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We’re seeking a dynamic and strategic Head of Process Engineering – Member Services to lead the design, assurance, and continuous improvement of established member services processes. This is a pivotal role, driving operational excellence and innovation while ensuring right-first-time delivery across the organisation. You’ll foster a culture of collaboration and continuous improvement, ensuring processes are efficient, compliant, and designed around the needs of the members. Key Responsibilities Leadership & Team Management • Lead and develop two specialist teams:, • Process Improvement Analysts: Design, implement, and document all member service processes while delivering a programme of continuous improvement to optimise return on investment., • Process Assurance Team: Design and execute end-to-end assurance testing and provide hypercare support post-implementation to ensure sustainable benefits. Process Design and Improvement • Drive process optimisation and member journey design., • Collaborate with operational teams to deliver system and non-system improvements., • Ensure all solutions meet regulatory, operational, and member-first standards. Assurance and Implementation Readiness • Develop and execute assurance testing frameworks to validate change., • Ensure operational readiness and stakeholder engagement for right-first-time delivery., • Oversee hypercare support to ensure full benefits realisation. Innovation and Marginal Gains • Champion a culture of marginal gains by identifying small, high-impact improvements., • Introduce innovative tools, techniques, and frameworks to deliver measurable value. Collaboration and Stakeholder Engagement • Serve as a key interface across business units, translating operational feedback into actionable improvement and assurance plans., • Communicate progress, risks, and outcomes clearly to stakeholders. Performance Monitoring and Benefit Realisation • Define and monitor KPIs to track impact and performance., • Ensure all initiatives are supported by benefit realisation plans., • Report outcomes to drive transparency and continuous improvement. Essential Skills and Experience: • Expertise in process design, assurance, and improvement methodologies (e.g., Lean, Six Sigma)., • Strong leadership and people development experience., • Proven ability to deliver measurable improvements in operational performance., • Excellent stakeholder engagement and communication skills., • Experience in managing complex change and assurance programmes.

Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassad

We champion inclusivity and foster a workplace where everyone feels valued and can be themselves. We want you to have an amazing experience working at HC-One, including a quick turnaround from offer to start date. You will work collaboratively with all members of the People Team and functions across

Join our team at M&S as a Customer Assistant in our Foods section, where youll become a champion of our high-quality products, great value offers, and excellent customer service.Were seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualities-what we call Kindness the HC-One Way:. At HC-One, kindness is at the heart of everything we do across our Dementia, Nursing, Residential and Specialist care homes. We champion inclusivity, fostering a wor

A seasoned people leader with extensive experience in sustainability or waste management. Passionate about sustainability and committed to making a positive difference in the environment. If you’re driven to improve processes and champion sustainability, apply today and join our mission to create

Cocktail Bartender - Middlesbrough. For over a decade, our bartenders have been curating a menu designed to lift spirits and bring joy, no matter the hour. As Bartender at Turtle Bay, you are the heart of our bar and a champion of our unique hospitality.

Communicate identified opportunities to the Site Leadership Team and BU Operational Excellence (OE) Manager to support opportunity‑based target setting during budget planning. Champion best‑practice Operational Excellence tools and methodologies (e. Conduct Operational Excellence maturity assess

Join our team at M&S as a Customer Assistant in our café.Be a champion of our delightful food and drink offerings, trends, and services.Share knowledge with customers, act as a brand ambassador, and deliver remarkable service to ensure customers feel valued every time they shop with us.Serve our cu

Passionate about sustainability and committed to making a positive difference in the environment. Are you ready to lead our circularity initiatives and make a lasting impact? If you’re driven to improve processes and champion sustainability, we invite you to apply today. Are You Ready to Lead the

Unleash Your Potential: Transform from Sport Coach to Education Leader! Have you ever contemplated a career in teaching but hesitated about making the leap? The perfect opportunity awaits you! Vision for Education is thrilled to collaborate numerous schools in North Tyneside, actively

Search for an exact word or phrase.Use quotes to search for an exact word or set of words.If you want to search for jobs that may have just one of several words, include OR (capitalized) between the words.Without the OR, your results would typically show only jobs that match both terms.Add a NOT bef

Stockton-on-Tees, Durham, TS18 3RB.We are currently recruiting for a Showroom Host to join the team at.This is a Part-Time role working 19 hours a week, Thursday and Friday 8am - 6pm offering National Living Wage (£12.You will be required to meet and greet all customers on arrival to the showroom a

Sports, Outdoor, Fashion & Luxury Managing Consultant @ MacGregor Black Recruitment.Recruitment Consultant - Fashion.MacGregor Black has several key opportunities for aspiring and driven individuals who are looking to work in a vibrant and dynamic environment based from our Newcastle & Leeds offices

Full Time Training Academy, Rockliffe Park, Hurworth, Darlington.Posted on October 16, 2025 | Closes: October 29, 2025.Middlesbrough Football Club is looking to recruit a Performance Analyst for our Category 1 Academy.The successful candidate will be responsible for supporting all phases of our acad

About the Performance and MedicineTeam: Our mission is to support every athlete in reaching peak performance while reducing injury risk.Through a multi-disciplinary approach that blends sports science, nutrition, medicine, and psychology, we deliver personalised programs tailored to each player’s

Hours per week – Weekend and Bank Holiday availability required.At Sofa Club, we’re on a growth journey and we’re only just getting started.As one of the UK’s fastest-growing furniture brands, we’re redefining the industry with bold designs, seamless service, and big ambitions.With new sho

An exciting opportunity has arisen for a Coach Builder to join our Engineering Team at our Slatyford Depot in Newcastle Upon Tyne.At Stagecoach North East, we operate over 400 vehicles, connecting our passengers across Tyne and Wear and Teesside, with our engineering teams playing a fundamental role

About The Performance And MedicineTeam.Our mission is to support every athlete in reaching peak performance while reducing injury risk.Through a multi-disciplinary approach that blends sports science, nutrition, medicine, and psychology, we deliver personalised programs tailored to each player's nee

Full-Time Showroom Consultant – Sharps Furniture Group.Contract: Full Time – 5 days a week with weekend availability.Tenant: Sharps Showroom, Eldon Square.Are you an organised and customer-focused individual with a passion to deliver outstanding Sales through outstanding Service?.Sharps, a leadi

Unleash Your Potential: Transform from Sport Coach to Education Leader!.Have you ever contemplated a career in teaching but hesitated about making the leap? The perfect opportunity awaits you!.Vision for Education is thrilled to collaborate numerous schools in North Tyneside, actively seeking passio

A member champion mentality with exceptional interpersonal skills. Monthly Frasers Group Champion - winners get double their salary for the month. Reward and recognition with our Everlast Gyms monthly champions.

JD Gyms Stockton‑On‑Tees, England, United Kingdom.Your purpose will be to engage with members to ensure they receive a world‑class member experience on every visit to JD Gyms.This means upholding the highest standards of cleanliness, gym floor member interaction, leading gym inductions and tea

We are currently recruiting for a Showroom Hostto join the team at.This is a Part-Time role working 19 hours a week, Thursday and Friday 8am - 6pmoffering National Living Wage (£12.You will be required to meet and greet all customers on arrival to the showroom and ensure that their time at the show

Could you provide a welcoming home for the next generation of Newcastle United stars?.We’re looking for Host Families to support our young players as they move to Newcastle United from outside the North East.Provide a stable, safe, and welcoming home.Play a vital role in a player’s growth on and

We are currently recruiting for a Showroom Host to join the team at Vertu BMW Teesside.This is a Part‑Time role working 19 hours a week, Thursday and Friday 8am‑6pm offering National Living Wage (£12.You will be required to meet and greet all customers on arrival to the showroom and ensure that

With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clien