Account Manager
hace 4 días
Sandhurst
Client Relationship Manager - £38,500 – £57,750 DOE - Hybrid We’re looking for an experienced Client Relationship Manager to join a growing team in a role that blends account management, client success, and strategic sales. You’ll be the go-to contact for a set of key clients, helping them get the most out of their services, while spotting opportunities to expand those relationships. What You’ll Be Doing: • Managing a portfolio of client accounts, building strong long-term relationships, • Acting as the main point of contact for your clients, handling day-to-day communication and support, • Ensuring services are delivered on time and to a high standard, • Spotting upsell and cross-sell opportunities that make sense for the client and business, • Working with internal teams to deliver client goals and manage expectations, • Keeping clear records of all communication, feedback, and commercial activity, • Tracking account performance, reporting on KPIs and metrics regularly, • Helping coordinate internal efforts across departments for a seamless customer experience, • Leading client reviews and renewals, supporting contract discussions and commercial decisions, • Taking ownership of both client retention and revenue growth targets What We’re Looking For: We’re after someone who’s commercially aware, great with people, and confident juggling multiple priorities. You’ll need to be both strategic and hands-on, with a passion for solving problems and delivering results. You should bring: • Strong background in account management or customer success roles, • Experience working to revenue and retention targets, • Excellent communication and negotiation skills, • Strong organisational skills, able to balance multiple accounts and deadlines, • A natural ability to build rapport and long-term relationships, • Confidence working with data to support reporting and client decisions, • A solutions-first mindset with good attention to detail Why This Role? • Work in a collaborative, forward-thinking team where ideas are welcomed, • Be trusted with autonomy while supported by a clear structure and goals, • Opportunity to grow within a fast-paced and scaling business, • Hybrid flexibility and a competitive salary band of £38,500 – £57,750, depending on experience