Customer Service Coordinator
1 day ago
Chalfont St Giles
Customer Service Coordinator Chalfont St Giles, Buckinghamshire Contract until May 2027 £13.30 p/h Job Description Summary As a Customer Service Coordinator, you will be a key contributor to our client’s mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences. Roles and Responsibilities As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will: • Customer & Field Engineer Coordination, • Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and our clients’ Field Service Engineers., • Manage service requests, schedule maintenance and repairs, and coordinate parts logistics., • Handle escalations and ensure timely, customer-focused resolutions., • Operational Support & Logistics, • Support internal teams with tools, parts, and transport logistics., • Resolve courier and supply chain issues to maintain service continuity., • Collaborate with global logistics and planning teams to optimize service delivery., • Contract & Billing Execution, • Administer service contracts and manage non-contract service activities., • Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding., • Manage purchase orders, payables, and dispute resolution in alignment with our clients’ compliance standards., • Cross-Functional Collaboration, • Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment., • Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts., • Support transformation projects that enhance operational efficiency and customer satisfaction. Qualifications & Requirements • Experience in a high-volume, customer-centric environment., • Background in service coordination, logistics, billing, or contract administration., • Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP)., • Strong communication, organizational, and analytical skills. Preferred Attributes • Proactive problem-solver with a continuous improvement mindset., • Strong stakeholder engagement and relationship-building capabilities., • Ability to adapt in a dynamic, regulated environment., • Experience in healthcare, med tech, or other regulated industries is advantageous. If you are interested, please do not hesitate to apply! Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.