Are you a business? Hire co operative candidates in United Kingdom
The Worker duties includes: · Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback · Develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within shop; · discusses customer responses with other colleagues with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users; Develop goals and report progress to the owners; Improving customer service experience, create engaged customers and facilitate organic growth; Taking ownership of customers issues and following problems through to resolution; Setting a clear mission and deploying strategies focused towards that mission; Keep accurate records and document customer service actions and discussions; Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment; Keep ahead of industry’s developments and apply best practices to areas of improvement; Control resources and utilise assets to achieve qualitative and quantitative targets; Maintain an orderly workflow according to priorities; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers Analyse statistics or other data to determine the level of customer service your organisation is providing; Produce written information for customers, often involving the use of computer packages and software; Write reports and analyse the customer service that organisation provides; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Finding ways to measure customer satisfaction and improve services.
The job duties and responsibilities includes: · develops and implements policies and procedures to deal effectively with customer requirements and complaints; · co-ordinates and controls the work of those within customer services departments; · discusses customer responses with other managers with a view to improving the product or service provided; · plans and co-ordinates the operations of help and advisory services to provide support for customers and users. Distributing duties to the rest of the team and checking on progress, including Checking of jobs, filing etc. Assigning new customers to Customer Service Representatives Reviewing of customer complaints and working with the Quality team to outline preventative action and ensure rolled out, identifying trends and action plans for reduction. Support for the rest of the team Attend production meetings, Management meetings, customer specific meetings Support Site Lead via reporting and day to day site activities Working closely with all other departments to ensure smooth and efficient running of the site Present at site audits where required As a Customer Service manager, the skills required are: · Ability to understand processes of dry-cleaning business quickly and effectively and strong competencies in dry cleaning business. · Excellent understanding of customer service management procedures in the relevant industry. · Proficient knowledge of inventory and inventory controls. · Outstanding communication skills, both written and verbal. · Outstanding leadership, organizational, multitasking, and problem-solving skills. · Available to work extended hours. · Proficiency with customer service management and policies · Excellent problem-solving skills and leadership qualities · Ability to deliver effective feedback, both written and verbal · Strong and disciplined leadership. To be able to demonstrate execution of rapid change-management programmes with high levels of people “complication and challenge.
We are recruiting for a Junior Team Memeber position at our Old Spitalfields site (Liverpool Street). We are looking for a friendly, problem-solving individual to join our team. Even though we offer very friendly hours, (10AM earliest start, 8PM latest finish) you must be able to cope with the speed of service — We tend to get really busy during lunch hours, so you will need to work efficiently and to co-operate the rest of our team to ensure a successful service. This is an exciting time to join as there are real opportunities for career growth as our company grows. We value proactive individuals who take initiative, are passionate about food, and are natural team players. Being able to communicate properly with the rest of the team is the skill we value the most. If you believe you can be the right fit for this position and you like what we do, please reach out to arrange a short trial with us. We are happy to consider both part-time and full-time applications. And of course, if you have a passion for good sarnies it's a big plus 😉 🥪
We are recruiting for a CDP position at our Old Spitalfields site (Liverpool Street). We are looking for a friendly, problem-solving individual to join our team. Even though we offer very friendly hours, (10AM earliest start, 8PM latest finish) you must be able to cope with the speed of service — We tend to get really busy during lunch hours, so you will need to work efficiently and to co-operate the rest of our team to ensure a successful service. This is an exciting time to join as there are real opportunities for career growth as our company grows. We value proactive individuals who take initiative, are passionate about food, and are natural team players. Being able to communicate properly with the rest of the team is the skill we value the most. If you believe you can be the right fit for this position and you like what we do, please reach out to arrange a short trial with us. We are happy to consider both part-time and full-time applications.
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. The role of the HR Officer is vital in ensuring a consistent employee experience at CACI. This role supports the two HR Managers with general HR duties, including disciplinary, grievance, absence meetings, DBS/Screening and ensuring our work complements the work within the Business Units and adds value in terms of perception, actions, and communication. As a small team everyone is expected to be hands on and do whatever is required, you will be expected to provide first class support to our internal stakeholders and our employees. CACI operates a hybrid working pattern with a general requirement of three days per week in the office. Job Duties Onboarding: Carry out DBS/Screening processes when due, ensuring that the company is always compliant. Pro-actively seek to mitigate any potential delays in processing candidates / employee files, seek solutions and keep key stakeholders up to date on any delays in the process which may affect the provisional start date. Manage and conduct weekly new starter inductions. Policies and Guidelines: Ensure compliance with UK employment law, regulations, and company policies. Contribute to the formulation of HR policies and procedures, ensuring alignment with CACI values and ethos. You will actively promote corporate policies and cultivate a positive work atmosphere. Drafting routine correspondence and document templates (e.g. forms, letters, checklists, spreadsheets, emails etc) Employee Relations: Collate and analyse key data and present reports in a user-friendly and professional manner. Collate and produce administration packs for cases - investigations, disciplinary, grievances and employment tribunals. Organise meetings in relation to case management - e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations, sending out administration packs. Advise on procedures and case process as required. Provide guidance and support to employees and managers on a variety of sensitive employee relations issues. Support the administration aspects of casework management and support at meetings as appropriate including note taking. Apprentices/MSD NextGen: Act as key contact and mentor, supporting the development, sharing learnings, and maintaining effective communication. Apprentices – Monthly check ins and facilitation. MSD NextGen - Coordinate employee training programs and maintain training records and budget requirements. Play a pivotal role in MSD’s NextGen Programme and Social Responsibility Committee, co-ordinating the early years training and development program to enhance employee growth. Employee Benefits: Ongoing maintenance and improvement of HIVE SharePoint site for employee benefits. Benefits engagement programmes/communications. Corporate HR Inbox: Monitor and respond to general query emails in the Corporate HR inbox from employees, stakeholders, and outsourced queries, including but not limited to reference requests. Offering proactive assistance to both managers and employees. General Employment/HR: Provide a professional and responsive service to employees across the company, both remotely and in person. Work with all members of staff to maintain and develop the positive progressive culture within CACI. Any other duties or initiatives that come under the HR remit. Provide general administrative support to the Human Resources department by assisting on new initiatives and projects as required. We are looking for candidates who bring a combination of passion, expertise, and dedication to the table. To excel in this role, you should possess: Skills and Experience: CIPD Level 3 with previous experience working in a HR department. Working knowledge of Employment Law and generalist HR working practice, policies, and procedures. Professional communication and influencing skills both in written and spoken English. Strong IT skills with a good understanding of MS Excel & Word and HRIS experience. (Experience in Dayforce HR Software is desirable but not essential). Experience of dealing with day-to-day queries and having a customer focused attitude. Confidence in dealing with individuals at all levels within the business, including senior management. Efficient administrator who can demonstrate attention to detail. Be able to work under pressure and deliver a high-volume workload. Demonstrate a flexible and proactive approach to work. High degree of confidentiality and diplomacy. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
We are looking for a professional Sous Chef to be the second in command in our kitchen, following our Executive Chef’s specifications and guidelines. The successful candidate will employ its culinary and managerial skills in order to play a critical role in maintaining and enhancing our customers’ satisfaction. Responsibilities Help in the preparation and design of all food and drinks menus - Produce high quality plates both design and taste wise - Ensure that the kitchen operates in a timely way that meets our quality standards - Fill in for the Executive Chef in planning and directing food preparation when necessary - Resourcefully solve any issues that arise and seize control of any problematic situation - Manage and train kitchen staff, establish working schedule and assess staff’s performance - Order supplies to stock inventory appropriately - Comply with and enforce sanitation regulations and safety standards - Maintain a positive and professional approach with co-workers and customers Requirements and skills - 2 years of experience as a Sous Chef - Understanding of various cooking methods, ingredients, equipment and procedures - Excellent record of kitchen and staff management - Accuracy and speed in handling emergency situations and providing solutions - Familiar with industry’s best practices - Working knowledge of various computer software programs (MS Office, restaurant management software, POS)BS degree in Culinary science or related certificate would be a plus
Field Care Supervisor spends 80% of their working week in the field, the balance being spent in the office to complete their necessary administration. • Working hours will be flexible. • To undertake assessments for new packages within 48 hour, first QA after two weeks. • Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User's risk management (Re-assessments at 6-monthly intervals for double-handed service users, and annually, or as required, for all other service users) - Some urgent visits maybe required during the week. • Report any changes in a Service User to the Care Coordinating Team. • Monitor all Service Users for customer satisfaction. • Ensure the accuracy and completeness of all documentation held in Service Users' homes. • Ensure that all written reports and administration is up to date and signed off by Operations Management Team. • Liaise closely with the Senior Care – Coordinator/Operations Management Team and report back regularly on activity in the field. • To attend service user reviews as required by the Local Authority. • To record on the system the outcomes of all such reviews. • To carry out spot visits to Service users’ homes whilst Care Workers are in attendance when required. • Responding to complaints and queries from service users.
KAF HEALTHCARE TRAINING CENTRE JOB DESCRIPTION FullTime Title: Healthcare Assistant Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: Support individuals' rights and choices Support individuals through effective communication Ensure individuals' privacy and dignity is respected at all times Treat colleagues with respect and professionalism at all times Maintain confidentiality of information Acknowledge individuals' personal beliefs Promote anti-discriminatory practice Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities Basic personal care - this could include feeding, washing, dressing, personal hygiene Following and implementing care plans under the direction of a qualified nurse Ensuring service user privacy, dignity and confidentiality Take accurate messages and answer the telephone in a courteous manner Ensure orientation of the home environment to new service users Responding appropriately to emergency situations Understand and respect different religious, spiritual and cultural beliefs. Undertake the care of people who are dying Undertake moving and handling using a safe and correct procedure Abide by the homes policies and procedures Work co-operatively with other members of the multi-disciplinary team Maintaining a clean environment with due consideration to Health and Safety issues Any other responsibilities the client may have for specific client groups To comply with all policies and procedures detailed in the Fosse Healthcare Services Handbook Minimum Salary: £20,500 Loxford, Barking and Dagenham, London, England, United Kingdom
Exciting new venue opening in Soho. About Little Door & Co: We are a young, innovative brand redefining the hospitality industry with our unique concept - bars and restaurants styled as a fictional flat share. Our venues are designed to be welcoming, inviting, and unpretentious, with a creative and quirky approach that never feels forced. At the heart of our ethos is a family-like culture, where care, respect, and fun are paramount. We believe in community spirit, where every action impacts the group. We are looking for an enthusiastic and passionate Head Chef, willing to help us create new dishes and amplify our current house favourites. You will be responsible for the training and recruitment of your team, working with the General Manager to drive food sales and quality. Menu development and allergen recording will be at the heart of your role. What we are looking for: Responsibility & Communication - towards your team and the business Initiative & Vision - creativity is key to our brand vision. High Standards - this will be key for cleanliness of our Kitchen. Business acumen - vital to the costing menus we create. Responsibilities: Oversee all aspects of food preparation and ensure high-quality dishes are served. Train and supervise kitchen staff, providing guidance and support as needed. Maintain inventory levels and order supplies to ensure smooth operations. Monitor food safety standards and ensure compliance with health regulations. Collaborate with management to develop new recipes and improve existing ones. Manage kitchen operations, including scheduling, budgeting, and cost control. Always ensure a clean and organised kitchen environment. Must have previous experience as a Head Chef. If you have a passion for hospitality, enjoy working in a team-oriented environment, and have the skills to lead a kitchen staff, we would love to hear from you. Join our team as the Head Chef and contribute to creating memorable dining experiences for our guests.
Title: Healthcare Assistant (With Sponsorship) Accountable to: NURSE IN CHARGE / HOME MANAGER Job Summary The post holder will work in a team under the direction and supervision of the Nurse in charge or Home Manager providing high standards of care and service to all service users. The following principles of good practice will be a fundamental requirement of the post holder in the delivery of high-quality care which will meet the needs of each individual: • Support individuals' rights and choices • Support individuals through effective communication • Ensure individuals' privacy and dignity is respected at all times • Treat colleagues with respect and professionalism at all times • Maintain confidentiality of information • Acknowledge individuals' personal beliefs • Promote anti-discriminatory practice • Maintain the health and safety of yourself, work colleagues and all service users. Range of Responsibilities • Basic personal care - this could include feeding, washing, dressing, personal hygiene • Following and implementing care plans under the direction of a qualified nurse • Ensuring service user privacy, dignity and confidentiality • Take accurate messages and answer the telephone in a courteous manner • Ensure orientation of the home environment to new service users • Responding appropriately to emergency situations • Understand and respect different religious, spiritual and cultural beliefs. • Undertake the care of people who are dying • Undertake moving and handling using a safe and correct procedure • Abide by the homes policies and procedures • Work co-operatively with other members of the multi-disciplinary team • Maintaining a clean environment with due consideration to Health and Safety issues • Any other responsibilities the client may have for specific client groups • To comply with all policies and procedures detailed in the Healthcare Services Handbook
Warehouse & Logistics Coordinator- 30hrs a week with flex Location: London, Battersea Badiani is an Italian brand with Gelaterias in the UK, Italy, and Spain! We were founded in 1932 and entered the UK market in 2016. We now bring joy and color to the lives of thousands daily through our beautiful concept stores and award-winning gelato!! We are a fast-growing business and entering more exciting markets in 2023 whilst growing our E-commerce and B2B platforms. We now have outlets across London and a Gelato Lab in order to share our amazing products with a wider customer base. What you will be doing: Day-to-day management and operations of the warehouse, including stock management, outbound/inbound shipping and returns - driving efficiencies, service excellence for B2B Business, and productivity. Key Responsibilities: Daily stock count of all the goods in the Lab warehouse. Daily check, management and reorder of cold rooms (DPI provided) Weekly stock count of all the goods in the Main warehouse in Kent. ( Mandatory at EOM) and decide what goods are needed to be brought back to central London. Communicating and interacting with Last mile delivery operation teams. (external provider) and Operation Team Overseeing logistics of receiving, warehousing and dispatch operations following the right procedures. Receiving goods (pallets/boxes), checking their condition, counting them, and placing them in the right place. (in summertime we receive anywhere between 8 to 20 pallets of goods per day) Daily preparation of dry stock that needs to be delivered the following evening by the night-shift driver. (usually, this is 80/150 Kgs worth of goods. Performing general maintenance of the furniture and equipment used in the Lab warehouse. Take charge of the overall maintenance and upkeep of the warehouse. Managing and updating Nory and FaccioBuono, ensuring that the stock movements to/from the main warehouse and shops are performed correctly on both ends. Learn and train any new logistics system put in place by the company, make sure it is up to date, and monitor the performance correctly. Supporting the delivery team in case of emergency or to move gelato, goods and provide delivery service whenever and wherever needed. Plan and manage rotation for drivers to deliver to all shops (review every 3 months) Enforcing health standards, safety, and security procedures. Enforcing company rules and regulations Requirements: Night shift during peak period if needed. Italian language required, proficiency in English. Fully flexible, especially during our peak season Strong attention to detail Ability to work under pressure Strong Team player Methodical Benefits: Sunday's off 50% product discount Access to our rewards and discount platform Perkbox