1st line support jobs in Bury St EdmundsCreate job alerts

In this role, you will handle customer inquiries, log cases, and maintain ICT infrastructure. A leading technology solutions provider in the UK is looking for a Service Desk Analyst to join their skilled team. You will benefit from great career prospects, a supportive environment, and a commitment t

In this role, you will deliver 1st line support and assist with more complex issues. A well-established financial services company is looking for an IT Service Desk Analyst to provide essential technical support. An ideal candidate will have 5+ years of experience in a support role, strong troublesh

You will assist with first-line support, learn about server administration, and engage in cybersecurity practices. A London-based education trust is looking for an IT Apprentice to provide technical support and develop essential IT skills in a hands-on role. This role offers structured training and

SaaS Support, Android Support, Windows Support, Desktop Support, Junior IT Support, IT Graduate, Microsoft Applications Support, Tech Support, Customer Support. Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. Effectively respondin

The role includes providing first-line support, maintaining IT equipment, and learning cybersecurity practices. With a focus on professional development, you’ll receive robust training while gaining practical experience in a supportive environment. A leading IT training provider in Greater London

ITプロバイダーとの連携を通じてシステムの円滑な運用を確保します。クラウドベースのソフトウェアやセキュリティ管理も担当します。.Microsoft Dynamics 365 Business Centralの経験.

They will be expected to provide 1st/ 2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible profes

An established industry player in professional services is seeking a motivated IT Support Analyst to join their dynamic team in Leeds. This role focuses on delivering exceptional 1st and 2nd line support for desktop hardware, software, and business systems. The ideal candidate will possess a strong

As a Project Support Analyst, you’ll provide exceptional 1st line support to internal users, VIPs, and external partners. We have an urgent requirement for a number of Helpdesk Analysts to provide 1st line support for one of our clients. Award‑winning LA International, winner of the Recruiter Aw

A global law firm in London is seeking a 1st / 2nd Line IT Support Analyst to join their IT team. This hybrid role involves providing high-quality technical support to legal staff and requires strong communication and technical skills.

An IT consultancy firm in Hull is seeking a 1st Line IT Support Engineer to provide comprehensive support for desktop and server environments. Interested candidates must demonstrate strong communication skills and a full UK driving licence. The role involves diagnosing technical issues, maintaining

Handle support requests via phone or ticketing system. An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving.

You'll fix issues with computers, printers, and networks, provide technological support for allTrust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to more complex digital solutions. To assis

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.

We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation. You will be the first point of contact for IT issues, providi

Reporting to the Service Desk Team Lead, the 1st Line Support Engineer is responsible for providing remote support to DA’s customers, mainly via phone, email, webchat and remote connection software to endpoints and servers. Act as a first point of customer contact, responding promptly to phone, we

A leading workforce solutions provider in the United Kingdom is seeking a 1st / 2nd Line Engineer. This role, based in Hertfordshire and allowing for some remote work, is ideal for candidates with IT passion and experience in a support environment. The right attitude and strong communication skills

Responsibilities include providing 1st Line IT support, diagnosing technical issues, and managing support requests. A leading consultancy firm in the United Kingdom is looking for an IT Support Analyst to ensure smooth operation of IT systems worldwide. Candidates should have at least 2 years of exp

With nearly 200 professionals supporting over 850 partners and maintaining more than 30,000 active support contracts, they offer vendor-agnostic maintenance, cloud platforms, and lifecycle management backed by world-class infrastructure. Deliver 1st line technical support, logging and categorising s

A leading accounting firm in Greater London seeks an IT Service Team Leader to manage 1st and 2nd line IT support across the firm. This hands-on role includes leading a team of IT Support Technicians, serving around 500 users, and establishing a new service desk function. Strong experience in a Micr

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. The successful candidate will provide technical support across multiple accounts and assist with day-to-day operations. A leading recruitment age

This role offers the chance to provide 1st and 2nd line support to over 600 users across multiple sites in Leicester and Rugby. The successful candidate will troubleshoot hardware and software issues and assist in system administration tasks. A reputable UK organization is looking for an IT Support

A leading recruitment firm is seeking a proactive 1st Line Support Engineer for their IT team in England. You will be the first point of contact for technical queries, providing support for hardware, software, and Microsoft Dynamics Business Central. This role requires strong problem-solving skills

Applicants for the 1st Line IT Help Desk Support Engineer MUST. We have recruited for this company for 20 years, we can provide you with the best support throughout the application process, fast-track your CV to the hiring manager and give you the best guidance to be successful in your interview - C

If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engine

Technical Support Engineer / Service Desk - (1st & 2nd Line). Complex issues are tackled together through a swarm‑style model, giving regular chances to learn from colleagues and strengthen technical judgement. Monthly one‑to‑ones provide space to talk honestly about progress, goals, and next

Ideal candidates have a strong customer service background, foundational knowledge in Apple Mac systems, and experience with modern IT tools. A leading IT services provider in the United Kingdom is seeking a proactive 1st Line Apple Mac Engineer. In this role, you will be responsible for resolving i

This role involves being the first point of contact for IT support, handling both 1st and 2nd line issues, and ensuring smooth daily operations. An established organization in West Sussex is seeking a Service Desk Analyst to join their IT team. Ideal candidates will possess strong troubleshooting sk

The ideal candidate thrives in a busy environment, possesses exceptional customer service skills, and demonstrates strong troubleshooting capabilities. Strong ITIL knowledge and experience with service management tools like Assyst are essential. This role focuses on providing high-quality IT support

A leading financial services firm in the UK is seeking a Support Engineer with extensive IT support experience to deliver high-quality assistance for complex technical issues. The role involves maintaining IT systems, mentoring team members, and improving service provisions while ensuring effective

A leading IT consultancy in Leamington Spa is seeking an IT Support Analyst to join their collaborative team. This full-time, on-site role requires proven experience in an MSP environment, strong knowledge of IT systems like Windows Server and Microsoft 365, as well as excellent troubleshooting skil

You will respond to and resolve customer queries while assisting with software testing. A leading SaaS company in the UK is looking for a 1st Line IT Support Engineer to join their award-winning team. The ideal candidate will have experience in customer service and strong communication skills.

A leading quick-service retail brand in Greater London is hiring an IT Support Analyst to provide first-class IT support across stores and remote locations. Key responsibilities include managing user accounts, supporting hardware and software, and maintaining business systems. Ideal candidates will

An IT recruitment agency is seeking a 1st Line IT Support Engineer for a full-time position in Midsomer Norton. The position offers a salary range of £24,000 to £26,000, making it a great opportunity to start your journey in the IT industry. The successful candidate will work with a high-performin

A leading IT solutions provider is seeking an experienced 1st / 2nd Line Support Analyst for a three-month contract in Morden. The successful candidate will provide high-quality technical support, ensure excellent customer service, and troubleshoot hardware and software issues. This onsite role offe

A leading IT services company in London is seeking 1st and 2nd Line Support Engineers to join their expanding technical team. The roles involve providing on-site and remote support to boutique hospitality clients, troubleshooting hardware and software issues, and managing escalations. Ideal candidat

Able to anticipate and understand customer expectations and ensure customer requirements are met and expectations appropriately managed. Primarily you will be supporting 400+ remote employees and 8,000+ students and being involved in a variety of other IT‑related tasks. This is a great opportunity

The successful candidate will provide high-quality technology support, manage incidents effectively, and maintain customer communication. Ideal applicants should possess strong customer service skills, knowledge of Windows 10 and Microsoft Office 365, and familiarity with ITSM software. A prominent

Ideal candidates should have prior experience in software support and strong communication skills. A leading software house is seeking a Software Support Engineer to join their expanding team. The position involves supporting clients through various software issues while providing training in SQL.

Support the business by providing 1st and 2nd line technical support. The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems. Line IT Support Analyst – Leeds – Professional Services REF 765.

A fantastic opportunity has arisen for an IT Service Desk Analyst / 1st Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst. The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the

The ideal candidate will have 3 to 5 years of network support experience in both 1st and 2nd line support. An international hotel brand in the City of London is seeking a Network Support Analyst to support a user base of around 50 people. Responsibilities include troubleshooting technical issues rel

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. Interested individuals should have a passion for technology and a desire to enhance their skillset while contributing to client success. The ideal ca

The role involves providing 1st and 2nd line support for software, hardware, and desktop services, making it crucial for candidates to have knowledge in the financial services sector. A prominent technology firm is looking for a Support Engineer for an initial 6-month contract. Competitive pay range

You'll deliver first-line support for incidents and service requests from LNER staff, ensuring timely and efficient service. The ideal candidate will have IT or customer support experience, excellent communication skills, and knowledge of relevant technologies. A leading train operating company in Y