Vehicle Administrator
9 days ago
Farnborough
Vehicle Administrator Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job: Vehicle Administration Activities: • Oversee vehicle administration: road tax renewals, motoring offences, cherished plate transfers, V5 management, and travel documentation ., • Manage daily correspondence related to fines, DVLA notices, and vehicle seizures to minimize escalations and resolve issues promptly., • Provide exceptional customer support through effective communication channels (phone, email and online tools) to resolve queries and complaints in a timely manner., • Build and maintain relationships with suppliers, retailers, and vehicle manufacturers to negotiate goodwill and support, aiming for significant cost savings and service enhancements., • Identify and implement process improvements to enhance departmental efficiencies and reduce costs and improve the customer jopurney., • Ensure accurate data processing and integrity across all operations, maintaining compliance with governance guidelines., • Work collaboratively within the team, supporting cross-training and adherence to departmental objectives., • Educated to GCSE/A-Level equivalent., • Experience in a customer service setting or experience in automotive industry, • Strong interpersonal skills at all management levels., • Effective organizational and time management skills., • Proactive and able to react quickly. Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development Ensuring protection against discrimination and fostering respect in everyday businessEncouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background 4741537