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About Duncan & Todd Duncan and Todd are the leading sight and hearing care specialists in Scotland. In operation for over 50 years, the Group encompasses over 40 retail branches, a multi-million pound ophthalmic lens manufacturing laboratory, and a corporate eyecare provision. The group is committed to providing the very best of care and service to its communities. Our aim since day one has always been to provide accessible, professional, quality eye and hearing care to local communities – irrespective of whether you live in a city or rural location, and with 43 practices across Scotland there will be one near you. About the role We are looking for a Head of Customer Experience who will work closely with the Marketing team and be tasked with building a customer centric culture, ensuring that every interaction with the company contributes to a positive and profitable relationship. You will focus on understanding customer’s needs, gathering feedback and identifying strategies to optimise their experience. The role reports into the Chief Commercial Officer. Key responsibilities • Create a customer journey that is consistent and aligned across the business and leads to higher customer satisfaction and increased profitability., • Develop and create the customer experience standards and ways of working that are then rolled out across the business., • Responsibility for creation of training and coaching content for delivery of these standards across the group and ensuring controls are in place to ensure adherence to the standards, identifying areas of improvement., • Champion the customers voice, working to improve satisfaction, loyalty and retention while reducing the churn and generating new customers across the group., • Work with other teams to drive cross functional collaboration (marketing, sales & product) to ensure a consistent and positive customer experience in unison with clinical excellence., • Utilise customer insights, personas, and feedback to understand expectations, identifying and championing continuous improvement opportunities., • Use data and analytics to make informed decisions about creating and improving the customer experience. You are likely to be already working in a Head of Customer Experience or CX Manager role in either a retail or clinical retail setting. You will have strong CRM experience and a good track record of working with multiple teams across a business. Sector experience is not essential. This is an exciting time to join D&T as we go through huge growth and transition, and you will have the opportunity to really make an impact and be part of our journey. You will spend time in the field, travelling across our national branch network. Location is flexible, with at least 1 day a week required in our Aberdeen HQ.

Owning the overall content calendar and operations, they will lead the production of primary and derivative assets across the whole buyer journey to fuel campaign-related needs that includes SEO/digital authority, blogs social media, account-based marketing (ABM), inbound integrated campaigns, susta

Senior Marketing Manager, UK & Ireland. Donorbox's expansion within the nonprofit sector in the United Kingdom and Ireland. Recommend ways to tailor content for greater cultural relevance in the UK and Ireland, including ads and targeted campaigns.

Content Manager (m/w/d) – UK / US in Stuttgart für Neuffer. Konzeption und Content-Strategie:. Du unterstützt deine internationalen Kolleg:innen im Content Team und arbeitest eng mit anderen Fachabteilungen zusammen.

Content Marketing - Manager / Senior Manager. Content Marketing - Manager / Senior Manager. Collaborate closely with product marketing, customer marketing, and field marketing to map, optimize, and execute content across the buyer journey.

Collect, analyze, and report on content marketing success via standard content marketing KPIs using web analytics tools, marketing automation platforms, social media management tools, content marketing software, and business intelligence platforms to inform and optimize ongoing efforts. Collaborate

Extensive experience in B2B or SaaS content marketing, with several years managing content teams. We’re looking for a Senior Manager of Content Marketing to lead and elevate how Mews communicates its value across every stage of the buying journey. Working cross-functionally with campaign, product,

Content & PR Marketing Manager (f/m/d) - Fin Tech Startup (Berlin). Hiring Manager Interview with our Marketing Lead (30 min). Case Interview with our Marketing Lead and a Commercial Representative (60 min).

Youll collaborate with the Social Media Content Manager to ensure every piece of content, from the everyday to the big bang, is covered. As a Campaign Content Manager, you will lead product launches, brand campaigns, and key calendar moments. Collaborate with the Head of Brand and marketing team t