Lichfield
Mess Manager - DMS WhittingtonLocation: LichfieldSalary: Up to £31,000 Per AnnumHours: 40 hours per week (Monday to Friday with occasional weekend functions)OverviewWe have an exciting opportunity for an experienced Mess Manager to lead the catering, hospitality, and soft FM services across a Mess at DMS WhittingtonThis is a hands-on leadership role responsible for the smooth day-to-day running of Mess operations, ensuring high standards of service, compliance, and customer experience within a Defence environment.Key Responsibilities- Lead and manage all Mess operations, including catering, hospitality, and front-of-house services- Oversee day-to-day soft FM service delivery, ensuring consistent quality and efficiency- Act as the primary point of contact for the client, building strong relationships and ensuring expectations are met- Deliver high standards across daily Mess services, functions, and events- Manage and respond to client feedback and satisfaction surveys, driving continuous improvement- Ensure Mess facilities are well promoted, creating a welcoming and professional environment- Identify opportunities to enhance service delivery and increase revenue- Take full ownership of budget management, including cost control, sales monitoring, and financial reporting- Plan and manage staff rotas and resources in line with business needs- Ensure clear communication across departments to support seamless event and service delivery- Maintain compliance with health & safety, food safety, and Defence standardsAbout You- Proven experience as a Mess Manager, Hospitality Manager, or similar leadership role within catering or Defence environments- Strong understanding of Mess operations, service standards, and customer expectations- Commercially aware with experience in budget and cost management- Excellent leadership and people management skills- Strong communicator with the ability to engage with stakeholders at all levels- Highly organised with strong administrative and operational skills- Confident using IT systems and hospitality platforms- Positive, proactive attitude with a focus on service excellence and attention to detailAbout UsPart of Compass Group UK & Ireland, ESS supports over 250 military establishments, government sites, and secure environments. We pride ourselves on delivering outstanding service in critical environments where reliability and professionalism are essential.What We Offer- Free meals on duty- Free onsite parking- Contributory pension scheme- Career development through Career Pathways & MyLearning programmes- Digital GP access and healthcare benefits- Discounts across travel, retail, and entertainment- Wellness, mindfulness, and fitness programmes- Access to a wide range of employee rewards and discountsTPBN1_UKTJ