Complaints team looks to resolve all incoming complaints for the business. This includes complaints about the application process, the servicing of a mortgage account or complaints about historic issues. At KMC we endeavour to resolve telephone complaints at first point of contact through our Cus...
Some of your duties will include: - Managing a high volume of incoming telephone calls and emails - Handling complaints received from customers from instigation stage to completion - Ensuring all ...
The Senior Complaints Officer will be a key player in managing and responding to complex housing complaints, ensuring effective resolution, and maintaining high service standards. Main ...
... responses to complaints, members enquiries, complaints (stages 1& 2) FOI and other written ... Managing escalated or complex customer issues within the relevant area.* Contributing to the ...
Ensuring all associated complaints paperwork is accurately documented and stored with the CRM system * Prioritising and categorising complaints based on urgency, complexity, and potential impact ...
The post holder will be line managed by the Complaints Delivery Manager and together ensure we meet its duty to investigate complaints.The post holder will maintain and develop systems for the ...
Teqniq is searching for a SEND Tribunal, Disagreement Resolution, Complaints and Workforce ... managers to identify, manage and resolve any practice concerns.6. Be required to respond to all ...
Processing and managing complaints allocated to you.Ensuring that complaints are properly logged and tracked.Undertaking thorough and detailed investigations of complaints about Council Services and ...
Manage all customer complaints in line with our companies Complaints Policy and Procedure and be a point of escalation for team members to deal with more serious customer complaints. * Manage a ...
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... Complaints Officer to join our dynamic team in Hackney. Here's why you should consider this ... Managing business critical casework and FOI requests will be second nature to you, ensuring tasks ...
The Conduct Risk Analyst will handle all aspects of complaints management and be responsible for assisting the Compliance Officer with completing and submitting Conduct Risk tasks in relation to ...
Dealing with leaseholder enquiries and complaints * Managing contractors and service providers * Ensuring compliance with all relevant health and safety regulations Responsibilities: * Manage the ...
This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team you will work with our customers, internal and external ...
We are looking for a Complaints and Customer Feedback Co-ordinator to to provide effective and timely co-ordination, management and monitoring of all complaints, customer feedback, Housing Ombudsman ...
The team are also responsible for providing expert technical advice to our operations team and support with complaints management. What's the role? You will be key to the delivery of technical advice ...
With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are ...
Explaining the service and answering any questions, addressing and resolving any complaints * Management of operational and shipping consignments * Learning export procedures and documentation, via ...
Key responsibilities are as follows Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where ...
Responding promptly and effectively to internal and external complaints. * Managing the tenancies of a group of properties from the commencement of each tenancy until the property is returned to the ...
Manage and oversee the timely resolution of customer complaints, ensuring efficient handling within established timelines. * Proactively resolve any customer issues to address customer ...
You will be responsible for leading the Enquiries & Complaints Team within the Parliamentary and Public Accountability Team, ensuring that UKHSA manages enquiries and complaints effectively and in ...
This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador for the team, you will work with our customers, internal and external ...
Provide dedicated case management for adhoc complex cases ensuring there is a clear audit of steps ... Draft high-quality responses for Stage 2 complaints and work with respective directors to meet ...