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About the job Job Description Build robust and sustainable individual relationships with all levels of contact within the Customer organisation, with positive and pro-active Customer Engagement, acting as an ambassador for the company and covering all aspects of our group trading. Understand the company’s contractual deliverables ensuring customer expectations are met or exceeded through the delivery of a high level of customer service and compliance. Support in effectively implementing and communicating account plans and activities. Attend all (relevant) internal and external meetings with the client while acting as an interface between all internal functions – operations, health and safety, menu development and senior management to drive continuous improvement and innovation. Effectively use data in all aspects of the business and to drive objective decision making Oversee and ensure customer audits (direct or third party) are managed with all internal teams including the customers performance team. Ensure inventory for nominated lines is captured and discussed on a bi-weekly basis with the client, agreeing burn-off or write-off as appropriate. Ensure the timely distribution of customer instructions and other relevant information as required within the company monitoring internal teams acknowledge and implement the same. Ensure the timely investigation and response to all customer complaints, delays, and other incidents with service impact Assist the Senior Account Manager to ensure trials are coordinated with clear objective, success criteria and measurements. Capturing action points and coordinating corrective action plans and/ or commercial impact for presentation back to the client. Oversee and ensure the accurate performance data capture against contractual KPIs, flagging trends to Process Owners and Customer and Product director, especially around OTP and safety issues. Company Description Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress. Qualifications Strong airline industry experience or demonstrable relevant industry experience (catering, logistics, retail, hospitality, operational) Demonstrable account management / customer services experience Strong interpersonal skills to build good customer and group company relationships Good presentation and team leadership skills Passion for providing excellent customer service Basic Food Safety and Hygiene understanding Ability to think strategically and commercially Strong analytical and numeracy skills Process driven and comfortable with complex data requirements Developing skills in forward planning with experience of Project Management related work Proficient IT skills, including Microsoft Excel, Word, and PowerPoint – with an ability and/or willingness to learn other systems as required. Experience in Paxia system highly desirable. Effective communicator with excellent written and verbal communication skills in English. Additional Information We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including: Competitive salary based on experience Training and qualifications needed to perform your duty including Food Safety Qualifications Access to CIPD to expand your skills and knowledge Free on-site staff meals On-Site role Pension scheme Salary reviews in line with personal performance Opportunity to travel and work at DO & CO events nationally and internationally. Enjoy perks by referring your friends through our Refer a Friend Scheme A business where you can have a real impact, we’re not afraid of new ideas! The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status #docolondon Department: Account Management Language required: English. The company As a global powerhouse within the hospitality and airline industry, DO & CO is one of the most exciting and revered businesses across the globe. From the pit lane of the Formula 1, through the iconic restaurants & hotels of Vienna and Munich, to the culinary delights served at 37,000 feet, DO & CO offers anyone joining an incredible journey to the top. At DO & CO luxury and elegance are at the forefront of everything we do. Our secret to success lies in the unwavering dedication of our staff members, who are passionate hosts committed to ensuring that each and every one of our guests feels welcomed, comfortable, and well-cared for. Whether you are traveling for business or leisure, our team is always ready to go above and beyond to provide you with the highest level of service and attention to detail. With a reputation for flexibility, personal service, and exceptional product quality, DO & CO is synonymous with luxury and elegance. Our commitment to excellence is evident in every aspect of our business, from the quality of our products to the excellence of our service. Our employees are the heart of our brand, and it is their exceptional dedication, love for detail, and adherence to our service-oriented principles that make DO & CO truly unique and unmistakable in the marketplace.
Job Summary As a UK Recruitment Consultant specializing in construction, you will play a crucial role in identifying and attracting top talent for placements within the United Kingdom. You will manage the end-to-end recruitment process, ensuring a positive candidate experience and contributing to our hiring strategy while adhering to all relevant UK employment laws and regulations. This role requires a strong understanding of UK recruitment practices, excellent communication skills, and the ability to build lasting relationships with clients and candidates. Key Responsibilities Identify and attract top talent for UK-based construction roles through various sourcing techniques and channels. Manage the end-to-end recruitment process, including job postings, candidate screening, interviews, and offers, in compliance with UK employment law. Develop and maintain relationships with candidates and UK hiring managers. Ensure full compliance with UK employment laws, including but not limited to the Equality Act 2010, Data Protection Act (GDPR), and Right to Work checks. Create and implement recruitment strategies tailored to the UK market. Collaborate with HR teams and legal counsel to align recruitment practices with UK legal requirements. Provide expert advice to UK clients on recruitment trends, market conditions, and best practices within the UK legal framework. Utilize analytical skills to assess UK market trends and client needs. Oversee the onboarding process for new hires, ensuring all UK compliance requirements are met. Design and implement recruitment systems and processes from scratch, optimizing for efficiency and scalability. Qualifications Bachelor’s degree in Human Resources, or CIPD Level 5 or 7 qualification. Minimum of 10 years of experience in construction recruitment. Proven track record of successful placements. Demonstrable experience in designing, developing, and implementing recruitment systems and processes from inception. Excellent communication, negotiation, and interpersonal skills. Cultural sensitivity and the ability to work effectively with diverse teams and candidates. Willingness and ability to travel occasionally for meetings, or site visits. Skills Communication: Exceptional verbal and written communication skills for interacting with clients, candidates, and internal teams. Negotiation: Strong negotiation skills to secure favourable terms for both clients and candidates. Cultural Sensitivity: Deep understanding and appreciation of cultural nuances in UK recruitment. Analytical Skills: Ability to analyse market trends, assess client needs, and identify suitable candidates. Relationship Building: Proven ability to build and maintain strong, long-term relationships with clients and candidates within the UK. Compliance: Thorough knowledge of UK employment law, immigration policies, and recruitment best practices. Strategic Thinking: Ability to develop and implement effective recruitment strategies for the UK market. Adaptability: Flexibility to adapt to changing market conditions and client requirements in a fast-paced UK environment. System Design & Implementation: Proven ability to conceptualize, design, and implement robust and efficient recruitment systems and processes. Benefits Competitive salary with performance-based bonuses. Opportunities for professional development and career advancement. Dynamic and supportive work environment. Exposure to diverse projects and cultures within the UK construction sector.