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  • General Manager
    General Manager
    9 days ago
    £40000–£45000 yearly
    Full-time
    Croydon

    About the Role Whelans Pubs is looking for an experienced, driven and passionate General Manager to lead one of our busy pubs. This is an opportunity for a hands-on leader who thrives in a fast-paced hospitality environment, has a passion for delivering exceptional guest experiences, and is committed to building high-performing teams. As General Manager, you will take full ownership of your business, driving sales, profitability, operational standards and team development while creating a welcoming atmosphere for every guest. Key Responsibilities Leadership Lead, inspire and develop your management and bar teams. Recruit, train and retain exceptional team members. Create a positive, motivated and accountable working culture. Conduct regular team meetings, coaching sessions and performance reviews. Manage staffing levels and rotas in line with business needs. Commercial Performance Take full responsibility for achieving weekly and monthly sales targets. Drive wet sales, food sales and profitability. Maximise opportunities through events, entertainment and seasonal promotions. Monitor labour costs, GP margins and controllable costs. Analyse business performance and implement action plans to improve results. Customer Experience Deliver exceptional customer service standards every day. Resolve customer complaints professionally. Build relationships with regular guests and the local community. Maintain consistently high review scores across online platforms. Operations Ensure the venue is presented to the highest standards at all times. Maintain excellent cleanliness throughout front and back of house. Ensure compliance with company operating procedures. Complete daily, weekly and monthly compliance checks. Financial Control Manage cash handling procedures. Complete accurate banking and financial reporting. Control stock through regular stock takes and ordering. Investigate and minimise stock losses and wastage. Maintain strong cost controls across the business. Compliance Ensure full compliance with: Licensing legislation Health & Safety Food Safety Fire Safety Employment legislation Challenge 25 procedures Company policies Marketing & Business Development Drive local marketing initiatives. Promote live sport, entertainment and food offers. Ensure social media is regularly updated with high-quality content. Build relationships with local businesses, charities and community groups. Identify opportunities to increase footfall and revenue. What We’re Looking For Essential Minimum 3 years’ experience as a General Manager or experienced Deputy Manager in a high-volume pub or bar. Strong leadership and people management skills. Commercially focused with proven sales growth. Excellent financial understanding including labour and GP control. Personal Licence holder (or willing to obtain one). Strong understanding of licensing and compliance. Exceptional communication skills. Excellent organisational ability. Flexible to work evenings, weekends and bank holidays. Desirable Experience managing food operations. Experience delivering live entertainment and sporting events. Cellar management knowledge. First Aid qualification. Level 2 Food Safety. Personal Licence. Key Performance Indicators (KPIs) Sales growth Profitability Labour percentage Gross Profit performance Stock variance Wage control Customer satisfaction Mystery visit results Audit compliance Team retention Employee engagement Online review scores Health & Safety compliance Licensing compliance What We Offer Competitive salary Performance-related bonus scheme Career progression opportunities Ongoing training and development Company pension Employee discounts Company events Supportive Operations Team Recognition and reward programmes Our Values At Whelans Pubs, we believe in: People – Investing in our teams and creating opportunities for success. Standards – Delivering excellence in everything we do. Fun – Creating memorable experiences for our guests and our teams. The Ideal Candidate You’ll be an energetic, visible leader who leads from the front, sets high standards and inspires your team every day. You’ll be commercially aware, passionate about hospitality, confident in making decisions, and motivated by creating thriving pubs that guests love to visit. If you’re ready to take ownership of a successful pub and build an exceptional business with Whelans Pubs, we’d love to hear from you.

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  • Head Chef
    Head Chef
    4 days ago
    £46400 yearly
    Full-time
    London

    We are looking for a Head Chef to join our busy Pho restaurant in Balham. Our kitchen has a wonderful team of chefs who work very hard and are great at what they do, so it's important we find the right Head Chef who is going to be supportive, friendly and hands-on, always ready to help in the different sections of the kitchen. ++Salary offer of up to £46,400 includes earnings received through tronc.++ ++And on top of that, a bonus reward of up to £6,000! ++ Who and what is Pho? We are named after Vietnams famous noodle soup- PHỞ. A rich bowl of broth, rice noodle and plenty of meat (or veggies)! But we also have more amazing things to offer in our menu... Here are some examples of some of the many fresh dishes we cook and serve everyday: • Freshly handmade spring & summer rolls, • Homemade pork & lemongrass meatballs, • Crunchy, fresh and flavoursome salads, • Delicious rich curries, • Wok-fried noodles topped with meat, tofu or more healthy vegetables We have grown into a nationwide business, with our teams bringing our fresh food and fantastic service to cities and towns all over the country, building a steady following of 'Pho-natics' wherever we go! What Pho can offer you! • Free fresh meals at work, • 50% off all food and drink when dining in our restaurants, for you and up to 5 friends!, • Get paid every 2 weeks! Or..., • ... Get paid quicker with our Wagestream, • We love to work hard and play even harder at our awesome annual parties!, • Earn more money if your friends join us (£100-£1000 extra for each friend), • Confidential Employer Assistance Program, to support you with any troubles you may be facing., • Company pension, • Amazing training during your first few weeks and beyond, • A nice Bonus! Of up to £6,000 a year! What Pho is looking for: • Hands on chefs who are passionate about cooking fresh, vibrant and flavoursome food., • Head Chef with minimum x2 years' in role., • Experience managing a team of chefs. In Pho we have wok chefs, lines chefs and sous chefs to support you., • Strong knowledge in food safety and managing compliance within health and safety regulations, • Experience controlling stock and par levels through mindful ordering., • Comfortable using different systems as part of your day-to-day. E.g. Acquire for stock ordering. #INDENT

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  • Front of House Manager
    Front of House Manager
    8 days ago
    £14–£15 hourly
    Full-time
    London

    Guest Experience Manager Location: Hot N Juicy Shrimp LDN, West Dulwich Reports To: Operations Manager Employment Type: Full Time Working Pattern: Afternoon and Evening Shifts including Weekends About the Role Guest Experience Manager About Hot N Juicy Shrimp LDN At Hot N Juicy Shrimp LDN, we believe our guests should leave with more than just a great meal—they should leave having enjoyed an unforgettable experience that keeps them coming back and recommending us to others. We're looking for an experienced, confident and passionate Guest Experience Manager to lead our Front of House team and drive exceptional hospitality standards across the restaurant. This is a hands-on leadership role for someone who thrives in a busy environment, leads by example, and understands that outstanding guest experiences are created through attention to detail, consistency and genuine hospitality. The Role As Guest Experience Manager, you will be responsible for the day-to-day management of our Front of House operation, ensuring every guest receives warm, efficient and memorable service. You'll inspire and develop your team, resolve guest concerns with confidence, maintain high operational standards, and ensure the restaurant consistently delivers the Hot N Juicy experience. Alongside service leadership, you'll also oversee key administrative and operational duties that keep the restaurant running efficiently. Key Responsibilities Guest Experience • Deliver exceptional customer service at every touchpoint., • Create memorable guest experiences that encourage repeat visits., • Build relationships with regular guests and recognise returning customers., • Handle complaints professionally and resolve issues quickly., • Monitor guest feedback and implement improvements., • Ensure restaurant presentation and cleanliness remain exceptional throughout service. Leadership • Lead, motivate and develop the Front of House team., • Conduct pre-service briefings and communicate daily priorities., • Coach staff to deliver consistently high hospitality standards., • Monitor staff performance and provide ongoing feedback., • Support recruitment, onboarding and training of new team members. Operations & Administration • Prepare and manage weekly staff rotas., • Respond to customer emails and booking enquiries., • Complete daily and weekly management reports., • Produce end-of-day (EOD) reports and analyse key performance figures., • Monitor labour costs and staffing levels., • Support stock ordering where required., • Ensure company procedures and service standards are consistently followed., • Work closely with the kitchen and management team to deliver seamless service. Compliance • Ensure all health & safety and food hygiene standards are maintained., • Complete daily operational checks., • Support opening and closing procedures., • Ensure licensing and company policies are adhered to. What We're Looking For We're looking for someone who: • Has previous experience managing a busy restaurant or hospitality venue., • Is passionate about customer service and hospitality., • Has excellent leadership and people management skills., • Remains calm under pressure in a fast-paced environment., • Is organised, proactive and solutions-focused., • Is confident using Microsoft Office, email and restaurant management systems., • Has excellent written and verbal communication skills., • Can confidently manage both operational and administrative responsibilities. Working Hours This role requires flexibility and commitment to the hospitality industry. • Afternoon and evening shifts are required., • Weekend working is essential., • The successful candidate will be expected to work most weekends due to the nature of the business., • To support work-life balance, you will receive one weekend day off each month, subject to business requirements and agreed in advance. What We Offer • Competitive salary., • Staff meals whilst on shift., • Employee discount., • Career progression opportunities., • Ongoing training and development., • The opportunity to help shape one of London's fastest-growing independent restaurant brands.

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  • Kitchen Crew Lead - IMMEDIATE START
    Kitchen Crew Lead - IMMEDIATE START
    11 days ago
    £13–£16 hourly
    Full-time
    Beckenham

    Sweet Jerk is all about good food, good vibes, and real Caribbean flavour. We serve tasty, feel-good food fast — not fancy, just proper flavour done right. We’ve been open in Beckenham for just over a year and we’re growing fast — with big plans to open more sites. This is your chance to join a team that’s building something special and help shape how our kitchens run. The Role We’re looking for a Kitchen Crew Lead — someone who’s worked in a busy kitchen and knows how to run a smooth shift. If you’ve led or trained others in places like Nando’s, Wingstop, Five Guys, or McDonald’s, this will feel familiar. You’ll be the one keeping the kitchen organised, supporting your crew, and making sure every meal hits Sweet Jerk standards. You’ll also help new starters learn the ropes, keep on top of prep, and make sure the kitchen always runs clean, safe, and smooth. Key Responsibilities • Lead and motivate the back-of-house team to deliver high-quality, consistent food at speed., • Manage prep levels, ticket times, and service flow for smooth, efficient operation., • Train and develop team members to follow Sweet Jerk standards in quality, safety, and presentation., • Oversee daily stock checks, par levels, and deliveries, keeping waste low and efficiency high., • Ensure food-safety, SFBB logs, and hygiene standards are met at all times., • Support rota planning, shift cover, and clear communication with the front-of-house team., • Jump on the line when needed — lead by example and bring positive energy to every shift. What We’re Looking For ✅ 2 + years’ experience in a fast-paced kitchen.✅ 1 + year in a supervisory or management role (e.g. Kitchen Crew Lead, BOH Supervisor, Shift Leader, Assistant Manager).✅ Strong organisational skills and the ability to stay calm under pressure.✅ A natural motivator who builds positive team culture.✅ Flexibility to work evenings and weekends.✅ A passion for Caribbean food, culture, and customer experience. Why You’ll Love Working at Sweet Jerk ⭐ We’re building a brand from the ground up — you’ll help shape it.⭐ Big opportunities for growth as we open more restaurants.⭐ Supportive, family-style team culture (we call our team Jerk Stars).⭐ Great food, great people, and plenty of good vibes.⭐ Free staff meals and training provided. How to Apply If you’re a natural leader who loves a fast-paced kitchen and wants to help grow something fresh, we’d love to hear from you.Apply now with your CV and a short message telling us why you’d be a great fit for Sweet Jerk Job Type: Full-time Application question(s): • What experience do you have with Caribbean cuisine, and if none, what interests you in working with it?, • Are you available to work evenings and weekends? Experience: Kitchen management: 1 year (preferred)

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  • Chef de Partie
    Chef de Partie
    16 days ago
    £12.71–£15 hourly
    Full-time
    London

    ALL ROADS – BRIXTON Modern comfort. Built on community. NEWLY OPENED MAY 2026 – HIRING NOW All Roads has always been about people. Food, music, energy and creating spaces where people come together. We started with supper clubs and built this slowly. No big backing, no shortcuts. Just people showing up, again and again. Sold out nights, word of mouth, residencies, collaborations. Proper support that’s never watered down. Now we’re opening our first neighbourhood restaurant in Brixton. The food matters. Good ingredients, cooked properly. Thought out plates that actually hit. No frills. Just real food, done well, in a space that feels like home. Director led, on the ground and in service. We’re looking for a Chef ready to step up and grow with us. GETTING STRAIGHT TO IT This role is for someone who genuinely cares about food. You may not already be a ‘Lead Chef' but you will be ready to confidently step into your own! You’re curious, thoughtful and always looking to push further. Eager to learn more, but also ready to share what you know. You should be confident enough to speak up, contribute ideas and help shape the kitchen, while working with respect for others and their contributions. You take pride in the details and want to cook food that actually means something. We’re building a strong, collaborative kitchen and want people who are part of that. WHAT’S ALL YOU -⁠ ⁠Running sections and supporting the pass -⁠ ⁠Prep planning, organisation and consistency -⁠ ⁠Supporting ordering, stock control and minimising waste -⁠ Support in ⁠training and developing junior chefs -⁠ ⁠Maintaining high standards of cleanliness and food safety -⁠ ⁠Working closely with the founders on menu development -⁠ ⁠Managing service flow and stepping up to lead when needed WHAT’S GOOD HERE -⁠ ⁠Fair rotas, planned ahead -⁠ ⁠Balanced schedules that make sense -⁠ ⁠Proper breaks, always -⁠ ⁠30% off food + wine -⁠ ⁠First drink on us -⁠ ⁠Tronc shared properly + surplus redistributed -⁠ ⁠Occasional team perks -⁠ ⁠Proper family meal every shift -⁠ ⁠Cost price meat + wine -⁠ ⁠Staff socials — time with your team -⁠ ⁠Your birthday off -⁠ ⁠Clear structure and expectations -⁠ ⁠Real development with the founders -⁠ ⁠Room to grow with us We’re building this properly. If you’ve got it, you’ll want in early. Not for everyone and that’s the point. Looking forward to hearing who you are and why you want in. If you’re right, we’ll move quick. Speak soon, M&P

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