Group Head of Clinical Applications (Neighbourhoods)
13 hours ago
City of London
• Support the strategic and operational management of clinical applications across community services, ensuring delivery is safe, efficient, and user-centred., • Lead the configuration, integration, testing, and deployment of clinical systems, ensuring alignment with national standards, local priorities, and clinical requirements., • Provide specialist advice and guidance to Digital Services colleagues and wider clinical and operational teams on application development, optimisation, and enhancement, including systems outside direct Digital Services ownership., • Work in close partnership with clinical leaders to ensure systems effectively support safe, high-quality patient care., • Establish and maintain strong, effective relationships with key stakeholders, including Deputy Directors, General Managers, senior clinicians, and operational leaders., • Act as a principal liaison between the Clinical Applications function and internal departments, ensuring clear communication and collaborative working., • Engage with external partners, suppliers (e.g. Cerner), and regional organisations to support interoperability, shared objectives, and system alignment., • Lead the delivery of application-related programmes and business-as-usual (BAU) services, ensuring compliance with agreed timelines, budgets, quality standards, and governance processes., • Oversee the transition of systems from project delivery into live service, including development of sustainable support models and coordination of user training., • Identify, assess, and manage risks and issues across programmes and BAU activity, escalating appropriately through governance frameworks., • Ensure all live applications are supported by appropriate levels of capacity, capability, and resilience., • Contribute to the planning and delivery of application services, including system upgrades, enhancements, and routine maintenance, minimising disruption to clinical services., • Develop, implement, and regularly review policies, procedures, and standards to ensure the safe and effective use of clinical systems., • Ensure services are appropriately resourced, with performance monitored and reported through established governance and steering groups., • Define system support requirements and ensure that new and existing applications meet business, technical, and regulatory standards., • Represent the Clinical Applications function and Digital Services directorate at Group-wide committees, working groups, and external forums as required., • Deliver clear, accurate, and timely communication to a range of audiences, including the translation of complex technical concepts into accessible information., • Prepare and deliver presentations, briefings, and business updates to internal stakeholders, external partners, and national programme representatives., • Promote effective and responsive communication across teams, particularly in time-critical or high-risk situations., • Provide line management to staff within the Clinical Applications team, ensuring effective allocation across programmes and operational priorities., • Lead recruitment, appraisal, and performance management processes, supporting staff development and managing employee relations matters as required., • Ensure all staff receive regular Personal Development Reviews (PDRs) and access to appropriate training and career development opportunities., • Monitor and manage attendance, wellbeing, and performance in line with Group HR policies., • Deputise for the Group Deputy CDIO of Digital Transformation as required, representing the function at senior leadership meetings and programme boards., • Work collaboratively with the Group Deputy CDIO of Digital Transformation and Group Head of Clinical Applications (Acute) to deliver Group and IC S-wide objectives., • Provide cross-cover for other senior roles where necessary, ensuring continuity of leadership and service delivery., • Undertake additional duties commensurate with the seniority and scope of the role, as required by senior leadership., • The post-holder may be required to work across any Group site in line with service requirements., • This job description outlines the current scope of responsibilities and may be subject to review and amendment over time., • The post-holder will undertake any additional duties appropriate to the grade and nature of the role., • For roles at Band 8A and above, participation in the Digital Services on-call rota may be required, subject to assessment. The rota ensures 24/7 access to appropriate expertise to manage significant issues, maintain patient safety, and support staff working out of hours., • Significant senior experience within an NHS or healthcare environment, with responsibility for clinical applications, EPR systems, or digital service delivery, including lifecycle management and BAU transition., • Strong understanding of the NHS digital landscape, including IC S integration, interoperability, and national strategy, alongside proven experience working with senior clinical and operational stakeholders., • In-depth knowledge of information governance, data protection legislation, and clinical safety standards (e.g. DCB0129/DCB0160) relevant to the safe operation of clinical systems., • Highly developed communication and influencing skills, with the ability to present complex, sensitive and contentious information and persuade senior leaders, clinicians, and boards on digital and clinical system decisions., • Proven ability to lead, develop and assure governance, processes, and systems to support the safe use, optimisation, and continuous improvement of clinical applications and services., • Ability to exercise sound judgement and autonomous decision-making in complex, high-risk or ambiguous situations, operating effectively within politically sensitive environments., • Demonstrates strong commitment to NHS values, patient-centred care, quality, and safety., • Actively promotes and role models equality, diversity, inclusion and belonging, ensuring inclusive practices across teams and services., • Demonstrates compassionate and inclusive leadership, supporting staff wellbeing, engagement, and development., • Educated to masters level or equivalent level of experience of working at a senior level in specialist area., • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent., • Evidence of continued professional development in digital health, clinical systems, or leadership., • Member of relevant professional body., • Certification or training in project/programme management (e.g. PRINCE2, MSP, Agile)., • Training or equivalent understanding of clinical risk in digital systems., • Certification or training in project/programme management (e.g. PRINCE2, MSP, Agile). We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style. Please provide a minimum of 3 years' employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks. To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications. If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly. If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion. We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role. #J-18808-Ljbffr