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About The Role The Director of B2B CX & Debt Risk will lead the strategic direction and operational execution of the full B2B customer lifecycle — from onboarding and service excellence through to revenue collection and B2B debt recovery. This cross-functional leadership role plays a pivotal part in shaping Ecotricity’s B2B experience and ensuring operational performance and financial sustainability, especially across our B2B, Microtricity and Origination portfolios. You will work closely with senior leaders across B2B, Finance, Technology, Legal, and Commercial to optimise systems, processes, and outcomes — always balancing customer satisfaction with financial performance and regulatory compliance. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. What will you do? • Ensure P&L profit and revenue growth is achieved (B2B, Microtricity & Origination), • Own and evolve the end-to-end B2B customer journey strategy across B2B, Microtricity and Origination segments., • Align strategic plans to wider commercial objectives to ensure business plan delivery • Work with the department lead to continue to develop and deliver a best-in-class Customer Experience (CX) strategy to drive onboarding success, service excellence, retention, and acquisition of new business., • Champion continuous improvement across customer-facing systems (e.g. Salesforce, billing platforms), ensuring scalability, usability and an optimisation of ‘Cost to Serve’, • Strategically align operational improvements to the business growth agenda and sustainability goals, • Work across internal senior stakeholder groups to cross-promote the company brand and purpose, • Support department lead to deliver consistent performance, mentoring and coaching for success across colleagues, • Own Director/senior level relationships with our customers and TPIs to ensure effective execution of contract and KPI promises, • Ensure we have a high-performing function, including appropriate structure, skills, and performance to KPIs, • Support the department lead to continue to define and implement a robust B2B debt recovery strategy aligned with business objectives and customer fairness, • Oversee function performance, forecasting, and budgeting — identifying trends and corrective actions, • Own Director/senior level relationships external partners (legal firms, recovery agencies) to ensure effective debt recovery and ROI, • Ensure all activity complies with relevant industry regulations and internal governance frameworks, • Adhere to Ecotricity governance, collaborating with other senior stakeholders, • Work collaboratively with Billing, Finance, Technology, and Commercial teams to ensure upstream and downstream processes support customer experience and debt recovery, • Identify and unblock systemic issues impacting cash collection, • Own and make decisions on internal/customer escalations – appropriately raising with Director of Business Energy where required, • Contribute to the development and maintenance of strategic roadmaps across B2B systems and platforms, • Represent the B2B CX and Debt Risk perspectives at senior leadership forums, providing insight-driven recommendations to gain board support, • Any ad-hoc tasks as requested by the Director of Business Energy, • Various standard and ad-hoc reporting (including providing detail on all KPI’s to Director of Business Energy upon request) About You Skill Set Required: • Ability to adapt and work at pace, in a dynamic environment, • Proven experience in a senior B2B leadership role spanning customer experience, operational delivery, and debt recovery, • Strong track record of improving customer journeys and reducing ‘Cost to Serve’, • Deep understanding of B2B Energy CX and Debt lifecycles, collections strategies and associated regulatory requirements, • Skilled in data analysis and using insight to drive decision-making and performance improvement, • Confident working cross-functionally with senior stakeholders and influencing across Directorate/company boards, • Experience in managing large teams and external partners, with a coaching and development mindset, • Familiarity with platforms such as Salesforce and energy billing systems is desirable, • Strong commercial acumen and a solutions-oriented mindset • Ability to think outside the box and challenge the status quo, • Excellent attention to detail, • Ability to demonstrate commercial thinking, continually assessing and prioritising effectively, • Provide clear commentary, both in written form and when presenting to an internal or external senior audience. Experience of writing clear and compelling business cases, • Passion for Ecotricity’s mission to end fossil fuels and accelerate the green energy transition About Us What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Morgan Mckinley is working with a well-established civil engineering and groundworks contractor in Gloucester to recruit a Purchase Ledger Assistant to join their growing Finance team on a permanent basis.They work closely with developers, local authorities and commercial partners to provide reliabl

Candidates should possess strong commercial finance skills, have experience in building finance teams, and a background in the FMCG sector. A growing FMCG start-up is looking for a Commercial Finance Director to shape strategy and provide financial insight.

A leading banking institution in the UK seeks individuals to join their Strategic Finance team, focusing on generating new business opportunities within Commercial and Mid Corporate Banking. Ideal candidates will have a strong background in business banking and a proven track record in securing comm

Henderson Scott is currently recruiting for a high growth FMCG start-up who are looking for their first Commercial Finance Director. Excellent commercial finance understanding across all aspects of operations. Looking for a high growth start-up business where you can help shape strategy, provide fin

Veterinary Care Assistant - Aintree.We have an exciting opportunity for an enthusiastic and passionate Veterinary Care Assistant to join our Aintree practice.Our practice is bright, spacious, air-conditioned and purpose built to industry leading standards and has state of the art equipment including

Finance Team in the Dublin Head Office. Our centralised finance team, based in Dublin City Centre, supports our 1,400 (and growing) colleagues across Ireland, the UK, France, Italy, Germany, Austria, and the Netherlands. Strong problem-solving and analytical skills, with solid business acumen and a

Your responsibilities will include: Media relations pitching to media and looking to secure media opportunities for positive coverage for clients Client relations building trust and mutual respect across client accounts through regular meetings Content development drafting long and short form con

A well-established construction group in the Darlington area is seeking a Financial Controller to take ownership of the day-to-day finance function.

Are you a hands-on finance professional who thrives in a fast-moving, purpose-driven environment? This is your chance to join a market-leading renewable energy business that converts food waste into green power and biofertiliser, driving the UKs circular economy and reducing carbon emissions.

Based:Glenrothes,ScotlandFinance Manager -AboutthebusinessAn innovative,established international business whoa are a specialist in their field are now in search of a part or qualified ACCA or CIMA Finance Manager to help with the day t.

Our client is a national business who provide high quality services within a niche marketplace, the business is PE backed and is looking to grow consistently over the next few years.They have recently acquired a couple of business within their portfolio so they can provide a more rounded and in-hous

Are you available for an immediate start? My client needs you!A qualified ACA/ACCA/CIMA Finance Manager is required to provide cover for a 12 month period of maternity leave in East Yorkshire.

A well-established, privately owned business with a turnover of circa £10 million is seeking an experienced Group Financial Controller to join their team in Pickering.With over forty years of trading heritage, this profitable organisation operates across distinctive and recognisable buildings and l

Financial ControllerLlanelli£40000 - £45000Full time 0rPart time (pro-rata)The CompanyThis highly respected supplier of specialist welding supplies and consumables have been in business in South Wales for 50 years.The company have experienced exceptional growth in recent years and are keen to expa

We are working with the business in the recruitment of a finance manager/financial controller.

Finance Manager - Realistic progression into FD positionHereford£45,000 - £55,00Onsite ideally, scope for 1/2 days homeworking for right candidateAboutA member-owned trading cooperative based in Hereford, specialising in the supply and distribution of products.

Why join us? Were proud of our happy home and are dedicated to creating a place where everyone enjoys coming to work each day.Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.As well being part of a lively and supportive team, we are

As an Operations Financial Controller, you will play a pivotal role within our corporate and operations finance team, helping us understand production cost drivers across multiple manufacturing sites.

This is a pivotal role within a high-performing commercial team and ideal for a finance or estimating professional who thrives in complex, high-value bid environments who wants to make a tan. Morson Talent are proud to be partnering with a leading global defence technology organisation to recruit an

This is an exciting opportunity for a fully qualified ACA/ACCA/CIMA accountant to step into a Financial Controller position.Applicants from both industry and professional practice are welcome to apply.THE BENEFITS:£55,000 - £65,000, 25 days holiday plus bank holidays, company pension plan with gen

GBRS are currently looking for an experienced Finance Manager to work with our client in Highbridge. If you are looking for a new position in a clean, supportive office, this is the role for you! Your main responsibilities will be: Managing day to day operations of the finance functionsOverseeing ac

Care Assistant - Driver with Own Vehicle.Submit your CV and any additional required information after you have read this description by clicking on the application button.Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support

Our small yet well-established client, who have ambitious future growth plans, are looking for a motivated and enthusiastic individual to join their fun and family feel team as Finance Assistant. Whether you have previous finance experience or hold an accountancy qualification this may be the excell

Female Complex Care Assistant Location: Birkenhead Pay Rate: £13.IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.FEMALE REQUIREMENT: This role is advertised for female care assistants only as a Genuine O

Its an exciting time to join the company and there is excellent room for development! The Finance Manager will play a key role in overseeing core financial operations, ensuring accurate and timely reporting, and supporting strategic decision-making across the business. Required Skills - Solid accoun

Finance Manager - Part-Time - 2. Core3 are delighted to partner with a market-leading business to recruit a part-time Finance Manager based in South Gloucestershire. Why join our client?This is a brilliant opportunity for someone looking

Your new role Day-to-day, the role will involve managing the finance business partnering provision to service leaders and management with accurate and timely financial data and analysis. Your new company This high profile, national charity has a need for an experienced Accountant to join them as a F

Female Care Assistant - Driver with Own Vehicle Location: Wirral Pay Rate: 14.IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.Female Requirement: This role is advertised for female care assistants only a

This is a newly created, stand-alone role offering autonomy and the opportunity to shape the finance function as the company develops. Day-to-day duties will include: Daily reconciliation Xero & Aldermore Debt chasing and managing overdue invoices (60+ days), initiating legal action where require

REF: EV53869 Job Title: Group Finance Manager Industry: Software / Tech Employment Type: Contract - Interim Location: London Salary Guide: £68,000 - £75,000 The successful candidate for this Group Finance Manager role will be a qualified accountant with proven group management accounting experien

Iris Care Group has an exciting opportunity for a Housing and Benefit Assistant to join our well-established team in Gloucester.Employing over 1,600 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales.We provide innovativ

Manage and improve the overall financial performance of the company Managing and analysing all financial data and accounting records for the site Manage a team of finance individuals including an accounts assistant Ensuring everything in

At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles.Were looking for a reliable and committed Kitchen Porter to join our team and become a valued part of day-to-da.

Full Time Day Position Available - Alternative Weekend Working Required.Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.Helping residents to rema

We are recruiting on behalf of our client a young gentleman who recently completed his degree in media and communication at the university of Chichester.Join his team of PAs who provide their personal care and independent living support.This is a great opportunity to make a positive impact on a youn

ABOUT THE ROLE As a Laundry Assistant at a Barchester care home, you'll help to make sure our residents receive quality care and support in the best possible surroundings.By making sure each resident has clean clothing and bedding, you'll be playing your own part in helping everyone to feel comforta

Assistant Finance Manager - Electrical Contractor.

ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring

Care AssistantFrom £12.At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles.Contact us to find out more.IntroductionWere looking for an enthusiast

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

START ASAPR&V Ltd is looking for individuals who have an upbeat personality who are ready to work as care assistants/nurses for our client.We are looking for passionate and dedicated professionals to join our team.It is essential that candidates ar

ABOUT THE ROLE As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to

The CompanyAn established and growing bridging lender who already have a great reputation for traditional Bridging Loans with speedy turnarounds, delivering tailored financial solutions to clients with speed and precision.As part of their continued growth, we are looking

ABOUT THE ROLE As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring

Shifts on, 3 Shifts off, Fixed Rota PatternAre you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.The Role

ABOUT THE ROLE As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety

Hourly PA / Care Assistant to aSociologyUni Graduate SurreyAre you a recent graduate and not sure what to do next? Or are you someone with a passion for making a positive impact in their lives?We