Full Time | Field/home-based across South of England, United Kingdom
5 days ago
Reading
Department: Technical Operations Reports to: Workshop Manager Location: Field-based / home-based across the South of England - ideally located within the M4 / M3 / M25 corridor Contract type: Full-time Salary: £34,000 – £42,000, plus overtime and company van Travel requirement: Regular travel throughout the South of England, with occasional wider UK travel and visits to our Wakefield HQ Working pattern: Primarily Monday to Friday field servicing and maintenance, with flexibility for occasional evenings, weekends and overnight stays where required for installations, major events or customer support Boxbar Tech is an award-winning, high-growth technology company transforming the way drinks are served across events, venues, stadiums, arenas and hospitality environments globally. We have created automated self-service drinks technology designed to increase service speed, improve quality, reduce queues, drive operational efficiency and enhance the customer experience for our partners. Our technology is already being used by major events, venues, festivals, sports clubs and hospitality organisations around the world, including Live Nation, ASM Global, Oak View Group, LIV Golf, Diageo and Guinness, Levy, Sodexo, Peppermint, Freemans Event Partners, Butlins, PSG, AEG Presents, Parklife Festival, London Stadium, Birmingham City FC, Ibiza Rocks, Co-op Live, Adelaide Oval and many more. We are entering an exciting phase of national and international growth and are looking for practical, reliable people who are excited by technology, hospitality and delivering an excellent customer experience. At Boxbar, reliability and dispense quality are critical. Our technology operates within some of the UK’s biggest stadiums, arenas, hospitality venues and live environments, and our Draught Dispense Technicians play an important role in keeping those systems operating at their best. As our Draught Dispense Technician for the South, you will be responsible for supporting Boxbar equipment and associated draught dispense systems across your region. This is a field-based role, travelling primarily from home directly to customer venues to carry out planned servicing, preventative maintenance, fault diagnosis, repairs and technical support. You will become a trusted technical point of contact for customers across your territory, helping maximise equipment uptime, maintain excellent dispense quality and resolve technical issues quickly and effectively. Alongside your core servicing responsibilities, you will occasionally support new installations, commissioning and major live events where additional technical expertise is required. This is not a Wakefield workshop-based position. You will manage your working territory from home using a company van, tools and equipment, with occasional visits to our Wakefield HQ for training, team meetings, all-hands sessions, equipment or parts collection and wider operational requirements. This role would suit an experienced draught dispense or field-service technician who enjoys working independently, solving practical problems and building strong relationships with customers. • Carry out planned servicing and preventative maintenance of Boxbar equipment and draught dispense systems across customer locations in the South., • Complete scheduled system inspections and identify potential faults, wear or reliability issues before they develop into operational problems., • Service and maintain dispense equipment, cooling systems, pumps, gas systems, pipework and associated components., • Ensure systems are maintained to deliver consistently high-quality drinks from keg to tap., • Replace worn or defective components where required., • Help reduce equipment downtime and prevent repeat service visits through high-quality diagnosis and maintenance., • Maintain clear records of servicing undertaken, parts replaced and any follow-up work required., • Respond to technical faults and customer service requirements across your region., • Diagnose mechanical, electrical, cooling and dispense-related problems methodically., • Carry out repairs efficiently and safely, aiming to achieve a first-time fix wherever practical., • Identify root causes rather than simply treating symptoms., • Test equipment following repairs to ensure correct operation and dispense quality., • Escalate complex or recurring technical issues to the Workshop Manager or relevant Technical Lead where appropriate., • Communicate clearly with internal teams where additional parts, engineering support or follow-up work is required., • Take responsibility for organising and completing assigned service work across your region., • Plan journeys and site visits effectively to maximise productive field time., • Maintain appropriate van stock of commonly required parts, consumables and technical equipment., • Identify replacement parts and replenishment requirements before stock becomes critical., • Ensure tools, test equipment and company property are properly maintained and stored., • Keep the company vehicle clean, organised and suitable for professional customer visits., • Communicate proactively if appointments, repairs or customer commitments are at risk., • Represent Boxbar professionally at customer sites and become a trusted technical contact for venue teams., • Build positive working relationships with customers, venue operators and site teams., • Explain the correct operation, cleaning and basic care of installed equipment., • Provide practical advice to venue teams to help maintain dispense quality and equipment reliability., • Explain faults and completed repairs clearly without unnecessary technical jargon., • Keep customers appropriately updated while work is being undertaken., • Ensure sites are left clean, safe and operational following servicing or repair work., • Deliver the high standard of service expected from the Boxbar brand. Although servicing and maintenance will be the primary focus of this position, you will also occasionally: • Support the installation of Boxbar and draught dispense equipment at new and existing customer locations., • Install and connect dispense components, pipework, cooling equipment and related systems., • Support commissioning and system testing before customer handover., • Ensure equipment is configured correctly to deliver consistent drinks quality., • Work alongside Boxbar colleagues, contractors and venue teams during installation projects., • Identify and resolve technical issues that arise during commissioning., • Support site surveys or technical assessments where required. From time to time, Boxbar requires additional technical support around major events and high-profile customer activity. You may therefore occasionally: • Provide technical support at stadiums, arenas, festivals and other live events., • Complete pre-event system checks and testing., • Support venue teams before opening to ensure equipment is operational and ready for service., • Diagnose and resolve technical issues during live operation where required., • Support deployments, de-rigs or equipment movements around selected events., • Work occasional evenings or weekends where dictated by event schedules or operational requirements. Live event work will form a smaller part of this position than day-to-day servicing and maintenance, but flexibility around major customer requirements is important. • Complete service records, job sheets and technical documentation accurately and promptly., • Record faults identified, repairs completed, parts used and outstanding actions., • Maintain accurate records of customer equipment and servicing activity., • Follow Boxbar health and safety procedures at all times., • Comply with venue-specific health, safety and operational requirements., • Complete relevant risk assessments or site documentation where required., • Use tools, equipment, vehicles and company property safely and responsibly., • Raise safety concerns, operational risks or recurring technical issues promptly. Although this is a field-based southern role, you will remain an important part of the wider Boxbar Technical Operations team. You will occasionally be expected to: • Travel to the Wakefield HQ for training and technical development., • Attend company all-hands meetings and relevant team sessions., • Collect specialist equipment, parts or replacement stock where required., • Spend time with technical colleagues to develop knowledge of new Boxbar products and systems., • Support equipment preparation or other technical activities at Wakefield when genuinely required., • Share field experience and customer feedback with the wider technical, product and operations teams., • Identify recurring faults and highlight opportunities to improve equipment reliability., • Share practical feedback from customer sites with Technical Operations, Product and Engineering teams., • Suggest improvements to servicing procedures, installation methods and field processes., • Apply lessons learned from previous service visits and installations., • Help improve technical documentation and troubleshooting guidance., • Take part in relevant technical, product, drinks-quality and health and safety training., • Help Boxbar develop a scalable and consistently high-quality national service operation. We are looking for someone who is practical, dependable and takes pride in solving problems properly. Because you will spend much of your time working independently in the field, you will need to be comfortable taking ownership of your workload while knowing when to involve the wider technical team. You will be someone who: • Hands-on and comfortable working with tools and technical equipment., • Naturally interested in understanding how equipment works., • Calm and methodical when diagnosing faults., • Proactive rather than waiting for problems to be escalated., • Comfortable working independently and managing your own territory., • Reliable and able to follow through on customer commitments., • Organised and able to manage changing priorities., • Customer-focused and professional when working on-site., • A clear communicator with both technical and non-technical people., • Comfortable travelling regularly as part of your working week., • Willing to occasionally work outside standard hours when customer or event requirements demand it., • Positive, collaborative and happy to support colleagues when needed., • Motivated to continue developing your technical knowledge as Boxbar grows. At Boxbar, we value people who take accountability, communicate early when there is a problem and do what they say they are going to do. The successful person will ideally have: • Previous experience working within a field-service, maintenance, mechanical, electrical, plumbing, refrigeration, beverage equipment or similar technical environment., • Practical experience servicing, maintaining, installing or repairing equipment., • Strong mechanical aptitude and confidence using hand and power tools., • Good fault-finding and problem-solving capability., • Ability to work independently and manage field-based assignments., • Ability to follow technical instructions, diagrams, schematics or service procedures., • Good attention to detail and commitment to completing work properly., • Confidence communicating directly with customers and site teams., • Comfortable using mobile technology or service-management systems to complete job records., • Willingness to travel regularly throughout the South of England and occasionally elsewhere in the UK., • Full UK driving licence. Experience within draught beer or beverage dispense would be particularly valuable, including knowledge of: • Keg-to-tap systems., • Beer and beverage lines., • Cooling equipment., • Pumps and dispense components., • Gas systems and regulators., • Cellar equipment., • Cleaning and drinks-quality procedures., • Fault diagnosis within draught dispense systems. We are also interested in strong field-service technicians from related technical environments who have the aptitude to learn Boxbar’s technology and draught dispense systems. Relevant experience could include: • Commercial catering equipment., • Refrigeration., • Coffee-machine servicing., • Vending equipment., • Plumbing., • Pumps and fluid systems., • Commercial electrical equipment., • Electromechanical field service., • Hospitality equipment., • Technical installations. You do not need to have worked specifically with Boxbar-style equipment previously. Product-specific technical training and support will be provided. It would also be beneficial if you have: • Experience working within stadiums, arenas, hospitality venues or live-event environments., • Basic electrical fault-finding experience., • Experience commissioning equipment following installation or repair., • Experience managing van stock, spare parts and tools., • Experience completing digital field-service documentation., • Relevant mechanical, electrical, plumbing, refrigeration or technical qualifications., • Cellar-management or drinks-quality knowledge., • Experience providing customer or operator training. Applicants do not need to meet every desirable requirement. We are interested in people with the right technical aptitude, attitude and approach as well as those coming directly from the beverage-dispense industry. Success in this role will mean: • Customers across the South receive responsive and reliable technical support., • Planned servicing and maintenance is completed on schedule., • Equipment availability and uptime remain consistently high., • Draught systems deliver excellent and consistent drinks quality., • Technical faults are diagnosed accurately and efficiently., • A strong proportion of issues are resolved during the first visit., • Repeat failures and unnecessary return visits are reduced., • Customers receive clear, professional and helpful communication., • Service documentation is accurate and completed promptly., • Van stock, tools and equipment are well managed., • Recurring technical issues are identified and escalated rather than repeatedly repaired., • Installations and commissioning support are completed safely and correctly., • Live-event support is delivered calmly and effectively when required., • Strong relationships are developed with venue teams and customer stakeholders., • The technician becomes increasingly knowledgeable and autonomous within their territory., • Useful field feedback is shared with the wider Technical Operations and Product teams. This is an opportunity to join Boxbar at a genuinely exciting stage of growth. You will have the opportunity to: • Join a fast-growing technology company changing the way drinks are served., • Work with innovative, category-defining beverage technology., • Take ownership of an important regional service territory., • Work with high-profile stadiums, venues, events and hospitality partners., • Develop specialist skills across draught dispense and automated beverage technology., • Work independently while being part of an experienced technical team., • Receive a company van, equipment and practical technical support., • Develop your career as Boxbar expands its UK and international service operation., • Work across a varied mix of customer environments rather than being based in the same location every day., • Make a visible contribution to customer satisfaction and the reliability of Boxbar’s technology. #J-18808-Ljbffr
Chef & Cook
Waiters
Bar Staff
Retail
Kitchen Porter
Barista
Quick Service
Accounting & Finance
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Events & Promotion
Health & Social Care
Host & Hostess
Information Technology
Legal
Management
Manufacturing
Office & Admin
Online Jobs
Sales & Marketing
Science
Security
Sports & Wellness
Warehouse
Writing & Editing