachelor's degree (or higher) in Real Estate/Finance/Business Administration Ability to carry out financial analysis to evaluate deals effectively with sound quantitative skills Willingness to travel frequently A critical thinker, solutions-oriented individual with strong analytical skills Capable to work autonomously, yet collaborate and engage with various stakeholders and teams Multilingual (a second language is advantageous) This is your opportunity to take on a key support role as Business Development Analyst, where we offer: Travel allowance to support your daily commute Exclusive staff rates at our European properties, ideal for your own city breaks PERKBOX subscription with retail discounts and perks Employee Assistance Programme (EAP) and recognition awards Recruitment Referral reward Career development, valuable on-the-job training, and access to our online learning platform About Us At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott , Citadines , lyf , Oakwood , Somerset , The Crest Collection , The Unlimited Collection , Fox , Harris , POP! , Preference , Quest , Vertu and Yello . Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties. Employer: Ascott Hospitality Management (UK) Limited Required skills: Fluent in English

Desde CATALONIA HOTELS, cadena hotelera en expansión, estamos en búsqueda de un/a AY. DE MANTENIMIENTO para uno de nuestros hoteles del centro de ARONA. Las principales tareas a desarrollar son las siguientes: · Planificación de las tareas. · Realizar el mantenimiento preventivo según el manual de calidad. Cumplimentar el formulario a tal fin. · Cumplir los procedimientos de mantenimiento correctivo según el manual de calidad. · Reparar y/o supervisar las averías. Comprobar que las averías queden resueltas. · Realización del proceso de prevención de legionela. Cumplimentar los registros correspondientes. · Asegurarse de que las instalaciones cumplan las normativas vigentes. · Responsable de dirigir el plan de emergencia. · Mantener y conservar en perfecto estado las instalaciones y mobiliario del hotel. · Diagnóstico del estado de las instalaciones e informar al director del hotel. · Promover y realizar acciones de ahorro y eficiencia energética. · Control de las existencias y recambios bajo la aprobación de dirección. REQUISITOS · Experiencia en posición similar. · Estudios técnicos + Carnés de instaladores. · Conocimientos técnicos (electricidad, gas, agua...). · Compromiso, rigor y dedicación. SE OFRECE · Contrato de 40h semanales. · Salario competitivo. · Posibilidades reales de crecimiento profesional en la cadena.

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.™ BOOST YOUR CAREER AT W BARCELONA Step inside. See for yourself. W Barcelona is designed by world-renowned architect Ricardo Bofill. With 473 rooms and suites, and five exclusive venues where you will find the best innovations and style. WHATEVER THE OCCASION, CELEBRATE IN W Our grate meeting spaces, studios and venues ensure a vibrant working experience at W. Get ready to mix it up with other departments to ensure the best quality service to our guests. MEETING INSIDER Experience the service culture. W meeting insiders are multilingual specialists who ensure flawless event execution and experiences from behind the scenes. Make sure we are there 24/7. ARE YOU READY? You must a be a current student with the possibility of having an internship agreement contract with your school. Start date: September Duration: 6 months 40 hours / week Must be fluent in English and fluency in Spanish Team player and problem solver HEY, LET’S GET TO WORK Main contact for Meeting Planners when events are taking place in the hotel Assist Group coordinator and Banqueting director Take care of the Wired (Business Centre) area Check conference area cleanliness, banqueting services set-ups and events schedules together with Event Organizers/Meeting Planners Collect events participants and meeting planner marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

JOB SUMMARY Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development. Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the human resources, management operations, or related professional area. OR • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. CORE WORK ACTIVITIES Managing the Staffing and Recruiting Process • Ensures open positions are advertised in appropriate venues to attract a diverse candidate pool. • Ensures the open position listing is in a visible location for both internal and external candidates. • Works with Employment Administrator to establish and maintain contact with external recruitment sources (e.g., state job service, local colleges, recruiting agencies, and community based organizations). • Networks with local organization and peers to source candidates for current or future openings (e.g., Hotel Association). • Facilitates interdepartmental transfers and promotions and transfers or promotions to other properties within this property brand. • Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection are documented, applicants receive status notifications). • Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs. Managing Legal and Compliance Practices • Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation). • Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked. • Ensures wages are paid in accordance with Standard Operating Procedures and federal and state laws (e.g., employee pay for meeting attendance, wages limited to maximum rate of pay, entry level rates paid to new hires, overtime provisions in place, separation pay). • Ensures drug screening and background checks are completed in accordance with brand's Standard Operating Procedures. Managing Benefits Education and Administration • Manages Workers Compensation claims to ensure appropriate employee care and costs management. • Educates employees on benefits package. • Educates HR team on the various types of benefits available and eligibility requirements. • Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions. • Ensures that department has the available resources on hand to administer employee benefits. Managing and Conducting Staff Development Activities • Ensures hourly performance appraisal processes are in place. • Assists in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions. • Coaches managers on progressive discipline process. • Ensures development plans are in place (e.g., goals documented, progress towards goal achievement is measured). Managing Employee Relations and Human Resources Communication • Utilizes an “open door” policy to address employee problems or concerns in a timely manner. • Ensures effective employee communication channels are established and active in. • Analyzes accident trends and reports these trends to the management team. • Monitors work environment for signs of union organization. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

ASSISTANT DIRECTOR OF HUMAN RESOURCES The Ritz-Carlton Tenerife, Abama JOIN OUR TEAM! The Ritz-Carlton Abama Resort, Tenerife, is one of the island's most renowned luxury resorts. Set in an exceptional location overlooking the Atlantic Ocean, the resort combines luxury, nature, outstanding gastronomy, exceptional service, and unforgettable guest experiences. We are looking for an Assistant Director of Human Resources to join our leadership team and contribute to the development of our people, culture, and employee experience across the resort. This is an exciting opportunity for an experienced HR professional who is passionate about hospitality, people development, and delivering excellence in a luxury environment. Who Are We Looking For? Are you passionate about people, hospitality, and creating an exceptional employee experience? As Assistant Director of Human Resources, you will support the Director of Human Resources in leading and implementing the resort's people strategy while ensuring excellence in day-to-day HR operations. You should be comfortable working in a fast-paced, multicultural luxury hospitality environment and be able to handle sensitive employee matters with professionalism, empathy, confidentiality, and discretion. You will play a key role in fostering a positive, inclusive, and high-performance culture, partnering closely with department leaders and employees across the resort. We are looking for a proactive, approachable, and business-oriented HR professional with excellent communication skills, strong organizational abilities, and a genuine passion for helping people. Your Responsibilities Ensure compliance with Spanish labor legislation, collective agreements, and applicable company policies. Contribute to workforce planning, staffing analysis, and organizational effectiveness. In conjunction with the Director of Human Resources, lead HR projects, audits, meetings, and initiatives at resort and Marriott level. Support the Director of Human Resources in the implementation of the resort's people strategy and HR initiatives. Act as a trusted HR partner to department leaders and employees, providing guidance and support on people-related matters. Support recruitment, selection, onboarding, and talent attraction initiatives. Ensure an excellent employee onboarding experience aligned with The Ritz-Carlton culture and service philosophy. Support performance management, employee development, and succession planning processes. Support the implementation of Marriott International and The Ritz-Carlton HR policies, procedures, and standards. Provide guidance to managers on employee relations, performance, attendance, conduct, and workplace matters. Handle employee concerns and sensitive situations with professionalism, empathy, confidentiality, and discretion. Support disciplinary and grievance processes in accordance with company policies and applicable legislation. Monitor and develop HR metrics in conjunction with HR Director and prepare relevant reports to support business and people’s decisions. Support payroll and HR administration processes, ensuring accuracy and compliance. Ensure that confidential employee records and HR documentation are being hold accurately. Collaborate with department leaders to identify staffing challenges and develop effective people solutions. Support the HR team in maintaining a high level of service to employees and internal stakeholders. What We Expect From You We are looking for an experienced, multi-faceted HR professional with a genuine passion for hospitality, people development, and organizational excellence, who will have the potential to take on broader responsibilities as the role evolves. We particularly value: A minimum of 3 years in an HR Manager (or above) capacity in a complex, luxury hospitality environment. Strong knowledge of Spanish labor legislation and HR best practices. Proven previous experience in Human Resources, preferably within luxury hotels, resorts, or high-end hospitality environments. Experience with HR systems and digital HR tools is essential. Bachelor's degree in Human Resources, Business Administration, Psychology, Labor Relations, Hospitality Management, or a related field. Experience in recruitment, employee relations, performance management. Genuine passion for people, hospitality, luxury service, and employee experience. Experience supporting managers and employees across multiple operational departments. Strong understanding of employee engagement and organizational culture. Excellent communication, interpersonal, and conflict-resolution skills. Ability to build trusted relationships with employees and leaders at all levels. Strong organizational skills and attention to detail. Ability to manage multiple priorities in a dynamic and demanding environment. High level of confidentiality, integrity, professionalism, and discretion. Proactive, solutions-oriented, and business-minded approach. Strong analytical and problem-solving skills. Ability to work effectively within a multicultural and international team. Fluency in Spanish and English. Knowledge of additional languages will be considered an advantage. Valid work authorization in Spain. What We Offer Attractive salary above market standards. Travel the world with special rates at more than 9,500 Marriott hotels through the Explore Rate, also available for family members and partners. Enjoy our gastronomic offering with a 20% discount at our hotels and up to 50% throughout the resort. Up to 75% discount on flights if you are a Tenerife resident. Special birthday gift. After one year of service, enjoy the resort as a guest and experience it from the other side. Extra annual payment and bonus based on performance. Innovative training and professional development programs. Career growth opportunities within an international company. Complimentary meals in the employee cafeteria during working hours. Laundry service. Employee celebrations and events, including outings, anniversaries, special weeks, and other activities. Activities and initiatives aimed at making a positive contribution to the community. (All benefit and bonus programs are subject to the company's internal regulations and applicable tax and social security laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.) An Opportunity to Grow in Luxury Hospitality HR Working as an Assistant Director of Human Resources at The Ritz-Carlton Abama Resort means becoming part of a team where people are at the heart of the guest experience. You will have the opportunity to work in a high-profile luxury resort, partnering with leaders and employees across different departments and contributing directly to the development of a strong service culture. You will be part of an environment where leadership, professionalism, empathy, innovation, and attention to detail are essential. Every day will be an opportunity to develop people, strengthen teams, support business leaders, and contribute to an employee experience that reflects the same level of excellence we strive to provide our guests. As part of The Ritz-Carlton, you will learn and embody our Gold Standards, including our Credo, Employee Promise, and Service Values. We believe everyone can reach their full potential when given an environment where they are empowered to be creative, thoughtful, passionate, and proud of the work they do. Have We Inspired You? If you would like to develop your career in Human Resources within luxury hospitality and become part of The Ritz-Carlton Tenerife, Abama team, we invite you to apply through Marriott Careers with your application documents. Join a team where people, leadership, and attention to every detail come together to create an extraordinary employee and guest experience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive, people-centered culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law. At more than 100 award-winning properties around the world, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain in the memory long after the stay. Every day, we set the standard for unique and exceptional luxury service around the world, and we take pride in delivering excellence in the care and comfort of our guests. By joining The Ritz-Carlton, you join a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Desde CATALONIA HOTELS & RESORTS estamos seleccionando un/a AYUDANTE en MANTENIMIENTO para incorporarse a trabajar en nuestro hotel BARCELONA PLAZA Las principales tareas a desarrollar son las siguientes: · Realizar el mantenimiento preventivo según el manual de calidad. Cumplimentar el formulario a tal fin. · Cumplir los procedimientos de mantenimiento correctivo según el manual de calidad. · Reparar y/o supervisar las averías. Comprobar que las averías queden resueltas. · Realización del proceso de prevención de legionela. Cumplimentar los registros correspondientes. · Asegurarse de que las instalaciones cumplan las normativas vigentes. · Mantener y conservar en perfecto estado las instalaciones y mobiliario del hotel. · Diagnóstico del estado de las instalaciones e informar al director del hotel y responsable de mantenimiento REQUISITOS · Se valorará de forma positiva si se tiene el carnet de socorrista. · Experiencia en posición similar. · Estudios técnicos + Carnés de instaladores. · Conocimientos técnicos (electricidad, gas, agua...). · Compromiso, rigor y dedicación. SE OFRECE · Contrato de 30h semanales. · Salario competitivo. · Posibilidades reales de crecimiento profesional en la cadena.

JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees to clean and maintain guestrooms and public space. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 1 year experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets • Ensures knowledge and understanding of OSHA regulations are up to date. • Oversees all lost and found procedures. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guest room maintenance needs. • Understands and complies with loss prevention policies and procedures. • Ensures all employees have proper supplies, equipment and uniforms. • Assists in supervising an effective inspection program for all guestrooms and public space. • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary. • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager. • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance. Ensuring Exceptional Customer Service • Handles guest problems and complaints seeking assistance from supervisor as necessary. • Assists in the review of comment cards and guest satisfaction results with employees. • Sets a positive example for guest relations. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

¿Cuál será tu misión? Como Guest Relations Manager serás el principal responsable de garantizar que los huéspedes disfruten de una experiencia de servicio exclusiva, profesional y de alto nivel antes, durante y después de su estancia. Esta función implica una comunicación eficaz con los huéspedes, el mantenimiento de los más altos estándares de servicio, la gestión de los comentarios de los huéspedes y la colaboración con varios departamentos para mantener los estándares de la marca a través de una implementación diligente, un apoyo continuo y comentarios constructivos. ¿Qué tendrás que hacer? Ofrecer una bienvenida cálida y genuina a los huéspedes que llegan, proporcionándoles una presentación profesional del hotel y ofreciéndoles ayuda con los procedimientos de registro. Actuar como punto de contacto para los huéspedes, respondiendo a sus preguntas, preocupaciones, peticiones especiales y problemas de forma rápida y eficiente, manteniendo la reputación del hotel de ofrecer un servicio excepcional. Resolver los problemas de los huéspedes y facilitar servicios adicionales como transporte, reservas y recomendaciones de atracciones y servicios locales. Garantizar que se responda a todas las opiniones de los huéspedes y gestionar los comentarios, sugerencias y quejas, trabajando con los Jefes de Departamento para crear y ejecutar planes de acción. Establecer conexiones positivas con los huéspedes, anticipándose a sus necesidades para ofrecer un servicio personalizado y reconocer a los huéspedes que repiten y a los VIP, ofreciéndoles comodidades o servicios especiales. Coordinar las bienvenidas y salidas de los clientes VIP prestando una atención meticulosa a los detalles en colaboración con el Director de Recepción y el Director del Hotel. Recoger y analizar los comentarios de los huéspedes a través de encuestas, reseñas y comunicación directa y tomar medidas decisivas para mejorar la experiencia de los huéspedes basándose en los comentarios y comunicar eficazmente los cambios necesarios al personal del hotel. Trabajar en estrecha colaboración con los Jefes de Departamento del Hotel para garantizar que se conocen y aplican las normas de calidad en todas las áreas, aportando comentarios y sugerencias de mejora cuando sea necesario. Mantener perfiles de huéspedes precisos y actualizados, incluyendo preferencias, peticiones especiales e información relevante para mejorar futuras interacciones y estancias. Identificar oportunidades de venta de servicios del hotel, como mejoras de habitación, tratamientos de spa u opciones gastronómicas, y comunicar eficazmente el valor de estos servicios a los huéspedes. Poseer un conocimiento profundo de los servicios ofrecidos en el destino y de los contactos clave, asegurándose de que toda la información facilitada por el hotel esté actualizada y se ajuste a las normas de calidad y a la identidad corporativa. Ayudar en la preparación de eventos de relaciones públicas celebrados en el hotel y revisar las listas de fidelización de clientes y ejecutar acciones comerciales específicamente diseñadas para los clientes habituales. ¿Qué buscamos? Incorporación para finales de septiembre Se recomienda formación en gestión hotelera, turismo, administración de empresas o un campo relacionado. Experiencia previa en un entorno orientado al cliente a un nivel superior, con gran preferencia por la experiencia en el sector de la hostelería y el conocimiento de los procedimientos hoteleros. Se valorará muy positivamente la experiencia internacional. Dominio del idioma local y nivel alto de inglés; se valorará el conocimiento de otros idiomas. Gran capacidad de comunicación (verbal y escrita) con un enfoque proactivo para resolver problemas. Excepcionales habilidades de orientación al cliente, yendo constantemente más allá para superar las expectativas de los huéspedes. Capacidad para adaptar los estilos de comunicación a los distintos tipos de clientes, ofreciendo un servicio personalizado en función de sus preferencias, necesidades, estilos de vida y formas de trabajar y relacionarse. Capacidad de influir en los compañeros de otros departamentos para que trabajen juntos en pos de un mismo objetivo (calidad). Excelentes aptitudes para la resolución de problemas y la multitarea. Dotes de liderazgo con capacidad para motivar a un equipo hacia un alto rendimiento. Flexibilidad y disponibilidad para trabajar a turnos y los fines de semana, en función de la ocupación del hotel/eventos. ¿Por qué elegirnos? At Minor Hotels Europe & Americas, we are committed to supporting internal development and mobility, enabling our team members to grow professionally within the group, either within the same country or internationally. We provide a people-centred environment where learning, wellbeing and mobility are real and supported opportunities, aligned with both individual career paths and business needs. Competitive conditions Salary aligned with your experience, responsibilities and local market conditions. Bonus or incentive schemes, depending on the level of the position. Additional local benefits such as meal vouchers, staff canteen or hybrid working models, (where applicable by role and country). Career development opportunities with national and international challenges across hotels and brands. A wide range of training and development programmes through Minor Hotels University, supporting internal growth and professional mobility. Wellbeing initiatives and flexible working conditions, (depending on the nature of the role and local context). Team member recognition programmes, including Memorable Dates. The opportunity to contribute to sustainability and volunteering initiatives, making a positive impact beyond our hotels. Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. For management roles, mobility plays a key role in strengthening leadership capability and broadening operational exposure. Depending on the assignment type (national mobility, short-term or long-term international assignments), the company may offer: - Temporary accommodation to support relocation and settlement. - Travel support during the assignment period. - International assignment allowances (for eligible roles). - Structured support during the move, coordinated by People teams. - Clear planning of the next career step, including return, extension or onward opportunities. At this level, mobility is positioned as a developmental step, aligned with medium- and long-term career progression.