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Business Operations & Customer Services Manager Directorate: Digital Grade: F16 Reports to: Head of Business Operations and Customer Services Direct reports: 13 Location: Chesterfield, Hybrid Politically Restricted Post: Potentially – dependent on case management About the role We are seeking an experienced and forward-thinking Business Operations & Customer Services Manager to lead and transform our executive support, customer services, help desk and reception functions across EMCCA. This is a senior operational leadership role combining strategic oversight with hands-on delivery. You will play a key part in ensuring high-quality, accessible and responsive services that deliver public value, support our Mayor and senior leadership, and continuously improve how residents, partners and stakeholders interact with us. You will lead multi-functional teams, manage complex customer and casework processes (including transport-related complaints), and drive service improvement through data, technology and collaboration. What you’ll be responsible for Strategic & operational leadership • Lead a defined business area, managing service delivery, performance, projects and budgets., • Apply professional expertise to advise on complex operational challenges and deliver service transformation., • Develop business cases, cost models and delivery plans aligned to strategic priorities., • Lead the authority’s customer services function across all channels, ensuring timely, accurate and empathetic responses., • Oversee customer complaints and case management, particularly in relation to transport services, ensuring compliance with statutory and service standards., • Use insight, data and customer intelligence to drive continuous improvement and “right first time” service delivery., • Champion accessible, inclusive services that reflect the diversity and socio-economic realities of our region., • Manage Executive Support Officers providing professional, responsive support to the Chief Executive, Mayor’s Office and senior leadership., • Oversee a help desk-style triage system for non-IT service improvement requests., • Manage an effective reception and front-of-house service, ensuring high standards of customer care and visitor management., • Work closely with teams across Transport, Legal, Governance, Communications and Strategy to deliver joined-up services., • Act as a key liaison between customer services and regional service teams., • Lead, motivate and develop your teams, setting clear objectives and fostering a positive, accountable and inclusive culture., • Manage performance, resources and workloads effectively., • Support staff development through coaching, training and career progression. What we’re looking for Essential • Proven experience leading customer service and executive support teams within a public sector or similarly complex organisation., • Demonstrable experience of leading operational change, developing business cases and managing performance., • Strong knowledge of complaint handling, case management and transport-related service delivery., • Excellent communication, stakeholder engagement and problem-solving skills., • Experience working within a combined authority or regional governance environment., • Familiarity with CRM systems, service desk tools or business process mapping., • Understanding of statutory frameworks relating to transport, customer rights and public accountability. Our values We are a values-led organisation, guided by four core principles: • Lifting our region – putting long-term outcomes for people and place first, • Working together – building strong, inclusive partnerships, • Making an impact – turning ideas into action with measurable results Why join us? You’ll be part of a purpose-driven organisation working to make the East Midlands more prosperous, sustainable and fairer. This role offers the opportunity to shape high-profile services, influence senior stakeholders, and make a tangible difference to how public services are experienced across the region. How to Apply If you are interested and feel you meet the criteria outlined in the job description, please submit your CV and the completed application or expression of interest form to by 2nd January 2026.

HGV Driver Nights (Class 1) Location: Chesterfield Salary: £43,000 to £44,000 Shifts: Nights, Monday to Friday (11-hour shifts) Reporting to: Transport Supervisor Job Type : 12-week temp to perm contract Generations People are actively seeking to speak to HGV Drivers to join an excellent, fast paced, and reputable company operating in the pallet network industry.Do you have the skills to fill this role Read the complete details below, and make your application today.Our client is one of the leading distributors in what they do.As a supportive company, development and progressionopportunities are available, to allow you to achieve your best work while gaining new skills within the business.HGV Driver Class 1 We are currently looking for, experienced Class 1 Drivers to join the night shift team.Our client is big on empowering their staff to champion their core values and put the customers at the heart of everything they do.So, customer service and a professional manner is key.Youll have experience of overnight trunking to regional Hubs, Experience within the Pallet Network sector preferably but not essential.They will provide you with necessary training and development, recognising ambition and drive.They believe in investment in their people and is the reason they are a highly successful Haulage and Distribution Company- that continues to keep growing.Guaranteed minimum of 55 hours per week Monday to Friday.Return to base every shift NO HAVING TO WORK AWAY! Competitive rates of pay overtime paid on anything over 11 hours per day with an annual review Incentives including Employee referral, Sales referral, Long service rewards, Company health care scheme, Contributory Pension scheme 23 Days Holiday plus Bank holidays currently operating with skeleton staff over Christmas, so most staff enjoy a long break with friends and family! xjlbheb Opportunities to develop- CPC training with possibility of additional on-site forklift truck, first aid, fire marshal training.Skill Requirements: Experience: Class 1: 1 year (required) Licence/Certification: Class 1 Licence (required) Driver CPC (required) Benefits : Referral programme Free parking Additional leave Company pension Private medical insurance Health & wellbeing programme On-site parking

A prestigious hotel in London is seeking a Food and Beverage Supervisor to lead the team in creating extraordinary guest experiences.The role involves managing food service, guiding your team, and ensuring high standards of customer satisfaction.Ideal candidates have experience in a customer-facing

The company champions career development opportunities and values diversity in its workforce.

A disruptive financial institution in London seeks a Senior Insurance Manager to lead its global insurance strategy and claims management.The ideal candidate will have significant commercial insurance management experience within a financial services environment.Responsibilities include managing D&O

A health technology company in the UK seeks a Lead Product Data Scientist to guide data strategy, shaping product decisions through analytics and ML.You will raise standards in methodologies, mentor, and lead experimentation.Ideal candidates will have over 7 years of experience in product analytics

The organization champions a hybrid working model, fostering a community-driven workplace.

This role focuses on shaping initiatives for a high-performing workplace culture, leading employee engagement strategies, and championing wellbeing programs.

A leading delivery service company in Greater London is seeking a Team Leader for Wolt Market, focused on optimizing grocery delivery operations.This fixed-term cover role runs from early 2026 to September 2027.The ideal candidate will have leadership experience, a proactive mindset, and the ability

A leading recruiting technology firm in the UK seeks a Data Protection Officer to enhance data privacy compliance and manage regulatory requirements.This role involves supporting product teams with privacy by design, conducting assessments, and ensuring adherence to the GDPR and global data privacy

A prominent care service provider in the United Kingdom is seeking a Dementia Ambassador to enhance the lives of residents at Manton Heights Care Centre.The role involves leading dementia care quality improvements and initiatives while ensuring high standards of personalized care.Candidates should p

A leading recruiting AI company is seeking a Data Protection Officer to ensure compliance with data privacy standards.This role involves managing Data Subject Rights Requests, providing support to the Product Team on privacy topics, and conducting impact assessments.Candidates should have in-depth k

A dedicated charity supporting victims is seeking a Children & Young Persons Independent Victim Advocate based in the United Kingdom.The successful candidate will provide one-on-one support to children and young people, ensuring high-quality, end-to-end support to help them recover from crime impact

A premier hotel in London is hiring a Groups & Events Manager to oversee event planning and execution, ensuring client satisfaction throughout the process.The ideal candidate will have experience in managing group and event bookings, maintaining detailed records, and collaborating with various teams

Become a Champion and let's work together for our success. Champion Europe Group provided pay range. This range is provided by Champion Europe Group.

A retail marketing company in the East Midlands seeks a Brand Ambassador for in-store sampling.This flexible role involves engaging customers, promoting hot food products, and creating a memorable brand experience.Ideal candidates have a friendly demeanor and reliability.No prior sales experience is

A leading hotel brand in London seeks an Olympia night ambassador to provide exceptional service and multitask across various responsibilities.You'll welcome guests, assist with self check-in, prepare meals, and answer inquiries about the local area.A genuine attitude and a collaborative spirit are

A reputable dealership in the UK is seeking a Motorcycle Sales Executive to provide exceptional customer service and drive sales.The ideal candidate will have proven sales experience, excellent communication skills, and a full motorcycle license.You will engage warmly with customers, provide product

A top advisory firm in the UK seeks an IT Security Lead for a 6-month contract to enhance security protocols and manage compliance with ISO 27001 and Cyber Essentials.The role involves developing security frameworks, managing incident response, and engaging with stakeholders.Strong knowledge of secu

A leading food safety company in Bugle, Cornwall is seeking a Quality Assurance Specialist to join their team.This role focuses on ensuring the highest standards of hygiene and safety within food production.Candidates should have experience in quality assurance and excellent communication skills.Res

Associate Director Designate – Leading Design Champion with Housing Expertise.

A leading EV charging provider in London is looking for a Continuous Improvement Lead.This role involves driving operational excellence through process analysis and optimisation, applying Lean and Six Sigma methodologies, and leading improvement projects in a dynamic team.The successful candidate wi

A leading rail organization in Dartford seeks a Health and Safety Manager to promote a proactive safety culture across multiple sites.The role requires proven leadership in health and safety, particularly within Engineering or Rail, and the ability to influence at all levels.You will be responsible

A leading transport service in London is seeking an experienced HR Operations Manager.This role oversees all operational HR activities for nearly 600 employees and is crucial for driving HR initiatives.The ideal candidate will have a strong HR background, proven leadership in a fast-paced environmen

A leading energy company in the UK is seeking a Head of Inclusion & Diversity to shape their I&D approach.This role focuses on designing and delivering comprehensive I&D strategies across the organization, working closely with senior leadership.The company offers competitive compensation, flexible w

A prestigious educational institution in Greater London is seeking a Senior Finance Systems Manager to lead the finance systems and drive excellence in financial operations.This role involves managing system upgrades, promoting best practices, and ensuring systems align with strategic goals.The idea

A leading construction firm is seeking an experienced HSE Advisor to join their team at Hinkley Point C.This role involves ensuring compliance with health and safety standards and conducting inspections on-site.The ideal candidate will have a strong construction background and hold a NEBOSH certific

A leading media organization in Greater London is seeking a Sales Lead (Outbound) to oversee outbound sales activities and ensure high-quality performance at our contact centre.Ideal candidates will possess experience in outbound sales campaigns, have a sales-driven mindset, and demonstrate leadersh

A nonprofit organization is seeking a People Partner to enhance employee experience and foster an inclusive workplace.This full-time role requires strong relational skills, problem-solving abilities, and a passion for creating positive environments.The ideal candidate will have experience in people

A leading retail company is seeking a Corporate Data Security Officer to oversee security policies, ensure data protection, and conduct risk assessments.The ideal candidate will have at least three years of experience as a Senior System Analyst and possess strong knowledge of security controls and d

A leading hire provider is seeking a motivated sales professional in Liverpool to manage and grow revenue within a defined territory.The candidate will cross-sell across multiple divisions, foster customer relationships, and has the potential to earn significant commissions.Ideal candidates should h

A major sports organization based in the East Midlands seeks a Finance Business Partner.The role involves maintaining financial records, producing management reports, and collaborating with various teams.Essential qualifications include being a qualified accountant and having experience in stakehold

A leading technology services provider in Greater London seeks a Software Renewals Team Leader to manage a team delivering exceptional service across software licensing renewals.You'll coach your team, ensure targets are met, and collaborate closely with internal and external partners.The ideal cand

A leading fitness center in the United Kingdom is seeking a dedicated manager to lead and develop the gym's operations.The ideal candidate will have proven management experience in the leisure industry, with a passion for customer service and a strong ability to drive sales.Responsibilities include

A leading investment management firm in Greater London is seeking an experienced ServiceNow Analyst.You will partner with business stakeholders to define and improve ServiceNow processes, and support unit testing and user validation.The ideal candidate has over 3 years of experience on the ServiceNo

A growing distributor seeks an SEO Manager to enhance website performance and user experience in a fast-paced team environment.This role requires 3-5 years of experience in SEO and UX, with strong skills in managing paid search campaigns.The candidate will lead improvements across site structure and

A tech-driven company in the Greater London area is seeking a Human Resources Business Partner for their IT & Data team.You will take full ownership of the HR lifecycle, managing employee relations, recruitment, and training.The ideal candidate has proven HR experience, excellent organizational skil

A leading insurance group in London is seeking a Quality Assurance Lead to oversee QA functions across their business portfolio.The role requires strategic thinking, proven management skills, and experience in quality assurance roles.Responsibilities include developing test strategies, managing rela

A leading UK train operator is seeking an experienced Equality, Diversity & Inclusion Specialist to join their People Team.This role involves supporting EDI strategy development, designing impactful training sessions, and advocating for inclusive practices.The ideal candidate will possess strong kno

A financial services company in Greater London is seeking a Credit Controller to manage debtor accounts, ensuring timely payments and effective credit risk management.The ideal candidate will monitor overdue payments, negotiate repayment plans, and prepare reports on outstanding debts.Strong communi

A leading financial services recruitment firm is seeking a Flow Credit Team Leader in the Greater London / Surrey area.You will supervise the Flow Credit team, evaluate small-ticket credit proposals, and ensure compliance with relevant regulations.The ideal candidate has 3-5 years of credit experien

A prominent student accommodation company in London seeks an experienced General Manager to lead operations and enhance student living experiences.Responsibilities include overseeing daily operations, managing budgets, and developing a high-performing team.The successful candidate will have proven l

A luxury fashion brand in Greater London is seeking an experienced Store Manager to run the store effectively and ensure maximum profitability.The role involves leading a motivated team, driving business growth, and delivering exceptional customer service.Candidates should have extensive luxury reta

Carers’ Champion - Wiltshire Job Description Become an Unpaid Carers Champion in Wiltshire Volunteer Role | Flexible Commitment | Make a Real Difference Do you have experience as a

A leading educational institution in the UK is seeking a Student Recruitment and Engagement Officer to deliver recruitment events and promote college offerings.The ideal candidate will have strong communication and organizational skills, experience in public speaking, and a commitment to diversity.T

A leading grocery retailer in Greater London is seeking a Deputy Store Manager to oversee store operations in the absence of the Store Manager.This role requires strong leadership and communication skills, ensuring excellent customer service and team support.Applicants should be experienced in manag

A leading audit firm in Greater London seeks an exceptional Audit Quality Manager.In this high-impact role, you'll be the central authority on audit quality, influencing standards and methodologies.Ideal candidates will be ACA qualified with significant audit experience and strong technical groundin

A leading insurance company is looking for a Data Quality Business Partner to ensure the integrity and usability of data across its operations.This entry-level role involves collaborating with key stakeholders, monitoring data quality, and driving process improvements.Candidates should have a strong