Regional Service Delivery Manager
16 hours ago
Bedford
Bedfordshire | Field Based £37,000 - £40,000 + Company Car/Car Allowance + Bonus About the Company Our client is a leading international organisation operating within the logistics and supply chain sector, providing innovative and sustainable asset management solutions to some of the UK's largest retailers, food manufacturers and supply chain operators. With a strong presence across Europe and ambitious growth plans, the business plays a critical role in helping customers improve efficiency, reduce waste and optimise operational performance through the effective management of reusable assets. The Opportunity As a Regional Service Delivery Manager, you'll be the trusted operational partner for a portfolio of customer accounts across the South West, using data, audits and relationship management to improve asset utilisation, drive compliance and deliver service excellence. This is a highly visible, field-based role that combines customer relationship management, operational performance reviews, data analysis and problem solving. You'll spend time visiting customer sites, conducting audits, reviewing performance data and working collaboratively with customers to identify opportunities for improvement. This is not a sales role. Instead, you'll focus on helping customers improve operational performance, asset utilisation and process compliance while ensuring contractual and commercial agreements are being met. The role would suit someone who enjoys building strong relationships, analysing data, solving operational challenges and confidently holding constructive conversations when standards are not being met. What Success Looks Like In your first 12 months, you will: • Build strong working relationships across your customer portfolio, • Improve asset visibility and utilisation across key accounts, • Identify and resolve stock discrepancies and operational issues, • Successfully deliver customer audits and follow-up actions, • Drive improvements in compliance and operationalperformance, • Provide customers with valuable insight through reporting and data analysis, • Act as a trusted advisor and operational partner to your customers Key Responsibilities • Manage a portfolio of customer accounts across the South West region, • Build and maintain strong relationships with key customer stakeholders, • Conduct regular site visits, operational reviews and performance meetings, • Analyse asset movement data, identifying trends, discrepancies and opportunities for improvement, • Carry out customer audits, stock checks and asset verification activities, • Investigate stock variances and support customers in resolving operational issues, • Monitor asset utilisation, stock accuracy and turnaround performance, • Challenge non-compliance constructively and agree corrective actions where required, • Work collaboratively with customers to improve processes and operational performance, • Produce regular reports and present findings to customers and internal stakeholders, • Identify potential risks, service issues and improvement opportunities across customer accounts, • Ensure accurate account records and performance data are maintained, • Liaise with internal teams to ensure actions are completed and customer expectations are me About You We are particularly interested in hearing from candidates with experience in: • Service Delivery, • Customer Operations, • Operational Account Management, • Logistics and Supply Chain, • Asset Management, • Facilities Management, • Field-Based Customer Management, • Contract Management, • Operational Performance Management You may currently be working as a: • Regional Service Delivery Manager, • Service Delivery Manager, • Customer Operations Manager, • Operation al Account Manager, • Contract ManagerClient Relationship Manager, • Field Operations Manager, • Area Operations Manager, • Customer Success Manager, • Asset Manager You'll also have: • Experience managing customer relationships and stakeholder engagement, • The confidence to challenge constructively and influence positive change, • Strong analytical and problem-solving skills, • Experience interpreting data and producing meaningful reports, • Good working knowledge of Excel and Microsoft Office, • Excellent communication and presentation skills, • The ability to work independently and manage your own territory, • A full UK Driving Licence Your Skills • Service Delivery, • Stakeholder Management, • Relationship Management, • Operations Management, • Logistics, • Supply Chain Management, • Compliance, • Auditing, • Data Analysis, • Microsoft Excel What's on Offer • £37,00 0 - £40,000 basic salary, • Company car or car allowance, • Annual performance-related bonus, • 25 days holiday plus bank holidays, • Additional birthday leave, • Employer pension contribution, • Private medical insurance, • Life assurance scheme, • Genuine autonomy and ownership of your customer portfolio, • Opportunity to join a growing international business with excellent long-term career prospects If you enjoy working closely with customers, using data to solve problems and driving operational improvements in a field-based environment, we 'd love to hear from you.