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The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. We build strong, lasting relationships by deeply understanding customer needs and delivering tailored, meaningful experiences at every touchpoint. What sets the team apart is its exceptional flexibility. We pivot quickly in response to changing market conditions, unexpected challenges, and new opportunities, consistently delivering excellence regardless of circumstances. This agility ensures we not only meet evolving customer expectations but exceed them through proactive, personalized solutions that leave a lasting impression. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. What you'll be doing: • Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Develop and implement strategic action plans tailored to individual customer needs and preferences., • Customer Engagement: Build and maintain strong rapport with customers, enhancing retention and activity through personalized interactions and understanding of customer behavior., • Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies., • Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience., • Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience., • Cross-Departmental Collaboration: Serve as the primary point of contact for Premier Customer Loyalty related queries, collaborating with internal departments to resolve issues efficiently., • Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday., • Coverage is primarily required between 10:00 a.m. and 10:00 p.m., subject to change based on operational requirements., • Work schedules follow a 5 days on / 2 days off rotation., • Bank Holidays are treated as regular working days and are included in the annual holiday allowance., • All schedules and shift allocations are determined by company needs. Who We Are Looking For • Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry., • Strong analytical skills, with proficiency in Excel and MS Office., • Proven sales expertise, including the ability to upsell and cross-sell to high-value clients., • Excellent customer focus and strategic mindset, with the ability to develop and execute strategies that drive customer satisfaction and portfolio growth., • Adaptable and flexible in response to changing market trends and customer needs., • Fluent in Spanish and English, with excellent written and verbal communication skills., • Experience in internet/e-commerce and customer-centric roles., • Strong team player who is also self-motivated and able to work with minimal supervision., • Proactive, resilient, and able to work under pressure while meeting deadlines., • Eligibility to work in Ceuta without restrictions., • Willingness to travel internationally. Preferred Experience & Behaviors • Previous experience managing Premier or high-value customers, ideally within the gaming industry., • Strong understanding of the Spanish market and customer behavior., • Demonstrated problem-solving and analytical abilities, with a confident and pragmatic decision-making style., • Results-driven with a proactive approach to tasks and projects., • Excellent typing and conversational skills., • High level of integrity, reliability, and trustworthiness., • Ability to work effectively both independently and as part of a team., • Additional languages are a plus. What we offer: Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: • Financial: Competitive salary and Performance related bonus., • Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!, • eLearning, • Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education., • Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits., • ...and more More about evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!

The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. Bank Holidays are treated as regular working days and are included in the annual holiday allowance. All schedules and shift allocations are determined by company needs. Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry . Strong analytical skills , with proficiency in Excel and MS Office . Proven sales expertise , including the ability to upsell and cross-sell to high-value clients. Fluent in Spanish and English , with excellent written and verbal communication skills. Experience in internet/e-commerce and customer-centric roles. Strong team player who is also self-motivated and able to work with minimal supervision. Strong understanding of the Spanish market and customer behavior. Results-driven with a proactive approach to tasks and projects. Excellent typing and conversational skills . Financial: Competitive salary and Performance related bonus. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. Bank Holidays are treated as regular working days and are included in the annual holiday allowance. All schedules and shift allocations are determined by company needs. Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry . Strong analytical skills , with proficiency in Excel and MS Office . Proven sales expertise , including the ability to upsell and cross-sell to high-value clients. Fluent in Spanish and English , with excellent written and verbal communication skills. Experience in internet/e-commerce and customer-centric roles. Strong team player who is also self-motivated and able to work with minimal supervision. Strong understanding of the Spanish market and customer behavior. Results-driven with a proactive approach to tasks and projects. Excellent typing and conversational skills . Financial: Competitive salary and Performance related bonus. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. Bank Holidays are treated as regular working days and are included in the annual holiday allowance. All schedules and shift allocations are determined by company needs. Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry . Strong analytical skills , with proficiency in Excel and MS Office . Proven sales expertise , including the ability to upsell and cross-sell to high-value clients. Fluent in Spanish and English , with excellent written and verbal communication skills. Experience in internet/e-commerce and customer-centric roles. Strong team player who is also self-motivated and able to work with minimal supervision. Strong understanding of the Spanish market and customer behavior. Results-driven with a proactive approach to tasks and projects. Excellent typing and conversational skills . Financial: Competitive salary and Performance related bonus. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. Bank Holidays are treated as regular working days and are included in the annual holiday allowance. All schedules and shift allocations are determined by company needs. Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry . Strong analytical skills , with proficiency in Excel and MS Office . Proven sales expertise , including the ability to upsell and cross-sell to high-value clients. Fluent in Spanish and English , with excellent written and verbal communication skills. Experience in internet/e-commerce and customer-centric roles. Strong team player who is also self-motivated and able to work with minimal supervision. Strong understanding of the Spanish market and customer behavior. Results-driven with a proactive approach to tasks and projects. Excellent typing and conversational skills . Financial: Competitive salary and Performance related bonus. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Tools and services to help support your well-being, including support with mental health and financial education. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

BettingJobs are seeking an experienced General Manager to lead operations for the Spanish market on behalf of a leading global betting and gaming group, based in their Ceuta office. The role will take full ownership of P&L and commercial performance across multiple verticals, including Poker, Sportsbook and Casino, overseeing a business generating in excess of €100m annually. Responsibilities: Strategic & Commercial Leadership • Full P&L ownership for the Spanish market, setting clear strategic and commercial objectives., • Define and implement the country plan across key areas including Marketing, Promotions, Product, Customer Operations, and Compliance., • Ensure efficient allocation of resources to achieve both long-term goals and short-term performance targets., • Maintain an in-depth understanding of the local market, competition, and consumer behaviour., • Drive collaboration across functions including Product, Marketing, Acquisition, CVM, and Customer Care. Financial & Performance Management • Set, monitor, and deliver against revenue and profitability KPIs., • Identify new revenue opportunities and optimise existing business lines., • Lead budgeting, forecasting, and ongoing financial performance reviews., • Strengthen acquisition, retention, and customer value strategies to maximise lifetime value. Commercial & Customer Strategy • Build and execute a commercial plan across all verticals aligned to strategic objectives., • Use customer insights and analytics to inform decision-making and drive growth., • Oversee content localisation, UX, and product development to ensure market relevance and customer engagement., • Direct promotional and customer contact strategies, ensuring efficient execution and measurable results. Leadership & People Development • Lead a cross-functional local team spanning multiple business areas., • Foster a culture of collaboration, accountability, and innovation., • Develop and mentor senior talent, supporting career progression and succession planning. Regulatory & Stakeholder Management • Ensure full compliance with local regulatory and licensing requirements., • Build and maintain strong relationships with regulators, affiliates, and other key stakeholders., • Champion responsible gaming and player protection initiatives within the market. Market Development • Identify and pursue new opportunities for growth and market expansion., • Strengthen brand positioning and customer engagement across all channels. Requirements: • Proven experience as a Country Director, General Manager or equivalent senior leadership role within the iGaming industry., • Strong understanding of Poker, Sportsbook, and Casino particularly within the Spanish market., • Demonstrated track record of delivering commercial success and P&L responsibility., • Excellent analytical and strategic planning skills, with a data-driven approach to decision-making., • Strong leadership and stakeholder management capabilities., • Outstanding communication and negotiation skills in English and Spanish., • Flexibility to travel regionally as required.

The Premier Customer Loyalty Team is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. We build strong, lasting relationships by deeply understanding customer needs and delivering tailored, meaningful experiences at every touchpoint. Usted podría ser el solicitante perfecto para este trabajo. Lea toda la información asociada y asegúrese de presentar su candidatura. What sets the team apart is its exceptional flexibility. We pivot quickly in response to changing market conditions, unexpected challenges, and new opportunities, consistently delivering excellence regardless of circumstances. This agility ensures we not only meet evolving customer expectations but exceed them through proactive, personalized solutions that leave a lasting impression. As a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. What you'll be doing: Portfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Develop and implement strategic action plans tailored to individual customer needs and preferences. Customer Engagement: Build and maintain strong rapport with customers, enhancing retention and activity through personalized interactions and understanding of customer behavior. Strategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. Promotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. Event Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. Cross-Departmental Collaboration: Serve as the primary point of contact for Premier Customer Loyalty related queries, collaborating with internal departments to resolve issues efficiently. Responsible Gaming: Identify and take appropriate actions for customers exhibiting signs of problematic gambling behavior, promoting a safe and responsible gaming environment. Important Work Schedule Information Account Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. Coverage is primarily required between 10:00 a.m. and 10:00 p.m. , subject to change based on operational requirements. Work schedules follow a 5 days on / 2 days off rotation. Bank Holidays are treated as regular working days and are included in the annual holiday allowance. All schedules and shift allocations are determined by company needs. Who We Are Looking For Minimum 3 years’ experience as an Account Manager or 5 years’ experience in the online gaming industry . Strong analytical skills , with proficiency in Excel and MS Office . Proven sales expertise , including the ability to upsell and cross-sell to high-value clients. Excellent customer focus and strategic mindset , with the ability to develop and execute strategies that drive customer satisfaction and portfolio growth. Adaptable and flexible in response to changing market trends and customer needs. Fluent in Spanish and English , with excellent written and verbal communication skills. Experience in internet/e-commerce and customer-centric roles. Strong team player who is also self-motivated and able to work with minimal supervision. Proactive, resilient, and able to work under pressure while meeting deadlines. Eligibility to work in Ceuta without restrictions . Willingness to travel internationally . Preferred Experience & Behaviors Previous experience managing Premier or high-value customers , ideally within the gaming industry. Strong understanding of the Spanish market and customer behavior. Demonstrated problem-solving and analytical abilities , with a confident and pragmatic decision-making style. Results-driven with a proactive approach to tasks and projects. Excellent typing and conversational skills . High level of integrity, reliability, and trustworthiness . Ability to work effectively both independently and as part of a team . Additional languages are a plus. What we offer: Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: Financial: Competitive salary and Performance related bonus. Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! eLearning Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. Healthcare: We prioritize your health and well-being, offering comprehensive healthcare benefits. ...and more More about evoke We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke . At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. Apply At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. xiphteb Apply today to kickstart your application with the evoke Family!

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