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New role subject to consultation Contract type : Permanent Hours : Full-time, 35 hours Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week) Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact Are you passionate about delivering excellent customer outcomes and driving meaningful change? We’re looking for a Customer Outcomes Manager to lead a specialist team focused on conduct risk, supporting vulnerable customers, and continuing to embed the Consumer Duty across the organisation. In this role, you’ll ensure our customers consistently receive fair, high-quality outcomes while helping the business stay ahead of regulatory expectations. Here’s a taste of what you will be doing as a Customer Outcomes Manager at Nottingham Building Society: - What you’ll do: • Lead a specialist team dedicated to driving fair customer outcomes and embedding a customer-first, risk-aware culture across the business., • Own Quality Assurance (QA) framework and processes and oversee the Training & Competency (T&C) framework, making sure teams have the skills, knowledge, and confidence to deliver consistently excellent customer experiences and good outcomes., • Champion the ongoing embedding of Consumer Duty, ensuring every customer journey reflects fairness, transparency, and high standards., • Drive thematic customer outcome reviews, using insight and data to uncover risks, spot opportunities, and deliver actionable improvements that enhance consistency and quality., • Play a key role in governance as secretariat to the Customer and Conduct Risk Committee (CCRC), helping shape decisions that genuinely put customers first., • Conduct risk expertise: Deep knowledge of Consumer Duty and regulatory conduct standards, with the ability to turn these into practical actions that improve customer outcomes., • Customer outcomes focus: Strong understanding of customer journey evaluation and QA frameworks, using insight to drive fair, compliant, and consistent experiences., • Analytical mindset: Skilled at interpreting data and feedback to spot trends, root causes, and opportunities, informing risk reporting and continuous improvement., • Leadership & influence: Proven ability to lead and coach specialist teams, while building strong relationships and influencing senior stakeholders to embed best practice., • Delivery-driven: Highly organised and detail-focused, able to manage multiple priorities and embed continuous improvement across QA, T&C, and customer outcomes initiatives., • A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave., • Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations., • For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work., • A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers., • A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint., • We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you. We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers. Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers. We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community. About us: - Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members. Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home. We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

My client is a very well respected electrical compliance and testing company that has been established for well over 40 years, they cover all over the UK and can claim a lot of very well known companies and organisations as customers.They pride themselves on their engineers skills as well as always being one step ahead of the ever changing electrical regulations.They are NICEIC, CHAS, Safe Contrac... Make your application after reading the following skill and qualification requirements for this position. JBLK1_UKTJ

Self EmployedPersonal Trainer - Build Your Business with The Gym Group! Are you a passionate and ambitious Level 3 qualified Personal Trainer looking to grow your self-employed career in a supportive and dynamic environment? At The Gym Group, we're more than just a gym-we're a nationwide fitness community that makes health and wellness accessible to everyone. With over 240 locations across the UK, we provide the perfect space for you to thrive, grow your client base, and do what you love. Why Choose The Gym Group? We put people first-our members and our trainers! Here's why joining us is the best move for your career: ✔ Supportive & Inclusive Community - Be part of a team that champions your success, celebrates diversity, and helps you grow. ✔ Unrivalled Training & Career Development - Our industry-leading induction and ongoing CPD opportunities will equip you with the confidence and skills to maximise your business potential. ✔ Flexible Working Hours - Work on your own terms, setting your schedule around your lifestyle and commitments. ✔ Cutting-Edge Facilities - We invest millions every year in our gyms to ensure you and your clients have access to top-tier equipment and spaces. ✔ Official Hyrox Partner - Stay ahead of fitness trends! We offer Hyrox classes in 120+ gyms nationwide to help you attract clients. Your Benefits as a Self-Employed Personal Trainer: ? Zero-Risk Start - First month's rental completely free! ? Keep 100% of Your Earnings - No hidden fees, no commission, just full control of your success. ? Ongoing Career Support - Access to CPD courses and training to help you stay at the top of your game. ? Free Advertising & Business Growth - Get promoted through in-gym marketing and social media exposure. ? Ready to take your PT career to the next level? Join a community that supports your growth, champions your passion, and helps you thrive. ? Apply now and let's get started! Need assistance? If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!

Self EmployedPersonal Trainer - Build Your Business with The Gym Group! Are you a passionate and ambitious Level 3 qualified Personal Trainer looking to grow your self-employed career in a supportive and dynamic environment? At The Gym Group, we're more than just a gym-we're a nationwide fitness community that makes health and wellness accessible to everyone. With over 240 locations across the UK, we provide the perfect space for you to thrive, grow your client base, and do what you love. Why Choose The Gym Group? We put people first-our members and our trainers! Here's why joining us is the best move for your career: ✔ Supportive & Inclusive Community - Be part of a team that champions your success, celebrates diversity, and helps you grow. ✔ Unrivalled Training & Career Development - Our industry-leading induction and ongoing CPD opportunities will equip you with the confidence and skills to maximise your business potential. ✔ Flexible Working Hours - Work on your own terms, setting your schedule around your lifestyle and commitments. ✔ Cutting-Edge Facilities - We invest millions every year in our gyms to ensure you and your clients have access to top-tier equipment and spaces. ✔ Official Hyrox Partner - Stay ahead of fitness trends! We offer Hyrox classes in 120+ gyms nationwide to help you attract clients. Your Benefits as a Self-Employed Personal Trainer: ? Zero-Risk Start - First month's rental completely free! ? Keep 100% of Your Earnings - No hidden fees, no commission, just full control of your success. ? Ongoing Career Support - Access to CPD courses and training to help you stay at the top of your game. ? Free Advertising & Business Growth - Get promoted through in-gym marketing and social media exposure. ? Ready to take your PT career to the next level? Join a community that supports your growth, champions your passion, and helps you thrive. ? Apply now and let's get started! Need assistance? If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to or alternatively call the TGG Recruitment team on and someone will be more than happy to support you. We also want to put it out there that we actively encourage applications from a diverse demographic and we are passionate about your culture and value alignment. We want this to be a match that works for you as much as for us!