Assistant operations manager jobs in SwintonCreate job alerts

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

Assistant restaurant general manager Welcome to KFC. Home of the real ones. We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago. People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones we’re in. In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere. If you join our team, we only ask one thing. That you be you. Because that makes us, us. Sounds good? Great. Here’s more about the job. About the role Support the team, take charge of the day-to-day, and help hit those performance goals while ensuring your team doesn’t just meet expectations, but crushes them. Own the operations, the atmosphere, and the guest experience, helping everything run smoothly and creating a place where both guests and the team feel right at home. What will you spend your time doing? • Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive., • Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them., • Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected., • Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid., • Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back. What we'd love from you: • You lead by example. You’ve helped manage teams before and know how to bring out the best in others., • You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued., • You keep things running. You help ensure smooth operations — efficient, clean, compliant — even when things get hectic. Keeping it real We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective. See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be. What’s in it for you: We offer benefits that make your life that little bit easier, because we know the juggle is real. • Pay rate: £32,000 - £35,000, • Quarterly BONUS that rewards the hustle, • Extra holiday – more time to recharge, • Life assurance – we’ve got you covered, • Free chicken & chips every shift, • 25% staff discount, • Gym discounts to keep you moving, • 200+ high street perks & cashback, • Wellbeing support that actually helps KFC for everyone: Whoever you are and wherever you’re from, KFC is a place where you can bring the real you to work. We’re here to support you in being yourself, whether you work with us, or are trying to. Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries. If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be there to help you be the real you. Ready? We hope so. If you’re ready to be part of our community, now’s the time to apply. Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you. #Unitedbythebucket

Assistant Manager | Outdoor Retailer | Manchester | Up to £32,000. Store Manager with the running of the daily store operations, driving sales leadership, team management, and customer service excellence while ensuring a top-tier shopping experience. Responsibilities as Assistant Manager:.

Reporting to the Food & Beverage Manager and the Operations Manager, the Food and Beverage Assistant will provide friendly and efficient service to the hotel guests. Ensure a good working knowledge of food and wine.

As Retail Assistant Manager, you will support the Store Manager in all areas of store operations. Retail Assistant Manager | Manchester | Up to £29,000 + Bonus. Do you thrive in a fast-paced retail environment where no two days are the same?.

Retail Training Manager | North West | Athleisure The Retail Training Manager will be the driving force behind delivering exceptional service and turning every store visit into a sale. You'll set the standard for how we connect with customers, train our teams to sell with confidence, and make sure every store is smashing its service and conversion goals. Experience with service-first, experiential retailers is highly valued, as these environments demand the perfect blend of brand storytelling, customer engagement, and commercial focus. Retail Training Manager Key Responsibilities Service Excellence • Define and roll out the service standards across all stores, ensuring every customer gets a best-in-class experience., • Partner with Area and Store Managers to embed service behaviours that reflect our streetwear culture and brand identity., • Carry out service audits and in-store observations to spot opportunities and coach on the spot., • Lead service training and refreshers for retail teams, keeping delivery authentic and relevant to our customers., • Analyse store KPIs (conversion, ATV, UPT, and footfall) to identify performance gaps., • Work with merchandising and retail operations to remove barriers to selling - whether that's stock flow, product presentation, or staff deployment., • Lead conversion uplift projects for underperforming stores and track the results., • Coach teams on effective selling skills inspired by premium retail techniques, from active listening to upselling and cross-selling in a way that feels natural., • Oversee a retail excellence team whose aim is to deliver industry leading service, • Be a visible presence in the field, supporting Store and Assistant Managers with hands-on coaching., • Work with Retail Operations to ensure service and selling are built into daily store routines., • Experience working with some of the highstreets best, fast paced, customer centric environments where sales and service quality are paramount to creating great customer experiences., • Background in athleisure or trainers is desired, • Strong analytical skills to interpret performance data and take decisive action., • A confident coach with the ability to inspire and influence at all levels., • Experience delivering measurable improvements in service, conversion, and customer loyalty. BBBH34397

Ideal for candidates currently working as a Deputy Store Manager, Retail Operations Supervisor, Store Management Associate, Assistant Retail Manager, or Sales Floor Manager. We are hiring for an Assistant Store Manager to join one of our exciting stores based in Denton. An Assistant Manager will be

Reporting to our Store Manager, the Assistant Store Manager will support in all aspects of store operations, including sales performance, team leadership, customer experience and operational excellence. If you’re passionate about fashion, enjoy delivering exceptional customer experiences, and want

Leading a group of stores remotely, fostering a ‘one team’ culture with Store Leaders, Post Office Managers, and colleagues. As a Cluster Manager, your leadership will play a critical role in developing talent, achieving KPIs, and ensuring each store is a vibrant, customer-centric hub on the hig

As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team,delivering 14 great shifts to make sure that every customer leaves happy. You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, ca

Day shifts : 08:00 - 18:30 - 42 Hours per week.Private Medical Insurance, Dental Cover, Life Assurance.Employee Assistance Programme (EAP).Ready to lead and make a real impact?.Were on the lookout for a Warehouse.This is more than just a supervisory role its an opportunity to.Youll be responsible f

Our client is a long-standing, people-focused business based in Bolton that transitioned from family-owned to employee-owned, putting its team at the heart of every decision.They take pride in a collaborative culture where asking questions, suggesting improvements, and helping one another is encoura

Please note that Apollo Home Healthcare does not hold a sponsorship licence.Therefore, we are unable to consider applications from individuals who require sponsorship to work in the UK, either currently or in the future.From £27,000 + bonus & on-call (DOE).At Apollo Home Healthcare, we provide high

You will report into the Section Manager, daily duties will include: * Carrying out daily pick allocations in line with pick waves * Identifying unpicked order and liaising with the team to resolve any issues * Using a warehouse management system * Speaking to and arranging transport, de

My client are currently looking for an an Operations Manager to work on a permanent position based in the Warrington area where you will be Responsible for overseeing all works in the Branch, including compliance, and project management. Key Responsibilities Oversee the profitable and safe de

Are you an experienced Operations Manager in the Facilities Management or Commercial Building Maintenance sector? This is a fantastic opportunity to take ownership of regional operations for a growing Mechanical and Electrical Facilities Services Company. Due to continued growth, they are now seekin

Operations Manager / Site Manager to work at their facility based near Widnes. There is an opportunity to join the company as Site Manager; reporting to the Managing Director, the ideal candidate will be self-motivated; works well as part of a team or with minimum supervision; and enjoys working in

Operations Manager Cheshire (Commutable from: Ellesmere Port, Frodsham, Warrington, Northwich, Runcorn, Widnes, Liverpool, Chester, Altrincham, Knutsford) £50,000 + Training + Progression + Company Benefits Do you have Management experience with a background in Industrial Doors looking to j

This is a hands-on role right at the centre of the business.You’ll be supporting our consultants, keeping the back office running seamlessly, and playing a key part in our growth journey.One minute you’ll be chasing invoices, the next you’ll be planning a marketing campaign, then h

Cobalt are proud to be working with a leading property company in the appointment of an Operations Manager for a flagship 200,000 sq. Oversee the day-to-day operations of the building, ensuring all services run smoothly and efficiently.

Operations Manager - Manufacturing - Lancashire - Up to £65,000 DOE. We have been retained on an exciting Operations Manager role. Operations Manager - The Rewards.

Our client is seeking a highly motivated and experienced Night Operations Manager to oversee and lead overnight operations. Manage and coordinate all night shift operations. Proven experience in a managerial role.

Operations Manager Manchester City Centre £46,000 - £51,000 per annum (DOE) Monday to Friday, 9:00am - 5:30pm Time Recruitment is proud to be working in partnership with a prestigious client in the commercial property sector, supporting their search for an experienced Operations M

ThemainpurposeoftheRealTimeOperationsManagerroleinclude:.

We are looking for a suitable qualified and experienced person for a long term contract within a social housing group.Property Services is responsible for delivering a high quality and cost effective property repairs, compliance and installation and estate services across the UK to mainly internal c

About the Role: You’ll work closely with the Registered and Deputy Managers to ensure a consistent and high-quality service. Day-to-Day Operations Lead – Leadership with Impact in Residential Childcare East Lancashire – 3x Solo EBD Homes Step into a newly created role that bring

Do you enjoy working in a dynamic and international environment? Then this could be the job for you, join our amazing team in Manchester!.Shift Pattern: Various Monday - Saturday.Your responsibilities will include:.To efficiently manage resources to ensure that all deliveries are dispatched in a pun

If you are an experienced Despatch Supervisor, with excellent organisational and communication skills, we want to hear from you.Here at Birtwistles we pride ourselves on being a people-focused business.Our goal is to support our team in achieving their career goals.We do this by providing a working

You'll also be the vital link between our Yard Operations and Transport Carriers, helping to keep everything moving.

Main Responsibilities of the Nights Senior Supervisor Manager include:. The primary objective of this role is to ensure the seamless, day to day operations of the Transport and Goods Dispatch functions within the Catering department, overseeing all aspects to maintain efficiency and timely service.

We are currently looking to recruit a Works Manager from a welding/ Fabrication background for our client based in Keighley (BD21) Salary: £40K-£50K Working hours: Monday-Friday 08:00am-16:30pm ROLE OUTLINE: Oversee the day to day running of the company's production function

Secondary Cover Supervisors Required for Secondary Schools in Halifax, West Yorkshire Are you a Cover Supervisor who has experience in supervising classes in a secondary school? Are you looking for a flexible role where you can share your experience in a variety of schools? Are you looking for a ro

We are seeking experienced Cover Supervisors to work across secondary schools in Greater Manchester.This role is ideal for individuals looking to gain classroom experience and support student learning.Key Responsibilities: * Supervise classes and ensure students stay on task.Help manage beh

Reporting into the Site Operations Manager, you will be responsible for managing the production and the warehouse within our Settle Creamery, with a total of 14 direct reports and up to 25 colleagues indirectly at any time on shift.

LOGISTICS SUPERVISOR Carbon60 is looking to recruit a Logistics Supervisor to work for a leading Specialised Industrial Service Provider based in Haydock.ROLE: Logistics Supervisor PAY RATE: between £14.Overtime available on weekdays at 1.JOB TYPE: Temp to Perm LOCATION: Haydock (WA11) HOU

Deputise in the absence of a Logistics Manager.

Carbon60 is looking to recruit a.Specialised Industrial Service Provider based in Haydock.Overtime available on weekdays at 1.Full time, Monday to Friday, 7.Daily vehicle checks on all commercial vehicles and FLT's (training and checklist provided).Receipting and checking stock as it arrives.Collect

Our client is a leading manufacturer dedicated to producing high-quality products while maintaining a safe, efficient, and dynamic work environment.Multitask Recruitment Solutions are currently seeking a.Established team and to contribute to the continued success.You will lead a team of skilled prod

Our client is a leading manufacturer dedicated to producing high-quality products while maintaining a safe, efficient, and dynamic work environment.Multitask Recruitment Solutions are currently seeking a.Established team and to contribute to the continued success.

Supporting the Supervisor in daily operations.

Whether youre a graduate looking to gain classroom experience, a teaching assistant ready for the next step, or someone with transferable skills from another sectorthis could be the perfect opportunity for you.

Cover Supervisors Wanted Inspire Young Minds in the Classroom!.NOW RECRUITING: COVER SUPERVISORS.Hoop Education is thrilled to offer exciting Cover Supervisor roles across.No teaching qualifications needed just.Thanks to our strong partnerships with local primary schools, we can offer.Delivering pre

Position: Cover Supervisor Location: Preston and surrounding areas Salary: £95 - £115 per day Contract Type: Full-Time/Part-Time Start Date: October 2025 Do you enjoy working with young people and supporting their learning and development? Have you been involved in v

Cover Supervisors Wanted - Northwich & Surrounding Areas.Academics is a Teacher Supply / Teacher Recruitment Agency based in Stoke-on-Trent***.Gain Classroom Experience | No Planning or Marking | Flexible Part-Time Work.Are you looking for temporary, flexible part-time work in Northwich, Winsfor

Cover Supervisor – Secondary Schools.Flexible Supply Work (Full-time/Part-time).Are you confident, adaptable, and passionate about supporting young people in their education?.Chichester and surrounding areas.This is an excellent opportunity for individuals looking to gain experience in the cla

SEN Cover Supervisor 💼🌟 Job Title: SEND Cover Supervisor Area: Rochdale, Manchester Start Date: ASAP / October 2025 Contract Type: Full-time, Permanent Salary: Competitive £110-£140 per day (dependent on experience and responsibilities) Working hours: Monday to Fr

Job Title: Cover Supervisor Job Type: Temporary Duration: Ongoing Location: Runcorn Salary: £105 - £110 per day Working Hours: Monday to Friday - 8:30am – 3:45pm Core Education are currently working with schools in the Runcorn area, who have requirements for a Cover Superviso

Join Our Team as a Proactive Cover Supervisor in Halifax!.Academics - Shaping Futures, One Classroom at a Time.Are you passionate about education and confident in managing a classroom? Looking to gain valuable experience in secondary schools across Halifax? We're looking for an enthusiastic.Full-tim