IT Business Analyst
3 days ago
Coventry
Location: Coventry (Hybrid) Hours: 37 hours per week Contract: Permanent The Role We are currently recruiting for an IT Business Analyst to join a well-established IT function supporting a multi-site, international business. This is a varied, business-facing role focused on analysing processes, improving system usage, and delivering system enhancements across ERP and related platforms. You’ll act as a key bridge between stakeholders and technical teams, translating business requirements into clear technical specifications while supporting system improvements, change delivery, and user adoption. Key Responsibilities • Analyse business processes to ensure systems are used effectively and identify gaps or improvement opportunities, • Produce clear change specifications and manage system developments through to delivery, • Create technical documentation and support integration of changes into day-to-day operations, • Provide day-to-day business systems support, coaching, and training on new functionality, • Troubleshoot process and system issues, recommending practical solutions, • Work with third-party suppliers and developers, managing scope and delivery, • Support ad-hoc reporting, data manipulation, cleansing, and bulk data uploads, • Carry out system testing, creating test scripts and scenarios, and feeding back to developers, • Translate business needs into technical requirements, ensuring clear communication between stakeholders and developers Skills & Experience Required • 2–3 years’ experience in a Business Analyst or similar analytical role, • Experience working with complex IT systems such as ERP and/or CRM platforms, • Strong understanding of data and data structures, • Excellent written and verbal communication skills, • Confident working with stakeholders at all levels of the business, • Experience supporting change initiatives and project delivery, • Comfortable delivering training and coaching to end users, • Strong Microsoft Word and Excel skills Desirable Experience • Exposure to a range of business systems such as:, • Document management systems, • Phone systems / call centre platforms, • RPA, BI or AI tools, • Reporting tools Working Pattern & Benefits • Salary of £45,000 – £50,000 depending on experience, • 37-hour working week, • Core hours 08:45 – 16:45, with flexibility around start and finish times, • Hybrid working – 3 days office-based, 2 days home-based, • Opportunity for occasional international travel (Germany) Additional Requirements • Full UK driving licence, • Own transport essential due to multi-site travel