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Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

A well-established Managed Service Provider in Basingstoke is seeking a Support Analyst to provide 1st line desktop support to around 850 users. This role offers excellent training and progression opportunities within a dynamic SME environment, with a modern Microsoft setup. Candidates should have s

This role supports the Home Service Group business by providing high-quality IT assistance to customer service teams and distribution centres across the UK and France. Candidates must be adept at handling first and second-level support, showcasing a wide range of IT skills along with effective commu

Contract IT Service Desk Engineer Duration: 3 months IR35 Status: Small Company Exemption Location: Fully remote working, Basingstoke office if hybrid working is preferred Our client is seeking Contract IT Support Engineer to support a Microsoft-focused MSP delivering primarily BAU support and assist with cloud project work. You'll provide day-to-day IT support while contributing to Microsoft 365 migrations and modern workplace deployments. Working in a small team, you'll take ownership of tickets, ensuring timely resolution and excellent customer service. Key Responsibilities 1st/2nd line support via phone and email Manage tickets in line with SLAs Support Microsoft 365 environments Maintain backups, monitoring, and endpoint security Assist with onboarding and basic infrastructure upgradesKey Skills 3+ years IT support experience (MSP preferred) Strong Microsoft 365 admin experience Windows server admin Windows 10/11 Knowledge of SharePoint/Intune Basic networking knowledge (DNS, TCP/IP, DHCP, VPN, Firewalls)Desirable: Any experience in the following Azure, Hyper-V, macOS. If you're a contract IT support engineer with excellent customer service skills, please apply to the role for immediate consideration. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy

Service Desk Engineer | Basingstoke (Hybrid) | Full Time | £33,000-£36,000 per annum Our client, a growing Microsoft Solutions Partner, is expanding their Managed Services team and looking to recruit a Service Desk Engineer in Basingstoke, Hampshire. This role focuses on delivering high-quality 1st and 2nd line support across Microsoft 365, Entra ID, Intune, and Azure environments, supporting modern workplace solutions for a range of customers. What’s In It For You Competitive salary package Flexible and relaxed working environment Opportunities to develop skills and gain qualifications within the Microsoft Cloud arena 5% Company pension contribution Group Life Assurance and Group Income Protection Hybrid working: approximately 50% office-based in Basingstoke, with the remainder remote (plus occasional travel to customer sites – around 2 days per month)” Required Skills & Experience Minimum 2 years’ experience in an IT support or service desk environment, or a strong technical background supported by relevant education Experience supporting Windows and macOS endpoint operating systems Working knowledge of Microsoft Entra ID and Microsoft Intune in a production environment Experience supporting Microsoft 365, including: Exchange Online Teams SharePoint Online User and group management Practical experience using PowerShell for administration or automation Basic knowledge of Azure IaaS (Virtual Machines, networking, VPNs) Strong understanding of Microsoft Office applications (Word, Excel, PowerPoint) Excellent communication skills with the ability to explain technical issues clearly to non-technical users Strong analytical and problem-solving skills Strong Familiarity with ITIL-aligned service desk processes and tools Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment Exposure to the Microsoft Power Platform (Power Automate, Power Apps), particularly for simple workflows or automation Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience Service Desk Institute or ITIL-aligned qualification Key Responsibilities Service Delivery & Support Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line with SLAs and customer expectations Troubleshoot and resolve issues across Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, Entra ID, and Intune Support modern endpoint environments across Windows and macOS, including device enrolment, configuration, compliance, and application deployment via Intune Escalate complex issues where appropriate, ensuring clear technical notes and customer communication Follow and adhere to defined support processes and procedures in line with the EIT Service Desk Standards Assist with change, problem, and asset management activities as required Hybrid working with circa 50% from the Basingstoke main office location and 50% homeworking (plus occasional travel to customer sites - circa 2 days per month) Microsoft Cloud & Modern Workplace Support and administer Entra ID (identity, access, MFA, conditional access) Support Microsoft Intune (Endpoint Manager), including device onboarding, policies, compliance, and application management Administer Exchange Online (mailboxes, permissions, transport rules) and SharePoint Online (permissions, sites, collaboration features) Provide basic support for Azure IaaS workloads (Azure VMs, networking, VPN connectivity) Use and develop PowerShell scripts to automate common administrative and support tasks Skills Development & Collaboration Maintain and develop technical skills through self-directed learning and formal training, particularly within Microsoft cloud technologies Assist with project-based work alongside the support function when required Governance & Compliance Support the organisation’s ISO accreditation by following documented procedures and contributing to audits, reviews, and continual improvement activities Carry out additional tasks as directed by your Line Manager, aligned to business and customer needs What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR

Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am – 5:00pm Monday – Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: • Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom), • Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others., • Good knowledge of Audio-Visual & Video Conferencing, • Experienced with supporting customers via telephone, • Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities • Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems., • Troubleshooting a wide range of AV, UC and related technical issues., • Logging, categorising, prioritising and managing incidents and service requests accurately., • Communicating clearly with users, providing regular updates and setting expectations., • Ensuring incidents and requests are resolved within agreed SLAs., • Maintaining accurate ticket notes and technical documentation., • Contributing to knowledge base content and identifying recurring issues., • Delivering a consistently high level of customer service and user satisfaction., • Working with third line teams, vendors and external partners when required. Other • Onsite parking, • Product training provided, • All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays), • Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy

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A leading cloud solutions provider is looking for a 1st Line Support Technician in Fareham with hybrid flexibility. This role supports technology passionately while offering extensive training and career advancement opportunities. Candidates should possess relevant qualifications and strong communic

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The position reports to the Wollaston si

The ideal candidate should have at least 18 months of relevant experience in first and second line support, including good command of Microsoft Office, especially Excel. A technology company in Acton seeks an IT Support Assistant to provide on-site hardware and software support.

A leading IT service provider in England seeks a First Line Support Engineer to deliver outstanding technical support. This role involves assisting in troubleshooting issues for end customers, requiring strong communication skills and a proactive approach.

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

As a 1 st Line Support Technician, you’ll provide IT support and administration duties to all end users seeking IT assistance. Your role will involve handling IT support requests, including password resets, user account creation, file permission amendments, and configuration tasks on key operation

O Associates is looking for a 1 st line Support Engineer to join a specialist provider of fully managed, high-security ICT services supporting the defence, security, and government sectors in complex, regulated environments. Strong customer support and communication skills, with ability to manage st

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

You’ll be the friendly and knowledgeable first point of contact for users, delivering high-quality 1st line support while developing your technical capability in a supportive, hands‑on environment. This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen t

Provide first-line support to clients, resolving technical issues via phone, email, and chat, with a focus on customer satisfaction. We are seeking a highly motivated and customer-oriented 1st Line Support Engineer to join our growing team at Konsolute. In this role, you will be the first point of c

Digital Media Services UK Limited is seeking a 1st Line IT Support Analyst in Greater London. The successful candidate will provide customer-centric IT support, troubleshoot software and hardware issues, and gain experience with 2nd line support. The role operates Monday to Friday from 9:30 to 6 pm,

Corin is seeking an IT Support Officer on a 6-month fixed-term contract to provide 1st line IT support at their Cirencester office. The role involves assisting internal users, setting up IT equipment, and troubleshooting basic issues.

DMS are looking for a customer centric 1st Line IT Support Analyst with excellent communication skills and an enthusiasm to learn and keep up to date with the latest technologies. This individual will provide excellent 1st line support and look to develop his/her skills to provide additional 2nd lin

The role involves providing 1st line support, troubleshooting networking faults, and handling customer enquiries. Exponential-e in Greater London is offering an 11 month industrial placement for undergraduate students in IT/networking. The internship offers great career progression opportunities and

As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources t

Ideal candidates should have prior experience in software support and strong communication skills. Located in Leicestershire, the role offers a competitive salary and the opportunity for formal qualifications in SQL. A leading software house is seeking a Software Support Engineer to join their expan

Konsolute is looking for a motivated 1st Line Support Engineer to provide exceptional customer service and technical support in the UK. You will troubleshoot Windows 10 and 11 issues, assist users with Microsoft 365 products, and provide general IT support. The ideal candidate should be eager to lea

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis. Monitor stock of IT peripherals (monitors, docking stations, headsets, keyboards). Redirect/escala

A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. You'll provide first-line support, troubleshoot issues, log calls, and learn from experienced team members. This position is perfect for individuals eager to start their IT career and grow withi

Provide 1st line technical support to clients – supporting networks, cloud services, infrastructure and connectivity. We are looking for a 1st Line Support Engineer to join our growing team of like‑minded tech people. We stay ahead of the curve, adopting the latest technologies and working in pa

Mercury Systems is seeking an Information Systems Support Engineer in Silchester, England. This role involves providing technical support for IT-related issues and maintaining system performance while delivering excellent customer service. The ideal candidate will have proven IT support experience,

Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity. Provide 1st line technical support to clients - supporting networks, cloud services, infrastructure and connectivity. We stay ahead of the curve, adopting the latest technologies and

T Services Support Officer to provide 1st and 2nd line support, deploying hardware and software across the campus. The role requires a minimum of 1 year’s experience in PC support and strong knowledge of Microsoft systems. A higher education institution is seeking an I.

You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer. First Line Support Engineer - Hybrid (2 p/w days in the office - post training). As a 1st line engineer, you wi

This role involves providing first and second line IT support for a range of issues across multiple locations. The ideal candidate will have strong knowledge of Windows and MacOS operating systems, proven experience in IT support, and excellent problem-solving skills. The company values self-express

Ideal candidates will have a background in 1st and 2nd line IT support and a good understanding of Microsoft 365 and Active Directory, with familiarity in ticketing systems being a plus. The role involves providing support to staff through various channels, troubleshooting IT issues, and maintaining

O Associates is hiring a 1st line Support Engineer in Sandford Hill, UK, offering up to £28,000 pa DOE. The role involves supporting ITIL functions in a service desk environment, managing incidents, and maintaining customer relationships in defence and government sectors. Ideal candidates will have

Our client, a growing organisation operating across multiple business units, seeking a proactive and customer-focused 1st Line IT Support professional to join their Business Systems Support team. This role is central to ensuring the smooth operation of internal systems, providing first-line support,

The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication. A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support. Responsibilities include ma

A managed services provider is looking for an experienced IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join their office-based team in Bristol. This role requires proficiency in supporting Windows systems and Microsoft 365, with responsibilities including incident managem

Provide online support and coaching to enable our customers to use our system and products effectively and efficiently. Supporting other areas within the business to provide the best possible customer experience. An ability to understand a customer’s query and identify next steps will take a patie

The role involves providing 1st and 2nd line technical support to colleagues, ensuring their productivity. Applicants should have proven experience in customer service and IT support. Aviva offers a competitive salary, various benefits including bonus opportunities, a generous pension scheme, and su

Strong customer service focus, with the ability to listen actively, set expectations and provide clear, timely updates in line with support priorities and SLAs. The 1st Line Support Technician role is primarily responsible for handling all incoming Service Desk calls and providing support to resolve

Join a growing business that genuinely invests in its people, with structured development plans, funded certifications, and clear progression. Support projects, migrations and system improvements. Have strong troubleshooting skills.

Are you passionate about technology and eager to build a career in IT? Or are you already a 1st Line Support Technician looking for a company that invests in your development? Look no further!. Ability to analyse and investigate issues. CompTIA A+ and MTA's in infrastructure.

Job Title: IT Service Desk Specialist / 1st line support. Strong communication skills with the ability to build trusted stakeholder relationships. Strong understanding of ITIL processes and change management.

IT Service Desk Analyst in London to provide high-quality 1st line support across various platforms including Windows, Mac OS, and mobile devices. Candidates should have a degree in Computer Science or a related field and possess strong problem-solving and communication skills.

DMS is seeking a customer-centric 1st Line IT Support Analyst to join our team in London. In this full-time role, you will provide essential support across IT, ensuring excellent service for senior stakeholders. Candidates should have 0-2 years of IT support experience, proficiency in Windows 10/11,

Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools.

The ideal candidate will possess extensive experience in senior IT support and demonstrate strong communication skills, engaging effectively with C-Suite stakeholders. You will lead a team supporting both head office and in-store tech. A retail technology provider is seeking a Workforce IT Support T

As an IT Support Engineer / 1st Line Technical Support Service Desk Analyst you will act as the first point of contact for IT support, resolving incidents, managing service requests and delivering excellent customer service in line with SLAs. If you’ve also worked in the following roles, we’d al