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About Us - The Social Shepherd 🐑 We're a Social-first agency helping global brands, household names, and high-growth scale-ups accelerate their business growth. Having recently won Best Large Social Agency in the UK and continued growth, we're now looking to take on our next member to enhance our Social team! Our service offering includes Organic Social, Creative, Influencer, Paid & TikTok Shop. We’re a team of 70+ across London, Bath, and the U.S, with big ambitions to continue delivering industry-leading social-first work. First of all, here are some important things… 🏠 Work From Home: We operate a hybrid model where team members come to the office 3 days a week. A lot of our team loves working collaboratively, but they also like the option and balance of working from home. 🏋️ Benefits Package: Our collaboration with Bupa & Perkbox gives you access to a wide range of health services, discounts and perks. You’ll also get your birthday off and can take advantage of our cycle-to-work scheme once you’ve completed your probation. 👶 Enhanced Maternity and Paternity: We know life doesn’t stop outside of work. Our enhanced parental leave policy is designed to give new parents the time, flexibility and support they need to enjoy their next chapter. ❤️ Equality & Inclusion: We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of race, ethnicity, sexual orientation, religion, age, gender or disability status. We’re building a diverse and inclusive workplace where everyone feels valued and supported. The Role & Responsibilities We are looking for a highly organised, solution-focused Project Coordinator to join our Performance Creative team. You will be responsible for trafficking and project managing our talented team of designers, video editors, and UGC creator managers. Working directly alongside a Creative Strategist, you’ll ensure that every asset from Creator-led content to conversion-led graphic Facebook ads is delivered on time, within scope, and to a high standard. • Traffic & Resource Management: Take full ownership of the creative workflow. You will schedule designers, video editors, and the UGC team within ClickUp, ensuring that everyone has a clear brief and a manageable workload., • Project Delivery: Monitor the progress of all retainers and ad-hoc projects. You are responsible for ensuring that all creative assets for Facebook, TikTok, and Google Ads are delivered by the agreed deadlines., • Problem Solving & Capacity Planning: Proactively identify resourcing bottlenecks or crunch periods. You’ll be expected to create solutions for resourcing challenges, whether that involves shifting internal priorities or booking and managing freelancers to bridge the gap., • Strategic Collaboration: Work in a dedicated "pod" with a Creative Strategist to understand client goals and ensure the creative output aligns with the performance strategy., • Client & Internal Communication: Act as the bridge between the creative team and the strategist. You will support client communications, providing updates on project status and ensuring all stakeholders are kept in the loop., • Quality Control: Maintain high standards across the board, ensuring that final outputs meet the client’s brand guidelines and the high-performance standards our agency is known for. What We’re Looking For • Proven Experience: A few years of experience in a Project Coordination or Traffic Management role, preferably within a creative or digital agency., • Scheduling Expertise: You have a deep understanding of how to effectively resource a team. You know how long a video edit or a design suite takes and can build realistic, efficient schedules., • Tech-Savvy: You are proficient in ClickUp (or similar PM tools) and understand how to use them to keep a team organised., • Superb Communication: You have a "no surprises" approach to communication. You are clear, concise, and proactive in keeping both the internal team and the client informed., • Solution-Focused Mindset: When a deadline is at risk, or a creator drops out, you don't just flag the problem—you come to the table with a solution., • Industry Passion: You enjoy following social media and creative trends. You understand the nuances of what makes a great piece of performance creative on platforms like TikTok and Instagram. Salary Depending on experience: £27,500 to £31,000

Do you have an interest in providing first class technical software support? Are you a problem-solver with excellent attention to detail? If yes, then read on, and let us tell you why Synertec is adding real value into the Public and Commercial Sectors. Make sure to apply with all the requested information, as laid out in the job overview below. Location:Cribbs Causeway, Bristol Salary:£27,172.92 Core Benefits:Hybrid Working Policy, 25 days holiday rising to 30 (plus Bank Holidays), Company Pension Scheme (8% employer contribution) Health Cash Plan How Synertec will set you up for success in Technical Support: Begin your career with confidence through our Comprehensive Induction and Training Program. From day one, we invest in your professional development, providing the tools and knowledge to excel in your role. Join us and thrive in a workplace that values your individuality and prioritises your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide range of Commercial organisations. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses. Celebrating our 25thyear in 2024, we are proud of our Somerset Large Business of the Year nomination, and our role as an official partner of the NHS 75thAnniversary. This is a fantastic opportunity for you to join the Technical Support Team in a rapidly growing company. Synertec is part of Restore PLC, a leading UK information management group. This gives you the best of both worlds: the pace and impact of a growing specialist business, backed by the stability, investment and career opportunities of a PLC-listed organisation. Youll benefit from access to wider expertise, and clear opportunities to grow your career within a trusted, established group. About your role in Technical Support: As a member of our dynamic Technical Support team, you will spend your first 6-8 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner. You will be responsible for investigating and resolving technical issues, setting bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory. The Essentials for You: • 25 days holiday, rising to 30, plus Bank Holidays, • Generous Company Pension Scheme, featuring an impressive 8% employer contribution. Your commitment deserves recognition, • Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being. From discounts on shopping, travel, and entertainment to professional guidance for personal challenges, we've got you covered, • Health Cash Plan, where you can access optical, dental and other medical benefits, • Prioritise your mental and physical health with our Flexible Weekly Wellbeing Time Our Commitments Synertec are committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversitys. If youd like to find out more about our inclusion commitment, please reach out to us. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment. Ok Im in! Where do I sign? Ready to make a real difference? xrnqpay Click apply now or visit our website to join our team and become part of our promise to our customers, our suppliers, and our people: living by our values ofAmbition, Excellence, Integrity, Openness and Unity. *Please note that sponsorship is not available for this role Keywords:Technical Support Assistant, Application Support Analyst, Software Support Coordinator, Junior Implementation Consultant, Technical Customer Service Representative, Software Configuration, Ticket Management, Electronic Document Management, Digital Transformation, Managed Print Services, Healthcare Communications REF-227 510

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