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Business Development Associate (Career Pathway Role) Location: Scunthorpe, with travel to customers. (Hybrid after successful completion of probationary period). Reports to: Commercial Manager Working arrangements: Full time / 35 hours pw role. Company Overview The HBP Group is the number one choice for many businesses across the UK looking for reliable, award winning business technology. Providing a range of services including local IT Support, Accounts software and EPOS solutions. We offer our customers a range of the best market leading products and services to streamline complex business processes and increase efficiency. We have 5 offices including our head office in Scunthorpe, an office in Hull, another office in Peterborough and a further one in both Hampshire and Cornwall. The Role This role marks the start of a structured career pathway, designed to develop you into a confident and commercially capable Business Development professional, one who plays a direct role in delivering an effortless, reassuring, and insight led customer experience. In these early stages (first 12 months), your focus will be on building and nurturing relationships with existing customers, ensuring every interaction feels smooth, supportive, and easy for the client. You will learn how to simplify complexity, communicate clearly, and guide customers confidently through decisions… all key principles of the effortless experience. During this initial stage, you will: • Build strategic relationships grounded in trust and simplicity., • Deliver insight led conversations that help customers avoid friction and make informed choices., • Identify solutions that are operationally and financially viable., • Ensure proposals and communications are clear, concise, and customer friendly., • Support and deliver customer renewals in a way that feels straightforward and transparent., • Apply Challenger techniques to create value while maintaining an easy, constructive customer journey. As you progress, your role broadens into full Business Development responsibilities, where you will continue to champion our vision of changing the relationship our customers have with technology by making every experience intuitive, seamless, and frustration free. What We’re Looking for in the Successful Candidate We are seeking someone who is curious, commercially aware, and passionate about technology… especially ERP (Enterprise Resource Planning) solutions, such as Microsoft Dynamics or Sage Intacct, and how these systems help organisations streamline processes, improve efficiency, and operate more effectively. You may come from a technical background, such as: • IT Manager, • Professional Services Engineer, • Service Desk Analyst, • Systems Administrator, • Technical Support Specialist Or you may come from a finance or accounts background, such as: • Accounts Assistant, • Finance Administrator, • AAT Level 3 (or equivalent experience) Whether your experience is technical or operational, you should be excited about helping customers navigate challenges, simplify their processes, and make confident decisions using modern business solutions like ERP systems. The ideal candidate will: • Have a genuine passion for technology and ERP solutions, • Be comfortable building relationships with stakeholders at all levels., • Bring a confident, proactive approach to customer conversations., • Be an excellent communicator able to explain complex topics clearly and simply., • Love solving problems and reducing friction for others., • Naturally deliver a calm, supportive, and effortless customer experience., • Be organised, motivated, and ready to grow into a senior commercial role as part of our structured career pathway. If you enjoy helping people, thrive on understanding how systems and processes work, and take pride in making complexity feel simple, this is the perfect opportunity to launch your commercial career. Key Responsibilities (First 12 Months) Account Management Cultivate strong, trust-based client relationships that feel supported and effortless. Meet or exceed monthly sales targets while championing a smooth customer experience. Sales Strategy & Insight Delivery Use Challenger insights to guide clients effectively delivering clarity, simplifying decisions, and helping them avoid unnecessary effort. Team Collaboration Work with internal teams to ensure proposals are technically sound, commercially aligned, and easy for customers to understand and progress. CRM Management Maintain accurate CRM records to support transparency and prevent unnecessary customer effort caused by missing or unclear information. Renewal Success Lead renewal discussions for key clients, ensuring the renewal process is simple, predictable, and easy for customers to move through. Service Delivery Manage service escalations with urgency and empathy, ensuring customers feel heard and supported with minimal effort required on their part. Account Ownership Take ownership of Gold Accounts (and others as assigned), ensuring proactive communication and high-quality, frictionless customer experiences. Role Overview (Future Scope… Year 2 and Beyond) As you develop, your scope will expand to include: • Generating new business and converting prospective clients., • Leading high impact commercial engagements., • Positioning our services with clarity and confidence., • Driving long term customer success through effortless CEX., • Representing our values and helping transform how customers experience technology. Salary & Package Salary: £30,000 – £40,000 per annum, depending on experience. Your reward structure grows with your development: • Year 1: Eligibility for our Sales Bonus Scheme, reflecting performance in relationship-building, renewals, and effortless CX delivery., • In addition - Year 2 onwards: Eligibility for our Commission Scheme, recognising your expanded commercial contribution. Why work for us? Here at the HBP Group we are passionate about our business and our customers, and believe our people are our most asset. Driven by our commitment to creating a great place to work for all our staff, we are always looking for ways to improve our employee experience. We are committed to being a truly great place to work. As an accredited Living Wage Foundation employer, we proudly pay the Real Living Wage and are working towards earning Best Companies 3 Star “World Class employer to work for” accreditation in the future. That’s why it’s a great time to join The HBP Group… As we continue our successful journey with exciting and achievable growth plans, we want to focus not only on our overall commercial objectives but creating a great working environment for our staff to thrive. That’s why we are looking for people who are passionate, trustworthy, and forward-thinking to join our team. Here are some of the fantastic benefits we offer and our people love: • 36 days of holiday (28 days plus bank holidays), pro-rated for part-time employees., • Option to sell back holiday *, • Salary Sacrifice Pension Scheme and a range of additional salary sacrifice options, including Electric/Hybrid Car, Bike to Work, and Childcare schemes*., • Enhanced family-friendly leave, including Maternity Pay*, Paternity Pay*, and our compassionate “Time to Say Goodbye” bereavement leave”., • Mid Year and Year End Appreciation Parties, themed office days (yes, even Pancake Day!), and fundraising events supporting our chosen charities., • A friendly, inclusive working environment ... we genuinely are a great bunch., • Free lunches and summer BBQs., • Quarterly Rise & Shine breakfast events to bring the team together., • Casual business dress code, with the option to choose from our free workwear wardrobe., • Christmas Thank You Bonus*., • Structured support and guidance from day one, including tailored training plans to help you succeed., • On site parking for convenience. Closing Date: 20th February 2026 We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. Due to the high number of applications, we thank all applicants for their interest; however, only those selected for an interview will be contacted.

Aboutthe role:Make your application after reading the following skill and qualification requirements for this position.To support the NPD Manager in the management and day to day running of the NPD team and the creation of exciting new products for our customers.Roles and responsibilities:A key supp

The position comes with competitive pay and benefits that focus on well-being and development. The ideal candidate will have IT experience, solid SQL skills, and strong communication abilities. You will work within a collaborative team, contribute to ongoing improvements, and build relationships wit

A global technology company based in Cambridge is seeking an Application Support Engineer to join their growing team. You will provide crucial support for business-critical applications, troubleshoot issues, and ensure compliance with service level agreements.

As an application support engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operation

The role is supervisory, with management of application support staff on a shift basis. We encourage applications from people of all backgrounds and particularly welcome applications from under‑represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation.

This is a hands‑on role supporting business‑critical trading and investment systems, where you’ll work closely with portfolio managers, traders, and cross‑functional tech teams. You’ll play a key role in ensuring the availability and reliability of trading applications—handling incident

We're now looking for an experienced Application Support Analyst to join our high-performing team and play a key role in delivering outstanding Business-as-Usual support services. Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, impr

The role of the Application Support Analyst centres on delivering both technical and procedural assistance to internal teams and external stakeholders. Skilled in API onboarding, FIX messaging, market connectivity protocols, and supporting high‑frequency trading platforms; able to work shifts and

As an Associate in Application Owner Support & Site Reliability Engineering at JPMorgan Chase within ASF Technology, you will have a blended role, equally focused on application ownership and site reliability engineering. Maintain and update application documentation, runbooks, and support guides. S

A leading investment management firm is searching for an experienced Application Support Manager to oversee application support operations. This hybrid role based in London involves leading the support team, managing resources, and ensuring seamless transitions from project delivery to production.

Support the Customer Success Managers with any support-related queries. As an Application Support Engineer, you will be comfortable engaging with customers via telephone, email, or a case management system such as Salesforce – providing the right solutions to customers' issues. Minimum 2 years in

A financial services organization in Greater London is seeking a Senior Application Support Analyst to support investment applications and ensure the reliability of investment data. You will work in a hybrid environment, providing proactive support and becoming a trusted partner for the Investment R

The Application Support team is responsible for providing technical support for all front office and post‑trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the busines

A technology solutions provider in Greater London seeks a Senior Application Support Analyst to deliver exceptional support. Candidates should have a minimum of 3 years’ experience in software support, strong problem-solving abilities, and a solid understanding of relational databases.

The Application Support Analyst will support the operation of Compliance systems within the Compliance Department. Experience supporting business‑critical applications, ideally in compliance, legal, or risk environments. Application Support Analyst – Compliance Systems.

Application & IT Support Engineer. Demonstrated experience supporting end users for IT & Applications. This is a key role within the IT function, combining Business Central application support with 1st line IT service desk responsibilities.

Any ITSM experience is highly advantageous, as is recent experience of completing a Senior iTrent Application Support role for another local authority. Proven Application Support consultant required to help our client configuring and significantly develop their iTrent software and processes. The rol

The Application Support team is responsible for providing technical support for all front office and post‑trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the busines

A leading financial solutions provider based in the UK is seeking an Application Support Consultant to provide Level 1/2 support for their SaaS solutions.

This role contributes to the success of Sofyne by providing global support services to our customers for Manufacturing Execution System projects from solution project design phase and implementation to deployment as well as post-go-live support. In charge of the management of the application release

A reputable property development company in the United Kingdom is seeking an Application Support Analyst to provide IT and application support.

A leading contracting group in the UK is seeking an IT Application Support Analyst to provide support for their ERP systems and resolve queries. The role involves working closely with the ICT Application Team Lead and contributes to the configuration and optimisation of Microsoft Business Central.

Ideal candidates will have a passion for supporting users and improving systems, alongside technical expertise in application support. A regional housing association in Sheffield seeks an Application Support Analyst to join their Business Systems team.

Application Support Analyst page is loaded## Application Support Analystlocations: Addlestonetime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100968It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and cus

As Director, IT, Cybersecurity, FinOps and Application Support, your responsibilities will include:. Transformational Leader to head our Information Technology (IT), Cybersecurity, Fin‑Ops and Application Support functions. Collaborate with engineering and product teams to ensure seamless applicat

Provide 3rd line support for mission-critical applications, investigating and resolving complex incidents escalated from 1st/2nd line support. The role focuses on ensuring high availability and performance of critical business applications, supporting a diverse user base across regions, and contribu

You'll be responsible for supporting the availability, performance, and reliability of client-facing applications and integration platforms, alongside providing internal IT and application support. Role: Application Support Analyst Type: Permanent, full-time plus out-of-hours support rota Salary: £

IT Application Support Analyst. Reporting to the IT Production Support Manager, this role will work directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to understand and resolve production issues and d

Express Recruitment are delighted to representing a global ERP supplier who are looking for a Salesforce Administrator who possesses proven application support experience to join their growing team of Salesforce professionals on a permanent basis with the option of working hybrid or remotely (locall

A growing SaaS company in the UK is looking for an entry-level Application Support Engineer. This fully remote position is ideal for graduates and career-changers eager to dive into technology and customer support. Responsibilities include assisting customers with issues, investigating application p

A leading digital healthcare firm in Greater London is seeking a 3rd Line Application Support Analyst. Responsibilities include providing technical support, collaborating on system improvements, and creating documentation.

As an Applications Support team member in the Equities Prime Financial Services Production Management team, you will maintain the stability and availability of key applications that support the firm’s daily operations. Join us in Application Support, where you’ll use your creativity and critical

Supportive team and department. Position: UCAS Applications - Adviser - 5 Days a week. Experience dealing with UCAS Applications.

This role consists of managing the support of applications for the following desks:. For more than 20years, Talan has been advising companies and administrations, supporting them and implementing their transformation projects in the UK and abroad. Electronic trading support experience.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. The Development family is responsible for creating, designing, deploying, and supporting

A leading IT company in Greater London seeks an Application Support Analyst to provide second-line technical support for business applications.

Ability to provide 24/7 application support and application development to out UK iSeries customers. Series Application Support Consultant. Providing full technical support to customer, including development and programming support to external suppliers.

This role focuses on providing in depth application support and ensuring users receive a high quality support experience across multiple platforms. Support the creation and maintenance of application documentation and user guides. We are seeking an Application Support Team Member to join our clients

A financial sector talent acquisition firm in Greater London seeks an experienced Application Support Analyst to join their production support team. The ideal candidate should have substantial SQL experience and strong scripting skills in PowerShell, Bash, or Python, with a history of supporting pro

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. The Development family is responsible for creating, designing, deploying, and supporting

Join our proximity support team as an Application Support Analyst, working with a Senior Application Analyst to provide second-line technical support for business applications. This position is well-suited for those who are looking to build a career in application support and grow professionally wit

We have an exciting opportunity for an Application Support Analyst to join our Business Systems team in Sheffield. As Applications Support Analyst, you will be responsible for the configuration, build and continuous development of our core internal systems. As a subject matter expert, you will provi

Application Support Team Leader. My client are looking to add an Application Support Team Leader to their ranks in a particularly busy period. Experience working in an Application Support Team Lead capacity.

A technology solutions provider is seeking an Application Support Lead in Greater London to manage Tier-1 client support and oversee technical issues resolution.

We are seeking a Junior Application Support Analyst with a strong technical and analytical background to join a front‑office support team within a leading investment bank. Provide technical and functional support for front‑office applications and trading systems. Junior Application Support Analy

My client is a PE-backed Fintech Consultancy, who are hiring a Head of Application Support to enhance and sustain the internal business systems. Support and enhance the internal application portfolio, with a focus on Dynamics 365 Business Central, HRIS, and CRM. Sign in to set job alerts for “Appl

A leading tech consultancy is looking for a 3rd Line Application Support Analyst to join their Support & Operations team. Candidates should possess strong Azure experience and skills in SQL and Application Insights, with a BSc in Computer Science or equivalent.