Quality Improvement Manager (West Midlands)
2 days ago
Birmingham
The Quality Improvement Manager is accountable for driving, embedding, and evidencing quality across all services, ensuring compliance with CQC and Ofsted standards, and translating regulation into real-world practice that improves outcomes for people and protects the organisation. This is not a desk role. It is a hands-on, delivery-focused position responsible for identifying risk early, fixing problems properly, and building sustainable quality systems across residential services and supported living. Key Responsibilities Regulatory Compliance & Inspection Readiness • Lead on quality assurance aligned to CQC KLOEs and Ofsted Inspection Frameworks, • Ensure services are inspection-ready at all times, not just pre-visit, • Conduct regular mock inspections, audits, and deep dives, • Support services through inspections, monitoring visits, and follow-ups, • Oversee responses to action plans, compliance notices, and enforcement risks, • Design and implement a national quality framework across all services, • Analyse audit findings, incidents, complaints, and safeguarding data to identify trends, • Translate data into practical, service-level improvement plans, • Track improvement actions and hold services to account for delivery, • Ensure learning from incidents is embedded and evidenced, • Provide constructive challenge to Registered Managers and service leads, • Support underperforming services through targeted improvement interventions, • Balance support with accountability this role is not nice but ineffective, • Identify early warning signs of service drift or risk, • Promote consistent, values-led practice across all services, • Support the development and implementation of:, • Positive Behaviour Support (PBS), • Trauma-informed care, • Restrictive practice reduction, • Contribute to training needs analysis linked to quality gaps, • Understand and respond to the distinct regulatory and operational risks of:, • Childrens residential services, • Adult residential services, • Supported living and community-based provision, • Ensure services remain person-centred while meeting regulatory thresholds, • Support the organisations international service development or partnerships, • Contribute to adapting UK quality frameworks for international contexts, • Support due diligence, quality design, and governance in new territories, • Improved inspection outcomes and reduced regulatory risk, • Fewer reactive interventions; more planned, sustained improvement, • Clear, auditable evidence of quality and learning, • Stronger, more confident Registered Managers Essential • Significant experience in a quality, compliance, or governance role within:, • CQC and/or Ofsted regulated services, • Strong working knowledge of:, • CQC KLOEs, • Ofsted inspection frameworks, • Experience across residential and/or supported living services, • Proven track record of leading service improvement, • Confident challenging poor practice at all levels, • Strong written and verbal reporting skills, • Experience supporting services through inadequate or requires improvement ratings, • Background in:, • Childrens services, • Learning disability and/or autism, • Mental health services, • Experience contributing to international projects or service development, • Audit, governance, or quality qualifications