Are you a business? Hire application support candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
About us We are a small team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most. Following the award of our full banking licence, we are delighted to be adding to our team ...
About us We are a team of ambitious, passionate, and committed people who have come together to make our shared purpose a reality – to help build better futures for the communities that need it most. We recently achieved our full banking licence and are delighted to be growing our team to enable ...
Be part of our ambition to be the world’s leading Pharmacy-led retailer. Our patients are at the heart of everything we do, and we’re proud to offer legendary care every day; it’s what sets us apart from other UK Pharmacies This is a great opportunity to develop your Pharmacy career and make a d...
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3rd Line Support Engineer Opportunity for a 3rd Line Support Engineer to join a rapidly growing ... application to our client in conjunction with this vacancy only.
Creative Support is a thriving and progressive national third sector social care organisation, with ... Please note, we do not accept CVs as a form of application. We are also not accepting applicants ...
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Do you have work experience?
How to apply Please submit your application by 9am on Thursday the 2nd of May. Interviews will take place on the on Wednesday the 15th of May. JBRP1_UKTJ
... support individuals to work in ways that work best for them. We are committed to working ... Application Guidance Amey is committed to Inclusion and Diversity . We welcome applications from ...
He/she runs the P&L of his/her entire product line, this responsibility being shared with the respective application heads supported by his/her product family KEY RESPONSIBILITIES: * Overall global ...
The school leadership help and support all members of staff to help them achieve their full ... online application followed by a video or face to face interview. Empowering Learning Ltd is a ...
... OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: * As ICT ... You will support a positive and inclusive team culture aligned to exemplify 'one ICT service ...
You will support change initiatives, providing SME input as required. You will also support ... application.
The HR & Training Officer will be responsible for delivering a professional and proactive support to the company advising and feeding back on the application of its human resources and training ...
With support, reflect on work practices, identify learning and development needs and take steps to ... To produce and develop compliant reports and obtain any research, application forms and company ...
You will be required to work on a 1:1 basis (or 2:1 with support of an additional practitioner ... application, if we think you would be a great fit for this role, you will be invited to attend an ...
The HR & Training Officer will be responsible for delivering professional and proactive support to the company, advising and feeding back on the application of its human resources and training ...
It'll be challenging at times, but we'll support you to manage your caseloads efficiently, to ... When you complete your job application you will find a question asking you if you would like to ...
We support and encourage you to be your authentic self throughout your application journey with us. The must haves * Our customers will remember you by name because you excel at building ...
Dedicated Support in growing your successful Local businesses. From a Business Development Manager ... application form online and we will give you a call to book onto a discovery session.
You will work with other support functions in contract and wider business to deliver great ... If you have a disability or need any reasonable adjustments during the application and selection ...
Statutory/Regulatory & Legislative requirements - Able to demonstrate an appropriate level of understanding and application of the relevant Continuing Airworthiness Regulatory framework. Support the ...
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